Firezza reviews

Must say once this guys were top notch. Yesterday’s experience was terrific. Photos talk by themselves. One of the pizzas was burnt. The order was a total of 4x 14inch pizzas (the squared version). Got only 11inches out of the largest of …

Sorry guys but the quality of your pizzas has dropped significantly.

I ordered the porcini pizza and received a very small amount of porcini and a …

STAY AWAY!!!! IT’S A SCAM!
We placed an order worth over £30 well before closing time, however our order never arrived. We couldn’t even call back and check on our order as the restaurant …

Please do not order from this place. I ordered from them very recently and waited for what seemed an eternity. Turns out they never even delivered my pizza. When I called the restaurant the next day, I spoke to someone who works there and …

Awful experience. Ordered pizza, money was taken from my account but pizza didn’t arrive and I didn’t receive an order number. When I called the restaurant on the day (numerous times) no one answered. Since then been calling and told …

Waited over an hour for a delivery…. Pizza never came. When I tried to call at 9.55pm to check, there was no one to pick the phone as the shop close at 10.
However I got charged. …

Very disappointed, ordered numerous times with no issue, tonight however was a different story…Order placed at 9pm, ETA 930pm, called at 940pm to be told the driver was “on his way” a few minutes later the driver showed on tracking, …

Before covid, pizza was good; service was good. Now, you order online and they don’t deliver. Meager toppings.

Ordered a pizza for Iftar, phoned to ask very politely if the food could be delivered beforehand, and was told no problem. …

An absolute disgrace, the outpost takes your money and then doesn’t send you your food. They don’t answer the phone when you try to call. Complete waste of time to order from here, it’s pot luck if your food arrives. This isn’t the first time and they consistently mess up the order anyway. Disaster!!!

Just an FYI for anyone thinking of ordering from Firezza for delivery – don’t. If anything goes wrong there’s no way to contact them, you can’t email and the phone number doesn’t take calls. …

Atrocious. Avoid at all costs.
Ordered on deliveroo and waited for an hour with no update, tried contacting the restaurant but the phone number does not work and had to contact a deliveroo …

They over charged by 2£ and directed me to head office when I question it, then missed an item from our order, when I called up they told me I should’ve checked the order when I collected it and again directed me to head office. The store …

I’d give zero stars if I could. They charged me money but never delivered. They don’t care about their customers, their phone is disconnected and emails go unanswered. More

Sadly, my experience follows most of the other one star reviews. Twice they’ve taken my money and not delivered. Turns out the first time, the restaurant was actually closed despite accepting my order. The second time, we ordered for a …

I always order their pizza. I like it so much!!!! And the price is also very good. When I would like to order pizza, I always choose to order Firezza’s pizza!

I must to tell that I was scared to order as first client once I read the reviews and I was quite sure it would be a disappointment. So I was really curious about the pizza ( I’m from Napoli ) because it looks nice from concept that’s why I …

While the pizza’s are tasty, the appalling customer service is not worth ordering from here. They sent me the wrong order, nothing like what we paid for. Upon calling the store I was told that they wouldn’t be able to do anything about it …

Bad service, and the pizza has got worse and worse. Used to be great, but not worth it now for slow delivery, unhelpful staff, and average pizza. More

The pizzeria had a promotion two 14” pizzas for the price of one. Instead they sent me one 20” order via UberEats. What’s the point of promotion then?

After reading the reviews i wanted to try the pizza in hope that it wasnt as bad as everyone said… and in fairness, the pizza wasn’t that bad flavour wise. The issue i had was the obvious pieces of blueroll embedded within the crust from …

We’ve ordered from here loads and have always had a good experience but now I realise we got lucky. …

The pizza is actually pretty good but, like others, I am rating this one star for the appalling customer service and very long and inaccurate delivery time. We ordered at 6.45pm and were told our pizza would be on our doorstep at 7.15pm. …

Massive drop in quality recently. Used to be nice, now id rather buy from my local cheap pizza place as it’s the same quality but half the price More

Similar to many others, the service sucked.

The pizza arrived lukewarm and 30 minutes late. The Arancini were smashed and …

Avoid!! Arrived two hours after ordering, freezing cold, items missing, and no one answered the phone even though we rang 6 times.

Where do I start with my experience with this place… I’ve had Firezza pizza multiple times before – always found it tasty. Recently moved to the Stratford area and we thought we’d give this a go tonight. …

I used to order from here as our go-to for takeaway pizza but our first time ordering for a while and they accepted the order and didn’t deliver without any information. …

Ordered pizza on 4/08 it took over and hour to get to us because the rider didn’t check the postcode.
Was told if we called today we could get a free pizza when he was next on shift. …

14th August we ordered a meal and quickly realised something wasn’t working with the website. It wasn’t updating the delivery time. This was a Sunday so was happy to be patient as I imagine they were busy. After an hour however, I rang. I …

Just rubbish, gave them another chance and they always let me down. Never arrive on time, missing items, bad customer service. More

I read the poor reviews but decided to order and try this place out anyway. Most of the negative reviews concerned the long wait times but that was not the case for me. I received my order in 15-20 mins and was happy with the delivery. …

AVOID AVOID AVOID! This place delivered the pizza cold and hard as a rock. They also forgot the dips that I ordered and paid for. The pizza is dry, the toppings are sparse and the delivery took forever. I ordered at 2pm and it didn’t arrive until 3:30. Some of the worst pizza I’ve had try literally anywhere else.

Exploits students and do not pay wages. These Pakistani have no shame just want to rob and rob people be careful of management they will rob you do not work for them. More

I used to order here before then stopped. New members of staff, tried them again and was really happy, food was hot, good quality pizza. 👌 …

Don’t bother. It’s a gamble whether their website works or not. They took the money from my account then said they didn’t have my order confirmation. I asked why they took my money and they said it was a problem with my bank. The woman I …

They always get the orders wrong. At least the old manager always tried to fix their mistakes….the new manager, apparently since yesterday, has no customers service skills…after my order was 1.5 hours late and it missed the dip, she …

Worst pizza place ever now, don’t order from east village. This is the second time they take our order on line. Taken the money and then had no updates about about pizza, don’t answer the phone. In been hours. …

Not sure why people put emphasis on other chains for delivery and takeaway pizza, this has to be hands-down the best brand in East London. …

Barely edible pizza, chewy and poorly done. The person taking calls can’t speak English. Absolutely disappointed. More

Shocked to see only 3/5 stars for my favourite GF pizza place! Delivery is always fast for me – both from East Village location as well as Canary Wharf location. Pizza always arrives hot and delivery drivers always friendly. Prices can be a bit steep, imo, but there’s always promotions.

Are you a lover of good pizza? Then East Village is not for you! Thanks to Deliveroo, the pizza arrived very cold and delivered in 48 minutes! Pizza bufalina, the pizza ordered. The name sounds good, the ingredients, the only one the …

This is hands down the best pizza takeaway in London. Authentic pizza a la Napoli the way it was intended. Beautiful fresh ingredients and high quality dough that is fired fiercely in traditional ovens. They are always perfect.

We love Firezza, we’ve ordered from here 4 or 5 times now, every time it comes hot and fresh and in around 30 minutes which is impressive! We love that they have gluten free options too 🙂 tasty food!

I used to order from Firezza in Chiswick which was great but since I moved I decided to give it a try here as well. Terrible experience if I am honest. My pizza was supposed to arrive by 8.25pm and at 9pm still nothing. No way to get in …

We came just before the place closed and they still kindly made a fresh vegi pizza for us which was delicious and very good value for money! More

The quality of the pizza is always outstanding and the speed and cost of delivery is brilliant. Compared to lack of bang for buck dominoes and papa john’s scarcely offers, firezza is leagues ahead. Favourite pizza delivery in London.

I ordered so many times and I’m never disappointed with the quality of the pizzas. I recommend everyone to go for ‘Porcini Di Bosco’ if you’re a mushroom and cheese lover. Also you should try the breaded chicken with pesto sauce.
Thanks for making me so happy everytime!

Always used to have great pizzas from here for years. However, 2 orders in the last 6 months have been hopeless. Almost 2 hours for delivery. When you call to figure out the reason, the phone rings out, if you do get through, you get fobbed off. A really good pizza chain gone to the dogs because they’ve hired useless staff.

Total joke. After an hour we received a call telling us the pizza would be another 20-30 mins because they only had one driver working! When I cancelled the pizza I was told I wouldn’t get a refund for 3-5 days. No offer of recompense …

Ordered yesterday, after a long time. Let me say this first, i love firezza pizzas, they are unique and delicious, however i cannot say the same anymore about this location. I am knew this pizzeria for at least two years, and i had pleasure …

Second time in a row I order a pizza, this time 2 pizzas, I paid and no one showed up. This is a disgusting behavior. You take my money but you didn’t delivery the pizza, I tried to call but no one picked up the phone. This is the worst …

Got a deal where it will only let you pay cash for collection but it still charged a tenner on my card. I had a gorgonzola pizza and there was hardly any on it. A tiny spot in the middle of each sqaure; of what was ordered as a half and …

The reviews are really harsh and I don’t understand it. I have ordered from this restaurant numerous times and have always been pleased with the delivery and with the quality of the food. The best pizza on the menu is the Bufalina. I can’t recommend highly enough. The pizzas reheat well too if you over order as I always do!

I order the pizza here regularly, it’s often delicious. But I’m compelled to leave a more negative review after several deliveries have taken over 1.5 hours and arrive cold and stale. Not good enough for the price paid. Owners, draw your attention and rectify.

This place has gone down hill a lot in recent times, I’d avoid or order elsewhere if you can. Order was wrong and over 30 minutes late. Little effort in the way of customer service or empathy about the situation. Really sad to see a once great experience get so bad. More

I think we’ll be dead by the time we get this pizza, currently up to 1 hour and 31 minutes since I placed the order. We’ve called 21 times with no answer and according to the tracker, the food is still being made. There appears to be no …

The service at this branch of Firezza was never great but it appears to have gone from mediocre to award winningly terrible.
On the last two occasions I’ve ordered the food, it has taken over an hour and a …

Delivery is constantly poor. They mess the order up a lot of the time. When you call to complain they say they will make it up on your next order but when you call them to arrange they answer the phone then ask you to hold. You can hear …

Rude and not friendly staff. After we ordered at the store we found out that online was a 40% discount, so why did no one explain the discount to us when we ordered. Very poor service… Also, none of the staff members were masks to protect …

Made the mistake of ordering online. The order was supposed to arrive within 30 minutes. After 45 minutes and no progress on the online tracking, I had to call to find out what’s happening. They were still waiting for dough to arrive to …

Ordered four pizzas and told it will arrive within the hour. We tried calling after an hour and a half but we were out on hold, then the person hung up the phone. Tried calling for 15 minutes with no response. Eventually the pizza arrived …

Awful customer service from MONIKA BANDI. I ordered a pizza and was given an estimate time. 30 minutes AFTER the estimate time, I called to ask when my pizza was due and I was told that the driver would deliver in 10-15 minutes. …

Firstly, if you have a dietary need, AVOID THEM. It’s a serious safety issue for people with allergies. …

Once again Firezza East Village manage to deliver lukewarm pizza nearly 30 minutes later than they claimed they would. No wonder it was lukewarm. Be warned. …

Ordered 6:30pm for a delivery at 8pm. It got to 8:30 and still hadnt received order so I called up asking where it was and they essentially said it was arriving, hung up and then it took an extra 15 to arrive! …

Delicious pizza but appalling delivery times – often 1.5 hours regardless of estimate on website, no attempt to tell you it will be late, then when you call to find out where your food is they don’t pick up. Poor for any company but inexcusable given the prices they charge.

Despite having made a habit of ordering from Firezza in the past, I don’t intend to order from them again. The price isn’t worth dealing with the people there. …

I’ve ordered from Firezza East Village before and the second time, the pizza arrived an hour and half after the order. When phoning in, the staff member was very unhelpful. I went in to claim a refund, (I had to really haggle and persist …

Ordered through deliveroo said it would take 30 minutes it took over twice that. Pizza was average. Reading the reviews here it seems typical of the company. Really surprising they’ve hired someone to answer these reviews instead of fix …

Ordered a pizza, a beer and a Coke tonight. When the driver arrived he informed me that the restaurant had told him that they had run out of beer, I already expect a call from the restaurant that tells me this because it is definitely not …

There was an online deal that clearly said x2 1/4 metre pizza. My girlfriend is lactose intolerant so we ordered one 1/4 for her with vegan cheese and a 1/4 for me. They decide to give us 1, 1/2 metre pizza with 1/4 mine and 1/4 hers. …

It’s never been great on time but the last 2 pizza’s we have ordered we have ended up cancelling as after 90min they still hadn’t arrived. I had to call- no on called me to say they were running so late- and upon calling was told it will …

Tasty vegetarian pizza! The artichokes option is really good. The pizza is thinner than others, if you like it crunchy and thin this is your place. We order on line and pick up from the restaurant 30 min after, very convenient if you are in the area and to save some delivery money.

Average pizza, but really poor delivery times. Our pizza arrived 45 minutes AFTER it’s original ETA (a total wait time of 1hr15minutes). They definitely shouldn’t be using the line that appears on the side of their boxes: “the best delivery …

Good pizza if you don’t mind waiting 2 hours for it to be delivered. With no call or apology. The owners are obviously greedy and have no respect for their customers. If they did they would hire more staff or buy an extra oven.

Ordered two lunch pannuzos and neither came with any of the toppings they were meant to . Tomato’s mushrooms pancetta etc. used to be my go to pizza place never again More

Worse pizzeria of the branch.

The staff lies to customers on the phone. …

Lovely pizza but the service isn’t up to the level it needs to be. There are so many delivery drivers mounting the pavement outside and riding to the front of the store. This is extremely dangerous for anyone using the pavement and East Village have now installed signs saying no motorbikes but the delivery drivers just ignore these!

Just ordered from here… it was AMAZING! Myself and my partner demolised out margarita pizza, garlic bread and chicken strips… the garlic bread with cheese was probably the best garlic bread ive had. The food was fresh! Will defo be ordering from here again!