Royal Stoke University Hospital average reviews all over the web

3.4
Total Reviews 80

Average reviews from all platforms

Average Rating 3.4

Average reviews from all platforms

  • 5.0
    44
  • 4.0
    2
  • 3.0
    2
  • 2.0
    4
  • 1.0
    28
Royal Stoke University Hospital reviews breakdown:
Google
3.4
80

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80 Royal Stoke University Hospital reviews on Google

SB
Steve Burns 9 months ago on Google
( 5 out of 5 )

From an emergency surgery to the follow ups and routine checks in the months after, the staff here have been nothing short of amazing. The pressure and stress they’re all dealing with every day and yet they manage to keep a happy positive …

JC
John Cope 9 months ago on Google
( 5 out of 5 )

Had to go when I called 111 with throat pain. 2am in the morning and the doctor I saw was the most professional and knowledgeable person Ive seen before. Knew what was the issue and even went online to find me a pararmiest what was open 24 …

BR
Brandy Ravens 9 months ago on Google
( 5 out of 5 )

On boxing day was taken by my son to hospital, I could not breath. A&E was so full yet so calm, drinks and sandwiches were been given out constantly. The help I was given first class. I spent ten days on ward 117,what can I say from …

BM
Ben Michael 9 months ago on Google
( 5 out of 5 )

We can only speak for children’s HDU but they have to be amongst the best in the country. Our little boy has complex needs but Stoke hospital staff just take it in their stride. They always love to see our boy and give him a cuddle and give …

MA
Mike Alex b 9 months ago on Google
( 2 out of 5 )

Shocking experience sent to sau ward for tests was there for hours and only did bloods and urine sample which was lost .Went back up again as requested and it was the same old rubbish did bloods yet again and urine sample saw 2 doctors who …

_H
_ Huei 9 months ago on Google
( 1 out of 5 )

The experience here is always bad.

First time we came here, the lady in the child A&E reception told us our …

PH
Paul Hadaway 9 months ago on Google
( 5 out of 5 )

I was sent to Royal Stoke University Hospital on 23,01,23 for ultrasound scan and was admitted to ward 102 that evening with gallstones and gallbladder infection, the following afternoon I was taken to theatre and had gallbladder removed. I …

CM
Charlotte Marie 9 months ago on Google
( 1 out of 5 )

The parking for public is ridiculous and you’ll need to be there an hour early at least before you find a space. If your going for maternity be prepared to walk unless you are dropped off. There are about 3 main carparks and people wait ages for a space. The hospital its self is clean and great staff.

SW
Steph Wolstenholme 9 months ago on Google
( 5 out of 5 )

I visited today as an outpatient for the 1st time. What a lovely well directed clean hospital. With lovely friendly staff. Special shout out to the ladies in breast care and the mri 3 suite!

PT
Paul Turner 9 months ago on Google
( 5 out of 5 )

Many thanks to the Royal Stoke university hospital of north Staffordshire and to Mr Damien Durkin probably one of best GI surgeons in the country. …

JC
Jane Colclough 9 months ago on Google
( 1 out of 5 )

Spent 9 hours at Royal Stoke A&E with a query blood clot. Came away at 4am, exhausted, not even knowing if I had a blood clot because when they took bloods, at the start of our 9 hour session, they didn’t even check for a blood clot. Didn’t …

ML
Molly Lyons 9 months ago on Google
( 1 out of 5 )

I would give no stars if i could !! My friend arrived at Stoke hospital. She was nearly 3 months pregnant bleeding and in a lot of pain.She was sent to a&e where they told her it was a 5 hour wait and left her sitting there on a chair, when …

AO
Andrei Oană 9 months ago on Google
( 5 out of 5 )

The best team and staff members when it comes especially to the A&E and to Ward 127 about a very serious stroke that my nan had and i could say that without their excellent care and very rapid services, responses and procedures, i couldn’t …

WO
Wheelz Out and about 9 months ago on Google
( 5 out of 5 )

What can I say ?
Well after having to go to the A and E recently and the day after visiting the stroke unit ward 127 and having an MRI scan. …

MT
Michele Taylor 9 months ago on Google
( 5 out of 5 )

We have been to this hospital as an outpatient and inpatient. Everytime we have been very impressed on all counts.All staff are friendly and helpfull
,everywhere is spotlessly clean .the medical and nursing staff take time to …

RJ
Ruby Jones 9 months ago on Google
( 1 out of 5 )

Went into the A&E today as my friend was suffering badly with breathing problems and going in and out off consciousness ( were uni students so being away from home in a different hospital is scary anyway) to be rudely spoken to by multiple …

HP
Helene Perry 9 months ago on Google
( 5 out of 5 )

Having had several recent surgeries, I want to say that the treatment in the hospital was brilliant! Every member of staff was caring and friendly, so Thank You!!!

KW
Karl Werner 9 months ago on Google
( 2 out of 5 )

Some of the staff havent got a clue when you ask for something about 2 or 3 diffrent people see you and they dont rush,i know they are under presure but tings need to improve pluss my partners small backpack got stolen from a side ward on …

IF
Ian Fleming 9 months ago on Google
( 5 out of 5 )

I was in here in December 2021 with covid 19 and pneumonia on both lungs, and again for a biopsy to remove a lesion in 2022. Excellent hardworking and caring staff that really care about people and do a tremendous job, I can’t praise them enough for everything they did.

KI
Kamrul Islam 9 months ago on Google
( 5 out of 5 )

Maternity unit of Royal Stoke is undoubtedly one of the best places! They looked after my family at their best. Highly appreciated and Thanks to our wonderful NHS. ⭐️❤️⭐️

NT
NoAngels thomas 9 months ago on Google
( 5 out of 5 )

Good hospital never had any problems always friendly when taking any of my kids. It’s clean they have a cafe and a subway. Sometimes it is a long wait. And others times it is not as long.

JF
Jason Fowell 9 months ago on Google
( 5 out of 5 )

Been in this hospital numerous times over the past few months with a family member, various different departments. The service we’ve had has been quick, friendly and thorough. The NHS staff do such a great job. True heroes!

JW
John Walker 9 months ago on Google
( 1 out of 5 )

Ward 104! Absolutely diabolical…. My wife 8 months pregnant didn’t get fees from 8am to 3pm but other patients around her was getting given sandwich’s and wasn’t even asked if she was hungry or wanted a water. Spoken to the matron on there …

MB
Mavis Ballard 9 months ago on Google
( 5 out of 5 )

My appointment today at Royal Stoke University Hospital could not have been any better, every department I attended for tests the staff were friendly helpful and reassuring including the consultant who explained fully what was happening and …

SS
Swishy Swishy 9 months ago on Google
( 5 out of 5 )

My adult daughter was admitted to pod3 critical care with head injuries. She has learning difficulties and autism Wow! The staff here are amazing! So supportive of my daughter’s additional needs. So compassionate and clear in all their …

KP
Katie Pearce 9 months ago on Google
( 1 out of 5 )

Absolute joke at the childrens ane today. My partner took my 1 and half son up tonight as he has a high temperature of 38, very lethargic and floppy when he was been examined. Told by triage that it would be an hour until the doctor sees …

PY
Peter Yates 9 months ago on Google
( 5 out of 5 )

I am somewhat surprised at several comments.I was a walk in patient suffering chestpains,I would say that am 2am A/E is an experience!!! However,standing at the reception,the triage nurse soon saw that I was”unwell”, following an ECG,I was …

SG
Sharyn Graham 9 months ago on Google
( 5 out of 5 )

I was admitted as a day patient for emergency MRI scan on my back and arm. From the reception team, to the consultants who looked after me with severe back / spinal issues… Thank you to all of you .. The care and support was so lovely. …

GB
gayle brown 9 months ago on Google
( 5 out of 5 )

My daughter had an operation here 2 weeks ago and found it a brilliant hospital. She suffers from anxiety and ADHD and they couldn’t do enough for her from the time she went in to the time she left. Ward 209 were absolutely amazing and the …

PR
Pamela Rose Platt 9 months ago on Google
( 5 out of 5 )

Big big Thank you to the Endoscopy Team – I had 2 procedures done today an Endoscopy & Colonoscopy at Royal Stoke .. I had the best of care the whole time – the procedures were explained in great detail so that I understood why I was having …

JS
Jenny Sharp 9 months ago on Google
( 5 out of 5 )

This is definitely one of the best hospitals for heart surgery there is ,everyone is kind ,caring and compassionate. Parking can take a while so arrive early…ignore at your peril.

RL
R L 9 months ago on Google
( 5 out of 5 )

I attended a TIA clinic here – the care shown to me was outstanding by all staff. I am a massive fan of our NHS, and this experience has made that even stronger.

SM
Shane Morris 9 months ago on Google
( 5 out of 5 )

Brilliant Hospital, it even has it’s own fresh fruit and vegitables being sold outside the entrance to keep everyone healthy. Unfortuately, this is sadly spoiled by the smell coming from the Smoking Hut, which is located next to the Fruit & Veg stand and the Hospital entrance.

EB
Elena Badescu 9 months ago on Google
( 1 out of 5 )

Royal Stoke University Hospital – MAU department – please be aware if you have to deal with Dr Gophal.
She acts very unprofessional, she does not have strong knowledge of the British …

DC
David Clarke 9 months ago on Google
( 5 out of 5 )

I’ve been admitted to Royal Stoke on three separate occasions since last November, spending a combined total of over a month in hospital, mainly on Ward 117. In addition, I have attended many outpatient appointments for scans and clinics. …

PK
Przemysław Kosiński 9 months ago on Google
( 1 out of 5 )

Every time me or my wife is in this hospital we have to wait for at least 6 hours to see a doctor. When my wife was pregnant and they called and said that she might have eclampsia and her life and our child’s life might be in danger so she …

PY
Peter Yates 9 months ago on Google
( 5 out of 5 )

Friday evening, major heartattack, drove to A/E,left dog in car was on ward in 15 mins,seen by consultant in 45,and operated on in 1-50 mins.The whole picture is,,,,, taking into account,COVID,FLU, FLOODING,ect ect. The staff are …

JM
jo mellor 9 months ago on Google
( 5 out of 5 )

Ward 222. Saved my life after Stafford hospital gave up on me and told my husband that I wouldn’t last the night. Such a busy ward and they tried to give us all 100%. X

NH
Neil Holliday 9 months ago on Google
( 5 out of 5 )

Always excellent whether an out patient or admitted. Have been both and was always treated with respect and courtesy.

RM
Richard Matthews 9 months ago on Google
( 1 out of 5 )

A&E do not come here if you can help it , absolutely shocking 6 hrs and still waiting . NHS RIP

MM
mstirlz Mstirlz 9 months ago on Google
( 1 out of 5 )

Had to take a 3 year old with cancer to this hospital after the doctors failed to scan him the first time, and could not park anywhere so I couldn’t even be with him while he went in. I hate this hospital and the service in general. It’s appaling

MC
mike Crosby 9 months ago on Google
( 5 out of 5 )

My partner rushed in A&E busy and due to the current medical crisis she had to wait 24hours on major’s then settled on ward staff very helpful and friendly

GP
Gary Pedley 9 months ago on Google
( 1 out of 5 )

Can’t say to much due to possible legal action , but the neglect, mistakes & attitudes could a have left me with life changing disabilities. Really frightening experience

RD
Revive Dynamics 9 months ago on Google
( 1 out of 5 )

One of the worst experiences of my life.
My 8month old son was taken there in a ambulance was only told to take a car seat witch they can only sit in for 2 hours max. we arrived at 1am it looked fairly …

SC
Sharon Colclough 9 months ago on Google
( 1 out of 5 )

I dispair at this hospital! My mum was taken to a&e having suffered seizures at home. After receiving several tests a nurse came to her bed and told her she had a massive brain tumour!! The nurse then went on to ask why Mum was …

CS
Christine Smith 9 months ago on Google
( 5 out of 5 )

I have had cause to visit the neurology department twice now. Each time, I have been impressed by the hard working staff and their wonderful manner towards me and my husband. The lady on reception, the nurses who showed me to the clinic and …

V
Vicki 9 months ago on Google
( 4 out of 5 )

Parking was fine, quite a few spaces available, seems good time to visit. Appointment at 12.40.

DH
Drew Hunter 9 months ago on Google
( 5 out of 5 )

Many many thanks to the staff in wards 232 and 233 (the MNU dept). I was rushed in at a minutes notice with defective kidneys (they weren’t working very well at all) and the staff in those wards are nothing short of brilliant. Friendly, …

MT
Matthew Trueland 9 months ago on Google
( 5 out of 5 )

I had to have an operation on my kidney and was offered robotic surgery by Mr Golash and his team. I suffer from extreme anxiety but on the morning of my operation I was met by Mr Golash and his team and two of the most caring and …

SP
Santanu Pal 9 months ago on Google
( 1 out of 5 )

The physios (physio-therapy nurses) are only interested in ticking boxes. They checked if I could get up from the toilet seat unaided, twice, and then vanished. …

RU
Rachel Underwood 9 months ago on Google
( 5 out of 5 )

Staff are lovely there over worked and under payed especially the cleaners ward assistants health nurses porters etc the lost could go on and I think sodexo should be entitled to the same enhansments as the NHS staff coming from an ex NHS employer I think we all do a fantastic job regardless of sodexo or NHS x

L�
Louise “Loopy Lou” Coates 9 months ago on Google
( 1 out of 5 )

Took someone with a hidden disability to A&E, was told I have to wear a mask or visor even though both give me panic attacks that leave me going unconscious, we get put in a red zone with potential COVID patients or I leave the very anxious …

PJ
philip john humphris 9 months ago on Google
( 5 out of 5 )

My dear sister-in-law has just passed away 05/08/22 in the Royal Stoke hospital after a short illness. This hospital is probably the best in the country I cannot find the words to describe how good the doctors & nurses have been to the family at this very upsetting time. Thankyou all for your care & understanding.

AG
Andrew Goodwin 9 months ago on Google
( 1 out of 5 )

Been waiting 5 hours to be seen, onktly to ask again how long and be told 11 more people before we can even be seen and that’ll be another 7 hours! Absolute joke. Don’t care about there patients been sat there for hours in pain, truly worst hospital I’ve ever had the misfortune of having use/waiting in.

C
Coco 9 months ago on Google
( 1 out of 5 )

I came to stoke hospital after phoning 999 after a suicidal drug overdose. Many of the staff would belittle me. I am diagnosed bipolar and one of the staff specifically said, when I was scared that everybody was watching me through the …

JK
jordan kidd 9 months ago on Google
( 2 out of 5 )

The heart and lung staff are amazing, everywhere else is awful. So much medical trauma for both myself and my family because of this place especially A&E staff ignoring and treating patients awfully then covering up their lies. Wait times are ridiculous as they’re so understaffed but also undertrained

TW
Thomas Ward 9 months ago on Google
( 1 out of 5 )

Since December of last year we have had a number of interactions with the hospital for both my parents. Whilst there have been some truly wonderful doctors and nurses whom deserve much praise for their commitment to helping patients overall …

MM
Miss Moneypenny money 9 months ago on Google
( 5 out of 5 )

This hospital, staff and surgeons are OUTSTANDING. I was referred to them in December 2021 after my surgery in Turkey went badly wrong. I have just had Upper Gastrointestinal corrective surgery yesterday and it was a complete success. Not …

RB
Ruth Brierley 9 months ago on Google
( 5 out of 5 )

Having to visit A&E yesterday with my husband I would like to thank all the staff for their help and kindness he received especially Ben the nurse practitioner who explained everything so clearly and Nikki to you were both amazing we felt so well looked after and felt we were in good hands you do a fantastic job

SW
Shelley Wood 9 months ago on Google
( 1 out of 5 )

Came today to visit Maternity as I have a water infection and bleeding at 17 weeks pregnant. Was initially asked to do a sample when I arrived, and babys heartbeat was listened to, but then was left on a bed for 5 hours without being seen. …

JD
June Dhami 9 months ago on Google
( 5 out of 5 )

I have found the staff at this hospital invariably approachable and friendly. I started my journey after being diagnosed with cancer at Stafford hospital 14 years ago. I spent weeks in there on various occasions. Staff are generous with …

JH
Jaye Hardy 9 months ago on Google
( 2 out of 5 )

Came in for routine procedures I followed the instructions did LFT & PCR tests regularly always negative. 1st procedure again negative then unfortunately lost my care provider so was unable to go home, still followed the instructions for …

AG
Amy Gibson 9 months ago on Google
( 5 out of 5 )

Staff were fab did the best they could to help

DD
Deb Debbie 9 months ago on Google
( 3 out of 5 )

Royal Stoke hospital difficult to get to as a non driver, it is a long walk from Stoke Train Station. Have always walked there apart from once when pouring with rain so got a taxi. Can’t remember the cost of the fare. It is possible to get …

JM
Jane Mitchell-Barnes 9 months ago on Google
( 5 out of 5 )

My mother had a minor heart attack on Monday evening. The coronary care team were brilliant; got her treated at 10 pm with stents. Lovely staff and excellent care. Thank you all so much.

BA
barbara alexander 9 months ago on Google
( 5 out of 5 )

I have been to the Fracture Clinic and the plaster room today
It runs like clockwork and I sat in the plaster room whilst waiting for the transport as I felt hot and …

HL
Holly-Mai Leighton 9 months ago on Google
( 1 out of 5 )

If I had the chance to post 0 stars, I would. My Partner was referred to a&e from the gp and he was left in there for 12 hours for them to send him home saying there’s nothing they can do for him! He was suffering with severe tooth pain and …

MN
Michelle Norris 9 months ago on Google
( 1 out of 5 )

The nurses was okay in accident and emergency department, but as soon as I was transferred to the special decision unit, the nurses was rude as hell. I asked for pain relief but still after 2 hours of being in this so called ward I still …

SR
Shania Robinson 9 months ago on Google
( 3 out of 5 )

So if feel like I’ve had alot of bad experiences with this hospital! But tonight I rang up as my 10 month old son has being messed about back and forth since he was born, he has a groin hernia that progressively dropped over the months and …

JW
janine white 9 months ago on Google
( 1 out of 5 )

Parking is so bad you’ll be lucky to get to your appointment, went 1 hour before appointment gave up on hospital parking, parked 20 mins walk away on Park Be. Shouldn’t be this stressful before you even get to your appointment

YK
Yakup Karakaya 9 months ago on Google
( 1 out of 5 )

I had a very bad stomachache and fever, so I went to the emergency . Seven hours later, I could see the doctor. There was no test or anything done. The doctor just told me to take painkillers and if it doesn’t go away in seven days, I …

ND
Natasha Dempsey 9 months ago on Google
( 5 out of 5 )

Absolutely amazing service from beginning to end. During my whole pregnancy if I needed anything or was very worried about me or the baby MAU were on hand to check, monitor and make sure everything was OK. I had a csection on 6th August and …

AE
Amber Ellison 9 months ago on Google
( 1 out of 5 )

A work colleague called for an ambulance at 1 pm which arrived after 4 because my symptoms weren’t bad enough. I had a very sharp shooting pain in my right lower abdomen with nausea and bloating with a slight temperature and a lot of back …

N
Natalie 9 months ago on Google
( 1 out of 5 )

I’ve had good experiences with this hospital but unfortunately I’ve had far more worse times…
Sadly they have this habit of telling you to go home and have some paracetamol. …

RL
Robbie Lander 9 months ago on Google
( 5 out of 5 )

Amazing team however Lisa was a dream. Thank you for all you did for us and our family. Made the whole experience extremely amazing. Thank you from Robbie, Vanessa and Aurora

PO
Peter Osborn 9 months ago on Google
( 5 out of 5 )

Really busy but always willing to help each and every patient no matter how ill they are

T
Teller 9 months ago on Google
( 1 out of 5 )

Its been from 11 am to now 02:17 am to get an xray , whilst one of the nurses had the urgency to discuss the ham she had in her sandwich to another colleague.
Sure hospitals are under pressure. But get rid of dead weight and get people in …

BC
barry chopping 9 months ago on Google
( 4 out of 5 )

Excellent patient experience but infrastructure is not up to the volume of users. Most check in booths out of order & car park terminal keyboards illegible with wobbly buttons. Also usual inadequate parking space.

ZA
Zahid Ali 9 months ago on Google
( 1 out of 5 )

The list of negatives is endless with this hospital but the childrens a&e did it for me. The gp advised me to go for my baby’s urine sample waited over 5hours and still wasn’t seen lady at the reception had no idea and they were short staffed felt so bad for everyone in waiting with their children had to walk out.

CS
Claire Samphire 9 months ago on Google
( 5 out of 5 )

First visit today with my mother to the nuclear department. It was a long day there but what a fantastic hospital. I would like to compliment you on your staff and the care and services they provide. Nothing was too much trouble, all …

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