Moneyway reviews

I would give no stars if I could. Borrowed 5 years of car finance. Paid 4 years worth of payments on time, then this year I fell ill and got signed of work and looking after my mum with Cancer. I only have less the 1 year to pay off as …

Please do not buy from these people, I missed one payment in November 2018, called them and set up a payment plan and in march 2019, I had received letter saying I had not made any payments since November, I have proof that payments were …

PLEASE AVOID THIS COMPANY AT ALL COSTS ( I WISH I DID)

Having just passed my driving test I was excited to get a car so I contacted …

Cannot recommend this company. Made me become in arrears because they stopped my direct debit.
Every offer I make, they reject, even through a company my solicitor put me …

Reviews are direct reflection. serious management issues, staff is not trained. their online bank details are not being verified and thats the only way you can make payment so no any other method to accept to settle your finance. If bank …

During the agreement I felt there customer service could have done with improving- it was awful and tedious however after clearing the hire purchase I must say Braddie, the customer service executive went above and beyond to resolve my …

Terrible! Received a letter from them about a statement from a car that I HAVE NEVER OWNED! Where have they got my details from and how did this pass data protection to allow someone else to put a car loan in my name! Shocking

Shocking man. Just utterly bad!
I missed a payment due to fraud on my account …..i rang up to amend the direct debit and bring my account up to date to be told ” we dont amend DD we need an …

Wish I Could Give NO STARS !!! …. Any One With Any Sense Should Read These Reviews Before Dealing With This Company !!! They’re Staff Are Untrained .. RUDE … They Lie To You !!! … Was Told That My Credit Score Would Not Be Affected If My …

Wish I could leave 0 stars. Spoke to i think zara / Sara today, they need to remember they’re just a number in work on minimum wage. My request was fairly straight forward but her attitude was unjustifiable. Can’t wait to part ways with …

If I could minus it I would. DO NOT USE THIS COMPANY. The most unhelpful, rude people I have ever had to deal with.
In response to your reply, what for? So you can tell us AGAIN that you are …

Avoid this Company.. they sign agreement send money direct to car dealer , they are not informing me or car dealer either. Car dealer sold the car . I found other car and done whole process again decline my application. What are reasons unable to supply. Worst Company.. I would give minus star not possible..

Shame I cannot leave no stars. Customer service is absolutely shocking! Quick enough to ring or send letters to get money off you for monthly payments but as soon as you want to pay them a lump sum to finalise your finance they cannot help …

Would completely avoid this company they are happy to take your money but if you have problems with your car they give you the run around for over 6 months then decide to tell you your problems are wear and tear even though they have been …

To begin with I was shocked that they actually allowed me the credit!. My past credit reports are not the best but speak as I find I wouldn’t hesitate returning for more credit in the future I also would recommend to anyone. I have missed a …

5 stars for Emily! I just called and she explained everything very well and helped with all my queries and her energy certainly put a smile on my face.

Well what can I say thought I wouldn’t get credit for a car these guys took me on willing to help. Have missed quite a few payments in the past and just recently due to outside circumstances but these guys were understanding and helped me …

I’d give no stars if I could, paid around half the total cost then had quadruple heart bypass and was off work for nine month’s, kept in touch with them and started paying as soon as I was earning..and not missed a payment now they want the car back when I’ve only got 10 monthly payments to finnish, phone staff are disgusting

Worst company I ever had to deal with, steer clear! If you ever get in business with these crooks they’ll take the skin of your back and still complain about it. They charge 50% plus interest, If u are late even 1 day they send a record to …

Never accepted the loan due to high interest, then a week later they said the application was declined, yes by me if you think I’d pay £12k for a 15 plate car you must be nuts

These lot are the worst they sell your debt off knowing they can’t take you to court because it is you who should be taking them to court they wash their hands selling off debts at 10% of the price to third party companies I will be taking you to court you will see me soon .

I never expected to get car finance in the first place but they came through with an excellent deal for my chosen car. Quite literally spoke on Monday, picked a car on Tuesday and collected it on Friday. Excellent service and I’ve never had …

I didn’t think I wud of hot credit for a new car was approved the same day and car was sorted out the next couple of days. .I missed a few payments but the company have been fantastic I would recommend them to anyone. The staff I have spoken to have been really friendly Nd so helpful thanks

I have received excellent service from the begining, the staff are very helpful and polite, i like the reminder i get every month also, it’s a good idea.

Excellent service and I do appreciate the monthly reminders. Moneyway also sorted out a problem that I had when the vehicle was delivered, ie it was faulty and had to be returned to the original garage: after three weeks I was getting …

Absolutely terrible company, get constantly questioned about every part of your life. What your dog did last week and how much food you give him per meal. Then when you want a settlement figure they get even worse. ‘Why would you want to …

Avoid # Avoid # Avoid
Day light Robbers interest rate are like a extortion .
Poor complaint handling , Trust me once you are trapped , they will sell not ur …

Fantastic company really helpful staff. Had to change my payment date and it was done straight away. They send reminders for payments 10 days before it’s due which is helpful. I would recommend them to anyone.

Don’t go with them, I have a settled loan with them, but noticed some issues so raised a complaint , nothing, well it is 4 days and I can take to fca …

Scam . I never applied for loan , they sent me email says about my loan application.. they are fraudulent..

Avoid them. Useless on the phone, unable to explain things properly.
You pay the intrest of the car first so they can use the treat of repossession right to the last pound. …

These people are money loan shark that work legally. They will ruin your life. Stay away.

Nice friendly always akind reminder when my payment is due no problem whatsoever

Absolutely shocking finance company. Motor finance with them – have 8 months left. Wanted to pay off in full, would not accept credit card payment. They then informed me they had actually cancelled the contract 12 months ago and was just …

Very disappointed they wouldn’t help us out when I accidentally paid our monthly bill twice. One by standing order and the second by my debit card.Won’t refund the payment back to my card as it’s not my husbands. They supposed to be understanding if it’s going to cause hardship.

Been with them for two years now paying my finance off over 5 years. Not had a single problem with all payments made on time everyone happy. Even had a courtesy call during Covid to ask if the payments were still affordable. Very helpful

An absolute nightmare of a company! I returned a vehicle to the dealer under the Consumer rights act 2015 in November 2020. I followed the advice of Carmoney who where the broker and rejected the purchase after having the vehicle for less …

Always happy to help and also very polite on the phones would definitely recommend to family and friends

Having had difficulties with no income due to covid and being on benefits for over a year. I recently contacted moneygrabbers to discuss the payment holiday on my car. I was told that they were only offering customers 6 months deferral in …

DO NOT USE THIS COMPANY.
Got the finance, got the car, 6 weeks later the car gets towed into the garage. Now requires £4600 worth it work, new engine etc. Lucky we got AA warranty when …

Useless company, issue with my car which moneyway refused to get a second opinion on. Ended up having to go through ombudsman to resolve. Save yourself the hassle, dirty dirty company. …

Disgrace of a company wont help even though ive hit financial difficulties over the last few months and have tried to set up a payment plan of which i can afford to be told NO they cant accept it even for a few months until i get sorted

Where shall I start.. Avoid You will have nothing but problems…
I owe money way money for a voluntary termination, Fair enough.. Now in February they tried to put me on a payment plan but due to affordability they couldn’t, …

This company is a joke.
My son took finance out with them, changed jobs and asked for the payment to put hold until following month and pay double. They agreed then the DD failed. …

Pathetic company to deal with, these people are a complete waste of time. Their customer service team is awful, I spoke the lady Sharon in dealer department and looks to me sleepy while speaking with me over the phone,, very bad attitude …

My experience with this company has been extremely poor. I have undertaken a voluntary termination on my vehicle after three years. There was no outstanding balance or any damages to pay for. Yet they would not end the finance agreement …

Dont know where all these negative reviews have come from but I’ve had great experience when i fell into 1 arrear. No threats, no threatening behaviour, nothing negative at all. Were also very flexible. I can see people complaining about …

My experience with this company has been very disappointing. I had a vehicle on finance with them for a few months. Fell into two months arrears due to loss of employment. I contacted them on Thursday 6th of December to arrange a repayment …

As I have made my last payment of a five year contract I have to say and I mean whole heartedly.
From start. …

Very Very poor try speaking to a manager they are in meetings all day everyday customer service is shocking wouldn’t recommend to anyone worse company I have ever dealt with

I wish I can give these people 0 stars if I had the chance for they way I have been treated I lost my job during covid in the first lockdown, I called and spoke to an advisor who reassured me that he will give me a 3 month holiday during …

Avoid at all costs!!! I have been refused the right to repair or replace under the Consumer Rights Act, I even filed a formal complaint. I haven’t had the car for even 3 months yet and almost 2 months of it I haven’t been able to enjoy it. …

Not able to give a zero. Vt car and they sent me a postage size pic of a scratch they say was on the car. That car had no damage at all when I gave it up àand now they are hounding me for £65 for this scratch. AVOID at all costs unless ur …

They have never had to wait on my money but still feel the need to text me every month to let me know my payment is due. This is very annoying also my car has been given me bother for the past year I’ve spent over £1000 keeping it on the road but they won’t refinance me. Would see through it if I was behind on my payments.

This is the worst company ever for car loans. I had a loan, ended it according to the terms / conditions. They took 6 months to collect the car costing me money in insurance, storage etc. They apologized for the delay, upholding my …

I took a car finance from money way. Never missed a payment. Paid the car in full. I thought then that 5 months after my account would be cleared and settled. When I checked my credit record it showed that my account with money way was …

I’ve been with them for just over 2 years with a further 3 years to go. I never got a phone call to see if I could still afford the payments during COVID-19, yet I had paid every month on time. …

We purchased a car through Moneyway. The car arrived in a poor state of repair and we rejected it only to be told we had to let the garage try to rectify it. By the time the car came back it was clear there were still problems so we …

Been a customer with Moneyway for 5 years. I called about having financial difficulty after losing my job and asked if it could be paid later as i did not have the funds. I was very surprised that they could not wait an extra week and …

!!BUYERS BEWARE!!
IF YOU VALUE YOUR CREDIT SCORE, DO NOT USE THESE PETTY BITTER COWBOYS. IT’S SO OBVIOUS THAT THE GOOD REVIEWS ARE EITHER FROM NEW COMERS THAT KNOW NO BETTER YET, …

So far so good. Only had my car 7 months when some Pratt wrote it off! Asked for a settlement figure which was good. Insurance company paying the car off. Fingers crossed everything goes well. They was very helpful on the phone.

I had a letter declining finance but no application was made to them.They have no record of me or my details but somehow sent me a letter ? Spoke to a representative & he was clueless as to how the letter was sent, seemed to sum up this …

Pretty Much the worst company I have ever come across. You ring in and they do not log calls. Make payment via their automated system because they have continuously failed to set up direct debit and then send debt collectors to your door. …

The worst company I have ever come across !!!!
I had a car on HP finance with money way, my agreement was over 60 months but I voluntary surrendered my car 56 months in due to a blown head gasket. I chose to …

If I could give less than a one a certainty would.
I have never been so patronised by someone that didn’t know what was going on.
People’s well-being not even considered by these jokers. Despite the fact they …

Im into my fourth year of Car Finance with this company. Yes I do pay high interest however that is my own fault due to a poor credit history!
Any problems ive had with them have been resolved quickly, and the one month I …

Have been a customer for 3 years, never missing a payment. Called today after getting into financial difficulty from a large repair bill on my car have said they are not able to offer a payment holiday.

Easy to obtain finance, everything went through smoothly and quickly.

Great while you are paying them, dreadful when you settle early. They just go …

The worst finance company I have ever been with. Customer service is terrible, multiple mistakes were made after I made part settlements at over 2000 pounds per time. No responsibility taken by this company and I would recommend you AVOID …

AVOID!! AVOID AVOID!!
This Company approved a finance application for me from my local car dealer. The Finance Agreements were issued from them, signed by me & the dealer then sent …

I’ve never encountered any problems with them and when I needed a payment break they were happy to help. I always make contact by email and always get a speedy response.

Avoid this company at all costs.
Crooks and liars. No customer service at all just full of demands. Won’t listen to complaints avoid at all costs

Worst company in the world, had a ton of issues with the car and they refused to help. Got threatened by the dealer and they still don’t care. There customer service is beyond poor where half the time they lie to you. They don’t care if …

Absolutely shocking that company can not answer the phone when you have rang them four times and been on hold for 8 to 10 minutes. When they ring you if you cancelled the direct debit?

AVOID this company if you Can! I was accepted for finance agreement was all written up just had to sign it at the dealership and this company pulled out for no valid reason my credit rating has not changed nor has my income! …

Avoid this company at all costs.

Took a covid payment window due to forced isolation through covid which is …

what a company, if you are having financial problems due to covid then this company do not care at all. All 4 or 5 star comments are from people with no financial problems, that’s because this company only seem to respond if you pay on …

Not sure why people are slagging these guys off- they will only chase you and charge penalties if you don’t make your payments. Gave me a lone when others would not. …

Unfortunately had to reject a vehicle as it broke down a week after me taking ownership. …

If I could give o stars I would dont give these people house room totally and utterly Bad