Holly House Private Hospital reviews

Recently attended both a private appointment with a consultant, as well an MRI scan, and had an excellent experience with both. The staff are so welcoming and friendly, I didn’t have to wait long for my appointment and it was honestly …

1. Very clean and neat
2. Staffs are welcoming
3. Almost no waiting and queue …

From the moment you walk through the hospital doors, you are greeted by staff which easily puts your mind at ease. I had dealings with all the reception staff on duty and they were all of the same friendly and professional standard. …

Would give 7* if possible
This is a very clean, spacious, modern Hospital
All the staff were friendly, polite and very helpful and informative. We were seen on time, with an unhurried consultation. We had no trouble parking. Recommended

Such a great experience. Made me feel really welcome and the doctor and nurse who performed the ultrasound extremely kind and gentle and easy to talk to, took their time and did not mind how many questions. The mammogram nurse was also …

So long waited for an appointment to see a neurosurgeon about my spine problems. The appointment was about 2.5 minutes long , and my MRI scan pictures weren’t seen neither my comments on them. Rude attitude and complete lack of empathy. …

Worst hospital I’ve ever seen ! I was scheduled for a throat surgery here. They asked me to urgently visit them 1 week before the surgery for pre-assessment tests including blood and covid. I had to change my schedule at the last minute to …

Overall the care I received at The Holly for day case surgery borderline OK. My consultant surgeon Mr Sabu Jacob and anaesthetist were fantastic and made me feel like I was in safe hands, however if it were not for them I’m not sure I’d …

Had a Consultation referred by NHS to Mr Bradpiece in April. He agreed to fix Bilateral Hernias and said it would be within 2 months. Had procedure today and everyone from Reception Staff, Nurses and Doctors were first class. Went in at …

I have had breast implants and uplift here about 15 years ago and had a great experience. Now 15 years later the surgeon that I had is no longer there. Please please please can someone with breast augmentation or nurse please recommend the …

So bitterly disappointed.
My daughter has been in constant pain for days. On Friday 12th May, the consultant could see this as she was extremely pale and had to be taken around in a …

From my first experience at the Holy, I was not disappointed, very welcoming and friendly environment. …

Very dismissive & rude service from this clinic. From the consultants ( who literally spent 5secs for our appointment and told me to ‘Google’ the procedure he decided I was going to have) to the phone people. It seems they treat you bad …

Holly Hospital is a private hospital.
There is a massive reception area. Quite a few receptionists welcome you and check you in. …

Had a small Operation today at the Holly, and I have to say from the moment I arrived at reception to being taken to my room to being looked after by my nurse before and after Operation, and the pre Op staff, it was absolute first class. Cannot praise the staff more. Thank you

I would just like to say how incredible your Oncology department is.
A truly scary time for me, but at every visit for a consultation or treatment, all staff have been wonderful and very professional, making the experience as …

My wife was a patient here over the spring. The nursing care for her on the ward, the receptionists and the catering team were brilliant. Janet and Wendy at the reception desk were very helpful and caring. …

Excellent from the reception staff to the Doctors.
After days of suffering from a bad infection I quickly found a visit to this hospital from an excellent Ophthalmologist, Mr Bowls. …

Reception staff are always helpful and friendly.
I cant speak highly enough of the medical care I have received from Dr Gibbs – very professional, supportive very approachable and someone who has given me very good medical advice.

I went in as a day stay today for a Gastrocnemic proximal recession. The service was 5* all round, no waiting, all needs met and the staff are so lovely!! My nurse was Louise, I was in room 128 and want to say that she is a credit to you, …

One of the nicer private hospitals I’ve encountered. Phone reception is limited and guest wifi is poor. Parking can be a pain as seems to be limited spaces.

My god what has happened to this hospital. Years ago it was great, superb service. But now it’s just an extension of the NHS. Consultants always late, sometimes up to an hour. Incorrect diagnosis. Brain tumour patients forgotten and not …

Worth every penny sent on private health. Operation done with accuracy and efficiency. Looked after rest of the day with good food and drink.

Dr Tasha & Nurse Sally have both provided the most exemplary level of care to me and I honestly couldn’t be more grateful to have encountered such genuine, caring & soft souls. I came to the Holly after my GP ignored my concerns for months. …

I arrived at The Hollies on the 21/2 for a procedure. My partner and I were shown to a private room where we were told we could remove our masks and get comfortable. After about half an hour a Health Care assistant named George entered the …

Second operation at The Holly and I can only say how wonderful it has been for me, beginning to end. Unbelievably caring members of staff. They’re all warm, helpful and attentive. Beautiful clean facilities. Wonderful nurses that took great …

From the moment I arrived for my admission it was excellent.the care I received was the best the nurses who were fantastic I would like to mention them they were gill Susan Maria and Lorena. …

Nursing staff and attending consultants are great. Facility is let down by lack of parking and rude & unhelpful staff on outpatient desks

I’ve had a really terrible experience at The Holly over several months and various appointments. From turning up for a proceedure only to learn that it’s been cancelled and I had not been informed. To being passed around 4 different doctors …

From the moment I arrived I felt reassured. Janet, lovely friendly receptionist escorted me to my bay and put me at ease. All staff so professional and friendly, I would recommend The Holly to family and friends. Thanks to you all. So appreciated feeling in safe hands in a lovely environment.

I have been seen at this hospital since Jan this year with on going issue.
Firstly I have to say from the first appt with Dr Graham, I can been impressed with the service I have recieved. …

Fantastic service and exemplarary staff, went in for Orthocopic surgery and the Surgeon was world class, facilities fantastic. …

My son had an outpatients appointment with Dr Timothy Watts, a Consultant Physician in adult allergy. He was informative, reassuring and thoroughly addressed our concerns. I wouldn’t hesitate in recommending Dr Watts.

I had my colonoscopy procedure here, it was the best procedure I had so far with excellent qualified doctors,nurse,consultants a**** rooms,wards,waiting area or very luxurious

I am extremely disappointed with the service received.

After being refered by my GP for severe back pain, waiting almost 2 months, it …

The parking situation here is totally unacceptable and absolute chaos. Driving around for 20-30 minutes to hope that you find a space meanwhile being very late or missing an appointment is just not acceptable for a private hospital. My …

I cannot fault my care at the Holly, with its friendly and caring staff.

My only downside is that for someone with mobility issues, the long walks from reception to appointments or admission were taxing.

Excellent experience all round. From the first appointment to my surgery was only a month wait, exceptional communication from both my consultant and anesthetist on the day as well as a friendly and calm approach from the nursing team. I …

Thank you to all the staff who cared for me and my son. Thanks especially to the nurses who stayed with us when he had a seizure. Really appreciate your kindness.

Took my elderly mum to The Holly to see a specialist about her back Stenosis. All the staff were very helpful and even provided a porter with a wheelchair to push mum from the street outside as she was dead on her feet. Dr Kahn was very …

I wouldn’t usually but… upon reading the other reviews I do feel inclined to speak up. I had a procedure (nerve block) on my back earlier this week – I was scheduled to come in for 4pm but they were clearly running a little behind on the …

After almost 2 years of being on the waiting list, my local GP referred me to The Holly Hospital. Yesterday I was discharged after a Septoplasty procedure. …

I’ve got a scan booked with the Holly next month.

I’m self-paying and I had to ring SEVEN times to ask how much £ a blood test …

My experience at The Holly has been nothing short of praise. The staff are so helpful and nothing is to much trouble. It’s a shame other hospitals cannot dance to the same tune, but I guess that would be utopian.

Just spoke to one of the worse woman working on a switchboard at the Holly. When a patient in pain calls up they do not need a cold, arrogant and aggressive person telling them NO NO NO. Would not even put me through to the GP secretary, …

I went there for a cataract operation in June 2021. I was a bit worried (to be honest, I was terrified) because I had never anything done to my eyes. My experience at The Holly was amazing. All staff at the day care unit and the operation …

My reason for the low rating is due to the state of parking. Each time I’ve spent about 20 minutes trying to get parking. Then I went inside to find out that the free parking is only for private patients (which they don’t tell you …

Never disappointed in using The Holly Private Hospital. Their Customer Service is always excellent – courteous, friendly, respectful and helpful. And of course their Medical Staff are second-to-none.

Appointment booked with no waiting time. We saw Dr. Debi Ray and she was amazing. She was compassionate, she listened and confirmed I wasn’t just a crazy, overprotective mother! Thank you. Staff were all friendly and I am just so thankful. Worth the long journey and worth the money.

Paid £90 for my wife to see a GP – she was lovely and professional but £4.50 per minute is ludicrous especially as we weren’t even there for the 20 minutes and the outcome was to be told to go to A & E. …

A lot of the staff need to have more love for their job. No one wants to deal with your request just throw you to another member of staff. I asked the receptionist where the toilet was, unnecessary attitude! …

I went in for a Septoplasty. Received excellent service from all the staff. It was my first surgery and the staff made me feel at ease and were really caring. They can’t be thanked enough. Special thanks to the Nurse (Meghan), for making me feel comfortable.

On arrival i was directed to outpatients and was called exactly on time. The doctor and nurse were extremely friendly yet very professional and half an hour later i left with the corrective laser procedure completed. Stunning

The clinical service has been good so far but the administration in particular makes the NHS look like a model of efficiency. Calls not returned, misleading pricing info given, self pay team not giving information and couldn’t care less …

Overall poor experience and won’t be going back.
The receptionists at the Xray and Ultrasound clinic are rude, don’t even look at you when talking to you, they can’t book appointments and blame IT issues …

My husband had an appointment at Holly house in October 2021 after being referred for treatment by local NHS hospital. We were expecting to be amazed by a prompt and efficient service. After being told he would be contacted within 4 weeks …

Have a fantastic experience at holly hospital. Excellent service/ staffs very helpful. Nice very clean hospital and delicious after surgery lunch. Thanks Dr Poply and everyone for my treatment.

I had an operation at this hospital and need follow up physio care. The hospital cancelled my physio appointments and did not bother tell me leading to me paying for taxis to come and then go back home. Bear in mind they simply cancelled …

I have been discharged today, and want to thank all the staff from cleaning, delivering food, medical team etc for looking after me ao well on Cedar ward room 156. You went above and beyond to all care for me. Thankyou so much all of you. …

After being on an NHS waiting list for 2 years, and then being offered as the sole option for fibroid treatment a hospital with the most dreadful reputation, I resorted to going to the Holly. …

Now the called

Nuffield Health …

My lil one(2year old) wasn’t feeling well and decided to book an appointment with the GP to have him checked, very easy and quick to book but when I reached the hospital I was told I’m not allowed in with my other 2 kids ( 3 and half and 5 …

Private health care. This was our first visit time will tell how good the treatment is.

Very unhelpful. Made us pay for an expensive consultation then gave us misinformation and said there was nothing they could do. We then had to phone back and found out this was untrue. We have done everything ourselves with no help or …

I had a physiotherapist appointment today. I was seen 15 minutes late and no apology was given. It was a 45 minute appointment which was over in 25 minutes. I was sent home with a set of exercises the GP had already given me. What a waste …

Really disappointed with the treatment of clients who are referred via NHS. My health is suffering the repercussions of how they treated me last year when put under anesthetic. I have recently met another person who too had poor treatment …

Probably the best private hospital in London, if not uk. Professional courteous & friendly caring staff. With special thanks to the surgery team, reception & cedar ward staff I was made to feel comfortable & treated with dignity.
Thanks team Holly

Really disappointed actually. I took my baby to holly private because she has severe eczema, we took her to both GP and dermatologist but they didn’t seem to help out at all. The dermatologist saw us for 25 minutes and constantly repeated …

Edit: Thanks for your reply. But I will not be doing that. My partner came to you guys over the summer and the complaints process left her feeling worse than the original issue with the Dr. In my experience if a business has consistently …

I attended to see a consultant urologist on Early July 2021 to cut down NHS hospital waiting list whereas I was not impressed with their slowness in getting a blood test, brief consultaton after CT scan etc…Paid over £800 with 4/5 …

I gave three all because of one of the the receptionist or a nurse call Tina, she was so rude to me on the phone. I received a text from the hospital for an appointment, with a wrong explanation for the appointment. …

What an amazing experience.
I had surgery on Saturday.
The operation went well, but what I appreciated the most, has been the personnel …

Always taken in late at appointments- it’s been occasions when I was taken in 35 minutes late including today. It’s worse than the NHS

writing on behalf of my mother. My mum paid privately to see a doctor who treated her awfully. Was clearly in a rush to get through the appointment with nothing but money on his mind, offered her a treatment she has had multiple times and …

My wife had spinal surgery on Monday under Mr.Khan. My wife was very nervous as this is a fairly major operation.
The staff at Holly House could not have made the whole procedure nicer for my …

Very poor patient care the lady at the Diag/MRI depart just didn’t
care,I’ve ask them to return the referral seeing the environment m just not comfortable to go there again,took me 2hrs to get there they probably wouldn’t care …

Phoned me to rearrange my son’s surgery which was cancelled in Dec due to covid. The new date they suggested was perfect (during the school holidays) however I wanted to ensure my husband would be free to drive us. …

I came to the hospital as a day patient for the first time and I have nothing but good things to say, from the lady who showed me to my room (Amy) to the nurse who looked after me Ana Maria and all the staff that were involved in my stay. …

I went with my mum to her Ent appointment, I was told to wait outside even though I told the nurse my mum cannot speak English or understand. She assisted that only carrier’s allowed to go in with the patient. She said they have …

Really disappointed, won’t let my newborn baby in so I can breastfeed him. Apparantly they have a no visiting policy due to covid. Seems like the whole world has figured out social distancing with the exception of Holly hospital. I have …