Footman James reviews

I’ve just taken out a classic car policy and the lady that I spoke to was nothing but exceptionnel , she was polite, explained everything in detail. She was so polite and helpful it was a lovely experience and hope that some of the dross …

New customer. Spoke with Joseph and Jade before taking out a policy. Excellent service. Both very helpful, polite and not pushy! Premium was nearly £1000 cheaper than competitor! Very happy!

Grate insurance company very helpful staff hopefully next year they make it cheaper for me

First class service from Kirsty on the phone today while buying my new policy. Thanks. …

I’ve been with this broker for some 5 or 6 years. always a good service cannot really complain to be honest. just renewed it again for another year.

Can’t comment on the service should you need to claim. But the price was good and have used them a few times.

2nd time round using this company, never a bad experience at all, staff have always been friendly, proffesional and helpful. …

Excellent professional service and very polite people on the end of the phone. Very competitive as well.

Absolutely superb service from Garry Armstrong.

Easy to deal with and great classic motorcycle cover.

Helpful customer service team, very friendly and professional. Everything was explain clearly in terms I could understand. The sales rep offered me the extras and explained them very clearly, but she wasn’t in anyway pushy trying to get a …

Very efficient and helpful staff who helped me make changes to a classic vehicle policy. New documents emailed as a PDF immediately and hard copy followed within a day. Faultless!

I have add a insurance policy with them for years no all ways the cheapest but they give good service

Although my policy increased slightly, it was still cheaper than most other places so i can’t really complain. Never had an issue with customer service either. Always been able to get through promptly with a friendly adviser always happy to help on the other end of the phone.

Good service and price

I have just had a dreadful experience with this company, took my money then the following day told me I would need to submit an engineers report, when I said I would rather cancel as this was an unreasonable request I was told I would have …

So far today wasted 2.5 hours of my life trying to renew my policy. On hold for 40min then another 50mins pushed from pillar to post. Useless and incompetent, they really do not care. Used to be great but now I would strongly recommend you avoid.

Have been insured by this Company for years with a Motor Traders Policy, my details have not changed, no claims with the exception of a windscreen. This year I am they are unable to insure me as their underwriters policies have changed. I …

Best value classic car insurance for a mini for a 25 year old. Good customer service. Renewed with them again this year, can’t fault them

Had a few issues on renewal, don’t reply to correspondence which if I hadn’t followed up with a phone call to check forms received I would have been out of the time limit for an agreed valuation. …

I have two classic cars insured with a competitor of Footman James. Just purchased another classic car (1999 Suzuki Vitara)& thought I would give Footman James a chance at insuring it. Spent ages filling out an online form only to find out …

Its great place to insured classic cars

They have a new wheeze now. Instead of sending new car insurance out as paper documents, they now send out emails instead. Trouble is, I didn’t receive the emails either. I have been with FJ for a good number of years and have been well …

Everyone at Footman James has been an absolute pleasure to deal with. I insured my old Saab 9000 with them and they were competitively priced.

My farther who doesn’t use the internet asked me to leave this review. He had his MR2 Turbo insured with these guys for less than £200 a year on classic insurance. Come renewal the price more than doubled, he had insured roughly 6 cars with …

Called for a quote on my classic car the other day and they quoted me a price higher than it was to insure my daily driver! Gone down the pan since I last insured with them.

Fantastic Service . I decided to change insurers to a well known company which is always sponsers Classic car and is heavily advertised because me being a cheap skate decided to cheap out for saving £30. Worst mistake I ever made. Footman …

Used to be a very good and fair company. Still are not that bad for specialist insurance. Try to compare as always when it comes to insurance.
They seem to change there policies regularly which is hardly ever at the …

Warning: At the end of your insurance period, the proof of no claims letter will state “No Claims Bonus is NOT applicable on this policy” and this will not be accepted by your next insurer as proof of no claims. They will not amend this letter. Buyer beware.

Been insured with footman James for years on a classic policy received my renewal this year and had a third party hit me from behind a few months back claimed fully off the third party and it was a none fault accident they added this and my …

Having been a customer of FJ for around 20 years with my classic Land Rover, I received my yearly quote, followed by two more, as I was not happy with the first. …

Very courteous professional staff very helpful .
Took care of the admin needed for me.
Well worth getting one quotes and info from …

Were great once now they are just a bad joke, was placed on hold, diverted to renewals (for a new quote?), gave some details of the vehicle including the age, placed on hold again, then told by the new policies department we wont apply …

Avoid! If you are unfortunate enough to cancel your policy then they will still keep a very significant portion of your payments, my car died so I decided to take it off the road and I essentially lost the equivalent of 9 months of my policy money. Absolute con artists! Never again

AVOID AT ALL COSTS, cancelled my policy after just 4 months, BEWARE they will keep 70% of your policy! I paid £267 after 4 months cover they only issued a refund of £61! This is now being investigated by the financial regulator. Also be prepared to wait up to 30 minutes while speaking to customer service! APPALLING INSURANCE COMPANY

Amazing service, amazing prices, if only all insurance companies were like this! Many Thanks.

Been going with footman James for a few years now and I’m happy with the price of my cover and the staff are helpful and very professional in what they do and Thay are not pushy at Trying To sell your extras you do not need just nice and simple Straight forward customer service 👍 …

One phone call complete’s your need’s .. Staff are very professional .. i tried other company’s online but telephone contact is far better to understand .. Give Fj a call ..

Nice people to deal with, if you have a Mazda mx5 join the mx5 owners club and receive a decent insurance quote and brilliant cover with Footman James.

Great for classic bike insurance. I put 2 Bikes on a classic policy with one relatively short and plesant phone call and the price was ok.

Best classic car insurance company BY FAR! And I’ve dealt with a lot of insurance companies in my time!

I was told my documents would be emailed to me within 2 hrs NOPE still no docs. not impressed will not use again cheaper insurance at Hasting

I am now on the 7th phone call and not happy . My dad passed away 2 Jan and still waiting for refund from insurance policy . Staff polite but no one return s calls and department s don’t communicate . Very poor service

Wouldn’t even quote so I couldn’t possibly judge but miffed by why they wouldn’t as others have the same car insured by them!!!!!!!

got a classic mk1 transit recovery insured by footman james, had
accident some guy runs into me, now there saying they dont insure recovery’s ?? i have had no help wot so ever, keep away from this lot PLEASE,,

First rate customer service. 100% online. No paperwork. Wonderful.

Very good and very help plus good pricing thank you

No ncb bonuss at the end of policy but asks for them when taking out policy. Avoid

things are getting worse at FJ. Too much arrogance, unhelful, know all attitude.
SOMETHING HAS CHANGED

Really good prices and customer service always helpful highly recommend

Fantastic company been with them 6 years now

Used them few times for classic car insurance good prices

I’m an existing customer and while their policies and cover seem reasonable, their service is not so good

brilliant quote and cover thanks guys

Always good service from footman James

Superb top class 5 stars from me

Good customer service but unable to quote me on a small Subaru justy

Very helpful very pleasant staff can’t fault it

Polite but not able to assist with insuring a hearse.

Excellent car insurance company for classic cars

Web site down for 4 days now, not good when wanting to renew

Absolutely disgraceful service, they take wrong details then make extra charges for there own errors avoid at all costs

Good for classic insurance communication could be better at inception

Excellent prices. Exactly what I wanted and always been easy to speak with

They dont insure Nissan Skylines any more.

A1 ***** Sorted good policy really quickly 👍 …

Friendly knowledgable people and prices are best around

Helpful, friendly and efficient.

Excellent classic and modern car insurance.

Really helpful guys n girls

Best insurance company ever.

Best insurance company by far

Poor. No one responds. Nil service level.

Excellent service, very professional.

Really helpful and easy to talk to

Excellent service and so knowledgeable

Great service great price

Staff are very friendly and helpfull

Good friendly service

Disgustingly immoral company. Avoid at all costs.