Hospital Of St John & St Elizabeth average reviews all over the web

3.1
Total Reviews 80

Average reviews from all platforms

Average Rating 3.1

Average reviews from all platforms

  • 5.0
    35
  • 4.0
    5
  • 3.0
    4
  • 2.0
    4
  • 1.0
    32
Hospital Of St John & St Elizabeth reviews breakdown:
Google
3.1
80

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80 Hospital Of St John & St Elizabeth reviews on Google

SH
Sara Hollingsworth 8 months ago on Google
( 5 out of 5 )

I attended the Urgent Care walk-in clinic. Reception area was clean, spacious and cool. Staff were very friendly and explained costs involved for a consult. No other patients were there so I didn’t need to wait to be triaged by the nurse. …

ER
Ellie Ruby 8 months ago on Google
( 5 out of 5 )

Dr Liu was incredible. She calmed my nerves and was sympathetic to my personal circumstances. She did her best to minimise the costs to my consultation and patiently answered any questions I had. I was worried that a private doctor might …

AS
anthony spence 8 months ago on Google
( 5 out of 5 )

Had partial knee replacement done by Mr Joyti Saksena at this hospital. All went really well and the after care team were fantastic with nothing too much trouble, Charles was absolutely brilliant as they all were, hospital was very clean …

NH
Nick Heale 8 months ago on Google
( 5 out of 5 )

I have recently had a septorhinoplasty at St John & St Elizabeth Hospital.
I was originally scheduled to have the surgery at a more local Spire hospital, but due to Covid, this was cancelled last minute and then rescheduled at St …

V
VT 8 months ago on Google
( 5 out of 5 )

Dr Kiani is so professional and attentive. He explained everything patiently and clearly. Massive appreciation for Shanelle as well who made my blood test completely painless – I didn’t even feel it! Thank you!

EL
Ermal Llanaj 8 months ago on Google
( 1 out of 5 )

Save yourself, go anywhere else and you will be fine.
Thousands of pounds and a week later I am still chasing both the doctor and the hospital to provide me with the diagnosis and the results of my tests. …

SA
Sara-Jane at Brympton House 8 months ago on Google
( 3 out of 5 )

Booked my husband in here for a stroke rehabilitation stay. Dr Amlani was excellent but the nursing care was poor; instances where Bill was not washed or dressed in time for treatments. The Wellington would have been better.

CJ
Christopher J Keeffe 8 months ago on Google
( 5 out of 5 )

Hospitaliters of St John.
A beautiful Catholic hospital Chapel.

RK
Raghuraman K S 8 months ago on Google
( 4 out of 5 )

Nicely maintained. Courteous staff, prompt attention, diagnosis and treatment are the hallmark of this hospital.
Has a coffee shop too.
Overall had a satisfactory experience.

AB
Ana Bodea 8 months ago on Google
( 1 out of 5 )

Worst hospital I’ve ever experienced. Expect to receive charges of hundreds of pounds after weeks from your consultation without your doctor to mention anything to you beforehand. …

UB
Usman Bashir 8 months ago on Google
( 5 out of 5 )

I had suffered from TFCC tear and ECU tendinopathy for 1.5 years from incorrect guitar playing during covid. I went to see Jade in the physio-department. Already having seen 2 therapist without succes, I was cynical. However, Jade is …

NS
nadav sarusi 8 months ago on Google
( 5 out of 5 )

Very positive urgent care experience!
I visited today with an urgent issue and the staff were simply great, very friendly and positive and made everything tick. …

PH
Paul Hodgson 8 months ago on Google
( 1 out of 5 )

My partner had a terrible experience, her Cateract operation left her without distance vision and with astigmatism in her dominant eye. Glasses do not rectify this. The administration phoned two days before the operation for their money, …

PT
Pam Thomasson 8 months ago on Google
( 5 out of 5 )

I fell while in London and broke my hip. I spent a day in a bed at St Mary’s and was told it would be 5 days before surgery. Being from the USA the surgeon said I should go to a private hospital. I was transferred to St John’s. My surgery …

DP
Dmitry Podpolny 8 months ago on Google
( 1 out of 5 )

A circus and not a hospital. I came in, was told to go to the first floor. After I signed up and did all I needed, someone realised I needed to go to the second floor. There I was told to wait. After 30 minutes I was told I need to go …

IP
Isabelle Plasschaert 8 months ago on Google
( 5 out of 5 )

Nice staff. Small clean hospital. Small enough to feel welcoming and easy to find your way around.

EW
Emma Wilde 8 months ago on Google
( 1 out of 5 )

The customer care staff are ignorant badly trained and lacking any compassion. I was so shocked by the person’s attitude on the phone when I tried to book a same day emergency appointment and had to repeat myself several times. I …

JC
Jamie C 8 months ago on Google
( 5 out of 5 )

First time visit for me via my private health insurance.

Had to travel from Essex but have to say the service received from all reception …

LS
Liam Simon 8 months ago on Google
( 1 out of 5 )

Very disappointing experience with Mr Romi Navaratnam. He was 20 mins late for my appointment. As a doctor he didn’t make me feel secure nor reassured. Despite the fact I told him about my challenges he didn’t seem to be bothered. I saw him …

S
Sass 8 months ago on Google
( 1 out of 5 )

I was telephoned the night before my operation asking me to pay my bill, I explained I had already paid, then they said I needed to pay £750.00 for services (I never even had). It was like speaking to a debt collection agency or a scam call …

SB
Shai Bergman 8 months ago on Google
( 5 out of 5 )

A day after waiting for 6hrs at an A&E at a different hospital (and was not seen by an a doctor) I visited the urgent care clinic at St John & St Elizabeth hospital. …

CK
Chris Kuhar 8 months ago on Google
( 5 out of 5 )

I had an MRI and surgery at this hospital and for both procedures the nurses and doctors were excellent. There never a queue and the facilities were brand new. The only difficulty is parking (if you drive) …

AT
Alex Ter-Sarkisov 8 months ago on Google
( 1 out of 5 )

Called their urgent MRI unit and booked an urgent MRI scan this afternoon as a private patient, paying for myself, somewhere to the tune of 800quid. Travelled for 1.5 hours, upon arrival found out they had not booked it! Parag Jaiswal who …

GW
Glen Wilcott 8 months ago on Google
( 5 out of 5 )

I had two horrible hernias that caused me no end of discomfort. These things had been misdiagnosed for a while until I met with Dr. Romi Navaratnam. I was and still am impressed not just with his professionalism, but also with his skill as …

BN
Burrwa Nash 8 months ago on Google
( 1 out of 5 )

Nobody ever answers the phone in the imaging department! I have tried for 3 days now to request help as the person at the department put my mobile number wrong into the system and can’t access it.

MS
Matilde S 8 months ago on Google
( 1 out of 5 )

Avoid this hospital, they’re promoting Mr Youngman even when he has put his clients in harm’s way. My friend is suffering as a result of his incompetence. Even if your insurance covers it, please avoid him at all costs. You’re better off going with the NHS.

EL
Emma Lewis 8 months ago on Google
( 5 out of 5 )

I’ve recently had ETS surgery done by Dr Greenstein at this hospital and can I say what an outcome from this wonderful man he has changed my life for the better I never blush anymore and with very little side effects I only sweat a little …

NS
noor star 8 months ago on Google
( 1 out of 5 )

James Youngman is an incompetent excuse of a doctor. Should have his medical license revoked. Do not book with him if you have any knee problems. He will suggest surgery even if you bruised your knee. He won’t listen to your concerns, all his concerns are his pockets. Pure evil. Please, avoid.

MP
Mikey Powell 8 months ago on Google
( 5 out of 5 )

I was referred to the hospital after a major foot injury. Mr Davies was excellent with his diagnosis and advice, along with all the staff who helped in treating my injury. Their tests resulted in revealing more damage that had not been …

FC
Francesco Cardi 8 months ago on Google
( 1 out of 5 )

I went to meet a specialist ankle and foot doctor, but wasn’t able to be visited. The booking system is still stuck at telephone and printers, no digital communication whatsoever. The queuing system at the place is so messy that nurses run …

DO
Dennis O. Victor-Okeima 8 months ago on Google
( 5 out of 5 )

Overall the program has been very explosive and educative, kudos to the organizers.

S
SS 8 months ago on Google
( 5 out of 5 )

Recent attended a webinar “Knee Pain in adolescents and adults” by Dr Parag Jaiswal and Dr Akash Patel. The lecture was brilliant and quite informative. Thanks a ton to the duo for their great efforts, you guys rock!
The CPD event was very organized.

NG
Niki Gifford 8 months ago on Google
( 1 out of 5 )

The nursing and care is AMAZING BUT the finance team are ruthless BEWARE!!! I had two sessions of physio and paid for one and the other I wasn’t invoiced for and instead of sending a reminder, they instructed a debt collector for £68. …

JC
John Cullen 8 months ago on Google
( 5 out of 5 )

Always first rate treatment and an excellent experience. Unlike many private hospitals it offers a complete range of hospital services including A&E and ICU. Never had anything to complain about and recommended it to friends. It is not the …

KJ
k j 8 months ago on Google
( 1 out of 5 )

Recently had operation at this hospital. My surgeon and his team were absolutely amazing. The hospital nursing staff however was another story. I’ve received better care with NHS. The nurse that was on duty basically left me to look after …

FS
federico staiano 8 months ago on Google
( 1 out of 5 )

Worst experience I had with an hospital, went there for a surgeon consultation was sent for an US. Machine broke the day of the appointment they called one hour before my appointment just got me on the door. Reschedule for the day after, …

OP
Olukemi Peters 8 months ago on Google
( 5 out of 5 )

The GP CPD events are well organised by Ash Rhoades. The presentations are delivered eloquently by brilliant, passionate and dedicated Consultants. I thoroughly enjoy attending these events because it helps to improve my clinical practice.

JC
Jordan Clements 8 months ago on Google
( 2 out of 5 )

I had an MRI done here and had no issues with respect to a referral or the imaging itself. However, once the MRI was completed and my insurance paid them the money it has been impossible to get a hold of anyone in the imaging department to …

SP
Sydney PR 8 months ago on Google
( 4 out of 5 )

From its time , of being staffed with an order of Nuns, it s progressed to be an modern up to date essential Hospital of ST Johns Wøod , An Excellent reputation ,with First class nursing and Consultants having the latest technology have …

NB
Nasrin Bhuiyan 8 months ago on Google
( 5 out of 5 )

What a brilliant webinar on eyecare. Not only the clinical aspects but also the practical aspects were covered brilliantly. Many thanks to the organisers and clinicians for sharing their valuable time and expertise. Looking forward to more of such webinar.

GB
Gemma Ballantyne (GemBally) 8 months ago on Google
( 1 out of 5 )

Was sent here by private Cardiologist for a tilt table test and 24hr BP monitor, had no choice about where I was being sent (or the costs involved) tilt table test went ahead, dispite me being in a lot of pain, and having being told by the …

CI
Clayton Insley 8 months ago on Google
( 1 out of 5 )

Avoid at all cost! I had a knee surgery at this hospital, and the entire experience has been nothing but administrative malfunction. Their website offers included services when you elect to go private for a surgery, but after the surgery …

JM
Jude Mills 8 months ago on Google
( 5 out of 5 )

The masterclass in Gastroenterology was excellent. All lectures were expertly presented. I learnt a great deal which will help to improve the level of care I deliver to my patients.

RB
Rebecca Bailey 8 months ago on Google
( 1 out of 5 )

They cancelled my operation last minute due to their incompetence to process preop tests correctly. Devastated is not the word.

1
18841000 8 months ago on Google
( 5 out of 5 )

The Masterclass education series for healthcare professionals continues to be very helpful.Updating and refreshing our knowledge and brin ing new information to us to improve our consultations with great patient benefits.The Consultants certainly are the best in their fields and present their talks extremely well.

SI
Sidra Irshad 8 months ago on Google
( 1 out of 5 )

I went to dr tabbasum laseli for eczema and rosacea .I paid 230 £ but the result zero .she prescribed me products but i stopped my treatment just after 2 days because it cause me more irritation and flushing.not recommend just waste of money

EB
Elena Brand 8 months ago on Google
( 1 out of 5 )

Terrible management and terrible finance department! It’s the worst I’ve ever seen. I received an invoice for the payment of part of the consultation (!!!) 8 months after the consultation, for a visit that was already paid for by me and my …

AJ
Ari Jalal 8 months ago on Google
( 1 out of 5 )

I don’t recommend this hospital because they are unhelpful, especially Dr M. Markiewicz . He changed me £280 for advise me to take my daughter to A &E . Just waist my time.

SM
Sarat Maganti 8 months ago on Google
( 5 out of 5 )

Jo Davies at the concierge is one of the most helpful staff members, overall hospital is well equiped, cafeteria serves lunch dinner at very reasonable prices

LY
Lauren Yates 8 months ago on Google
( 5 out of 5 )

This hospital is just brilliant. I was a day patient and was treated at the highest possible standard. Shoutout to nurse melissa she was so sweet and great at her job. The nursing staff really looked after me always checking my blood …

DP
Dessi P 8 months ago on Google
( 3 out of 5 )

This is an ok hospital, not too slick and not too old – fashioned. Found my way fairly quickly (although it was confusing where to go) and the nurses attending the waiting area were quick in dispatching patients to their respective …

LS
Laura Stott-Allworthy 8 months ago on Google
( 5 out of 5 )

Attended an online CPD course it was very informative & useful, thank you.
Senior FCP & MSK Physiotherapist & Osteopath

J
jude 8 months ago on Google
( 1 out of 5 )

EDIT 2 after concluding that their doctor made a mistake and did a totally unnecessary surgery on me they are now refusing to reply to my emails. They are protecting this horrible person. I am taking this futher to every UK medical …

JW
James Webber 8 months ago on Google
( 4 out of 5 )

It’s ok. Care is fine but Administration is inefficient and stuck in the dark ages. Lots of different receptions. Lots of queues. Lots of bits of paper to carry from one bit of hospital to another filling in forms with the same info – …

Y
Ysaline 8 months ago on Google
( 5 out of 5 )

I had an appointment with Dr Okaro who was patient and careful to listen to me. There was an unexpected surprise: I was able to do an IRM the same day! I was helped by the staff, very friendly and attentive despite the unpleasantness of the IRM. Payed a lot, but it is difficult to be well cared for if you don’t these days…. Good staff!

JA
Jennie Ang 8 months ago on Google
( 5 out of 5 )

Always Brilliant webinairs and learning something new each time!

Thanks for organising the event. …

OD
Olga Dar 8 months ago on Google
( 5 out of 5 )

Helpful, polite staff; clean environment. Nice building. Visited doctor was professional and respectful. Would visit again if needed.

AL
Anewway L 8 months ago on Google
( 5 out of 5 )

Feedback abt my surgeon:

My surgeon (Dr.Pisal) was as excellent as a surgeon can EVER be. Honestly, he’s …

FP
Faith Pacifico Komarek 8 months ago on Google
( 4 out of 5 )

The staff was extremely friendly and knowledgeable. The physician staff, anesthesiologist and plastic surgeon communicated all steps along the way and ensured I had understanding of what was happening and felt comfortable. After the …

FA
Fiona Alexanders 8 months ago on Google
( 5 out of 5 )

Thank you to the kind gentlemen who took my phone call today. I live in Newcastle and was worried about my step mum who lives next to the hospital and the reports of biblical flooding around the area. He was so nice and helped to calm my …

NF
Nian Feng 8 months ago on Google
( 5 out of 5 )

In 2018, I had laser surgery to remove uretero-nephrolithiasis in your hospital. The surgery was very successful and I feel good! I have worked in Africa for many years and also in Nigeria for several years. I remember that the hometown of …

JL
joan lockwood 8 months ago on Google
( 5 out of 5 )

I’ve been to their Casualty Plus Urgent Care facility on more than one occasion. The care is exceptional from the nursing staff to doctors and radiologists. They know how to make you feel welcome with warmth and caring. When they felt I had …

AS
Andy Shannon 8 months ago on Google
( 2 out of 5 )

The admin of my doctor at SJ&EH basically ‘forced’ me to get an MRI at SJ&EH saying anywhere else has worse quality scans and poor radiologists. The booking was completely old school, basically needing to call me for each opening – when I …

AK
Aris Karidis 8 months ago on Google
( 1 out of 5 )

This used to be a good hospital but over time it has become a joke. The private service is worse than NHS. These people are simply scammers that get your money without providing the necessary services and ignoring any requests for a refund. …

AP
Avril Phillips 8 months ago on Google
( 4 out of 5 )

Everyone involved in my procedure was excellent – very efficient and very caring.
The nursing staff on my ward were all pleasant, but not all of them showed …

AE
Anas Elwakili 8 months ago on Google
( 1 out of 5 )

Credit Control
Finance Dept seems totally incompetent! …

SN
Sue Nicholls 8 months ago on Google
( 1 out of 5 )

Credit Control
Finance Dept seems totally incompetent. I was supposed to pay on the day I was admitted for a one day procedure, but as this was a Saturday there wasn’t any …

D
deborah 8 months ago on Google
( 1 out of 5 )

Visited the Casualty First department after calling them and being told the fee to see a doctor is £100. I had a case of haemorrhoids and they agreed to check that I did not have an infection. …

BM
Belinda M-I 8 months ago on Google
( 2 out of 5 )

Very keen to take your money.

We bought a knee package and now need copies of the x-ray, radiology and MRI …

NP
Nataliya Pavlova 8 months ago on Google
( 3 out of 5 )

Good hospital however I had an anthroscopic knee surgery to repair a torn miniscus and ended up with sepsis arthritis. I know that this can happen to anyone anywhere so I cannot hold the hospital responsible. …

LH
Laurence Heinrichs 8 months ago on Google
( 1 out of 5 )

I saw doctor Yougman to get my legs and knees checked after an accident. He made me feel really uncomfortable in the way he performed his assessment and were touching the areas of my bodies he was assessing.

DS
david smith 8 months ago on Google
( 3 out of 5 )

I have recently come out of surgery. First bill charged me for 2 discs in my neck (I only had 1 4K). This was removed from bill although tried again to charge me. Then, similar to another review, charged for 6 Physio sessions when had 2 and …

SA
Sara A 8 months ago on Google
( 2 out of 5 )

Great doctors let down by an appalling administration and billing team that have a terrible attitude towards paying patients. Examples include changing my appointment time last minute and telling me if I can’t make the new time I will be …

HA
Hanzade Andre 8 months ago on Google
( 5 out of 5 )

I had a day case admission on 19th march 2021 and all experience was superp.

Everyone so friendly and make you welcome, nurses, porters, DRs, reception…. I …

NK
Natasha Kiani 8 months ago on Google
( 1 out of 5 )

Despite great service and care for the procedure by the nurses and surgeon (who is lovely), the St John and Elizabeth hospital admission (fee) staff are absolutely shameless. …

AH
Andy Hitchings 8 months ago on Google
( 5 out of 5 )

I am very grateful for the excellent treatment that my partner received at this hospital. The whole staff on the Elizabeth ward were so lovely, caring and attentive. I was very touched by how all the staff were so willing to always go the extra mile for my partner. Thank you!

LM
laura montoya duque 8 months ago on Google
( 1 out of 5 )

Terrible management, non-existent customer service, rude consultants, the finance department is an absolute disaster and much more. The funny thing is that all of it is nicely hidden behind the same old story that they support the hospice …

RV
Ramesh V 8 months ago on Google
( 1 out of 5 )

Same experience as Zoe, helped mother in law in finding a good consultant. On day of admission they took full costs without realising 1 k was paid as deposit. Had to get that back, following the surgery extra bills were sent but trying to …

SC
Sharon Chandler 8 months ago on Google
( 1 out of 5 )

I have never experienced anything like it I paid3
£40.000 to have rehab. Yet I am still getting huge bills from them. It was farcical given antibiotics when I asked why. He couldn’t tell me why, they should …

ZC
Zoe Crossley 8 months ago on Google
( 1 out of 5 )

Doctors and nurses lovely at this hospital but hugely let down by the billing team. Had a discrepancy on a bill which for which I feel I was over charged and despite numerous calls to rectify not sorted out and ended up paying the larger …

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