GEM Motoring Assist reviews

Rang them as I had broken down in a precarious place. They were very professional, calm and helpful and were there within the hour.. Stoney wood were an excellent recovery service that they used. I would highly recommend. Thank you to all involved 👍 …

What a con.
I was expected to ‘know’ what was wrong with the vehicle and decide whether it needed roadside assistance or a tow truck as apparently I couldn’t have both. …

I am absolutely appalled by GEM. They sent out a mechanic to investigate a loud, metallic scraping noise when I tried to move the car. It turned out to be a stone trapped in the brake disc. However, the mechanic was completely incompetent, …

I broke down on my scooter at 8pm on Sunday night. Was told any assistance would be at 1am at the earliest. Got myself home and asked for assistance to be provided at 12:30 the following day. Rung up and it hadn’t been booked. In the end …

Thanks to the app, requesting help was simple. After one short call the rescue was sent. I had puntual information on the rescue truck position. The driver, very helpful, loaded the car and arrived to the garage just in time for the car to …

Excellent efficient service. Engine management light came on while we were on holiday. Called GEM, they arranged a 2 hour slot convenient to us, arrived on time, diagnosed and cleared the fault. The call centre operator and mechanic were both helpful & polite. Can’t ask for anything more.

I have used GEM 2x this year and both times received an excellent service. When recently my car wouldnt start , as there was a fault with the immobiliser, the mechanic arrived after 45 minutes and managed to fix it and get it going, after trying several times. Excellent service.Easy to use with the app.

Having broken down on a busy ring road, Gem Assist provided excellent support from start to finish. Everybody involved was polite, empathetic and efficient. I was given a choice of how I wished to be helped and kept informed throughout the …

What a nightmare I had with GEM. I had a flat tire in Cambridge on a Friday. I called GEM at 1:30 and the first person got there in good time but said I needed a tow truck. He put in an order for a tow truck but said if I didn’t hear back …

Recovery was reasonably quick and the local recovery firm Bakers efficient and professional – though being in a dangerous location the police would rather it had been quicker. Getting the text with the firm name was useful since the police …

I have been a member of GEM Motoring Assist for a number of years and probably used them 3 times. Their local garage mechanics have always attended when expected and been able to fix the problem either straight away or got the car going so …

Quick, efficient fix at home. I’ve been a GEM customer for a number of years now and have had to use their service a small number of times. Absolutely first class on each occasion. Highly recommended.

Poor service in my experience. First time I’ve used GEM having previously been an AA member. AA became too expensive, but I’m considering switching back next year based on this one call out to a flat battery. …

I experienced a puncture and called GEM Assist for help; the person at the call centre was very helpful and arranged for a local garage to send someone out to me. the mechanic had arrived and completed the job within an hour and left me, …

I had a flat rear tyre on my motorcycle, October 2020. It was a tubed tyre so not immediately repairable. …

I am so happy that I took out GEM Motoring Assist. Recommended to me by a friend. I needed my car to be taken to a garage for repair and no questions asked…nothing was too much. The gentleman who came to collect my car was very …

Gem located us using our ‘what three words’ app. Breakdown company (Ravenscroft) contacted us after 40 minutes, arrived within an hour. Loaded and on way home in 1hr 10min. Travelled in our own vehicle on the truck due to Covid …

My first experience with GEM was very recently when I needed help with my car on my drive with a flat tyre. I called GEM to explain the situation and found the person answering my call was most understanding, courteous and efficient in …

I recently had to use GEM for the first time. Can’t fault the service I had. Lady at the contact centre was very helpful & efficient & the local Recovery company were helpful, polite & friendly. Will be continuing my cover with them for sure!

We had to make use of our breakdown cover twice in one week, one flat tyre outside our house and one 2 year old locked in the car. Both times we found them really responsive. For the flat tyre we were able to choose a one hour slot the …

Have had a joint policy with GEM now for several years.. they have rescued my partner 3 times and each time have attended quickly and been very professional throughout.. having to trailer the car home or to a garage. 5 stars from me and I wouldn’t look anywhere else for my breakdown cover.

Incredibly poor. Had to wait 3 hrs for vehicle recovery late in the evening even though I was told my wait would be 60-90 mins maximum because I was on my own with 3 children. The wait time to get through to speaking to GEM was also very …

My car wouldn’t start. It was ticking but no whirr from the starter. I called Gem and within the hour a mechanic arrived and in 5 minutes got the car started. It was a dead battery so one new battery later all good. This was my first ever …

Worst recovery / breakdown service I have had in 30yrs driving. Diabolical , it was 6.10 am phoned in and waited over 2 hrs with nothing but excuses. So I kept calling and still more excuses. Now I have cancelled my membership and have …

Wait was about 1 longer than initial ETA. However, I was kept informed and the mechanic was able to quickly locate and fix the problem. He was however a bit too much in a rush to go to the other jobs piling up that he forgot to mention I …

GEM was superb as always. Roadside assistance within 30 minutes, recovered to my local garage within another 30 minutes. On both occasions arrived before scheduled and advised times.

Responded within 2 hours but despite being advised of situation sent inappropriate recovery vehicle, personnel were disinterested in completing task and unwilling to make 2nd visit same day, postponing until next day. Will not be renewing policy when expires, recommend people use organisation that have their own staff & vehicles.

GEM showed up quickly. The issue was a faulty battery. GEM got my wife’s car running and ensured that she made it safely to a local garage to have a replacement battery fitted.

Shockingly bad all round. Vital information to aid my recovery was not relayed from the Gem operator to the breakdown agent. The breakdown agent did not even have a jack that would lift my vehicle to change a wheel with a punctured tyre. I …

Excellent response from GEM, mechanic arrived in 40 minutes, he wasn’t able to fix the problem, so a low loader was arranged to pick us up. Gem called regularly to keep us updated regarding when to expect our breakdown recovery vehicle to arrive.

Very good service Gem. Even when my subs had lapsed inadvertently they still came to the rescue. TIming helped for sure, but I broke down at 6pm one day and was home less than an hour later with the car on a low loader.

Brilliant service, recovery truck arrived within an hour. Last time I relied on the RAC and they left me waiting for the recovery truck for 7 1/2 hours.
Cannot praise GEM highly enough.

As usual a very good and prompt service; I needed GEM twice in a week with two different vehicles. I will keep my annual membership having been a member for several years now.

After many years of switching between AA & RAC I won a years subscription to GEM in a competition. That was 4 years ago, I have only had to call them out once and found the service really excellent so have stayed with them. Unless they put the price up too much I will not return to the AA or RAC.

Great service from ForecourtAssistSouthYorkshire coordinated by GEM Motoring after misfuelling my BMW motorcycle whilst returning from the Isle of Man. Great job which included major strip down to ensure every drop of diesel removed. Many thanks to all concerned for great service.

THE WORST!!! PLEASE DO NOT GO WITH THIS COMPANY

The catastrophic lack of professionalism and quality of this company is simply …

Sorted a flat battery problem on New Year’s eve reasonably quickly. The first mechanic didn’t have all the necessary equipment so another one was scheduled the same evening and successfully got the car started

Excellent support for me when my classic Jaguar broke down, Really couldn’t fault the service at all, breakdown truck arrived within the given time scale, very friendly assistance at all times and the car and I were taken to my home and …

I used to be with AA relay and now wish I had stayed with them. GEM Assist took 6 hours to rescue us from breakdown in London, it was freezing cold and their excuse was it takes a long time because we were in the congestion zone, totally …

My BMW suffered an ignition coil failure, so GEM responded quickly to tow my vehicle the 15 miles from my home to the local BMW specialist garage. The vehicle was back on the road the next day.

Reasonably fast to arrive – well an hour and a half – so could be worse. Kept in touch while waiting. Correct diagnosis & then recovery truck an hour later to take it to the garage

excellent service especially the guy who came out to me who saw the problem right away to get the car started. pity they are not all like that as i have met some shockers over the years whose only interest is transporting your vehice away.

Quick, friendly service when my tire blew out heading to work – able to book an appointment swiftly, and they even phoned back after about an hour to ensure that everything was going okay. Would recommend

Overall the experience was was good with a quick response time from the mechanic. The only reason this is not a 5-star review is that it took several attempts before anyone answered my call.

Used the service at home to start car with low battery. Excellent response and they had me on the road less that 60 minutes after first call.

The recovery vehicle arrived within one hour. Both the telephone operator and recovery were polite and efficient. Thank you

Gem were brilliant! Flat battery. I got straight through to Gem on the phone, and they sent a guy round within the hour. Fixed prob very quickly

had a car issue, while at home, called them, they said they would arrive within an our and in 15 minutes they arrived and fixed the issue. 5 stars service! thank you

My wife found herself without headlights one evening recently, called GEM, local garage with her within the hour and repaired the headlights there and then…. Great Service

Arrived at stated time, spent some time investigating problem before trailering me home. Friendly and helpful driver am pleased with service provided

Five hour wait and counting on a tuesday lunch, now dinner. Have notified them that i need water as is over 30 c outside and still no sign !! Having to get a taxi home and leave my keys with my vehicle for recovery. Beyond a joke.

The staff were really helpful when I needed to use their service recently. A follow up call was also given to ensure everything I needed was dealt with to my satisfaction.

Excellent service, very prompt response to our call. We were given excellent advice and reliable follow up service on the following day.
Absolutely faultless and extremely courteous. Thank you so much.

Very easy and simple to call, arrived very quickly and got me on my way just as fast, all within an hour. 5*

Initially turned me down, despite me telling them my membership number. Left a 74 year old woman stranded. took a police office to phone them to wake them up. terrible, won’t use next year.

Very friendly and professional call out man. Arrived within an hour. Easy to talk to GEM call centre.

Flat battery fixed promptly on run-up to Christmas, flat next day and arranged for new battery to be fitted. Up and running for the holiday.

Very prompt arrival, flat battery sorted in a few minutes.
Most impressed with the service and follow up phone call.

Excellent service: prompt reply to call, clear instructions, progress call while awaiting recovery, which was also very quick.

I needed help with a flat tyre. The lady I spoke to was very helpful and got it sorted. Help came in about an hour.

Pouring rain, my first ever call and I wasn’t happy!
But they came out quickly and were super helpful – was very pleased with them

Fantastic service, I’ve had several breakdowns and GEM have always been better than the main 2 breakdown companies

Great Service, Promtly got through on the phone to a very helpful person with a breakdown team dispatched straight away

Had a flat I couldn’t change. Help arrived in half an hour and I was soon on my way. Great service

Took a while to arrive because of heavy traffic in London, but polite, professional, and quickly and accurately diagnosed the problem.

Excellent service, mechanic was exceptionally knowledgeable, polite and very helpful, fixed my car, very pleased with the service.

Coolant hose re-attached at roadside. Was under way within 10 minutes of breakdown vehicle arriving.

Came within a reasonable amount of time after establishing I was safe and got me started. Very relieved.

this breakdown cover was recommended by Which so I read the reviews now it has put me off so I am back to searching but has anyone else had this sort of experisnce with them

Great service, turned up when promised, problem quickly resolved.

Impressed with service. They came and fixed my car during lockdown.

Had to call them out twice now. Both times responded quickly and professionally.

Answered my call promptly and dispatched help within the hour, very satisfied

Brilliant service, thank you.
Les

Excellent service, very helpful young man. A+++++++++

Fast and very reliable service A+

Quick recovery and good value for money policy.

Great service, can’t fault it.

very good service very efficient

Very quick response.