Hyperoptic average reviews all over the web

3.0
Total Reviews 80

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    38
  • 4.0
    0
  • 3.0
    3
  • 2.0
    2
  • 1.0
    37
Hyperoptic reviews breakdown:
Google
3.0
80

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80 Hyperoptic reviews on Google

EB
Ebubekir BAYAZITOĞLU 7 months ago on Google
( 3 out of 5 )

My broadband keeps cutting off. This is the third time I am having the same issue and I called immediately, they booked me some engineers , waited at home no one showed up. When managed to reach out to customer services after ages I was …

AB
artur bonio 7 months ago on Google
( 1 out of 5 )

Ordered broadband. Installation wasn’t available at a suitable date/time. Once installation was booked, it was cancelled 24 hours prior by Hyperoptic. lots of problems , customer service have no idea what they are doing . router installed …

NS
Nadal Sarkytbayev 7 months ago on Google
( 5 out of 5 )

I had an issue with my account, and I had great customer support experience. Their Customer Relations Specialist Nina was absolutely amazing. She handled the situation very quickly and resolved everything in the best way possible. Great service and happy customer! Thank you 🙂

AC
Adam C 7 months ago on Google
( 5 out of 5 )

Top speeds, both upload and download, with fast and helpful customer service. I’ve been with them over 5 years, and on the very rare occasion there’s an outage, they keep you updated and fix it quickly. You simply won’t get this quality …

SG
Silverleaf Group 7 months ago on Google
( 1 out of 5 )

We have had the installation carried out but 6 weeks later they still cannot connect us due to a ‘missing part’ in the cabinet which is ‘on order’. No timescales provided as to when this will be resolved, just standard emails advising they …

DP
Daniel Pemberton 7 months ago on Google
( 1 out of 5 )

Internet is fine but customer serice is terrible. I was double charged my first month as they set up two direct debits on my account. Was refunded a random amount (which they haven’t explained) but not all of the charge and since then get …

D.
Deborah .Alberts 7 months ago on Google
( 5 out of 5 )

Natalija
Renewal and Retention Associate was 100%attentive to my situation and did her very best to help me to get the correct package for my circumstances. She did this …

JD
Jakub Dolezel 7 months ago on Google
( 1 out of 5 )

I’ve had a fairly terrible experience with Hyperoptic. My network connection was very unstable, and it barely reached half of the advertised speed. Upon reporting the issue, their customer service has tried to shift the blame from their …

K
K 7 months ago on Google
( 5 out of 5 )

I’ve been with Hyperoptic for 5+ years now and must say, these guys are the best in class. I would never think of switching to a different operator. The customer support team is most knowledgeable and proactively give you the best advice. And a special shout-out to Ivana who helped me set up my new router this morning😊. …

CC
Cieran Coupe 7 months ago on Google
( 5 out of 5 )

Tamara M was super efficient and resolved my few problems very quickly.

Also – fantastic internet service. Really reliable and incredible speeds. The router they provide is also really good.

RB
Robin Bennett 7 months ago on Google
( 5 out of 5 )

I’ve been with Hyperoptic for several years and not had a single negative experience, from the initial installation to the quality and speed of the service to the ease of moving house. Milica who I spoke to today for service activation was …

AP
Anna Perry 7 months ago on Google
( 5 out of 5 )

Really great and efficient service, placed my order before moving into the property and they had my router sent out for the day of arrival. They called me back at the agreed time, and I was set up within 15 minutes. Customer service and speed is unlike any other Internet provider I’ve ever dealt with – and I work in ecommerce!

JW
J W 7 months ago on Google
( 3 out of 5 )

It’s a mixed bag. The service itself is good, with the download speed usually being within range and the activation was pretty quick. …

AG
Andrii Gladun 7 months ago on Google
( 5 out of 5 )

Had stable and fast internet with them for 2 years, no issues at all. Cheaper than Openreach providers, no “f-you” fees. Very easy to get through to someone in customer service. Easy to transfer, engineer visits can be booked when you need them or re-scheduled any time.

ZH
Zarina Hashmi 7 months ago on Google
( 5 out of 5 )

Great experience so far – it has been two years. Easy to deal with and good support. Natalija dealt with y renewal – was easy – with just a couple of emails I was setup.

DS
Daniele S. 7 months ago on Google
( 5 out of 5 )

Technician didn’t show up as planned but customer support tried to solve the problem rescheduling the installation as soon as possible and informing about the automatic compensation. After a week internet was promptly set-up and now working as expected. Price/speed amazing!

DH
Dominic Holm-kander 7 months ago on Google
( 1 out of 5 )

This company strung us along for a month, even going as far as having us sign a wayleave agreement for installation, even telling us that we would have an installation within a 2 week period when we repeatedly chased them. After our sales …

KK
Kateryna Kladkova 7 months ago on Google
( 1 out of 5 )

it’s been a disaster to communicate with their sales team so far. For 2 weeks now I am trying to get a contract with them and they literally do not follow up “Sandra is working on your ticket and she will call you back” – I hear this every …

CD
Claudio Da Silva Horta 7 months ago on Google
( 5 out of 5 )

I spoke to Ivana today in contract renewals. She was extremely helpful, and was able to get me a really good rate on my broadband. This is my third year with Hyperoptic. Polite and comprehensive service, as always.

ST
Samer Taher 7 months ago on Google
( 5 out of 5 )

I have been with Hyperoptic since December 2020, and the technical service (internet) is faster than anywhere I have been in the UK. I live in a 3-story house in Glasgow, and I get Wi-Fi speeds between 300 and 400 in almost every corner of …

JB
Joshika Begum 7 months ago on Google
( 2 out of 5 )

Great set-up and activation. JUST NOTE: they do not make the request to your existing provider to terminate. …

IM
Ismael Marin 7 months ago on Google
( 1 out of 5 )

Worst experience ever,

As many others, we work from home so having the internet setup was a priority …

CT
Chris Tan 7 months ago on Google
( 5 out of 5 )

The speeds are as great as they say it will be. On top of that, getting support with switching your package is always very easy. One of the few companies where you can just email in and figure out what your best deal is before deciding what …

EW
Emily Winter 7 months ago on Google
( 1 out of 5 )

I would give this a 0 star review if I could. It has been 10 weeks since we started the process of getting wifi and we have finally just cancelled our account as they still have 0 update as to when our wifi will be installed. Do not recommend.

SR
Stefan Rankov 7 months ago on Google
( 5 out of 5 )

Great customer service! I have been a client since 2016 and 99% of the time I have had absolutely 0 issues – the first time I had a problem was about a month ago, which was resolved fairly quickly. The issue came back 2 days ago and Alex N …

MG
Márcia Gomes 7 months ago on Google
( 5 out of 5 )

Excellent internet service and the team that provides support is amazing. They will help you and guide you with any issues even if a third party is involved. The renewal is easy and they have great deals- thank you Izota Milosavljevic for all your help and the information provided.

SM
Steven McNeill 7 months ago on Google
( 1 out of 5 )

Just wanted to share my recent frustrating experience with my ISP, Hyperoptic.

I’ve been with Hyperoptic for about 4 and a half years and until now, they’ve …

JK
Jimmy Kee 7 months ago on Google
( 5 out of 5 )

My router was faulty (wifi kept turning off by itself), raised a complaint and within 3 days, a brand new router arrived. Thank you for the prompt response, Aleksandra T! Hyperoptic never let me down and is always there if I encounter any issues.

RP
Roberto Pusceddu 7 months ago on Google
( 5 out of 5 )

I have been trying to activate my broadband account for more than 3 weeks but it was not possible due to a problem that the company was unable to resolve in a short time. Today I was finally lucky enough to have been taken care of by the …

SH
Stephen Hughes 7 months ago on Google
( 5 out of 5 )

I have been very impressed with the attention to detail and overall product provided by Hyperoptic. The two gentlemen I have dealt with are professional, very knowledgeable, and sincerely care. Top praise to Tim Thomas and Hitesh Patel for being a brilliant representative for a great company.

AT
Alan Tang 7 months ago on Google
( 5 out of 5 )

It is always the best to have a review of your current boardband package with the service provider by the end of the contract period. I have received the best offer today, saving me £204 a year with an additional WIFI extender! Excellent customer service by Todor Laka. Very happy weekend 🙂

GC
Gabriel Cross 7 months ago on Google
( 1 out of 5 )

I live in central London. I have been requesting Hyperopic for 3 years now. Every time I contact them they say service will be available within the next 6 months. As I am the freeholder of the building there is no issue regarding permission …

VP
V P 7 months ago on Google
( 1 out of 5 )

Was promised quick activation and yet they couldn’t do it. Never kept me upto date on anything. Promised me an engineer but did not give me time or date. Please see past their customer theatrical. They may look like a good company at first but wait till you have an issue.

RN
Robiha Nazir 7 months ago on Google
( 1 out of 5 )

Terrible customer service. They are not at all helpful, nor do they consider their customers needs. We’ve got maintenance going on today, Tuesday 13th June 2023. This has interrupted my meetings and working hours, super frustrating even though they say they sent out emails to warn us. I did not receive these.

AM
Ants Marshall 7 months ago on Google
( 5 out of 5 )

Super easy to set up an account and fast and great customer service.
Vukasin Jokic was very helpful and answered all of my questions and put me at ease regarding moving into a new home and setting up an internet connection. Definitely recommend.

I
ipapyy 7 months ago on Google
( 1 out of 5 )

So far this company is rubbish. New house all equipment installed already as most are these days. Trying to get connected is another thing all together. Every time I ring I’m told they will call back don’t think they’ve even rang me once. …

NK
Nikos Karampekos 7 months ago on Google
( 1 out of 5 )

Worst experience ever
I have been with Hyperoptic for 4 years .I have recently moved to a brand new home with hyperoptic installed by default. I decided to continue with them as I …

DW
Dave Williams 7 months ago on Google
( 5 out of 5 )

Hyperoptic Review

I have already reviewed the install and set-up, Hassle free. …

FY
Fu Yinan 7 months ago on Google
( 1 out of 5 )

Dumbest system set up by an incompetent team. Booked a building survey two weeks ago for today but get my account deleted by them automatically a week ago (24h notice, how dumb is that?). Emailed them about the account but never reply. This …

M
M 7 months ago on Google
( 1 out of 5 )

I’m lodging a formal complaint regarding the lack of quality of the Hyperoptic internet provider company. …

SH
Stephen Hough 7 months ago on Google
( 5 out of 5 )

I was unable to connect my router to my television so I called Hyperoptic. Anja was so helpful and took the time to work through several alternatives to get the connection working again. Twice we lost connection on the telephone as we …

LF
Louise Fidler 7 months ago on Google
( 1 out of 5 )

Setup my account in late January 2022 and we are in the first week of March and still no internet (bearing in mind the previous owners had the same ISP!). Engineer finally arrived last week and had no clue what he was doing – even called …

OT
olivier traverso 7 months ago on Google
( 1 out of 5 )

I called today to try to open a new account with this company, the customer service person I spoke to was so unhelpful. I told them my address and because my building was a factory before a lot of flat are not showing, I try to explain to …

SG
Stephen Galloway 7 months ago on Google
( 1 out of 5 )

Was ripped off completely by this company charging me for 3 extra months after the end of my contract and I had moved out of the property. Spoke with someone on the team who really didn’t care about the situation also the fact they could …

MD
Maksim Dementev 7 months ago on Google
( 5 out of 5 )

Hyperoptic is the best in the UK
Hyperoptic is the greatest broadband provider in the UK. The company is amazing in everything, from installation and support to the termination of the contract. …

GG
Gala Garcia Fernandez 7 months ago on Google
( 5 out of 5 )

I’ve been a Hyperoptic customer for the last 3 years. I never have any issue and the service provided has always been very good. I am moving to a new flat now and they have been very helpful and quick in doing a new contract for me. Big thanks to Vukasin Jokic for all his help.

PC
P C 7 months ago on Google
( 5 out of 5 )

Great product, I had Hyperoptic for over 4 years and I have never had any issues. Also the customer service is great. Sonja Arsovic has been really helpful to renew my contract as she listened to my query and provided a number of effective solutions.
Thank you

ML
Myra Liu 7 months ago on Google
( 1 out of 5 )

We have agreed with Hyperoptic to install our Wi-fi on 8 April and the set-up engineer never show up while lying to their back office staff that he / she has knocked on our door on.8 April but we were not around. We were at home by the time …

LA
Lisa Ali 7 months ago on Google
( 1 out of 5 )

Worse company alive, my router burnt out and they sent a replacement one in post. It interrupted everything for 4 days or so they didn’t compensate us or reduce our monthly bill by a week, what a pathetic company. All that time my husband …

AE
Adriaan Engelbrecht 7 months ago on Google
( 3 out of 5 )

They were so good in most places I lived until I moved to just North of London. Service was awful and they just refused to fix it. They offer monthly rolling so I do recommend you try them out.

�M
Ömer Murat Baran 7 months ago on Google
( 1 out of 5 )

Having their service in London, I can’t know why they are not able to give a reasonable service. I don’t have connection sice 2 days. And this is not first. When they have any problem, they are really slow to find a solution, they must be a tech company but it seems they are working like old antique shop owner.

MR
Martin Rule 7 months ago on Google
( 5 out of 5 )

Fast broadband speed. Easily and quickly connected to an actual real human being. I’d had an issue with my internet not working properly and Suzana solved it efficiently and with a cheerful and friendly manner. Very happy.

CC
Cillian Cockrell 7 months ago on Google
( 5 out of 5 )

Hyperoptic’s customer service is absolutely immaculate. I was served by customer service agent Bilal Saleem and he walked me through the entire process of setting up in my new property with patience – he was clearly genuinely invested in …

BC
Borga Can Aymutlu 7 months ago on Google
( 1 out of 5 )

Absolutely terrible customer experience with Hyperoptic! Our Hyperoptic broadband connection is down since April 24th. Hyperoptic support team is absolutely disorganized. We already had two engineering visits but no results. This is not a …

DG
Dean Gardner 7 months ago on Google
( 1 out of 5 )

Really bad service provider. Constant connection issues and outages. Always pushing customers to increase to a faster network – when the main issue is just a maintained connection. I wish I could go with another provider but they are installed in all properties where we live.

CM
Carmanah Mackenzie 7 months ago on Google
( 5 out of 5 )

Been with Hyperoptic for a year and Natalija Aleksic was incredibly helpful in assisting me with renewing my contract. Everyone I’ve been in touch with has been kind and helpful. Customer service is great, and WiFi works great. 5 out of 5!

CJ
Charlie Jennings 7 months ago on Google
( 1 out of 5 )

Terrible experience with Hyperoptic. Frequent outages during the day (planned and unplanned). I live in London (SW11), so not as if I’m remote. I would avoid at all costs. As ever, using my phone as internet is currently down again

RJ
Raza Jamali 7 months ago on Google
( 5 out of 5 )

I lost service for 1 day. Called customer help and Aleksandra T.. She was amazing and polite.

DG
Daniel Gee (DJDanny88Gaming) 7 months ago on Google
( 5 out of 5 )

A very top notched service that works and strives hard to please it’s customer base, as well as making sure the speeds are correct in every way. Even being able to allow you to enter committed contracts every single year as long as you stay …

SS
Simon Safhalter 7 months ago on Google
( 5 out of 5 )

The whole experience with Hyperoptic is really nice. The fastest and most reliable internet I ever had in my life.
Really fast and friendly customer service (Special thanks to Kristina Zecevic who helped me with my latest request).

YE
Yassin El. 7 months ago on Google
( 1 out of 5 )

They’re leaving me for 12 days with no internet.

I’m waiting for an engineer, but they promised they sent a new box. …

WA
Waqas Ab 7 months ago on Google
( 1 out of 5 )

We had 2 hyperoptic vans outside out flat today parked. 1 was taking the resident bay. I approached him to explain that this is resident bay and I have a disabled passenger, it is raining and I have the blue badge. The response was I DON’T …

AW
Alan Williams 7 months ago on Google
( 5 out of 5 )

The Very Best Service and Technical Knowledge
Initially, my activation would not work so I called support and Aleksandar J tried absolutely everything to solve the problem. He left no stone unturned and was …

DU
Debra Unoarumhi 7 months ago on Google
( 5 out of 5 )

Kristina was really helpful in dealing with my request and love how fast she responded to my ticket saved me a lot of time from having to be on the phone. Thank you!

L
Lediandartist 7 months ago on Google
( 1 out of 5 )

Terrible unacceptable.
We order the Internet and they told us in 2 or 3 business will arrive and it did not come for 12 working days. …

RB
Rune Bakken 7 months ago on Google
( 2 out of 5 )

When it works it is great, but when it doesn’t, there is absolutely no information on severity or estimate on how long until it is fixed etc.
To get updates, I would have to call support to request being updated manually …

NB
NGSKGames bt 7 months ago on Google
( 1 out of 5 )

The call staff kept messing us about telling us that it would only take maximum 2 weeks to install wifi… 2 weeks later it switched to 1 more week, 1 more week switched to we can’t give you a time frame… etc etc. it has been 3 months and …

MV
Mel vaz 7 months ago on Google
( 5 out of 5 )

After a nightmare of a move, the support Nikola at Hyperoptic provided me was a welcome relief. Despite a bad broadband connection, he was patient and professional. He spent more than 30 minutes on a call with my husband and I and sorted …

LJ
L J 7 months ago on Google
( 5 out of 5 )

Mateja Lalic was super helpful with Hyperoptic and setting up my new wifi, got it all done within a few hours! Thanks so much

AL
Anthony Lloyd 7 months ago on Google
( 1 out of 5 )

Interesting that in the last year there are far more negative reviews than positive. My advice would be to act on those reviews and take your business elsewhere. …

AA
Alison Armstrong 7 months ago on Google
( 5 out of 5 )

So far so good. Ordering and booking service is very easy. Actually needed to speak to someone for advice and had no problems getting through. All installed and set up very quickly and efficiently. Getting good speeds as promised. Engineer was brilliant on installation day, very friendly and professional.

GH
Grace Henderson 7 months ago on Google
( 1 out of 5 )

The worst service ever! They say 24/07 service, but when I called them to set up my account, they said I would need to call back tomorrow because no one works here. After I set up my account, they said my internet would activate within 15 …

DT
Dimitar Tsonev 7 months ago on Google
( 1 out of 5 )

Every now and then they leave us without internet for 5 or more days.

Today is 5th day and the problem is yet not fixed. …

N
nemo 7 months ago on Google
( 1 out of 5 )

Now i don’t write a lot of reviews but I had to for this one. Forced to use this company after moving to a rented flat, called to let them know to cancel our account at the end of September, some genius there thought we said end of August. …

ZH
Zhi Hang Low 7 months ago on Google
( 5 out of 5 )

I needed to downgrade my package and Hyperoptic was flexible and swift in offering me a better package that I had originally asked for! Shout out to Todor Laka for making it happen!

N8
Naj 8 7 months ago on Google
( 5 out of 5 )

Nevena Gligoric made everything easy for me today, she creates an account and she also set up a direct debit through to a good deal. The package she offered me was the best one for the moment. Then she gave me an appointment for tomorrow …

CG
Carlotta Giacomin 7 months ago on Google
( 1 out of 5 )

Worst service ever. The engineers cancelled twice at the very last minute and I had to rebook the appointment myself, twice. Also, the company just has a fortnight availability. …

PE
Pip Evans 7 months ago on Google
( 1 out of 5 )

Literally one of the worst companies I’ve ever had the misfortune of dealing with. Ordered 1gb line many months ago, and as others have said it’s basically been an absolute shambles ever since. Lost track of the amount of days I’ve spent …

JO
Jennifer O 7 months ago on Google
( 1 out of 5 )

Since moving into my new home, there’s been constant issues with hyperoptic which was already installed there. It’s almost been 2 months and I still don’t have any internet connection – I use my phone data. I suggested sending over an …

DB
Daniel Brocklehurst 7 months ago on Google
( 1 out of 5 )

Was living in a flat on a 12 month broadband contract that I was lead to belive was going to close becouse the building wasn’t safe to live in anymore. …

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