James Gibb Residential Factors average reviews all over the web

2.0
Total Reviews 80

Average reviews from all platforms

Average Rating 2.0

Average reviews from all platforms

  • 5.0
    13
  • 4.0
    8
  • 3.0
    1
  • 2.0
    2
  • 1.0
    56
James Gibb Residential Factors reviews breakdown:
Google
2.0
80

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80 James Gibb Residential Factors reviews on Google

EC
Euan Coutts 9 months ago on Google
( 1 out of 5 )

We are trying to sell a property in a building that James Gibb are meant to be managing. Most potential buyers are being put off by an unsightly large amount of mold growing on the walls in the communal stairwell and hallway. …

SP
S Pickering 9 months ago on Google
( 1 out of 5 )

James Gibb are the factors on our Edinburgh flat. They were in charge of a re-decoration project and have been woefully inadequate. The project has now cost the communal owners over £1,000 extra so far due in part to their mis-management. I …

S�
Sylvie “Sisi94200” Sis 9 months ago on Google
( 1 out of 5 )

James Gibb is the most disorganised and unprofessional Residential Factoring company I have ever had to deal with. They are currently the residential factors for the flats where I live. We have had some water ingress due to balconies for …

KW
Kris Wright 9 months ago on Google
( 1 out of 5 )

What a terrible service from this factor.

After moving out from one of their factored property over 18 months ago, I get …

KI
Karen Illsley 9 months ago on Google
( 1 out of 5 )

Absolutely horrendous service. Been waiting over 2 years to have water damage fixed in my property. Excruciatingly slow to address issues, extremely poor communication, escalating costs, over stretched staff. Avoid at all costs.

JC
Jon Chase 9 months ago on Google
( 1 out of 5 )

Don’t have easy access for possible new customers. Geared primarily for existing clients so cannot see them getting much new business.

AM
Andrew Mackay 9 months ago on Google
( 1 out of 5 )

One of the worst companies i have ever encountered. They never respond to any messages and never take responsibility for anything but are always quick to send letters telling you to pay. Do not ever go with these factors. Reported a leak and there was response was to call 999… absolute shambles of a company.

AG
aleksander gadomski 9 months ago on Google
( 1 out of 5 )

Very unresponsible company…
They also sttill made to pay money after 2 years after we have sold our flat, this is discusting …

SO
Steve Officer 9 months ago on Google
( 1 out of 5 )

Apparantly it costs £3000 to paint a gate.
Oh and if other people don’t pay their invoices you get saddled with the cost instead. They seem to just lean on the people they know will pay rather than actually taking up any responsibility for chasing up unpaid debt.

AS
Andrew Sutherland 9 months ago on Google
( 1 out of 5 )

I’ve now been waiting 7 months for repair work to be undertaken and other jobs logged have never been actioned. Property Managers don’t seem to be interested in doing their job and it’s left to administrative staff to cover for them. They …

AM
Anna McClay 9 months ago on Google
( 1 out of 5 )

Completely agree with all the negative reviews .
Would rate the company – 1 Star if I could.
Edinburgh office an absolute shambles. …

CS
Cigdem Selli 9 months ago on Google
( 1 out of 5 )

Response time is very long, ignorant to issues raised, and the handymen they send don’t do a good job. James Gibb takes payments and does nothing. Avoid if possible.

RR
Rachel Redfern 9 months ago on Google
( 1 out of 5 )

Have been waiting on repair of parameter fence since February. Despite being charged for repairs…..which was the fence nailed to a tree. The fence has fallen down again, resting against mine and my neighbours fence. Blocking the communal …

AW
Alexis Woods 9 months ago on Google
( 1 out of 5 )

James Gibb Fail to respond to complaints and concerns often failing to deal with them in the correct way. We pay James Gibb for a service they don’t provide. Promising to get back to you and they never do. Invoices are correct and disputed …

DB
Dean Bottomley 9 months ago on Google
( 1 out of 5 )

Worst factoring company you could ever have. Many unanswered emails, extortionate amounts of money being asked for zero care or improvements, impossible to get in touch. Wish I could give a zero star.

MS
Moira Stewart 9 months ago on Google
( 2 out of 5 )

Please return my calls, I have been waiting for the repairs dept to call me back over the last couple of months 8 weeks in all, on three different matters regarding repairs. , I have tried repeated request calls to return my calls but …

BK
Bibas Kandel 9 months ago on Google
( 1 out of 5 )

I request to everyone in scotland. DO NOT USE THEM!!! They steal money off you doing nothing. Dont expect to get an email reply or phone picked up. They are fraud. We joined them 2 years ago and they have not installed the new door system …

CB
Cynthia Black 9 months ago on Google
( 1 out of 5 )

Been trying all morning to get through to Edinburgh office on a Health & Safety access problem at Brunswick Road. Same number for fire 🔥 and emergencies. NO REPLY at all. The whole block could have burnt down or have been blown up by now. …

M
MAZ1 9 months ago on Google
( 1 out of 5 )

James gibb are running a racket in Edinburgh with little to no accountability.
Agree wholeheartedly with all the negative reviews. They couldn’t care less though as long as they keep fleecing everyone.

TN
Tibor Nemeth 9 months ago on Google
( 1 out of 5 )

Owning a property managed by James Gibb for several years now and its a SHAME they are allowed to look after ANY property. Charging management fees every quarter while they ignore the emails, not calling back if messages marked as URGENT …

JL
jose luis lamas tacoronte 9 months ago on Google
( 1 out of 5 )

I have been trying to get a remote control to acces to the parking since February/April (now is 13th of june), i sent many emails which never were answered, then i called to Edinburgh office, they said that i would get a new remote control …

R
Robin 9 months ago on Google
( 1 out of 5 )

What James Gibb just doesn’t get, is that this is a ‘service’ I/we are paying for, it’s not free!
Where do I apply for a refund for a ‘service’ that I am not getting? …

JK
John Kennedy 9 months ago on Google
( 1 out of 5 )

I moved into my property about a year ago. First dealings with company were initially positive – until further investigation showed job I asked for was only half done. Now in dispute about an item been billed for but they are saying it’s …

RA
Robert Asher Kirkhope 9 months ago on Google
( 1 out of 5 )

Without question the worst property management company I have worked with. It took 3 emails and phone calls to speak to a property manager. The costs for our development continually fluctuate for the same service and the bills are rarely assigned to the correct property. Not recommended

AL
Abid Latif 9 months ago on Google
( 1 out of 5 )

I have been a residential client for over 5 years and never missed a direct debit. Recently sold our flat and paid up to the end of month and luckily my quarter invoice generated on 27th May 21 and we moved 3 days before. Last invoice …

WP
William Peden 9 months ago on Google
( 1 out of 5 )

Staggering levels of incompetence and equally atrocious levels of customer service.
I am awaiting my 4th ‘Development Manager’ being employed so that they too can …

BN
Brian Neill 9 months ago on Google
( 3 out of 5 )

James Gibb have been factors for the development in which I live for several years. Because I am on the residents committee I probably have more contact with their staff than most residents. …

KW
Kim Williams 9 months ago on Google
( 4 out of 5 )

We have used James Gibb for around 15 years, having replaced a, for want of a better word, useless previous factor foist on us by the developer of our blocks of flats in Edinburgh. I have found them, on the whole, to provide a good and …

GK
Gary Kirk 9 months ago on Google
( 1 out of 5 )

Worst ever. Should be shut down. Have not dealt with a roof leak for more than two years.

PL
Pier Luigi 9 months ago on Google
( 1 out of 5 )

Disastrous company. 3 Months, multiple emails and yet haven’t received a reply to pigeon and mice infestation at my property (3 Loaning Mills). The Edinburgh mailbox get no replies and the repairs request submitted online are not followed up either. Avoid.

GM
Graham Morris 9 months ago on Google
( 1 out of 5 )

If it was possible to give a minus I would

This is the most expensive and worst factor you will come across. Complaints …

PK
Peter Kuba 9 months ago on Google
( 1 out of 5 )

I do not know how the company like that can still exist nowadays. My wife regularly sends invoices to them. Sometimes they pay, sometimes they do not pay (regularly) . We contact them, but they choose to ignore you. Looks like they have …

SG
Stuart Granton 9 months ago on Google
( 1 out of 5 )

Very poor service today. I had reported a lift fault on 29/12. When I called today, the job had only just been raised as another client had phoned No one could tell me why no job was raised on 29th or when the engineer will arrive to …

CM
Cameron McHattie 9 months ago on Google
( 1 out of 5 )

Not a great company to deal with at all. Not very helpful, can be rude, never reply to emails are phone calls and it appears the only person who can authorise a rightful refund is the managing director. …

C
Cliff7474 9 months ago on Google
( 1 out of 5 )

They have been my factor for 2 years now. Find the staff rude and very arrogant, communication with them can be very frustrating at best. they also don’t seem to have any well-being for there clients. security and safety seems to be second …

YC
Yvonne Craig 9 months ago on Google
( 1 out of 5 )

Development manager doesn’t return calls and when you call your placed in a queue you hang on for 55 minutes then you get cut off. Customer service is non existent in Edinburgh office

K
kenthail 9 months ago on Google
( 1 out of 5 )

The worst Factoring firm ever … would never recommend them!!!
We purchased a new Flat in a brand new development in Dundee. The new Elevator (which is very much under Warranty) broke down 4 weeks ago and till now, there’s …

GM
Graham Manson 9 months ago on Google
( 5 out of 5 )

I have been a resident of a flat managed by James Gibbs for 6 years. I believe they has been some restructuring of the business for a number of years and their service has been fair. However since the Sandra took over as manager for our …

CR
Chris Ryan 9 months ago on Google
( 1 out of 5 )

Asked James Gibb to do a roof inspection as we suspected there was an issue. Took them two months get an inspector up. The report showed that we needed a roofer to fix it. It has now been 4 months since the report and James Gibb still …

S
Slawek 9 months ago on Google
( 1 out of 5 )

James Gibb Residential Factors is a company that draws money from people for services It does not provide and has never performed. They are making me pay for the debts of other people and some lawyers I have never heard of. An example of …

SR
Scott Richards 9 months ago on Google
( 2 out of 5 )

Edit 19/05/21: Service to a number of owners over the last year has been extremely poor and despite a number of attempts to engage the development manager and more senior staff, these issues remain unresolved. We believe our development …

RB
Rarity Breaks 9 months ago on Google
( 5 out of 5 )

I manage 2 holiday rental properties in Edinburgh, both of which happen to be managed by James Gibb. My contacts for both properties are friendly, reliable and, most importantly, they’re very efficient. …

GT
Gill Tucker 9 months ago on Google
( 1 out of 5 )

Terrible factors. Avoid like the plague. I moved away from the estate in mid August – they have failed to take notice of my new contacts, have failed to send me my final account and reimburse my float. They do not respond to correspondence. …

CB
Chris Bishop 9 months ago on Google
( 5 out of 5 )

Until recently , as factors James Gibb’s service has not been the best. However, since taking over as property manger for my flat John has represented the company well and restored my faith in them. His communication has been excellent and he gets things done quickly. Very pleased to have John as my property manager. Very professional!!

RA
rosemary abbott 9 months ago on Google
( 4 out of 5 )

I have little experience of factors and cannot really comment on whether James Gibb is better than others but I would like to say that our contact Neil Main actually knows our building, is a regular visitor to it and is always courteous and …

GM
Gary Mcintosh 9 months ago on Google
( 1 out of 5 )

James Gibb is a very disorganised and unprofessional Residential Factoring company. They are currently the residential factors for the area of houses where I live. I have had a complaint with them for over a year and rather than trying to …

DG
Dominic Guy 9 months ago on Google
( 4 out of 5 )

As a resident (and current chair of our residents’ committee) I have found James Gibb and David McCallister easy to deal with. David responds promptly to email requests and phone calls and is always willing to attend or host residents …

S
SLA 9 months ago on Google
( 1 out of 5 )

Stay away as far as possible from them.
Terrible company to deal with, they only after your money.
These peoples will issue hundreds of invoices, but you can’t get any informatoin …

NR
Neil Robertson 9 months ago on Google
( 1 out of 5 )

Without doubt the most incompetent company that I have ever had to deal with. Over a period of 4 years I reported several issues which were never dealt with. The most serious issue being a faulty window smoke vent which was never attended …

GC
Graeme Chalmers 9 months ago on Google
( 1 out of 5 )

Where do i start when absolutely everything about this company is terrible.
I have no idea how they are still operating as a business.
I am fortunate enough that our residents association have terminated the …

FL
Fixable Ltd 9 months ago on Google
( 5 out of 5 )

Started working with James Gibb just over a year ago. They have been amazing , all the staff there are great and really helpful and keen to help. Our new contact Chris is really great, always gets back to us when any questions raised, …

JT
Jeff Thompson 9 months ago on Google
( 4 out of 5 )

My experience through Charlie Leask has been very positive. Since he’s joined I’ve found the responsiveness and service much better. He’s been very proactive in helping my resolve recent issue to replace my key for the common area. His …

AT
Alastair Thomson 9 months ago on Google
( 1 out of 5 )

Unbelievably poor service
Our residents committee have been unable to get James Gibb to perform simple maintenance tasks. …

JM
Julie Murdoch 9 months ago on Google
( 5 out of 5 )

Delighted with Lauren C as our property manager. Very approachable and responsive in terms of queries regarding repairs and scope to carry out new work to counter wear and tear within the development. Always present at resident …

AB
Ana Borges Flores 9 months ago on Google
( 1 out of 5 )

James Gibb is an incompetent and untruthful “company”. They keep for themselves costumers credits and do not return them. I was paying by monthly direct debits, sold my house, after paying my last bill they kept my final credit of £175.00 …

MT
Margaret Thomson 9 months ago on Google
( 4 out of 5 )

Charlie Leask is the person I contact if I have any problem within my development and I have always found him approachable and keen to ensure our development of flats and houses is as well presented and maintained as possible. A few …

R
RQ 9 months ago on Google
( 1 out of 5 )

Charge on service not provided, delayed, irresponsible and biased response to enquires, company with horrible credit and potential fraud: …

LG
Lester Gibbons 9 months ago on Google
( 4 out of 5 )

I have found David McCallister and his team at James Gibb very helpful and responsive to any of my requests, and although I have not always had the response that I’d hoped for, when this is the case the explanation has been reasonable. The …

A
Anne 9 months ago on Google
( 5 out of 5 )

James Gibb are the Factors for the block of flats my elderly Mother has lived in for the past seven years. Her contact, David McCallister, has always been extremely professional, responsive and caring in dealing with any issues she’s had …

RR
Rarity Rentals 9 months ago on Google
( 5 out of 5 )

I have two properties in Edinburgh and, coincidentally, both are managed by James Gibb. …

MK
Michelle Knight 9 months ago on Google
( 1 out of 5 )

Can only speak about my experience with the Edinburgh office which is absolutely terrible. I had to chase a complaint seven times and when I eventually got hold of a member of staff were rude, dismissive, defensive, and unapologetic.

B(
BTJustice (Rewound and found) 9 months ago on Google
( 1 out of 5 )

Our building has just left James Gibb/ Grant and wilson (Glasgow) due to the complete lack of response to any correspondence, hideous over charging for small jobs that were not requested or necessary and their random approach to billing. …

SS
Sandy Skinner 9 months ago on Google
( 5 out of 5 )

Our group of 7 flats has used James Gibb now for 6 years. In all this time they have provided first class and prompt service, David McCallister, our property manager, has been attentive and has seen that all our requests are speedily dealt …

FP
FARRA PEDLEY 9 months ago on Google
( 5 out of 5 )

I have been dealing with a number of factors and have found that Robert Lynn – the property manager for the site from Robert Gibbs – has been excellent. Where other factors have been too busy or difficult to deal with he has responded …

CG
Claire Gordon 9 months ago on Google
( 4 out of 5 )

After hearing some horror stories about James Gibb I am delighted to say that my opinion of this company has now changed thanks to my dealings with Chris Midgley. Chris has always been quick to reply to any emails and follow up on any …

MF
michael flynn 9 months ago on Google
( 1 out of 5 )

Despite having contacted the edinburgh office on a number of occasions regarding returning a credit balance to my sister-in-law account and supplying bank details and promises of this been done still nothing happens

HT
Hector The Cow 9 months ago on Google
( 5 out of 5 )

We live in College House, Inchview Terrace, Edinburgh and would like to say how much we appreciate the work that Mike our property manager does for all the residents. He responds quickly to requests and concerns and gets work done promptly. …

PP
philip profnest 9 months ago on Google
( 5 out of 5 )

Have had excellent service from our Property Manager Robert Lynn who has dealt speedily and competent manner with any issues we have raised regarding Cherrybank Court, Perth. Always ready to offer advice and help, Robert is a true ambassador for the company. Our thanks to him for making life just that bit easier.

HA
Haroon Ali 9 months ago on Google
( 5 out of 5 )

At James Gibb Factors, Furqan Rafiq is an excellent manager that looks after my development. He is proactive and ensures all my queries, concerns and property issues are dealt with in a professional manner. He is the first person I seek out …

LA
lorraine azrine 9 months ago on Google
( 1 out of 5 )

I have been trying for year to get a refund. The customer service is non existent and still nothing after constant phone calls but I am not giving up.I always paid my factor fees in advance.They don’t deserve 1 star I am a pensioner and money is tight. I hope David there ceo looks at this he knows the situation

AH
Anwen hurley 9 months ago on Google
( 1 out of 5 )

This company has zero value for other peoples money In general let alone a pandemic, clearly full of people who stole from the bank when playing monopoly! Second month in a row factor fees are at least £150 over the regular amount. …

DW
Daniel Warburton 9 months ago on Google
( 1 out of 5 )

AVOID AT ALL COSTS!!!!!
I must say they are one of the worst companies I have ever had the displeasure of dealing with. …

G
Gill 9 months ago on Google
( 1 out of 5 )

I completely agree with all of the one star reviews for James Gibb. They are THE most incompetent, rude, deceitful company I have ever had the misfortune to deal with. …

E�
Eaglefirestorm “Eagllefirestorm” 9 months ago on Google
( 1 out of 5 )

I agree with Gary Macintosh they are hope less if you dispute charges they ignore it and mount on late payment charges. Threaten court action and ignore any requests you make. They consistently advise someone will get back to you but no one …

ME
marydoll edinburgh 9 months ago on Google
( 1 out of 5 )

The residents in the building i live in have signed up with James Gibb factoring program for all the reasons they give on their website, and their promises…
After having dealt with them for well over 1 year, we realise none of the …

RW
Roderick Wylie 9 months ago on Google
( 4 out of 5 )

James Gibb have been the Factors on our estate for over three years and have significantly improved many aspects of looking after it. Their insurance premium costs are low and they respond quickly to emergencies. They are also arranging …

NC
Neil Cosnette 9 months ago on Google
( 1 out of 5 )

Rude, inefficient, unhelpful and unresponsive. In my experience James Gibb do their upmost to do the exact opposite of what any other business would consider positive customer service. They seem to be wholly unaware that the tenants and …

LL
Lesley Luo 9 months ago on Google
( 1 out of 5 )

Here is our experience with James Gibb Factors in the past seven months.

In March when we purchased a property that’s managed by James Gibb, we paid £200 …

MS
MOIRA SMITH 9 months ago on Google
( 1 out of 5 )

If I could I would rate James Gibb as a zero star. Customer service is non existing, they take money monthly without providing any service, I would not advise any one to go with this company. Very poor

LC
Lucy Clarke 9 months ago on Google
( 5 out of 5 )

I’ve had many dealings with Chris Midgley; each time he has responded very promptly, been polite and friendly, and managed my queries in a professional manner. He instills confidence as I’ve never had to ask something twice, the job always gets done. I have no qualms about contacting him for help or advice.

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