RSA Motability reviews

Absolutely dreadful people to deal with, my parents car was damaged in September 22 through no fault of their own, we have been chasing them ever since for an answer as to where the car was taken to, to find out the damage so we can notify …

Today at 17.18 my son spoke with Craig (Liverpudlian chap)He went above and beyond to help with our problem. We cannot thank him enough. He put himself in our shoes. In mine and my sons eyes he is wasted in the department that he is in as …

Had pothole accident end of January and have no idea when car will be returned. Have complained loads and there is never any action. No regular updates. Last update I have from13/3 is not true. Whole system is rubbish. …

I’m with them for my mobility and now you can change drivers online it’s made life easier by far never had problem with them

very unpleasant people. As long as you pay, they are nice but if you want your money for an accident through no fault of yours, they are very rude and make it difficult to pay. I have a car on credit, the last two installments they said …

An accident in my husbands motability car in January and its taken until May for it even to be recieved into a garage for repair ( a problem with staffing was given for the reason when I eventually got through after numerous attempts ) …

Horrible staff members! Only one person spoke to me with compassion and was mindful of the situation.
First employee that l spoke to was rude, l had to put the phone down. l will …

How do I start Royal sun alliance or Hoopers? Staff are extremely rude and over talk when you do manage to get through to them RSA tell you to deal with Hoopers, Hoopers tell you to deal with RSA and in the meantime my car is lying in bits …

Helping me with my transport need, especially as my normal car is off the road, so they have provided me with a hire car until BMW manage to get it sorted.

Nothappy with the 3rd party RSA put us qith for the repair . Had to wait more than 2 months for work to be completed. Disgusting.

After road accident I call to them and they send me txt massage about repairer team ( MRN ) and phone number. I call them 10 time and they saying contact me after 2hours later but now 4 days! No one contact me or update me anything! Even I …

RSA Motability is a different caliber of insurance company. Customer service is 5 star, couldn’t do enough to make the process so easy from reporting getting donked from behind to the actual repair itself. Kept informed all the way by RSA and their rapid repair network.

Incompetent and irresponsible. This company likes to pass the blame onto the mechanics despite their company being responsible for sourcing mechanics that can actually provide the services the customers require. …

Absolutely appalling service. Accident at the beginning of December. No action taken for 3 weeks, and this only happened after phone call.
No courtesy car no repair scheduled. Fobbed off with misinformation. It is nearly 3 months since our Accident and we still do not have our car back

Having issues getting courtesy car while mine repaired. I understand the current issues but it doesn’t help me get my son who has had a stroke to see his kids and get out. We choose a motability car because the need for a good back up if it went wrong or got damaged. Unfortunately not proving the case.

Absolutely disgraceful customer service. Their client admitted full responsibility for driving into my car and customer services asked that we don’t need to involve our own insurance company. Now into the second month and no further communication. They shouldn’t be allowed to offer insurance services, where are the regulators?

Absolutely fantastic they deal with your insurance needs no problem… I’ve never had any problems with them and they are always courteous..

Absolute joke of an insurer, how an earth they got a contract to provide disabled people through mobility network , I do not know, they are not effiencient, timely or effective. They provide no adequate communication and leave disabled people without a courtesy car for weeks . Disgraceful behaviour!

Says on the website their open when their not. False advertisement. Also have done nothing to help get me a courtesy car when I have 3 young kids and can’t get public transport.. my insurance says I’m entitled to a courtesy car, I’m paying for something I’m not receiving.

Seemed all sorted. However, lots of hurdlels jump through re parent not having control but u can see why that’s safeguarding vulnerable😊🤔 …

Always so helpful nice people plenty of time for you .JohnRooney

Absolutely terrible. Claimed for damage committed during theft of a cat converter they WONT pay for damage incurred to the body work and I have to pay for the excess again. …

Amazing, quick service to help when an issue arose with my vehicle

Always a pleasure to deal with I’ve been a customer for over 10 years

Very friendly staff and very helpful, nothing is to much trouble

Very helpful and polite.
Communication was great and felt like they were going out there way especially to help me. …

Professional, knowledgeable and very friendly . Took no time at all to update the insurance policy

It’s incredible that a company associated with Motability seem to breech disability rights. Vehicle breaks and I have to report an “accident”. Repeatedly asked how did the accident happen. A bit fell of the car. I pay excess. Why? “do you …

Worst company for disabled drivers, and their repair providers are incapable of repairs.
I’m going to send the car back.

Absolutely brilliant. So helpful and understanding. Cannot praise them too highly.

My wife was hit by a Motability driver who admitted liability to the police. Accident was 26 Oct 2022 yet on 4 April 2023 the company has still not responded to requests from my wife’s Insurance company re accident.

Very polite and good service over the phone.

I have been chasing repayment of my excess through my own insurance company for 8 months and decided to contact RSA this morning (3rd party insurer). A short call with Ant and George this morning and they have raised the payment. Amazing service by 2 very helpful gentlemen. Thank you so much!

Excellent company to deal with. Always understanding & easy to deal with.

Awesome service provided my mother with a lovely vehicle and very simple and straight forward process

Excellent service. Had a query with my new insurance policy and it was sorted out quickly and efficiently. An especial thank you to the young lady I spoke to who was very understanding about me being hard of hearing. It made all the difference. Would recommend.

Terrible experience, had to wait 1 hour to speak to someone who was absolutely useless. Unfortunately had to call back 4 different times due to a popped tire. No one could communicate different options that were available. No one told me I …

Very helpful when our tyre blew out. Organised cabs for appointments etc. Thank you

They were kind and explain what I had to do and it was so easy thank you

I wanted to give a huge Thank you to Joeley. You have helped my Mum gain her independence enormously after a very challenging year…thank you so much for your kindness & the flowers which were a wonderful surprise & have certainly put a smile on her face! Thanks again.

Great team and really good customer service

Where do I start…
it’s not fully Motability’s fault but they could of prevented it …

6 months later and they still haven’t fixed my car RSA are a joke

Terrible claims process
Customer relations never call back
Admit I can take to my chosen repairers but won’t allow fix auto to release the …

Impossible to get through to these people the recorded message said there was a twenty minuite wait so I waited only to get cut off after twenty minuites I tried again and waited for twenty minuites only to get cut off again
Absolutely disgusting customer care

The service made me feel relaxed , thank you very much

I would just like to thank all the ladies and gentlemen who has helped us so far, gone above and beyond in very difficult times thank you all so much 😊 …

Very nice friendly people

Very helpful and easy to talk to

Added driver temporarily for 30 days and it all went clockwork

Had to report damage to my car!! Dealt with it professionally and with ease.

Genuinely the most dreadful organisation I have ever been a customer of. 45-60 minute wait times to get through to speak to anyone and then you get pushed from pillar to post. They are completely clueless and no one seems able to sort the problem out. If I could have given zero stars I would have

Just a fantastic service very helpful nothing is too much trouble & I know I can rely on RSA Motorability Thank you

Absolutely rubbish not fit for purpose. Sack the lot of them!!!

Absolutely amazing service and always respectful.

RSA are so helpful and kind. Fixauto has been very helpful too.

Struggling against the tide , of car parts shortages, plus the dreaded virus, so those like myself are caught up in this mad cannot cope world. …

Jumped through hoops to arrange a courtesy car. Had to call back over 10 times for the simple collection of my vehicle and delivery of the courtesy car. Say they have booked you this when they haven’t and all you really get is…. can i have your reg, name and address for the 10th time!!

Absolutely dreadful customer service if you can even get someone to answer the phone. On the initial call was told it was to late to register a claim as they were closing soon. When I did eventually register the claim, wasn’t put through to …

I called them on the 5 of April 2022 and was told every will be sorted by today Friday 8 April called again today and been told I still have to wait for further updates I need to know what is going on so I can get the ball rolling to be …

Excellent service highly recommended

Great company very quick at sorting any issues you may have.Very polite and easy to speak to.I was looked after very well off the lady who took care of my case

hit by their client, was told ill get a curtesy motorbike in 24/7 which i havent got and its been more than 72hrs. pathetic customer service always hanging up and never call back. nobody in the right mind should get this insurance

Always friendly, always helpful! Can’t fault

Polite on the phone but was recently involved in a crash and was suppose to get a hire car but they can’t find me one europcar was suppose to supply one but had no luck tried these with no luck but usually I have no problems with RSA …

Great service always helpful and polite ❤️

Very helpful and polite professional service all round, very pleased with the service and the quality of the service provided, thank you indeed, excellent job all round 😊👍💯 …

Trough experience i have always found them very polite and able to sort many problems out customers like myself getting.on have many problems and go red in the face but trough the operaters knoldege and politeness problems are soon sorted thank you to all the staff

Contacted them recently about fitting a towbar and electrics to my Motability car.

I think it’s the wrong the way rsa insurance won’t let me get insured in a mobility car, cause I have penalty points what I got 2 years before i passed my test, wrong in my eyes

Fantastic Friendly Service. The world needs more people like the staff @ RSA Motability Insurance. They answered the phone within 3 rings. I am Highly Impressed with their Professional Excellent Customer Service. I highly recommend them. …

Unfortunately they didn’t suggest I could have a hire car as my car off the road despite me speaking to various people and me insisting the taxi option wouldn’t work for us. They just just saying the repair garage would provide a courtesy …

Brilliant service from staff. Very happy and excess refunded to me. Tho it was a long call

So far so good. Thank you.

Very helpful with information and knowledge

Absolutely shocking. Stressful from the first point of call, nothing explain, bad companies used, spoken to like dirt when chasing because no updates are ever given. It took a week to get a courtesy car I can not even drive the car is that …

Very understanding and trusting in everything rsa motabilty does

Called at 16.20 and waited in queue for answer, when they eventually answered it was 17.10. I was informed that they closed at 17.00 so I would have to call back in the morning. Not very happy as it was open when I made the call. Unprofessional.

Fantastic team helping me out a lot during a difficult time, really nice people and very helpful.

Great customer service amazing charity