Legal and General reviews

A BIG thank you to Jack from Chambers Legal & General. Jack was absolutely amazing. He talked us through the steps of making a mirror will and didn’t rush us. Everything was meticulously executed. We can’t fault the service. A very friendly and responsive firm with excellent value for money. We highly recommend!

Great service from Jack. Efficient, thorough and good value. Jack was helpful, and provided information as needed. Would recommend.

Great people skills, Jack was excellent on every step of the process. He was able to satisfy all my needs and was able to answer all my questions. I cannot fault the service and would recommend Jack Chambers highly.

Excellent services provided to me for a lasting power of attorney situation that came about for me and my parents. They were extremely helpful and explained the process throughout. They were eager to get the best outcome for us and our situation was handled well.

I was a little nervous about finding a trustworthy will writer on behalf of an older family member , but Jack was really helpful from the start and helped me understand the whole process before going ahead. Everything was explained well and …

I really appreciated the service and professionalism that was shown me over what is a delicate service. I would highly recommend them and have done to all my friends and family. Truly deserve five stars for a five star service.

The service was excellent and very professional,and we would recommend Chambers Legal & General.

Very easy to work with, explained the process and arranged mirror wills for me and my partner. Highly recommend

It was a professional service, listened to what I wanted to do, advised me and was all sorted out quickly.

Excellent personal service for a very sensitive subject .

Never buy Home Insurance from Legal and General! When it comes to claim they are so terrible, they just ignore you and abandon your claim. Most importantly if you have family legal protection from them as part of your home insurance policy …

I need to make a very important change to my life insurance policy and have tried to call on numerous occasions, I have been on hold for over 30 minutes each time, when I finally did get through I was told I had to email in to them and I …

thieves.
was auto enrolled, they took like 3 months of payments before giving me my enrollment details and pocketed the 3 months of payments and claimed it doesnt exist …

I called on Monday morning make a new claim and was told i would get a call back by 6 or Tuesday at the latest. This has not happened. I’m not unreasonable and understand the current climate however my claim is for escape of water so …

Trying to reach someone to speak to about detailed relic policies is like trying to reach Farther Christmas. You may have thought that setting up a “dedicated email” is a problem solver but when your members of staff who receive the …

I had a leak from my roof and the first agent simply looked at the weather forecast and said last couple of days the weather was not above 47mph so my claim was declined. …

Been on the phone over 20 minutes just to change which account they take my payment from each month. Still waiting……………………. …

Real poor communication, think they need to tell employees who are sitting on Netflix to start working and answering their phones. Set up a new policy and they are still taking payments from previous policies which are supposed to be …

appalling customer service, its taken an hour and a half and we still haven’t manage to get my grans home insurance policy renewed. We are physically trying to GIVE them money and apparently no one can take the payment. We go through this every year, trying to convince her to move to another insurer

My wife and I had an endowment policy with them from 1988. The mortgage was seventeen and half thousand. We were promised after twenty five years the mortgage would be paid off and we would receive up to fifteen thousand on top .twenty five …

Customer service is shocking! calls that meant to be recorded but they don’t seem to care RUDE on hold for over 20min for someone who sounds like there still in bed wouldn’t recommend them to anyone

Absolutely agree.. cin men with no finesse

I declared i had a very mild illness. I had a letter inferring i had not , …

Never answer the phones. I’ve changed policy to a newer one with them and they have taken £180 out of my account this morning for both the old and new policies. And no one is answering the phone to help me!

I have to agree with the other reviews, they arent very good at all . Its shocking not professional at all , I was passed to this company through my insurance provider . They say a call back in one working day and 3 weeks later NOTHING

I have tried numerous times to email and wrote but no response from them as I had 3 payments go out in 1 month and 1 separate payment in the same month with no explanation .I am concerned after looking at other reviews since .I am seriously wondering whether to cancel my direct debit in the near future .

Rang to sort out my workplace pension,first time spoke to a Sam promised to email details over 4 days later still nothing, rang again and the lad I spoke to Shaming sent them over and waited on the phone to make sure I got them so 5*for him.

Customer services poor, waiting 40 minutes to make a simple change to a policy.

Will be going elsewhere in the future for home and content insurance.

Feeling let down.When looking for insurance yes you were fast in sorting a insurance but the promise of a 100 pound voucher hasnt turned up.very poor for a first time customer

Trying to log into my account no success. Messaged but got answers to a wuestion i did not ask. Tried phoning waited half hour not got through to an adviser. I dont believe Covid is the cause as customer services can work from home

Not sure what to make of them these days but even the most simple of enquiries is an ordeal with this lot. I can’t imagine the difficulty you would encounter if making a claim

Really bad with pensions trying to take out my pension out rude staff unhelpful keep demanding more and more imformation not
Helping at all the women staff are so rude you would think it was coming out of their pockets Its my money legal & general avoid avoid avoid

Over 40 mins on the phone just go get cut off when connected

Poor customer service and rude

totally rubbish. never use this company

on hold for 1 hour 20 mins and waiting!!!!