Mile End Hospital reviews

I visited the Mile End Early Diagnosis Centre, which is conveniently located right by the main entrance. The centre was very clean and modern. The reception is polite and helpful. The staff are outstanding in providing patient care and …

Had a very good experience today at the Mile End Hospital Early Diagnosis Centre. The place was clean, the staff were great, professional, and personable, and the procedure was handled with care and professionalism. I was stressed when I walked in but I felt welcomed and in good hands very quickly. Thank you!

Had an endoscopy – check-in was very smooth with my en suite room. Procedure was dealt with very professionally.

I accompanied by cousin to the retinal screening department yesterday. Unfortunately due to hospital transport we were an hour late for the appointment and they were unsure whether they could still see him. However they did manage to …

Fantastic visit to Mile End Hospital outpatients ward. There is no delays on my appointment, the waiting area was clean, and the doctor who did my initial checkup was super efficient and friendly. On my second visit, I stayed in the day …

standard facilities and knowledgeable staff. Services cover various specialties. Waiting times are reasonable, and administrative staff is helpful. However, communication between departments could be improved, and the atmosphere lacks warmth and comfort

Rheumatologist Alessandra Nerviani has been tremendous, she has been the only person to actually give me answers and a diagnosis to my long term suffering from pain. …

Had a breast screening appointment today (12.2.23 @3.46pm) and I had troubles finding the department so arrived 3 minutes late. The receptionist was very rude and told me that there is no chance I will be seen. I explained that I came from …

Today I had a colonoscopy which is never a comfortable experience but I received the most superb treatment from start to finish. The young man doing my pre checks was excellent followed by Dr Estafino and her all female team . Listened to …

Was today at early diagnosis centre I was totally stressed but thank you the proffesionals there it was handled with care patient, they calmed me down made me relaxed even if i was so scared when I came but really they made my experience …

overall distressing and upsetting experince, badly managed and lack of clear patient communications about written rehabiltation treatment plans. Complaints are not taken seriouly and a blame culture exists with staff scapegoating other …

I had an appointment at the Mile End Early Diagnosis Centre and all I can say is, it had to have been one of the best hospital experiences of my life (unfortunately I’ve had a few!). Every single staff member at the EDC made me feel at …

I went to have a routine colonoscopy just over a week ago. Never had sedation as I had no one to take me home. The staff, procedure and care was exemplary. I felt very secure and safe. Thank you to the surgeon and staff.

Was there for XRAY, the reception counter was shut but lady behind the doors could see you n attended you which was confusing. Once they find your referral the process is quick. Hospital is clean. Many people were waiting for MRI but were beibg served quickly which was great.

I had a Rheumatology appointment at the Mile End Hospital on Monday 28/11/22. Unbelievably good doctor.
Clear and concise diagnosis and explanation. Seriously let down by other staff …

Careless, not enough supportive to the NHS standard.

Broken NHS
When a very elderly patient coming for a blood test (and the three blood test chairs have people sitting in them) is told by a member of staff that they cannot …

If I could give 0 stars I would but where do I even start, they are proudly working for the mental health facility, but it just seems as though they hire anyone and everyone. I recently went there because I was advised to go for blood tests …

I went there for an eye screening test .before when I had these test I have had a reaction to the meds they put in my eye. I cannot see clearly for two to three day …

The team at the Mile End Early Diagnosis Centre were amazing! I was very nervous about my procedure (sigmoidoscopy) but they immediately put me at ease answering all of my questions clearly and with such patience. I left feeling reassured and happy to have had such a great first hospital visit. Thank you for looking after me!

Twice now I’ve been seen by the doctors at the Sylvia Pankhurst centre at Mile End hospital and my experience has led me to believe that there ARE good doctors who do listen to women! …

whenever you are sick they always say you are fine!!! Unprofessional

Mental health service in NHS is a complete failure. Mile End hospital is one of best examples how system doesn’t benefit service users.
You can beg for appointment for weeks . …

The people working in this hospital are extremely unprepared and numb with patients issues.
We lost a loved one because of their poor care inside their hospital and they …

Heartless staff. Will cut you off if you turn up more than 10 mins late to an appointment. Even though it takes 10 mins to walk from the main entrance to the right department in crutches! Then they will reschedule you for another …

Worst hospital ever. Appointment with rheumatologist took 5 minutes. He was talking about blood test which was done 6 months ago!
Gp send me to him couse one of the blood test result was very high. He didnt …

Excellent staff working in a tough environment. While the building fabric is poor, and the hospital is clearly understaffed – reaching any department on the phone is a nightmare – the staff are very caring and do their best for patients. …

I went there for my fybromyalgia and chronic fatigue with other health issues including chronic insomnia. I was told by Paula Bronson from persistent pain clinic MDT, that they can’t offer me any help and i just into get up set my alarm, …

The Rheumatology clinic is brilliant. All staff members are dedicated and you are consulted and treated well. Great communication and no hierarchy visible. I have been treated with respect and dignity and the staff can’t do enough for you. …

Most staff seemed friendly enough but once we’d tramped what seemed like miles – we both use a stick – the woman at X Ray didn’t have a clue. My friend had to stand for 20 minutes while the woman made calls & finally found my friend’s …

A nightmare. Left me thinking they are more focused on how many tax codes from staff can there be, or link in something called political leads and just be staff focused too, instead of patient welfare. Go to a hospital or ward where the staff are more casual for effective recovery, and it’s not like they overwhelm or overbear you.

First of all, HOW RUDE!! I just called up to ask about an appointment and the woman at the phone, at the main reception I believe, answered that one question and just said ‘Yeah’ and HUNG UP!! I wasn’t finished! I had many important …

I got referred to this hospital for physiotherapy. Safe to say, they have been completely awful. …

From whitechapel health centre They gave me appointment on ultrasound Department (fasting) on saturday 5th of june 2021 in 1PM when Saturday ultrasound Department is closed and 1PM they go for lunch break. I came for Manchester I was on …

Popped in with a family member, wasn’t there for long but it seemed decent enough, didn’t see anything wrong with with service.

I’m pleased to say I had a good experience at Mile end hospital, staff took good care of me and were very friendly.

This was the most appalling hospital I have ever experienced. A Mental Health Unit refusing to give me the medication that I am dependant on for my physical illness. Their TOTAL incompetence lead me to A&E having IV fluids because my body …

Had an interview for a Business Intelligence Developer role scheduled to occur at the Internet cafe in the canteen, despite the sign on the door indicating it would be closed when the interview was scheduled to occur. Not surprisingly, the …

Avoid at all times and do not allow your loved ones to go there. My mother passed away from infection. Should have seen it coming but was afraid they might treat her bad after the visits. Toilets had dried feuces on the floor and walls. …

Had an MRI on 14 January 2020. The staff were extremely helpful and reassuring from the reception who told us where to go to the MRI reception staff who were clearly very experienced with problems like I had, to the actual scanning staff. Best ever MRI experience.

In 2008 the so-called stroke unit was staffed by surly and inept staff who seemed to know little about rehabilitation and cared little for the well-being of the patients. Being refused an extra blanket one cold night because “there aren’t any ” really took the biscuit. Leaving here was like being freed from Bedlam.

Over the years the place and service has deteriorated badly with no real way of communicating patient care. Quite demoralising and worrying. Three time I tried to get through to Dr Sutcliffes secetary only to find the person has not emptied her message machine so i could not leave a message. That is bad practice ashamed to say.

Reception was very unhelpful. They also did not mention on the phone that this hospital does not have an A&E so I made my journey here for nothing

My mother had her diabetes eye screening, service was great and the person carrying out the test was also well mannered and would listen to my mothers concern.

The reception staff and some of the blood test staff at this hospital are rude and lack basic manners and do not know how to communicate with patients. Doctors and other medical staff are good.

Had an appointment today.
The service was impeccable… on par with private medical care.
Thank you

Went to this hospital last night as I saw 24hrs open times rushing with my daughter who is disabled after ringing a small buzzer after asking for A&E was told that there is none at this hospital which I was thinking was a bit odd and upsetting for my daughter that we have to go royal London or find another hospital

Great hospital. Doing their best under difficult cut backs. Staff are lovely and friendly even if the interior of the building needs a it of TCL.

Small friendly mainly outpatient now. Used to be full hospital with a&e at one time. The Older part of building was once a workhouse

Avoid this hospital if you can. Super disorganised, impossible to get hold of the department I need (ALL the time…), really the worst of the NHS.

Please Please Please pick up you phones on the wards to put minds at rest,I know you are trying and bless you for it, but please pick up.

Very friendlly and proffesional. They appologised for long wait but i cant complain . Under pressure

Nice community hospital provide excellent patient care.

Doesn’t contain full range of departments but nonetheless is a well maintained place bit of an old building though not like Royal London Hospital

I have spent 2 days trying too cancel a appointment,I have tried 3 different telephone numbers & nobody is answering the phones 😠😠😠😠😠😠 …

Excellent care and attention in Moorfields clinic. Staff so kind.

They never answer thete phones my mothers been trying to get threw for 1 week.disgusting.she needs a home visit fir her toe nails to be cut

Worst experience ever. Does not care about the person at all. Really bad hospital and people who works there

It’s a bit creepy when you arrived here early. but the staff here was very helpful.

Things are good here thanks for the update and I have a good day for the first time in a good day for the first time in a good day for

Everyone is friendly and helpful even when you’re lost

Yet another nhs that offers vast medical services with great staff

handy and local, not as good as the royal london but then again its for a different purpose and its fit for that purpose

They are a joke… they said “the theft mother never trust her children.”

So good they are all ways there for pepole and help pepole

Tried calling many times , no one is picking up. Annoyed

No problems in and out

Worst experience ever. Avoid like the plague

Can not fault them at all brilliant service

Brill staff clean and very happy .

A pretty good hospital

Dirty place picture is of a carpet in a waiting room

Friendly staff had to go for my physcio

brilliant diabetes unit

Excellent

Fair enough service.

Cool facilities

good

Very good..

actually at the start 🙁