Portsmouth Water reviews

I just wanted to say how amazing the service was from Portsmouth water, from start to finish. Katie who I spoke to on the phone, who went out of her way to get an engineer out the same day, to Graham, the engineer, who was very polite and helpful, it makes a refreshing change. Well done Portsmouth water.

Compulsory water meter to be fitted to monitor the water supply network for leaks etc. Ummmm really portsmouth water, we shall see. I wonder how long it’s going to be until our privatised water corporations, go the way of our privatised …

Reported reduced water pressure. Kirsty was excellent and within 2 days Graham arrived and the problem was fixed. Fantastic service.

I had to ring this morning and was answered by a realy happy young lady, who promptly dealt with my query and said someone would ring me back. Sure enough, withi the hour I had a call from their laboratory and they’re coming to test my …

Had a visit from a lad called Shane today. Polite and kept me informed of what would happen next with my job. Whilst he was at my property our dog escaped and he helped me look for it. What a star.

Fantastic customer service from all departments i have had the pleasure of dealing with. Customer Services were very polite and helpful, Developer/New Services were extremely helpful and fast, Networks often resolve problems within 2 calls …

Dealing with several utility companies after taking over a property, this was the first one I could actually get through to on the phone without pressing numerous options and speak to an actual person straight away. 2 people in fact who …

Brilliant service. Had no water to my house and I managed to get through to the emergency line straight away and they had someone sent out within the hour. The problem was fixed quickly and efficiently and the employee who was sent round was extremely helpful and kind.

Had a small leak at the mains connection to our water meter, my phone call to Portsmouth water was answered quickly by a very polite and helpful lady who arranged for a technician to repair the leak, which was completed within an hour of my phone call, it doesn’t get much better than that, very happy.

Spoke to Fran who was very polite and friendly however she tried to transfer me to a ‘networking number’ re: low water pressure and that’s where the call ended I was disconnected! A lady named Sue just called me back which was great and has promised to look into why I have reduced water pressure. Thank you

No water many times ring emergency number but nobody answered.

Have been supplied by PW for the last 5 years. Have needed to contact them with various queries four or five times. Every contact I have spoken to someone who has been friendly, helpful and gone out of their way to help or find a …

Portsmouth Water accidentally cut off our supply. Their emergency line response was very friendly and organised prompt reconnection. They rang back within the hour to check that all was well and again the following today offering their …

Brilliant service today; spoke to a human being who was polite and willing to help. Sorted out my query within a couple of minutes and now my account is all sorted. Thank you for your excellent customer service.

I wish I was with this company instead of Southern Water because there are a JOKE how come you don’t have Water Restrictions in Portsmouth? please could someone tell me how thank you

Service has always been ok – but continued problems with terribly low water pressure which they cannot seem to rectify. The problem being is that i cannot switch supplier to rectify the issue. PO19

We always seem to have a great service from this Water Company who have been our supplier for the past 18 years, plus their online website allows you to pay your annual water bill either as a lump sum or in instalments, as well as report …

Poor static website offers no up to date information. Contact telephone number gives only engaged tone, no queuing or current status information, appalling in this age of IT.

Reported a Leak this early this morning and they repaired it ,their guys are now back to repair the footpath all this just over 12 hours well done Portsmouth Water

Person who answered my telephone enquirie unhelpful, bordering on rude. I think she may be more suited to a role that does not involve dealing with the public.

Such a helpful lady called Becca helped me set up the account just now. Great service

Best water supplier and cheapest in GB others should follow its lead

Outstanding customer service. Ali was brilliant.

Excellent service 👌 …

A very classic Water company HQ.