Royal Albert Edward Infirmary average reviews all over the web

3.2
Total Reviews 80

Average reviews from all platforms

Average Rating 3.2

Average reviews from all platforms

  • 5.0
    40
  • 4.0
    3
  • 3.0
    2
  • 2.0
    4
  • 1.0
    31
Royal Albert Edward Infirmary reviews breakdown:
Google
3.2
80

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80 Royal Albert Edward Infirmary reviews on Google

NW
Nicholas Williams 9 months ago on Google
( 5 out of 5 )

Attended urgent care after worsened health symptoms. The waiting room was full but the operations were smooth. All staff were professional and peovided excellent communication skills. This included listening, response, and feed back to …

LM
Lyra Mohammadi 9 months ago on Google
( 5 out of 5 )

Can’t praise the staff on the rainbow ward enough. Every single member of staff was so kind and caring both to my little boy and to myself. The standard of care was faultless. No one likes being in hospital but the staff made the experience …

DV
Dan Verey 9 months ago on Google
( 5 out of 5 )

Outstanding help and compassion shown to me Daniel Verey doctors nurses and catering staff these people certainly do not get paid enough money for their outstanding work and hours put in. I am on the ince ward by far the best ward of the …

GC
Gareth Crosby 9 months ago on Google
( 5 out of 5 )

Had a stent fitted by Dr Solomon, what a lovely, lovely person as were all the theatre staff. If you need one fitted don’t worry very painless and over quite quickly.

AC
Adrian Cifra 9 months ago on Google
( 1 out of 5 )

On the 8th June, my parents attended wigan hospital with my dad needing urgent care because of her diabetes, heart problems ect, the night staff was short of nothing but rude, not the doctors but the nurse’s, they treated them with no …

JN
Jonathan Norris 9 months ago on Google
( 1 out of 5 )

Waiting 2 months for an ultrasound abdomen appointment.
Finally recieved a letter from them! Yay!
Nope. Letter is to say I’ve missed my (made up) appointment (that I never …

IP
Ingrid Price 9 months ago on Google
( 5 out of 5 )

Refuse point blank to go to Bolton! Had my leg operated on here for double fracture, had to have Rod pins and plate in. And had my appendix removed here though the wait was over 8hrs for ambulance and a further 5 hours in A&E and an overnight stay before they could remove that!

BC
Brennan Clemance 9 months ago on Google
( 2 out of 5 )

first nurse threatened to knock me out because i was chewing gum. I laughed expecting it was a joke and she reiterated what she said with conviction. I was in utter shock and didn’t respond at the time. totally unacceptable behaviour. I’m …

GB
Gary Benson 9 months ago on Google
( 1 out of 5 )

My partner not very well on corridor for at least 30 hours now on a ward and as to take verbal abuse from a nurse on night duty and not just my partner she been in tears all morning and trust me she knows who she is a formal complaint gone in no 1 deserves to be treated like this SHOCKING

NM
Neil Maxwell 9 months ago on Google
( 5 out of 5 )

5 stars for the staff. It was my first time visiting here the voulenteer took me exactly where I needed to be instead of just giving me directions which I thought was really nice. I was seen on time the doctor in maxillo facial was lovley Then a trip down to xray where there staff were just as nice 🙂 …

EV
Ellie verdon 9 months ago on Google
( 1 out of 5 )

Absolutely shocking my partner went a&e with a shoulder injury after playing rugby he had an X-ray and was told nothing was wrong and was sent home after waiting over 8 hours to be seen the pain was excruciating so he went back for them to …

LS
leanne shakeshaft 9 months ago on Google
( 5 out of 5 )

Apart from the parking, iv recently had my boy here at Wigan as I didn’t want him at Bolton. I can’t thank the midwifes enough. The care lives up to expectations and the birth was so quick for me even as a first time mummy. Thank you again especially Hannah and Sam who delivered my precious little man. Xx

MS
Mr Subby 9 months ago on Google
( 5 out of 5 )

BRILLIANT
Thursday 03 November, daughter went to A and E early hours.
Diagnosed with Quinsy, doctors, nurses and all staff where brilliant. …

LP
Lisa PILKINGTON [Failsworth] 9 months ago on Google
( 5 out of 5 )

I can not thank the staff here more! On Monday I visited the facial unit with my daughter (4years) I had difficulty parking and was running out of time – even though I arrived 30 mins early, the volunteers at the main entrance were …

DA
Dave Ainscough 9 months ago on Google
( 5 out of 5 )

Spent the last three day at Wigan infirmary,staring at AandE and lowton and ince wards,I can honestly say it gets ten out of ten for everything the staff were all lovely and despite doing a very demanding job were fantastic. The hygiene and …

SD
Stu Dav 9 months ago on Google
( 5 out of 5 )

Just wanted to thank the nurses and doctors and radiologist at this hospital for the excellent care and service I was given today. Rishi just give them what they deserve or step up and Try doing what they do.

LB
Linda Benson 9 months ago on Google
( 5 out of 5 )

Visited CT this morning and was very nervous! I cannot praise and thank the 2 radiographers highly enough. They made me feel very much at ease, explained everything and reassured me about my fears. Wonderful staff …

WF
Wendy Fox 9 months ago on Google
( 1 out of 5 )

My daughter collapsed at home and had a seizure which has never happened before. My daughter is disabled and has special needs and can not speak or communicate in any way so as you can imagine it was an extremely terrifying experience. I …

JL
john lyon 9 months ago on Google
( 5 out of 5 )

Dad was delivered by ambulance and seen straight away. All nurses and doctors were very nice and kept us informed.

AO
Ann Oria 9 months ago on Google
( 1 out of 5 )

Absolutely shocking this place. Would never attend here ever again unless desperate. It’s a joke leaving patients especially old people to wait for hours and hours in a small waiting room. It’s like a third world country the service of the NHS.

SH
Susan Hughes 9 months ago on Google
( 1 out of 5 )

Absolutely atrocious hospital. Staff are clueless. I have been waiting for an urgent appointment to be seen within a 12 week time frame. The secretary of this particular consultant is never available. When I eventually managed to speak with …

J
Jane 9 months ago on Google
( 5 out of 5 )

Respect to all the staff of the hospital that work very hard thank you to the staff on Finlay ward for the great care that I received God bless you all x

CB
Carl Buckley 9 months ago on Google
( 1 out of 5 )

Very disappointed, very few parking spaces all had gone (9.40 in the morning!), no drop off facility. Had to drop my disabled father off on the main road, leaving him on his own and travel round the surrounding streets to find parking. This, quite simply, is unacceptable in this day and age.

RB
Rachel Bate 9 months ago on Google
( 1 out of 5 )

No where to park hospital staff need be more friendly…. had hysterectomy 26days ago wish I had an option to go somewhere else

LT
Lynne Traynor 9 months ago on Google
( 5 out of 5 )

All staff very friendly and helpful. Yes we had a wait but was only as long as needed whilst waiting for results. The consultant and nurses were very kind and answered all of our questions. They are all very busy and work non stop. THANK YOU NHS 👍🌹 …

PW
Paul Wilkinson 9 months ago on Google
( 5 out of 5 )

Well done to the team who helped my son 👏 Ryan will with his new stitches will go on holiday. What i did not mention whilst I was there last night, you saved his life when he was 6 months old from pneumonia. Thank you so much 💓 to all the team. …

TH
TheIcy hall 9 months ago on Google
( 1 out of 5 )

Ten hours and still waiting for a final analysis….truly shocking …Person in for treatment a 93 year old lady.

BW
Becky Watkin 9 months ago on Google
( 1 out of 5 )

Just had to miss my scan due to the terrible parking. They must only have 60 spaces for the whole hospital plus visiting. I arrived 40 minutes early to avoid this problem. They need to start looking at the parking problem before people are not being diagnosed in time. Due to lack of parking.

AP
alan powling 9 months ago on Google
( 5 out of 5 )

Excellent care given to my daughter, from the the ambulance service and all of the medical team while my daughter was diagnosed and treat from early hours of the morning. Thank you

MB
Mike B 9 months ago on Google
( 1 out of 5 )

The worst hospital experience I’ve ever had. Waited 10 hours after being told I was getting moved to a ward for them to say at 10:30pm that there are no beds and I would have to stay on a chair all night (With a broken leg) said I would …

LW
Lorraine Wilding 9 months ago on Google
( 5 out of 5 )

After an emergency visit to A&E in the early hours of Thursday morning, all I can say is absolutely amazing hospital. I was triaged within 10 mins, and then taken into the A&E main area, I was seen within 10mins by a doctor, had all my …

AD
A Davies 9 months ago on Google
( 2 out of 5 )

The so called nurses on Ince ward need some serious training. The way they treat their elderly patients who can’t speak for themselves is disgusting. Had no problems with any of the other staff at this hospital, they were great, but Ince ward let’s the place down badly hence only two stars

SR
stuart robinson 9 months ago on Google
( 3 out of 5 )

maternity staff are brilliant cant fault any of them but every time i went to visit my newborn daughter yip you guesed it i couldnt park anywhere not practical with a 3 and 2 year old

SK
Simeon Kolev 9 months ago on Google
( 1 out of 5 )

My pregnant wife was waiting 6 hours while there were people waiting from 10 hours…. some of them were with system on chairs everywhere in the coridors ….. just better die then wait them to check your health !!°

KE
Kim Eadon 9 months ago on Google
( 1 out of 5 )

My mum had heat exhaustion was bought in by an ambulance at 9pm. They sat her on a covid ward even though she doesn’t have covid. She wasn’t put on a drip even though they said she was severely dehydrated. Wasn’t given a bed just made to …

EH
Elaine Harrison 9 months ago on Google
( 5 out of 5 )

Ive have just had emergency surgery. The staff in the theatre great, put me at ease.
I was later admitted to Swinley Ward were the staff were brilliant, day and …

GC
Graham Clarke 9 months ago on Google
( 1 out of 5 )

Carpark a complete nightmare. Be prepared to not find a space and have to park away from the hospital.

FS
Fatoumata Sylla 9 months ago on Google
( 1 out of 5 )

I had a horrible experience in this hospital. Especially in the labour/delivery triage level 3 area. Many of those nurses are rude and unkind, not to forget some were nice. What’s must irritating 😠 is that they gossip a lot and do not do …

DQ
Duncan Quirke 9 months ago on Google
( 2 out of 5 )

I got admitted Friday spent Friday night in A&E, then got admitted to Swinley ward. The nursing staff were absolutely amazing. Especially Sam he made you feel secure and safe with every procedure that was happening. Unfortunately this is …

AM
angela marrow 9 months ago on Google
( 5 out of 5 )

Went a&e was in 7 hours but was sent to thank you so much for looking after me you all deserve a medal

SM
susan mager 9 months ago on Google
( 1 out of 5 )

Absolutely shocking 4 different diagnoses, sent home in excruciating pain. Nurses just stood either looking at computer screen or walking up and down with a computer. Given a prescription that the on site pharmacy wouldn’t accept because it wasn’t typed out shocking shocking shocking treatment shameful

PL
Pete Lee 9 months ago on Google
( 4 out of 5 )

Nurses on shevington ward where exceptional, and kept spirits high, very noise at night time as expected with old blokes that had been sleeping all day. All the floor staff took time to explain what the doctor was saying in his big words, …

MH
melissa harrison (Mellie B) 9 months ago on Google
( 3 out of 5 )

As a disabled person undergoing long term cancer treatment parking here for appointments is an absolute nightmare. I would allow an hour to find a parking space if you have an appointment. Even Freckleton Street is jam packed and too far …

CD
Christine Dunphy 9 months ago on Google
( 1 out of 5 )

Aspull ward appalling. Junior doctor taking blood . Left me with a bed and clothes swimming in bloodstains. Asking for a bedpan as bedridden and told to wait while they serve lunch, then stood chatting in the anti room with their arms …

ZD
Zara Davies 9 months ago on Google
( 1 out of 5 )

Shocking waiting times for a bed wait 12hours for a bed and in bad pain with gallbladder witch was the first time with it staff asking if I Wass ok and said I’ll go and get someone else to come to you about 10 staff asked me the same thing not nice having to wait to so long never will i go back to wigan hospital agen

HT
Hannah Thomas 9 months ago on Google
( 1 out of 5 )

I wish I can give this review 0 stars as the staff in their A&E are schocking ( in a incredibly bad way). My dad was admitted to their hospital with a severe infection that has spread to different organs in his body and they are not giving …

JV
Jay Vc 9 months ago on Google
( 5 out of 5 )

Excellent service.Friendly staff, out the door in no time. I ve heard horror stories but pleasantly surprised.

CP
Claire Parker 9 months ago on Google
( 1 out of 5 )

This morning I had to pick up a preparation from CT at 1100. I arrived at the hospital at 1025, car park next to A&E was full and the disabled spaces were half filled with badgeless cars. I went down to Freckleton Street and could not get …

PW
Peter Watkin 9 months ago on Google
( 1 out of 5 )

Went in, couldn’t breath right. 32hrs later sent home with heart tablets. Still can’t breath properly.
#gotoBolton …

L
L 9 months ago on Google
( 5 out of 5 )

It was mind blowing how compassionate and genuinely kind all staff at Royal Albert Edward were to our mum when she so poorly. Big thank you Lowton Ward for allowing mum to call us from Ward telephone. You don’t understand the comfort that …

S
Sina 9 months ago on Google
( 5 out of 5 )

I had a great experience here in Royal Albert Edward Infirmary, since the Dr and Nurses where extremely professional and caring. I traveled from another city since I had an emergency case and it was totally worthy, got my blood check and …

MW
Marianne Whittaker 9 months ago on Google
( 5 out of 5 )

Could not thank the staff at Royal Albert Infirmary, Wigan, enough. The staff were very helpful, friendly, and understanding. As someone who lives with Autism, being in hospital can be very difficult. However, the staff were all very …

ST
Scott Taylor 9 months ago on Google
( 1 out of 5 )

5th Oct 22
Staff brilliant
9 hour wait in A&E for the results on a blood test and ECG is a joke. …

VR
Vaihari Ranjith 9 months ago on Google
( 5 out of 5 )

We had our baby in this hospital in June. Although there was a delay to break my waters, everything after that was really quick. I had a lovely midwife who was great throughout my Labour and heard all my concerns and delivered the best she …

JF
Joanne Fairhurst 9 months ago on Google
( 5 out of 5 )

Took my partner into A+E early march with a dislocated elbow. Excellent service. Although I myself was not allowed into the department, a nurse came out after about 20mins to explain the course of treatment. Picked him up 3 hrs later, 2 …

EM
Ellen Mc Cormick 9 months ago on Google
( 1 out of 5 )

My son came into A&E he was admitted to a ward, feeling quite poorly and was in a delirious state, wanting to go home, one of the security guards dragged him outside and has made a real mess of his foot, my son has ulcerated legs and we …

PO
Paul Orrell 9 months ago on Google
( 5 out of 5 )

All the staff at the Baby delivery suite We’re exceptionally professional and made my wife and myself most welcomed at such a nerving time. Our midwife Tina was calm at all times and did not crack under pressure. I’ve only admiration for …

SO
Stuie O’Keefe 9 months ago on Google
( 5 out of 5 )

I had an appointment on Pemberton ward orthopaedic department today and it was extremely busy. However the staff did not miss a beat extremely professional and helpful. The receptionist and staff were really busy and carried out there work …

ES
ElSpanko Spartan 9 months ago on Google
( 1 out of 5 )

My wife was brought to the hospital to induce her so they could safely deliver the baby and reduce the stress on her. They caused more stress than going in with natural labour. A wait is expected and understandable, being told for nearly 22 …

AM
Ashleigh Maxwell 9 months ago on Google
( 5 out of 5 )

On Wednesday June 10th I attended Wigan infirmary A&E due to having chest pains… obviously I didn’t want to be there with Covid-19 and I did wait 4 days…but I have to say the staff on shift were absolutely amazing!! The Department was …

CG
Charlies Gaming 9 months ago on Google
( 4 out of 5 )

Bryn ward south , what can I say the best night team nurses ever , big shout out to Lisa. I went in with a back problem and was proper looked after by day and night staff , young hca Laura on days was amazing, what would we do without these compassionate people. Just like to say thank you, you all do a great job 👍 …

AW
Amanda Williams 9 months ago on Google
( 5 out of 5 )

My little lad was on rainbow ward for the day to have an operation on his toe. Even though it was such a small operation, the nurses and rest of the staff were amazing, made sure he was well looked after, I know not many wards in the …

AA
alison ashcroft 9 months ago on Google
( 4 out of 5 )

Attended on Sunday afternoon.
All staff at reception, A and E and Swinley ward were fantastic .
Very professional and caring. …

JC
Janine Carlo 9 months ago on Google
( 2 out of 5 )

Arrived at A&E at around 13.00 hrs. Advised to sit whilst my wife got me booked it. Whilst doing so, my wife noticed on a note on the desk that waiting times were about 7 hours. At no time were we advised about this. The waiting room a very …

EO
Eric Offei Affedzie 9 months ago on Google
( 5 out of 5 )

A great hospital that provides A&E, OPD, Specialist and inpatient care

LC
Lisa Cross 9 months ago on Google
( 1 out of 5 )

Avoid!
3 of the kids including toddler died here! People should open their eyes..
I’m shocked that this place still exists!

DG
Donna Graham 9 months ago on Google
( 1 out of 5 )

Parking is horrendous. Absolutely disgusted and the minimal number of disabled bays and their distance from the Day Centre and the main entrance. Traumatic experience coping with parking and sick relative.

GF
Garry Fitzgerald 9 months ago on Google
( 1 out of 5 )

Utter shambles of a place..They just sit there why my partner was in complete agony with severe saratica..wouldn’t take my dog there..Awful staff

JC
John Carroll 9 months ago on Google
( 5 out of 5 )

Admitted with chest pains yesterday 23 June just want to say a massive thank you to all the staff especially the nurses on MAU and the Doctors. They were so thorough and did lots of checks which gave me peace of mind and were kind and patient and explained everything as they went along. Really brilliant service thank you so much.

DM
Debbie Mabbutt 9 months ago on Google
( 5 out of 5 )

Over the last few months we have had to spend quite a lot of time at The Royal Albert Infirmary with our Mum, were she was admitted to different wards for short periods of recovery. …

NW
Natalie Wrigley 9 months ago on Google
( 1 out of 5 )

We have been waiting over fours hours for blood results whilst my partner is sat here in pain. The staff are ignorant and unhelpful. My partner had his bloods taken and his bloody pressure, the lady asked my partner to remove the device …

DJ
David J Warren 9 months ago on Google
( 5 out of 5 )

An excellent Hospital, both my parents have used a number of Wards and services in Wigan. Staff always very professional and pleasant. Elderly treated so well and have never heard staff talk to them disrespectfuly. …

CG
Connor gamer Thomas 9 months ago on Google
( 5 out of 5 )

I was there with a really bad thing with my head straight in amazing service 10/10

JJ
John J 9 months ago on Google
( 1 out of 5 )

The admin, communication and organisation in this place is absolutely shocking. Dr’s and Nurses doing their best but NOTHING works behind the scenes. Recently attended A&E with my Dad and he was in there for nearly 24 hours before getting …

NB
Naomi Brook 9 months ago on Google
( 5 out of 5 )

The surgery admissions lounge at christopher home At the royal Albert , is incredible. The staff our friendly, informative and full of care and compassion, which is extremely important for patients facing surgery. I have to say that the …

PM
Pauline Molyneux 9 months ago on Google
( 5 out of 5 )

Accompanied someone to A and E today with a head injury. In and out within 2 hours, which I was pleased with as the junior doctors strike was on. The staff were brilliant, couldn’t fault any of them. Had a choice of two hospitals, glad we chose this one, lovely staff.

RB
Rita Benson 9 months ago on Google
( 5 out of 5 )

Would like to say a massive thank you to staff on swinley ward. Unfortunately my mum passed away last night but, the team couldn’t have done enough to look after her and the family. From the ladies who keep everything clean up to doctors, …

EB
Ellis Brown 9 months ago on Google
( 1 out of 5 )

I’ve been next in the queue for about the last 2 hours. This place is a joke !!

NC
niall collins 9 months ago on Google
( 5 out of 5 )

Always find the staff here very friendly and helpful. The hospital is always clean and tidy. The car park is the biggest let down. Can’t park unless it’s 3am or really quiet. The canteen needs drastically updating with the selection of foods and the coffee shop needs overhauling.

DH
Dutchy Holland 9 months ago on Google
( 5 out of 5 )

Very busy but quality service plus staff was very helpful and friendly and very knowledgeable.

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