Staffordshire Moorlands District Council reviews

Popped in to ask if there was a toilet available – there was last time I visited, many moons ago because everything has been moved on line, so I’ve not visited for a number of years. Was met by a very rude woman, who was sat in an empty …

Not worthy of even One Star.

Masters of Obfuscation and Corruption. I thought they were corrupt in the …

Cut off several times don’t have a computer to do stuff online just to make a complaint of bin men putting other peoples rubbish into my bin leaving me to have to spend 10 minutes removing the smell and cleaning it out. I’d leave them minus star if I could. The service is just geared to rake council tax in

Extremely rude members of staff Jenny in refuse collection needs customer service training. She interrupted, didn’t listen and then refused to give her name until I insisted. Then despite her constantly interrupting when I needed to respond …

For over 5 years now we have constantly complained to SMDC about the crews who empty our bins. We live on the main A53 in Endon and they either leave the bin blocking the entrance to the drive so we have to stop the car on this busy road, …

Mywife and I are the parents of a severely disabled son. Over many years we had claimed relief on our council tax.the department then moved to buxton.this is when the fun began. In November and December I completed the claim forms I even …

Took 4 weeks to delivery me a bin. They claimed I had 1 item in my recycling bin which wasn’t recyclable so they didn’t empty my bin leaving me 2 weeks without being able to recycle which ends up causing more damage to the climate. Customer …

Appalling attitude to customer service. Following the death of a relative I have been trying for 2 years to sort out council tax issues. Despite 5 letters, 2 online queries and 2 calls to the numbers mentioned, I cannot progress this. For …

Trees and arboriculture team are an absolute joke. I’ve completed several online enquiry forms over the past few years and not once has anyone bothered to reply. Also tried emails and phone calls which are similarly ignored. I wonder whether I will receive a response from a formal complaint to your supervisors.

Are the customer service staff replying to any form of contact from the public. I’ve been trying to get through for the past week and a half waited 30 minutes today but I wasn’t able to wait any longer so had to hang up, before this I’ve …

After moving areas I was told I was in arrears, yet nobody over the phone can tell me any specific dates that I am being charged for. I was given the number of a man in the ‘Recovery Team’ called Adam who I had been communicating with via …

Does what it says on the sign “Council offices”. Kept nice and clean and staff were friendly. 👍👍 …

Extremely rude members of staff, no compassion given extremely hard to get hold of or to recieve any form of update, constantly told to email in I wouldnt even rate 1 star if I didnt have to! Re-train your staff or give the jobs to people who actually have customer service skills and deserve the position.

I am constantly reporting fly tipping and apart from moving the items that’s as far as they go. New rubbish gets dumped in its place and obviously by the same people each time but the council seem powerless in taking action to stop it …

Absolutely useless. After several complaints regarding property upkeep I was informed the matter was resolved, with no change whatsoever with regards to the initial complaint! Just keep chucking your money in folks!….someone is getting rich off it!

Tried to phone to book an appointment to register the birth of our baby. First phone call they hung up, after several minutes of being on hold. Second phone call and we’re still on hold ( currently 29 mins ). Absolutely ridiculous. Wonder if they’ll reimburse my phone call!!!!

They never answer the phone hard work, all reception staff are rude when you go in as well. They should all be sacked and people given the job that want to be there. Trying to get through for an hour now just to find out when our bin will be collected as it 4 days late now

Worst council I ever had to deal with ! Wont provide you with bins or bin sacks for 1 year plus ( took 4 complaints) and every time you try to call them you will have to wait a good 25 minutes to talk to someone who is qualified enough to tell you that you have to fill in some form Online.

The few staff are great but there are not enough people doing jobs for the amount people pay in taxes. And even in person everything is referred back to online even if you visit the offices. Sad times

Don’t bother wasting the rest of your life trying to get through on the telephone don’t think anybody works in that building anymore

Website clearly states that the council office is open at 8.45am, tried to call them at 8.55am.
A recording said that the office was closed.
Does the council need to update its own website.

Shocking no one answers phone can’t get help on line been at all day Friday and today they don’t realise how much stress it causes someone with mental health problems

Website doesnt work, when you email you get an incorrect response, only giving 2 stars as the lady i spoke to in the council offices was very helpful. If it wasnt for the other issues she would get a 5

on hold for 25 minutes, no answer, hold message says “you may want to call between 2pm and 4pm to avoid busy periods” while I’m on hold at 3pm. The message also says “everything is possible through our website” but the website doesn’t work. Extremely frustrating

Took them 13 months to supply us with a bin !!!
Only thing they are good at is cashing in the council tax

NOT THE MOST HELPFUL TRY CALLING OR YOU EVER GET IS ALL ARE STAFF ARE ON TRAINING CALL BACK LATER

Found them most helpful cannot understand these other negative comments