Royal Lancaster Infirmary average reviews all over the web

3.6
Total Reviews 80

Average reviews from all platforms

Average Rating 3.6

Average reviews from all platforms

  • 5.0
    45
  • 4.0
    4
  • 3.0
    3
  • 2.0
    7
  • 1.0
    21
Royal Lancaster Infirmary reviews breakdown:
Google
3.6
80

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80 Royal Lancaster Infirmary reviews on Google

AW
Amanda Wilson 7 months ago on Google
( 5 out of 5 )

The children’s A&E dept were very quick at dealing with my daughter. We then got taken round to ward 32 (children’s ward) the nurses and doctors were brilliant and very informative. Special shout out to Stacey she was fabulous thank you all.

BA
Ben Anslow 7 months ago on Google
( 1 out of 5 )

Went in with palpitations. Numbness in my arm and tight chest. Nurse who took my bloods was rough left a bruise that made my arm stiff. They could not give me any answers to what was wrong only did ECG and blood test when they should be doing X-rays and echocardiograms. Doctor was dismissive and degrading and suggested I was mental

BS
Bilal Sheikh 7 months ago on Google
( 5 out of 5 )

Admitted to A&E. Amazing staff despite their working conditions care support workers very good and allocated nurse ED doctor and radiologist. Went to Othropeidcs ward eventually pre surgery. Amazing nursing staff including associate nurses …

MH
Mike Horsman 7 months ago on Google
( 5 out of 5 )

Having been taken in early Saturday morning to A and E, it was very quiet and I was sorted out straight away and taken up to AMU. I have to say my experience was superb the team couldn’t have looked after me any better. Shout out to Stacie, …

D
Di 7 months ago on Google
( 1 out of 5 )

This 1 star is purely a reflection on the abysmal parking situation at this hospital which is supposed to accommodate a significant resident population and a university population. Parking is truly atrocious. 4 times around the carpark. 4 …

LR
Laura Rangel 7 months ago on Google
( 1 out of 5 )

Why do we pay taxes monthly if @NHSEngland does not comply with its services? I’ve been having an horrible chest pain for three days that doesn’t even allow me to move, I’ve gone 2 times to 2 different hospitals (kendal and lancaster) and …

JB
J B 7 months ago on Google
( 1 out of 5 )

Has to be the worst hospital in the area, disgraceful nurses calling someone very fat on A and E!! Could hear them on the corridor, having a right laugh they were. Waited for 6 hours to be seen, even though, lots of people came in after with very slight things wrong with them and were seen first.

JJ
James Jackson 7 months ago on Google
( 5 out of 5 )

Absolutely amazing staff. Delivered my baby and saved my partner from dying in labour. Every single member of staff was absolutely amazing. Thank you so much.

AT
Alan Trenbirth 7 months ago on Google
( 5 out of 5 )

Every member of the staff we came into contact with were friendly, helpful, and went above and beyond our expectations. Very professional and a credit to themselves. Many thanks to all

TC
Tom Curwen 7 months ago on Google
( 1 out of 5 )

Woke up and saw this woman at the end of my bed, managed to catch a quick snap. Wont be visiting here again. I only came for an UTI.

P
Paul 7 months ago on Google
( 5 out of 5 )

Just been on the maternity ward for 9 days. Through difficult times the staff from the delivery suite, Neonatal and ward 17 have been absolutely fantastic. These women deserve all the respect in the world. The pay they get does not …

MD
Miss D D 7 months ago on Google
( 1 out of 5 )

Terrible service from Becky a triage nurse at Lancaster hospital at 13:30 on 15/9/22 she was very rude and wouldn’t even take the time to listen to my concerns regarding my infected leg which Is red raw, swollen 3 times the size from top to …

JJ
jen jen 7 months ago on Google
( 3 out of 5 )

I would of given my rating as 1 star if it wasn’t for 2 health care assistants who went out of there way to help calm me. They sat with me, stroked my back when needed, and softly spoke to me to ease my fears. …

NO
Nigel Old n grey 7 months ago on Google
( 5 out of 5 )

Amazing staff, had a heart attack and cannot praise the staff of the a&e and the coronary care unit highly enough. I was treated quickly and with skill, compassion and humour. Now back home and on the mend after a trip to Blackpool Victoria …

SC
Sandra Collier “Jo” 7 months ago on Google
( 5 out of 5 )

I recently had an appointment with the Lancaster Hospital Opthamology Dept. Thank you to the nurse who explained what was going to happen and putting me at ease. Also my Consultant who was amazing. I came away after my laser treatment able …

DJ
Dorothy Jones 7 months ago on Google
( 5 out of 5 )

I recently spent almost two weeks on ward 35. I can not praise the staff enough for the care that I received. Without exception, the staff were kind, compassionate and nothing was too much trouble. Thank you to all of you for looking after …

TD
Thomas Dyson 7 months ago on Google
( 1 out of 5 )

The worst Aand E experience of my life!
My partner had collapsed and I took him there ! Jammed full like cattle! Reception like a prison phone booth! Waiting room like a third world country!staff …

KT
Kirsty Till 7 months ago on Google
( 1 out of 5 )

AMU ward absolute disgrace to NHS you fob relatives off with ring back later never answer the phone and you cancel important urgent outpatient appointments because you can’t be bothered to get a porter, don’t inform relatives with what is …

LR
Laura Roddan 7 months ago on Google
( 5 out of 5 )

I was in hospital for the whole of March 2022. All the nurses, doctors, CSW’S and all the other staff were friendly and professional. I was in the ICU and the Respiratory Ward for the four weeks I was in the RLI. It was always immaculately …

PJ
Pam Jones 7 months ago on Google
( 5 out of 5 )

I recently was a patient on Ward 16 for a major operation and couldn’t fault the care and attention I received, both by Theatre and Nursing staff on the Ward.
Thank you everyone you are working so hard to ensure the comfort of Patients, Thanks also to everyone during the investigation period pre op.

NC
Nicola Coulton 7 months ago on Google
( 3 out of 5 )

Was sent to a&e department as emergency from gp surgery . It was very busy all seats full people standing everywhere .
I waited 4 hours In the waiting room then was moved on to a trolley on the …

RD
Robert Davies 7 months ago on Google
( 5 out of 5 )

I visited the Audio dept for a hearing aid repair this week. The service was excellent, the reception and the technicians were, as always, friendly and efficient. …

PT
Phil Taylor 7 months ago on Google
( 2 out of 5 )

No-one ever answers the phones, be it the main switchboard number or the ward numbers. You are supposed to ring up between 10am and midday on the day you plan to visit a patient, but no-one answers or the lines are permanently engaged (left …

PL
Pauline Lenney 7 months ago on Google
( 5 out of 5 )

I was provided with excellent care and attention in the Pre-operation Assessment Unit. The staff were attentive listening carefully to what I had to say. They made what could have been a stressful process, absolutely trouble free. …

AE
Arvind Elayappan 7 months ago on Google
( 5 out of 5 )

Awesome experience … great care. Our son was born there … he was there for 14 days and their neonatal care midwife Drs were extraordinary. Special regards to Dr Owen Galt. Midwifes/Nurses- Ruben, Clare, Charlot, Ruben, Sara and few. Few from Delivery ward – Tina, and midwifes.. so sorry coulnt remember other.

AL
Alisa Lannin 7 months ago on Google
( 2 out of 5 )

Attended a@e
Very lengthy wait 5 to 6 hours, was advised by GP to attend due to infection.
No seats in waiting room, drinks machine out of order, water machine no cups. …

VH
Victoria Hall 7 months ago on Google
( 1 out of 5 )

Awful hospital. Left me for over 2 and a half years with no answers after being taken to hospital, vomiting for nearly 20 hours. Severely dehydrated. Agonising internal pains which have never gone away. Palmed it off as a “little bit of …

RA
Rebecca Ashton 7 months ago on Google
( 5 out of 5 )

Have attended the radiology department recently on two occasions for mri scans. As a claustrophobic patient,I was put at ease by the professional and caring staff who went to great lengths to ensure my comfort during the scans. Thank you.

AT
Allan Terry 7 months ago on Google
( 5 out of 5 )

Very good visit, disabled parking right out side the entrance, perfect. No waiting nice friendly staff and very quick appointment, right on time stated. A good experience.

KB
Kieron Banks 7 months ago on Google
( 5 out of 5 )

Top hospital, the staff are superb across all departments. Always been looked after and taken care of with respect and dignity. They’ve fixed me plenty of times, brilliant job. Great hospital, excellent staff, Brilliant surgeons, …

BD
brian duffield 7 months ago on Google
( 2 out of 5 )

Visited the ent department a few weeks ago for a return visit-the previous was over a year ago. Despite recently experiencing intense tinnitus, I was told that they couldn’t help any more and suggested I’d be discharged. Left with the impression that it was my approach that was the problem!

GL
Georgia Lupton 7 months ago on Google
( 1 out of 5 )

Took my partner to A&E, who was in agony with her stomach. I have never met a more rude nurse behind the desk. My partner had to sit down whilst telling the nurse what was wrong, she started crying and feeling dizzy due to pain. The nurse …

JR
James Rae 7 months ago on Google
( 5 out of 5 )

Attended the acute surgical ward at RLI on Friday morning with an obstructed hernia which was seriously making my eyes water with the amount of pain that accompanied it. …

CB
Carole Beswick 7 months ago on Google
( 4 out of 5 )

Took my mum this morning for a procedure in the dermatology department. She was seen by Dr Bird and 2 Nurses Kathy and Amanda. They make a great team and the care shown was excellent. She was so well looked after. Thank you.

TS
Trevor Smith 7 months ago on Google
( 1 out of 5 )

Had to bring my wife for an appointment at the Brest Screening Clinic, was told it could be a 4 hour appointment. We had made a 90 min bus journey, which got us here an hour early, the only one that would get her here on time. I was told …

PH
Patricia Harrison 7 months ago on Google
( 5 out of 5 )

Just wanted to thank ladies at CT scan A. Attended this morning very nervous and apprehensive about procedure. The two nurses on duty were so calming and caring they got me through the procedure I never thought I would manage to do. …

LS
Lee Sharples 7 months ago on Google
( 5 out of 5 )

I must admit that my surgeon Mr S Odak did an outstanding job fixing my Wrist … and what a clean job it was too.. Sending all my kindness and best wishes to all NHS staff at RLI for future years to come!….also stay safe to all the emergency services in and around surrounding areas.

TA
taryam al subaihi 7 months ago on Google
( 1 out of 5 )

Having moved to Lancaster for less than three months, i spent the first two trying to arrange physiotherapy sessions. I had been working with a hospital to heal a torn shoulder muscle received abroad. I was warned that things moved a little …

J
Jan:H 7 months ago on Google
( 5 out of 5 )

Absolutely fantastic staff and the specialists were amazing too, couldn’t of asked for anymore. After a shocking experience at furness general hospital me and my partner were worried about lancaster but we had Absolutely nothing to be worried about

RC
ruby coates 7 months ago on Google
( 1 out of 5 )

Was informed needed a knee operation in March which was cancelled due to high blood sugars .I was informed that not to worry as it would go ahead once my blood sugars were normal .As it’s November and blood sugars been normal for 6 months …

AP
Anne Pollard 7 months ago on Google
( 5 out of 5 )

I would like to share my experience with you about my treatment at RLI.
I was taken by ambulance on Tuesday 12th Nov.to the hospital, the crew who attended to me were super …

MA
mustafa ali 7 months ago on Google
( 1 out of 5 )

I went to the emergency and waited for 2.5 hours before giving up and returning without seeing a doctor. The people who came after me were prioritised while they SEEMED to have less of a health issue than I had. Blame it on the algorithm …

TS
Timothy Slater 7 months ago on Google
( 5 out of 5 )

06/01/20 night and 07/01/20 day staff.
Had an unexpected visit to A&E last night with a swollen throat. A bit of a slow start due to an e. n .t registrar that’s the on call doctor at Kendal hospital …

CH
charlotte hartley 7 months ago on Google
( 5 out of 5 )

Would like to thank an amazing nurse who saw my child in a and e .. due to my son having a rare genetic disorder he can get very upset too new surrounding… on arrival we were met with kindness … nothing was too much for Owen… after …

JS
Joanna Smith 7 months ago on Google
( 1 out of 5 )

the worst experience ever A&E waiting time 9h on emergency

EG
Elaine Gregson 7 months ago on Google
( 5 out of 5 )

My mum was in ward 20 with delirium for 7 weeks, the staff were amazing and she is only
still here thanks to them all, cleaners, cooks (the food is fantastic), nurses, …

PR
patricia row 7 months ago on Google
( 5 out of 5 )

Hi, my name is Mrs Patricia Row, I was recently admitted to the RLI, with gallstones which resulted in an emergency removal of my gallbladder. From theatre I was transfered to ICU. I am reluctant to inform you that you have a thief on the …

KM
Kipp McCormick 7 months ago on Google
( 5 out of 5 )

(Posting on my sons google id as no option to change sorry!I’m Penny!)
I wanted to praise Mr Ahmed & the opthalmology clinic. I had an appointment in less than 24hours after referral from my GP. …

DW
Derek Wood 7 months ago on Google
( 5 out of 5 )

Yesterday afternoon/evening I had urgent need of the services of Lancaster A. & E. Department and wish to place on record my thanks to the attending Doctor and other staff, who used their considerable expertise and experience to attend to …

FC
Freda Carr 7 months ago on Google
( 4 out of 5 )

My husband was in ICU for a week with pneumonia and sepsis, then on ward 37 for 10 days before coming home. I was very satisfied with the nursing care he received but the lack of information about his condition caused me a lot of worry. He …

AD
Angela Deacon 7 months ago on Google
( 5 out of 5 )

Just had a visit today at the Endoscopy unit and I received excellent care and attention.All the staff are extremely professional and kind and caring and friendly and allayed my fears. Nothing was too much trouble for any of them. A huge thank you to them all.

JS
Janeen Shears 7 months ago on Google
( 4 out of 5 )

Been a few times for various appointments. Parking is limited but we have been lucky & always found a space – payment is on exit so no worries if you are there longer than expected. Appointments have, to date, been dealt with in a timely …

LL
Linda Lowerson 7 months ago on Google
( 5 out of 5 )

I was admitted to the Acute Surgical Ward at the RLI early hours of Saturday morning and got home this afternoon. (Diagnosed with Acute Cholycystitis.)
I found absolutely everyone there, everyone, was very kind, patient, …

JD
Jo Davies 7 months ago on Google
( 5 out of 5 )

After having to visit a&e on the way back from a holiday, the staff were excellent at not only treating me but making provisions for me to continue treatment at my local hospital in Gloucestershire. They were quick and nothing was too much trouble.

SS
Scott Simmons 7 months ago on Google
( 5 out of 5 )

I would like to say thanks to a few different departments at the hospital. I has sinus surgery on the 8th April at the Royal Lancaster infirmary. I would like to thank the ENT Department and miss Ahmed at her team for looking after me and …

AA
Alexander Alimovs 7 months ago on Google
( 5 out of 5 )

The best A&E experience we ever had. Thank you Rachel, Duncan and everyone else!

PA
PAULINE ARMSTRONG 7 months ago on Google
( 5 out of 5 )

Just need to say a huge thank you to all staff on the elderly frailty ward. The care and attention given to mum (now passed) and kindness shown to family was much appreciated. In particular Fran who took time to speak to dad, thanks again …

AR
A R H 7 months ago on Google
( 1 out of 5 )

Went in on an emergency and I have certain meds I need when I asked why I had not had them they said they were waiting for my pharmacy call back as when theyed called the dispenser was busy so I called the pharmacy and no such call had been …

LW
Liz Willis 7 months ago on Google
( 1 out of 5 )

Unfortunately I have had to come to the a&e for chest painsand breathing problems . O am on holiday thank goodness it is not my local hospital.
No personal care don’t even look at you when they are talking .
been waiting now for 2 hours and

JP
Jane Palin 7 months ago on Google
( 5 out of 5 )

All staff so attentive and thoughtful. Keep you updated with your care. Great service.

GJ
George Judd 7 months ago on Google
( 5 out of 5 )

I spent 6 months in hospitals, mostly in Lancaster RLI and overall am thankful for the treatment I received and the dedication of an overworked staff, well done everyone, thank you. …

WM
Wiktoria Makowska 7 months ago on Google
( 2 out of 5 )

There’s nurses that actually care about you, then there’s nurses that just want to go home and do not care about your health.
Waiting time is way too long!
I would just wait till your GP is available

SB
Sue B 7 months ago on Google
( 5 out of 5 )

My son was on the childrens ward and the staff there were amazing. The helped my son understand his proceedure and were really attentive. They even took an ipad up to threatre so it distracted him whilst he was going to sleep. There were …

CC
Chrissie Church 7 months ago on Google
( 5 out of 5 )

Needed to take my Aunt as an “Expected Medical Admission” from her GP via A&E.
Her letter was @ A&E & after a moderate wait, she was “Triaged” by an caring & professional nurse Carol. Then to AMU, where she received appropriate & …

JD
Jack douglas 7 months ago on Google
( 4 out of 5 )

I was in orthopaedics for a check up on an injury. Spaced our area in the waiting rooms and surprisingly quick. I actually turned up 10 minutes early and was out about 15 minutes later.

RU
rolande urwin 7 months ago on Google
( 5 out of 5 )

From the minute I arrived to the minute I left I was treated excellent.
The staff were very kind and had a good sense of humour.
1 hour 45 minutes from start to finish on a Saturday afternoon… Absolutely amazing.. Well done.

EB
Edward Bather 7 months ago on Google
( 3 out of 5 )

One of 3 joint hospitals that serve a fairly wide community in North Lancashire and South Cumbria. This regularly requires patients Travelling to receive treatments that could be reasonably expected to be performed more locally. The huge …

MB
Mother Bear 7 months ago on Google
( 5 out of 5 )

It was very good staff new what is expected with covid 19 rules and did a wonderful job making sure everyone understood what was expected of patients and could not have treated me any better great nurses & consultant as always .

RN
Ruth Nicholson 7 months ago on Google
( 5 out of 5 )

As my sister works in A & E I certainly don’t have one bad thing to say about RLI aka LRI or she would probably have my guts for garters 😆. Opening hours posted 2-4 pm & 7-8 are ward visiting hours,Maternity hours for partners & siblings …

JP
Johnathan Preston 7 months ago on Google
( 1 out of 5 )

Took my father in to see my mother who has been in for a while, as it’s only 1 visitor per patient allowed, I came down to the restaurant for a brew and a sandwich. To be told it was only for staff and that the vending machine was for everybody else. Be ok of they worked 😡 …

JT
Jessica Tegan (Jessie) 7 months ago on Google
( 1 out of 5 )

Been to A&E twice in two days, both for the same reason. Once referedrby GP. BOTH times no painkillers. Second time, they waited until my four hours were nesrln up to try put a IV in for medication, then left me for 10 more minutes.

AN
Anthony Nisbet 7 months ago on Google
( 2 out of 5 )

wife was in having a baby, the midwifes on ward 17 refuse to hand out prescribed morphine. one even went as far as to say that her surgeon had spoke to her and told her to stop her morphine, this was less than 5 minutes after we spoke to …

KR
kia rollinwheel 7 months ago on Google
( 1 out of 5 )

Unprofessional staff. Absolutely bs u with medical jargan. Then when u question then they lie about what is said. Worst hospital in Lancashire. They honestly do try and do as little as possible when it come to care. Beside manor is non existence. Don’t come here

GM
gergő mihály 7 months ago on Google
( 5 out of 5 )

My mum spent a week in this hospital after she had a heart attack, the nurses were insanely friendly, i have never seen such a good service in a hospital before, big heads up for the whole staff, and thank you again!

MW
Mark Winters 7 months ago on Google
( 1 out of 5 )

Came into A&E on Monday 26th, after a very lengthy wait, I had a CT scan which established I had a mass at the base of my brain, admitted and had an MRI the following morning, had to chase results and eventually late that night 2 doctors …

DH
Dan Halsall 7 months ago on Google
( 2 out of 5 )

Initial visit was reasonable however after care/information relating to my own health has been abysmal to worried if i am who i say …..yet never called me back when promised and wont provide me my own results also dont understand there duty to make reasonable adjustments !!

AH
Andy Hamer 7 months ago on Google
( 5 out of 5 )

Just had surgery at Lancaster hospital god how much has changed since 1998 last surgery, but staff are still very caring then plus staff are very polite helpful and caring
My experience was brilliant

JW
John Walker 7 months ago on Google
( 5 out of 5 )

Excellent, had an operation there last week. everyone was so kind and helpful, nothing was a problem. What could have been an extremely stressful day was made so easy for me and also for my wife who waited there for the day. A big thanks to all.

SH
Susan Hall 7 months ago on Google
( 5 out of 5 )

Went for a bone marrow biopsy on 23/9/20. The 2 nurses I saw were lovely. Really made me feel at ease. Thank you

JS
JOHN SMITH 7 months ago on Google
( 2 out of 5 )

I spent 9 hours in a corridor before treatment, But what can you expect from an organisation that pays £8 for a light bulb…

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