Guardsman reviews

This Company is very hard to deal with. I submitted a claim February 2023, and finally April 2023 someone came out to “fix” my sectional. When he arrived he didn’t even have the part to fix it and said he would have to reach out to …

Horrible customer service. I purchased a couch from a higher end furniture store and paid almost $4,000 for a sectional 4 years ago. One of my leather chairs started showing wear and tear. I filled out the Guardsman form online, and they …

Worst experience ever. 4 months and counting on trying to get a resolution to my claim. Have to call them monthly to get them to move the process along or they would not be doing it on their own. Now they don’t even answer the phone or emails so my claim process is completely at a stand still with no end in sight.

Worst company ever!!! Do not waste your money. Can’t even give it a star. Can never get a hold of anyone. Said they are so behind can’t answer phones, only 2 days a week will answer calls, on hold over hour and 20 min still no answer. I …

The worst company I have ever dealt with!
Do not waste your time and money on them!
They have no sense on how to talk to their customers, it is a 45 minute wait and …

Terrible. Took a week to get a technician to come and then 2 weeks to get the parts recommendations . Technician recommended replacing 2 motors, the electrical box and hand control, which are ALL the parts. While waiting for a reply I had …

Agree with all the other bad review that this company is a scam. after several attempts they tell me my coverage does not cover my issue but to call their office. when you call the office they put you on hold and dont answer the phone. i would definitely not recommend this company.

this place does not even deserve one star or me taking the time to use caps! i am so put out with them, i filed a simple claim for a new remote for my split king adjustable bed on 9.28.21 & still no results. all they tell me is ‘its in the …

Scammers indeed. I had a small stain from a pen. Filed a claim, guy came to clean it. He couldn’t. Then he tried to paint over the stain. At the end he said: “I can’t fix it through company, but if you hire me directly – I have better …

Complete SCAM !! FRAUD!!!
I had this protection plan on my sectional , Had stains from dropping salsa accidentally. Call’d in for claim , They sent a technician who cleaned and left with …

I would rather not give them 0 stars because they are the biggest rip off company that I have ever dealt with. The furniture stores sell their warranties and when you go in and try and file a claim. They do everything to drag it on or so …

I would like to put zéro if it was possible.
This insurance was the only one offered with my sofa bed.
They lie to you on the phone and when you insist by email, they reply you a …

Total and complete scam, would give 0 stars if I could. Bought an outdoor wicker furniture set from Overstock and since the quality didn’t look great, purchased the warranty… unbeknownst to me, serviced by the horror that is Guardsman. …

Do not buy their warranties! They are keeping your money and will not cover anything. There was an issue with the website when I reported my claim and when I went back in the next day to try and submit another claim they denied it for not …

Fellow consumers: AVOID GUARDSMAN at all costs, they will not honour the protection care plan and not professional at all. Same as other reviewers, I wish I’d read these reviews beforehand.

If I could I would give 0 to this company. Very rude staff. They just trap you saying everything is covered. But when it comes to support they say not covered. They also ask for filling up the form online and but funny that don’t accept the …

This company is a total scam. It should be reported to the consumer protection and needs to be held accountable. When you call them you are on hold for like 30-40 minutes. Then they will make all sorts of excuses how not to cover the damage to the furniture. Don’t get this policy , it is just total waste of your money

I submitted a claim on 2/1/21 for an issue that happened on 1/1/21 or there abouts. My claim was denied because they said it was 31 days not 30. I find that very unfair and just an excuse not to pay or help me out. The claim definitely …

There is a reason for all 1 star reviews. They will find a way not to pay any claims under a Guardsman Protection Plan. I’ll never buy another plan from them and no one else should either. Extremely disappointed.

Do not do business with this company. I cannot stress that enough. If it’s the only protection offered by the company you are purchasing your furniture from, save the money. They will deny your claim. If you do decide to purchase it, …

a Claim was made for Furniture cracking and peeling as per contract this is covered however when we filled a case we were not sure what caused it and have stated that as an honest answer, however such furniture will not starting peeling or …

This place is a scam ! I have been waiting since November of 2020 to get my accent chair fixed nothing but broken promises and one excuse after the other. They send out a technician although they never carry the parts with them how …

One star is too much. They denied my claim, lied to me, yelled at me on the phone, falsified information and refused to admit their fraudulent conclusions. This company is a complete scam. Their predatory practices have no place in today’s …

Multiple claims submitted and declined stating that the damage was due to wear and tear and that is not covered. Please tell me how when I pull the handle for my recliner and instead of it reclining the handle yanks out and won’t go back in …

This furniture warranty / repair company is a scam. Recliner was purchased at Navy Exchange store and paid extra $90 to protect the furniture. However one of the arm rest came lose…so I call fillout the form… and they said I didn’t …

This company doesn’t deserve any stars. Their idea of customer service is to see what they can do to avoid servicing the customer. They will find whatever reason they can to deny the claim. Be careful what you select on their claim …

Their customer service is good once you can get a hold of them. Their response time is super slow. They need a major overhaul in this area of their customer service. It’s an all day process just to call them and talk to someone. Also, if …

Took out insurance put a claim in and they tell me we will get to it when we can

Typical warranty scam!!! Wish I could give zero stars. Went through all the crazy hoops to file the claim. Did the online forms, provided pictures, printed and mailed everything. Accidental damage and pet damage is supposed to be …

SCAMMERS! I would give this place zero stars if that was an option. DO NOT ever purchase a warranty from this place. It’s a total rip off, a complete SCAM. We filed a claim for furniture that was defective upon arrival after we purchased …

If I could put negative stars, I would! Worst customer service ever! I filed a claim for 2 chairs that have holes in them. They denied my claim because I chose ‘fray’ in the drop down menu instead of rip. They said since I chose “fray” that …

Rude! Had to file a claim with the BBB to get proper service. They finally, 2 weeks after replying to the BBB have sent me an email letting me know that they’ll fix 1 item on my couch that is broken, and once they fix it they will do …

Don’t waste your money scam.
The problem I have is with the King Hickory leather recliners I purchased 10/1/2018. I also purchased the Guardsman insurance on the chairs. Do not purchase …

I have a warranty on several of my pieces of furniture through Guardsman. I had to make a claim on my brand new coffee table. It took over 2 weeks to send someone out. He was there for 5 minutes, agreed it was defective, then gave his …

Do not use this company. I have purchased their coverage on all of my furniture bought through Nebraska Furniture Mart. They will find any reason not to service a claim. I have been lied to and hung up on over the phone. They are a complete waste of Money and I am surprised that a reputable company like Nebraska Furniture Mart uses them.

This company is a joke. Should not even be legal to operate in the US. Does not respond to customers. Makes every excuse to get out of any and all warranty claims. Technicians take tons of pictures of your property and then never do …

DO NOT WASTE YOUR MONEY. This is the biggest scam. I’ve been trying to file a claim for over a year now and every time i call and tell them I need to file a claim, they respond “let me transfer you to the right department” then you’re hold …

The rep on the phone proudly explained they have less than 5% approval of any claim. He said the only way you get traction is to go to the Grand Rapids office and show them the damage and pitch a fit to get them to approve the claim.

Broken furniture. Website says 5 days I’m now hearing 10 days to even review the claim “because of COVID-19” low staff levels. Staff is incredibly rude and I’m left with damaged furniture that doesn’t work. Asked to speak to a supervisor and was promptly disconnected.

If I could give 0 stars I would. Filed a claim for a food stain that was covered under my plan, but when I submitted the required photos they said there were overlapping stains and thus the plan was voided until I had it professionally …

I filed a claim a month ago. They replied to my email and they said I should receive a phone call. Still no phone call. In order to even start the claim process, you have to call them first and they email you a form to fill out. Once you …

If I could put down 0 stars I would. I wish I had read reviews about this horrible company BEFORE I bought the protection plan at Ashley Furniture. As you can imagine, I have an issue with a couch we purchased and surprise surprise, they …

This company is a terrible scam. Bought a warranty, made a claim, denied. Some BS about a 30 day window between when the defect happened to reporting it. It was reported. Seems like after calling, submitting online, then printing and sending, and then they get back to you in 30…..whatever. Complete scam artists.

I can’t give zero unfortunately. They will turn you down with no explanation no matter what. Even if you say your damage is exactly, word for word what is covered in the agreement, they will deny you. Do not ever do business with them.

Poor craftsmanship and would not cover my claim for re-work on an issue that was supposed to be fixed. It’s a scam. Definitely stay away from this company. Also, the customer service reps are extremely rude and NOT willing to help in any way.

6 MONTHS OF BACK AND FORTH. THEY HAD 2 SOFAS TO REPAIR. THEY SAID PARTS WERE NEEDED FOR ONE, AND ATTEMPTED TO FIX THE OTHER. THEY ALTERED THE FRAME AND MADE IT MUCH WORSE, EVEN SLIDING IT BACK TO THE WALL WITHOUT ATTACHING THE LEATHER COVER …

I purchased Guardsman for a Natuzzi soft from Furniture Land South in North Carolina. At the store, they said that Guardsman warranty would cover animal damage. I never received another set of terms for Guardsman in terms of their …

Complete scam! Don’t ever buy the protection plan because they won’t come fix your furniture if you have an issue. They refuse to cover a stain on our leather layZboy couch because they filed it as a discoloration/fading, and that is not …

This company sells plans that are not worth the paper they are printed on! I bought the “Guardsman Gold Complete Furniture Protection Plan” from an upscale furniture store. My son was leaning over the dining room table and gouged the edge …

I called for a claim. Turned in paperwork. A guy came out and took pics. Heard nothing back. When i called they said there was too many stains. Never buy a guardsman insurance policy. I sure wish i had read these reviews before purchasing.

DO NOT BUY THIS PROTECTION! It is the biggest waste of money. I have presented 2 claims on my furniture and both were denied. One was due to damage caused to the leather during a move. Denied…they said that was normal wear and tear. What a scam!

I can not wait for this company to go out of business. When damage occurs, they are the most UNPROFESSIONAL company who tells you why they can’t help you vs. give you options to help you. Even when you use the language specified under …

I can’t believe I got caught in this. I am filling a complaint to consumer protection. They wont take responsibility and lied to me on the phone concerning my claim. I think they are a fraudulous company.

Absolutely horrible I can not believe this company is not in court and allowed to be operating! !! I bought a furniture and got their plan for 5 year (it was not cheep but because I have little children I thought I better do) I submitted my …

This company is nothing short of a scamming bunch of low life pieces of crap!They sell you a contract that isn’t worth using for toilet paper ! they deny all claims! this is sold in Omaha Nebraska by the Nebraska furniture mart .I cant …

Ordered the protection plan through Haverty’s, had legitimate damage to my table, filed a claim and was denied, even though the type of damage is listed in my coverage. They are crooks and Haverty’s should cut ties to them.

This worthless company deserves zero stars. They will not clean any stains for any reason. They take your money with no way to get a refund and provide no copy of the policy when you purchase the policy and make it up as convenient for them to not pay out. DO NOT USE! Ps I hope they go bankrupt ASAP!

What does it even deserve a one star?

Please don’t ever buy their Overstock Furniture Warranty- They will get you to send in a request that is COVERED and then after submitting claim- OH NO its NOW NOT-which makes it INELIGIBLE FOREVER. WTH Why did I even buy some words for $45. And then spoke to the supervisor who doesn’t even try to resolve ANYTHING.-DONT FALL FOR IT

I have an open claim since October 2021, ( today date May 15,2022) They keep postponing the date replacement part will arrive and can’t provide a tracking number.

Purchased furniture at Ethan Allen. After four years, have a stain on my leather sectional. At first, the technician came out unprepared. He brought all “fabric care” treatments and not leather! Then he told me I need to call back …

Bought protection on 4 stools. Had an issue with stools 1 and 2- and they replaced slowly after jumping through hoops. When ALL 4 stools had another issue they would only replace the original stools 3 and 4. They said the replacement stools …

Read the terrible reviews before you buy the Guardsman furniture protection plan. This company is a scam in that they exist to not provide service and keep your money. They refuse to provide coverage for stains despite not even seeing the furniture. Terrible company.

I have barely had this dining table for a month and there was some accidental damage which they were unable to repair. The furniture store has discontinued this table and now I am being told I will get a settlement check for 1/5 the price …

i don’t understand how they are still in business , i made a claim its been months my couch is still broken. plus they give you the run around on the phone ,cant talk to anyone in charge for answers.

I filled a request to repair one piece of my sectional that broke and they took nine months to send somebody to repair it and when the technician finally showed up, he told me he needed to order some parts for the repair. Six months have …

If there was no star option, would have picked that one. Will never again purchase protection plan from them. Paid 850$ for 4 chairs, two chairs broke, guardsman could not fix it but offered total od 130$ for both chairs … im like I can’t even replace half a chair with that.

Don’t buy any furniture protection plans from these people.They are completely scam . They dont even say proper answer . When you call them to purchase protection plan , if you going to ask question they dont even answer . All the claims are rejected .

Filed a claim 10 days ago and no one has any clue what the status is. Ashley furniture sells Guardsman knowing full well their awful business practices but pitches this joke of a service any ways

DO NOT BUY A GUARDSMAN WARRANTY AT ALL COSTS, THEY MAKE NO EFFORT TO ABIDE BY THEIR PROMISSES IN THEIR WARRANTY’S. WE HAVE SEVERAL CLAIMS THAT HAVE BEEN DENIED BY BOGUS REASONS, WITH NO CONTACT BY THE COMPANY. AN AUTOMATED EMAIL IS ALL YOU …

If you want a protection plan that will replace nothing while also stealing your money, get with these guys! Complete waste of money. Spoiler alert: they cover nothing, never will, never had the intention of doing so. They will change their story of what they cover and don’t cover so they can cover only one thing: their rear.

I would also give 0 stars!! After buying from NFM, we where told this is a GREAT warranty company. They cover everything!! NOT!! I WILL never purchase from Guardsman ever again!!

This place is absolutely ridiculous I have went to their email it says this email does not exist the lady kept interrupting me on the phone insisting it does I did everything they asked me to do since January and they still have not fixed …

Worst company in the world do not buy their warranty . It’s impossible to get your claim approved .

I sent in a claim Aug. 31, 2020. I have yet to hear back and everytime I call the number(which is nowhere on the paperwork I completed) it’s a busy signal. Very disappointed. Waste of money.

I agree with every other post. I would give 0 stars if I could. Not helpful and look for anyway not to repair your furniture. DO NOT PURCHASE THEIR FURNITURE PROTECTION.

J O K E. J O K E. W a i s t of M O N E Y, CROOKS ANYOTHER THIEF WORDS YOU CAN COME UP WITH, TECHS COULD NOT FIX A MAYONNAISE SANDWICH. NOTHING IS COVERED THEY BLAME STORE, RETAILER RETAILERS BLAME THEM JUST GET AWAY FROM THEM GONNA START CONSUMER REPORT AGAINST THEM MYSELF. FRAUDULENT

The one star is because you have to pick something. Total scam. Don’t waste your money.

Don’t waste your time with this company. Horrible customer service, and their solution when you file a claim is to tell you it’s not covered, no matter what, & offer to sell you a “kit” to fix it yourself.

this company is worhtless they will drag out everything they possibly can and then deny you because it took over 30 days