Hargreaves Lansdown average reviews all over the web

2.7
Total Reviews 80

Average reviews from all platforms

Average Rating 2.7

Average reviews from all platforms

  • 5.0
    24
  • 4.0
    5
  • 3.0
    7
  • 2.0
    11
  • 1.0
    33
Hargreaves Lansdown reviews breakdown:
Google
2.7
80

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

80 Hargreaves Lansdown reviews on Google

AA
astrid ayel 9 months ago on Google
( 1 out of 5 )

I am asked to send a written letter to be able to change my address my account being locked. Every other financial organisation allows you to reset your passwords using email or mobile phone numbers via codes being sent. This is not for security reason, this is to make it difficult for clients to withdraw money.

JH
Jim Hetzel 9 months ago on Google
( 2 out of 5 )

Had a some small holdings of stocks in a SIPP. I read through their info on their website which says that when selling stocks the money would be available usually in 2 working days. After 3 days, the “Withdraw Money” button was still greyed …

ZV
Zoli Vaczi 9 months ago on Google
( 1 out of 5 )

I can see I’m not the only one complaining here about being left alone and ignored by this company. I have requested them on 29 Nov 2022 for an ISA transfer. It is now 4 Feb and still nothing happened despite Freetrade chasing them …

CB
C Baker 9 months ago on Google
( 1 out of 5 )

If you change your address you have to wait 21 days before you can make any withdrawals from your account.
However, if you’d like to add funds this can be done instantly.
Surely proof of new address along with ID would be sufficient but not at HL.

RO
Richard Oldfield 9 months ago on Google
( 2 out of 5 )

It’s a convenient platform to use for investment. It is not the cheapest. It is ok. That’s it really, nothing special. …

DT
Dash Thevarajah 9 months ago on Google
( 5 out of 5 )

HL are the best I have dealt with in comparison to their peers. They have always been helpful and the variety of services on offer is quote unique. I would definitely recommend HL to friends and family.

GB
Gary Beaumont 9 months ago on Google
( 1 out of 5 )

Yet again your App is woefully inadequate. Share begins to trade at 12 noon. Some 90 minutes later still waiting for you to turn trading back on with Iconic Labs??? …

MW
Matt Williams 9 months ago on Google
( 5 out of 5 )

As a beginner retail investor, I’ve found this a very accessible and well structred platform. There’s also a huge amount of helpful information plastered across the site and available to subscribe to. …

JB
Jenny Bleackley Fine Art 9 months ago on Google
( 5 out of 5 )

I have found Hargreaves Lansdown a great way to invest money, especially as I am inexperienced in investing and don’t have much time to spend on it. Their emails are informative and helpful.

HB
Helen Bloom 9 months ago on Google
( 2 out of 5 )

A real disappointment.
There are very good IPO offers that I would like to subscribe to but HL does not provide access to them. I am forced to buy them through Primary Bid, AJ Bell or …

BK
Ben Killeen 9 months ago on Google
( 1 out of 5 )

Over the past few years I have been very underwhelmed by their customer service. The actual site is clear and well laid out – some intuitive features too. But unfortunately, they are always very reluctant to ever help (both via the phone …

LJ
Luke Johnstone 9 months ago on Google
( 5 out of 5 )

I have been investing through Hargreaves Lansdown (HL) for a couple of years now and happy with the service provided. I predominantly use the android app which I find convenient, easy to use, and enables me to access and choose from a huge …

K
kppphd 9 months ago on Google
( 5 out of 5 )

I’ve been using HL for 5 years and I am very satisfied. The choice of funds is large and the trading process is easy. Over the years, their website has improved and lots of useful content has been added. The HL app is also robust. Overall, I highly recommend the company.

BH
Brian Hewett 9 months ago on Google
( 1 out of 5 )

HL completely bigged up the Woodford funds on which I lost thousands and My pension has never recovered from it. One of their most senior managers withdrew his money from these just before it went down. Call me cynical but it stinks …

MR
Martin Roby 9 months ago on Google
( 5 out of 5 )

Easy to set up a stocks and shares ISA with modest fees – low (purchase) trade fees if you use the regular monthly investment option. App and website both very easy to use.

NW
Nathaniel Wilson 9 months ago on Google
( 1 out of 5 )

Agree with the 1 star reviews regarding H&L settling estates. I have supplied supporting documents 6+ times for each and every single one of them to be rejected. How do I know this? You wonder, well the lovely H&L have not notified me once …

BD
Birkopf Dodds 9 months ago on Google
( 1 out of 5 )

Most expensive, most difficult to use, least user friendly, no research available when you actually open data files, terrible mobile platform, complex login process. Customer Service over the phone was good. Having said that – every other …

PT
Peter Thompson 9 months ago on Google
( 1 out of 5 )

Terrible problems with this company. Log in wouldn’t work. Tried to reset and still nothing. Phoned help desk and after 16 minutes of listening to music I gave up.

RS
Roger Summers 9 months ago on Google
( 4 out of 5 )

Very good ‘dashboard’ for managing HL’s Active Savings platform but they need to offer more options for easy access accounts: currently only 3 with only one of those three institutions that most people will be familiar with in the UK…. …

LR
Lee Revell 9 months ago on Google
( 1 out of 5 )

So Arrogant and ignorant
Requested my account be closed in May and even donated the remainder of my shares to their charity. Reason I closed my account was due to their continued bad …

BK
Brenda Keam 9 months ago on Google
( 1 out of 5 )

After the Woodward Equity fiasco I cannot recommend HGL to anyone. Hargreaves Lansdown heavily plugged the new company resulting in me and many thousands of people losing a lot of money. I also would like to complain re the annual/monthly …

RF
robert fish 9 months ago on Google
( 1 out of 5 )

TOO MANY SORRYS!

Very poor organisation these days – Avoid it’s like dealing with slippery …

DU
douglas U 9 months ago on Google
( 4 out of 5 )

Good service, good web site, so why not 5 stars, well you can only get access to your account and trade if you have a MOBILE signal, WiFi is not sufficient due to the two factor authentication. It meant I was locked out of my account while …

IF
Ivan F. 9 months ago on Google
( 5 out of 5 )

Excellent investment platform, easy to use, plenty of investment choices, discounted/preferrential dealing costs, top service! The best of all is that if you need to call their customer service, a person answers and they deal with your query straight away, without passing you through the departments, menus etc. Recommended!

MG
Moshi Guttman 9 months ago on Google
( 1 out of 5 )

Very unhappy with Hargreaves Lansdown. They behaved despicably over my Woodford Investments…. Seemingly washing their hands of the losses I have suffered from following their promotion of these funds. I cannot believe how badly some of …

JP
jo pickering 9 months ago on Google
( 5 out of 5 )

Excellent. Sorry to withdraw funds presently as need the cash but maybe will resume share investment at a later date.

KB
Keith Ball 9 months ago on Google
( 3 out of 5 )

Would prefer lower charges.
Also regular statements do not give date of original purchase, so not easy to compare performance. …

SW
Sam Wright 9 months ago on Google
( 1 out of 5 )

So I’ve been trying to access my money for well over a month now. They say I need to be verified to make a withdrawal….probably a good idea to verify your customers properly when they first open an account rather than leaving it until …

RG
Richard Grace 9 months ago on Google
( 3 out of 5 )

Hargreaves Lansdown provide an excellent shares and funds platform . But it comes an an excruciating price. Funds are charged at 0.45% so the bigger your fund or pension the bigger the charges. For funds below around £50,000 this is ok but …

AM
Ann Marie Dickinson 9 months ago on Google
( 2 out of 5 )

I had generally found HL decent over the years but of late (I’m writing this in early 2021) the service has gone very much downhill. For the fees they charge, they should be able to answer the phone in under 15 minutes! They are always …

JI
Jason Imber 9 months ago on Google
( 1 out of 5 )

Awful organisation!!
Will not pay out the shares held by my late father, even after receiving the actual physical will, death certificate, ID etc… The funds are needed for my …

GH
Geoff Harris 9 months ago on Google
( 1 out of 5 )

Just been reading through all the negative reviews and boy there is a lot! Many echo my experience. I’m still trying to transfer an old pension to my HL SIPP, what should of taken a couple of weeks has taken months! And when I call or email …

NG
Nicholas Granby 9 months ago on Google
( 5 out of 5 )

The few times I have had to telephone the company, my queries have always being clearly and efficiently answered, especially about SIPP withdrawals/drawdown. HL may be more expensive than other brokers, but their customer service, so far for me, has been worth it.

KJ
Ken Johnston 9 months ago on Google
( 5 out of 5 )

I have been using HL since before they went public.The only place I could find who would take over a small, very small, ISA, or it’s forerunner, from the previous administrator, who were stopping. Can’t remember the details now. …

JS
jason scott 9 months ago on Google
( 5 out of 5 )

Customer for 10 years plus. Nothing out there to beat them on the customer service side, all Intelligent, UK based people who answer the phone within a few calls he fix everything first time

JC
Jeremy Cole 9 months ago on Google
( 5 out of 5 )

I have been using H&L to handle my ISA investments for eight years now. I have had no problems with the administration of my account, and they have always responded well to instructions.

KB
Kevin Bessant 9 months ago on Google
( 5 out of 5 )

I have a Sipp, S & S Isa and active saver with HL and would highly recommend them.

RL
Rod Laver 9 months ago on Google
( 1 out of 5 )

HL were excellent once but now the competition has surpassed them. The client interface is good but the systems and processes behind them for dealing etc. need a radical overhaul they are frankly illogical and at best slow which have …

JB
James Beresford-Jones 9 months ago on Google
( 1 out of 5 )

I have been waiting to withdraw my money and close my account for months. They insist on physcial copies of my bank statement and passport sent to their address. They verified my bank statement last month and since then I’ve sent my …

AJ
alexandre Jolibois 9 months ago on Google
( 1 out of 5 )

Same as others, when I transferred my ISA out I experienced very poor communication from HL. A month after I’ve been told the transfer was complete, I’m still waiting to find what happened to one of my fund. I’ve requested a closing …

FM
Fay McFarland 9 months ago on Google
( 5 out of 5 )

I have a HL SIPP and also use the Active Savings Hub more recently. From a customer service POV HL have always been great, very accessible over the phone and helpful. The App is very easy to use although I’m sure there’s more I could do …

DN
Daniel Negrea 9 months ago on Google
( 1 out of 5 )

Maybe for investors is good, but for trading it seems to be expensive in other currencies than GBP…The usual commission is 11.95 but the Fx exchange fee is about 100 pounds for 10.000 GBP. So if you are doing a few trades a day you need …

LD
Lukas Dybowski 9 months ago on Google
( 2 out of 5 )

Their platform is quite informative and provide access to reports that help to make a good investing decision however I can not justify hefty fees they charge. £25 +vat account closing fee is a slap on the cheek. I recommend a minimum …

BP
Barry Parish 9 months ago on Google
( 5 out of 5 )

Hargreaves Lansdown consistently operate professionally instilling confidence as an investor. I use their stock broker and international currency exchange services. As a long term client, I have no reservations recommending their services whether an experienced or novice investor.

PG
Paul G 9 months ago on Google
( 1 out of 5 )

Terrible broker. If you have a problem and need to speak to someone be prepared to wait an eternity for someone to answer the phone. Their app is dodgy and can give out false info about your portfolio (incorrectly stating gains or losses) …

LH
Lyle Hopkins 9 months ago on Google
( 1 out of 5 )

On Friday I created a stocks and shares ISA account. The process appeared to complete smoothly, I received no errors, but after completing was not able to login with the details that I’d created. …

CP
Caroline Preston 9 months ago on Google
( 5 out of 5 )

An easy way to manage your investments. I love the app as it’s user friendly . I’ve had to call once or twice about some procedural questions and was treated very respectfully .

CT
charles Taylor-Keane 9 months ago on Google
( 4 out of 5 )

Service is good, though some of the information has little or no relevance to myself. However if you dig into the share or fund you are interested in you can find out a lot more than other companies might offer you.

TC
Tom Clevenger 9 months ago on Google
( 2 out of 5 )

After years as a client I need to transfer my investments to a different broker since I no longer live in the UK. As soon as I requested a transfer out, HL became completely unresponsive and unprofessional. They no longer reply to my …

AM
Anthony Matthews 9 months ago on Google
( 1 out of 5 )

I was promised £100 to introduce a new customer, so my best friend opened a pension account and they lied, no £100 as “we cannot disturb him.” Hello i have known dodgy tricks but from a reputed company? Not do not ever use this dodgy …

C
Candid1 9 months ago on Google
( 2 out of 5 )

Not cheap, their information system is dated, never listen to their recommendations (woodford was a top fund for them until recently) for share purchases. Watch for hidden charges. Overseas trades will eat your lunch. Have used them for …

PM
Pat Mooney 9 months ago on Google
( 5 out of 5 )

Platform works like a dream always accessible fast credit of dividends,fast update of trades,long history of trades so you can always look back if necessary, good research-if it works don’t fix it

R
Ryan 9 months ago on Google
( 3 out of 5 )

Platform is reasonably good. The fees are much higher than some of the emerging platforms. One thing I find peculiar is that everyone on the phone lines tends to speak in a “public school boy” accent?? It definitely doesn’t scream …

BF
Bob Frederick 9 months ago on Google
( 1 out of 5 )

ANSOLUTELY AWFUL WILL NEVER USE AGAIN
Invested money into this company for 6 years and they never put investment on it only made 77p and they’re taking £200 of what I invested in fees, I too if this …

CS
Colin Shearn 9 months ago on Google
( 1 out of 5 )

I have a number of pensions and trust funds managed by HL. The incompetence of their management and the weakness of their systems is so staggering that I’m moving all my investments from HL. Errors include: …

MB
Mike Bray 9 months ago on Google
( 2 out of 5 )

The promotion of Woodford was not independent, also the Wealth 50 is more about which funds give HL a commission rather than the best performers. I have lost trust in HL.

TW
Thomas Wright 9 months ago on Google
( 3 out of 5 )

Very polite staff but the Boss guys need to wake up and offer SPAC IPO notifications… Also they don’t support OTCs or CSEs too many times they failed to have a specific share I wanted. …

WC
Wormsley Cricket 9 months ago on Google
( 1 out of 5 )

Disappointing !!! Joined on Sunday after several enticing emails and opened an ISA. System hung after payment was taken and so no online details set up. Now I cannot gain access to my account as I have no client number. It’s not on the …

SJ
sarah jackson 9 months ago on Google
( 1 out of 5 )

I agree with many of the recent reviews on here . I have been a client with them for many years and not really had much need to contact them until recently when my mother died and I had to deal with her estate , some of which was invested …

J
Jordan 9 months ago on Google
( 5 out of 5 )

Great service, excellent rates and do all my financial planning through HL.

BG
Barrie Glover 9 months ago on Google
( 4 out of 5 )

Having been a client of hargreaves lansdown for over 10 years I like the detailed fund information, easy to navigate website and helpful staff by telephone or e mail. Their fees may not be the cheapest but I think the platform is one of the best.

P
Philip 9 months ago on Google
( 5 out of 5 )

As a workplace the new CEO has led vast, positive changes in the previous four years for the staff (thankfully reversing the steady exodus under the impossibly well paid Ian Gorham). As a company they offer excellent customer services and superb investment resources – their website is second to none.

AB
Andrew Bills 9 months ago on Google
( 3 out of 5 )

Not a very a good company to work for if you go to work for them on one of their help desks, it’s akin to working in a posh call center, and the salary was pretty low for such a profitable company. As far as using their investment services, I think they are quite good – I’ve not had a problem with them so far and I would recommend.

IB
Ian Balgowan 9 months ago on Google
( 5 out of 5 )

Online facility is fairly straightforward to use and the staff are always helpful if you get into difficulties.

( 3 out of 5 )

Hargreaves are OK for beginners or one off investments, especially companies which are not as popular or on other exchanges away from. The big ones. Better customer service than the online brokers as you can actually talk to people on a phone lol

SG
simon g 9 months ago on Google
( 5 out of 5 )

I have been a client of Hargreaves Lansdown for a few years. Their service is always excellent, prompt and efficient. I cannot speak more highly of them.

TB
tommy boll 9 months ago on Google
( 2 out of 5 )

I only bought £100 of shares and I suppose it’s my fault , but I didn’t realise there is a £12.50 fee. It seemed hidden in my opinion.

HM
Hasan Mohammad 9 months ago on Google
( 2 out of 5 )

Not happy with these guys at all. Ive tried to purchase US stocks on launch day once released on the secondary market but as HL use Crest, it seems I cannot purchase at all. …

NP
Nathan Powrie 9 months ago on Google
( 5 out of 5 )

Used this for years, extremely reliable & safe. The customer service staff are incredibly well trained and always provide a good service. …

AC
Ant C 9 months ago on Google
( 1 out of 5 )

Appalling customer service. You’ll never get through to speak to someone.

CW
Charles Wootton 9 months ago on Google
( 2 out of 5 )

I had an Isa with them and it was all fine until i tried to transfer it to a new provider. It took weeks and weeks and I had no communication throughout and when I tried to call they took an age to answer. Overall it was not a good experience!

RB
Richard Burn 9 months ago on Google
( 3 out of 5 )

HL used to offer a transfer from a trust to a JISA. This was ‘temporarily’ suspended early on in the pandemic, and has not, as yet, been reinstated.
It will be interesting to see the outcome of the various legal cases that are challenging HL over the Woodford debacle.

CS
Clive Smith 9 months ago on Google
( 1 out of 5 )

Have been trying to sort out my proof of address for the past 6 months and have yet to be given access to the funds I have deposited. They seem to be ok at accepting your money- no questions asked. But the process to retrieve it is ridiculous.

AW
A Wils 9 months ago on Google
( 1 out of 5 )

Unfortunately not the quality company it once was.
Over the last couple of years they have cost me thousands due to their antiquated, slow, hit and MISS online dealing platform.
Others are now much more efficient and i must say more reliable.

EB
Elaine Barton 9 months ago on Google
( 1 out of 5 )

Appalled by their handling of the disaster which was Woodford. In my opinion, they failed in their professional capacity in continuing to promote the fund in their Wealth top 50 when it was clear there was something wrong. They are being …

NB
Nicholas Bristo 9 months ago on Google
( 4 out of 5 )

I have found HL to be very professional and efficient, I find the website a little difficult to navigate sometimes but could be because I have minimal understanding of shares and trading.

JS
Justin Stevens 9 months ago on Google
( 1 out of 5 )

Pranksters, recommend funds and don’t care if they make huge losses. Accepting back handers from fund managers they like, sod the customer… As if they don’t make enough money already. Their “charity” is a sham too – with money finding its …

KD
keith d 9 months ago on Google
( 5 out of 5 )

Easy to sign up and use the online service.

AS
Andy Smith 9 months ago on Google
( 5 out of 5 )

Great service and functionality. Really pleased with Hargreaves Lansdown as a product. I’ve got a LISA, S&S ISA, Junior SIPP and Junior ISA for my daughter.

JS
Joseph Smith 9 months ago on Google
( 1 out of 5 )

Every time I rang up to sort my account up they made my feel silly for not knowing what I was doing. I also still can’t access my account as they never gave me a certain access code.

Read more reviews about Finance,Investment service,Pensions companies and services

AIB Group

Review

Castle Finance Direct

Review

Civil Service Pensions

Review

Kent Reliance

Review

Buddy Loans

Review

Morgan Stanley

Review