Wise Driving reviews

Great customer service, I spoke to 3 different ladies Althea, Netty & Cheryl and all of them were able to help me, extremely friendly, resolved my queries straightaway and very clear communication. So thank you so much! …

AVOID!!!!
I could give this company no stars I 100% would. I was with this company for 3+ years. They send a cheap black box out to fit yourself, no problems until my …

Poor communication, long wait times on calls unless you want to pay something. No claims whilst with the company so unable to comment on this but know they are quick to charge extras. Watch for the expensive cancellation fee and the fines …

Shocking customer service.
Tried to cancel my policy by phone several times, was on hold for hours at a time (no exaggeration) before being cut off or having to hang up to do other …

Paid my premium, for the black box and was told I’m good to go. 2 weeks later I get a text telling me my insurance is cancelled but no other contact since telling me the box was on its way. Had to pay a cancellation fee so £250 for two …

I am really dissatisfied with wise Driving.
The people I have spoken with were lovely and patient. However, it doesn’t take away the fact that I’ve been emailing for over a month with no response. Really …

Cancelled my policy for no reason, blamed it on black box being fitted, even though it had been fitted 2 days before the cut off, didn’t receive any email confirmation when they initially cancelled it, until i received a letter almost a …

Would give 0 stars if possible. Was with them 2 years and only ever had problems with them. Can never get through to speak to someone and if by any chance you do, they are rude and put you on hold for ages then hang up. They Cancelled my …

Would give 0 stars if I could. My girlfriend decided not to renew and told them to stop the auto renewal. She was then told she’d have to pay a cancellation fee which doesn’t make sense since she didn’t cancel anything. …

Worst Insurance Providers!

Offer you a cheep quote then load the fees on each month and keep you tied due …

Awful insurer- avoid them!!!
I insured myself with Wise Driving and opted for the self install black box. It
arrived and unlike my previous black box with another insurer, this box has to …

The WORST insurance company around.
Nothing by stress, they might be the cheapest but honestly don’t bother. I’ve had to ring at least twice a month since taking out the policy because they keep …

Shame! Shame! Shame! This insurance automatically renewed my policy, when I asked them to cancel, they said to me I would have to pay full insurance cost. I think this is the way to rip people off. It is black box insurance, which watches …

Worse insurance company ever. I been with wise driving for 2 years. I had an accident recently. I been trying to contact their accident claim line for 2 days now. No response at all even though they say 24hr service. Very disappointed definitely will not recommend to anyone. Please be aware. Total disaster.

Nearly 2 weeks into my daughters policy and still no black box. Apparently it is on its way… They advertise on their emails that they’re open at the weekends. They’re not. Their opening hours are 9am to 5pm Monday to Friday. Please update your communications Wisedrive, its simple enough to do.

Nothing but stress I’d avoid at all costs. Gave us 1 quote then once agreed added another £700 on without even speaking to me said I had y out correct information on which I did. I lasted a day with them and cancelled the man and woman who …

Terrible experience had my second years policy for 24 days and when I asked they cancel the policy because I sold my car they were insistent on not letting me do so. When I eventually got a notification confirming cancellation it was a …

Do not use this company. We fitted the black box in accordance with the instructions. The box never worked properly, despite me asking for support, nothing was ever done to help. Terrible communication and they then cancelled the policy, …

They cancelled my insurance twice due to their miscommunication. The second time they said there was no payment, so I sent in proof of payment. They accepted that I had paid on time but would still not reinstate my policy. One of the worst customer helpline systems as well. Definitely do not go with wisedrive.

Extremely disgusting service, after waiting on the call for 1.15 minutes to even get through. the agent was very unhelpful, I initially called with the intention to speak to someone about a letter. Due to his lack of comprehension I decided …

The worst insurance company ever! Poor communication and rude staff and watch for the expensive cancellation fee. I did not signed any documents to send it back and they still keep £75 fee and on top the 6 days that I was insured with them …

Never ever try to take wise driving insurance
It’s a big trap they charged me 42.2 % Apr which is very high for cancellation of policy …

One of the worst insurance companies to go with. They renewed my policy without notifying me and expected me to pay over £500. They also added that I have 3 accidents on my name when I only had one and when I tried explaining they kept repeating themselves as if they were reading a script. Wouldn’t recommend at all.

The price looked competitive in the market with good coverage on many key requirement. Telematics would help me drive better and also safe cost of insurance, the booking for installation was immediate. …

Do not touch this company with a 10 foot barge pole they told my nephew that he wont get insurance as hes had his policy cancelled – wrong information he was insured but just because he didn’t renew with them he had been hounded for £15.00 when he already paid his insurance up front of some £1200.00. DO NOT TRUST THEM AT ALL.

They want to charge me £520 for changing my car, address & adding on my partner to my insurance! First quoted £403 on online chat, when I ring up to pay I am told they quoted me wrong and it’s £520 and even though it’s their fault for …

Will harass you for money you don’t owe, even after the end of the term.

The fees they try and get out of you are ridiculous and fabricated, I left my …

Hi
Thank you so much for your Opportunity sharing Experience… …

LOTS OF EXTRA CHARGES HALF WAY THROUGH TERM – my driving score has gone down less than 10 points but still within their ‘very good’ range – I’ve been charged £76 for this JUST THIS MONTH, which will obviously continue depending on my …

AVOID AT ALL COSTS
may as well drive uninsured because they claim they protect you against uninsured drivers but then let them get away with it and make you take 50% LIABILITY. …

0 Stars, such a Rip off! Only contacted my son when they wanted money. When he had a query with the black box, question was never answered. We cancelled before they did, as the price just kept going up and up.
Not recommending this company.

If I could give this company 0 stars I would. They are the worst most unhelpful insurance company I’ve ever experienced. None stop emails from them telling me they are going to cancel my policy if I do not send photos of my telematics …

Great, getting through to speak to someone regarding your policy is a right pain in the back side. Well, I hope they really need to step up their customer service. Overall, is very a good company.

I got an excellent deal on insurance with the policy I took with them but was then told they wouldn’t renew my policy. I have a very good driver rating (it’s a telematic policy). I rang them up to find out why the policy was not renewed but they were not very helpful.

BEWARE.. DO NOT TAKE OUT POLICY EVEN IF ITS FREE…. Problems with account when first taking out policy. Was advised to cancel and resign up before the policy started with no charges which I did. Notes left on system explaining issues and no …

So – apparently when your car is in the garage and you notify them of this. If a mechanic needs to test drive your car – APPARENTLY they need the EXACT time & date. Despite the fact you can provide paper work proving where the car is, they …

I was really disappointed that the quote I was given on Saturday had increased by over £1000 when we took it out on Wednesday. Had to go with it for fear it would increase again if I left it. A word of advice, buy the insurance on the day …

Good no problem for the year only thing the system that gives you the information on your driving is not good .. and incase they didn’t tell you when you have to renew your policy they will charge you £90 to have the box again witch i think is a rip off cause you will be paying that every year you are with them

Leaving a review for customer service agent – Mikyla Wislon.

I have just come off a live chat with Mikyla and she was amazing. We were easily …

They wore very good with me as I didn’t realize I was signing up for a black box as I was in a fluster my daughter phoned them for me and asked if I could cancel as this wasn’t suitable for me they wore brilliant they have given me full refund and ending my policy tonight so I can take my child to therapy thank you so to you all xx 🙏 …

Overall I am satisfied with the services but after driving one year with a driving score of 82 (excellent rating) and no claims thought out the year and 9 years of NCD, I was expecting the renewal premium to go down but it went up by £11. Did not understand the logic.

I am not staying with wisedrive. I have been trying to communicate with this company since 11th April 2023 to say I either need to amend a detail or not renew and no one has responded to my initial request. I spoke with the broker on …

terrible service, I’m appalled. won’t answer the phones and are trying to charge me £400 for something that is their fault, then when I try and pay online they will not allow it so are going to cancel my policy. tried to ring 15 times to …

I start thinking that they’re fake.
Is impossible to get a chat over the phone. I spent an hour almost yesterday and today waiting for a chat. …

I was surprised to find that I went to insure my car with wise driving n ended up receiving an email saying it’s insured with summerset bridge. Then when I went to enquire about payments, I rang wise driving to be sent through to a …

Brilliant. No problems at all with this insurance company. Insured my 18 year old first time driver. Black box came, slight issue which was resolved swiftly. Her driving is thoroughly monitored, I’m able to review at any point and just had …

Very pleasantly surprised with this company. Fitting the box was a pain, and the instructions were poor as it really depends which vehicle you have. However, it was easily the cheapest policy available, and after the first month I was sent a £50 refund on my policy, out of the blue, for a good driving score. So no complaints here.

I had my car insured with this company for my first year of insurance. They send you a black box in the post which you fit yourself, it’s simple enough to do. My first years price was reasonable to say I was a young driver who had just …

Avoid at any costs. My insurance finished on the 29th of last month. Now they want me to to pay over 100 pounds cancellation fees. What a shame of provider, when I never claimed anything from them. U should be embarrassed of yourself. …

Had to pay nearly £190 to cancel my insurance with them as they seem to just keep adding stuff on to charge you with. …

I have a policy with wise driving however my black box hasn’t yet arrived (due to the strikes – no fault on their end).
I spoke to Claire this morning to ask how I go regarding my insurance and if it …

Customer service on the phone was great with a woman I believe to be named Barbara, I couldn’t opt out of auto renewal for next year on my computer but with one phone call I had sorted it out within 8 minutes. …

Wise driving are pretty much criminals! I cancelled my policy via email before the renewal date as even tho my driving was impeccable they hiked up the renewal by hundreds Of pounds. I received a email from them saying someone would contact …

Worst insurance company going, Today they have cancelled my insurance with no reason at all my black box is perfectly working and recording all my journeys, But they still choose the cancel my insurance leaving my out of pocket with nearly …

DON’T CHOOSE THIS INSURANCE!
They cancelled my insurance policy and charged me a ridiculous amount.
I was waiting for this box to arrive for 2weeks, then I received a call to let …

Why do you need to send an engineer to fit a black box in my car when others send it through the post? So simple and convenient, absolute jokes this company is. Not surprised the insurance is cheap, that’s because no one wants to join them …

Customer service is horrific I emailed regarding an extra premium I was being charged and was given no response and forced to pay it. …

I went with Wisedriving for my first year as it was a cheap option to have a blackbox (£1500 price difference). I had absolutely no issues with them, their call lines and email response times are quite slow but other than that they were a …

Avoid like the plague! Had them for a year, paid my bill, had no claims, then after a year they said they wouldn’t insure me for another year which was fine, however they will not give me my proof of my no claims, won’t answer emails, …

Bunch of con merchants , says on website that to cancel a policy is 75 pounds , was charged 152 to cancel my sons policy . Most other insurers charge 35 pounds , they say it is interest charged as paid by installments . Avoid at all costs , …

Never known such an awful insurance company. Pretty impossible to get through to someone to discuss my current claim. My insurance policy NEVER goes down baring in mind I’ve been with them two years and you cant pay for your monthly …

Their black box kills your battery stone dead very quickly! When I first joined them I did so to reduce my premiums after an accident and that was the only good thing about going for their insurance policy. Unfortunately when covid struck …

Furious. I have never been treated like a common criminal for being late with my renewal, nor been hounded on the phone for an outstanding amount I DO NOT OWE. Christ knows why I have renewed my car insurance with them. In fact, I do know. …

I tried to change my policy to another vehicle as I sold my car and brought a new one. I tried in their portal and it wouldn’t recognise the number plate on the vehicle so I tried to chat and the button wouldn’t budge so I had to phone them …

Daughter had an accident, couldn’t get through to anyone, eventually got through to a recovery company, then spend 3 weeks trying to find the car they lost and refused to acknowledge ever being told about the accident. After nearly 3 month …

Would give them 0* if possible. Dreadful service. I have a non fault claim that has been with them for 20 days (so far) and other than log it, they have not done anything!

Secure and doesn’t break the bank highly recommend this company has all your needs catered for and stress free also x

After signing up just over a month ago i have found their customer service absolutely appalling ! No one answers the phone at all .. closed Saturday and Sundays so can’t seem to speak anyone ! …

Spoke to Veola (apologies if incorrect spelling) who couldn’t have helped any more if she’d tried. Excellent service, decent price for first time insurance and explained everything from beginning to end. Left the conversation with no unanswered questions. In all, a great first time experience in purchasing insurance. Thank you

this is my second review for this place. i have driven using my cruise control, i stay the speed limit, if i get ‘caught for speeding’ (as it says on the app) at max it has been 3-5 mph over. i am Two months away from my black box being …

I believe it would be better if you as the company come out and fit the black box supposed to making the customer fit their own box and use rather threatening language whilst at it like “make sure you are there to sign for it” and “fit the …

Absolutely awful company. Do not go with this company for insurance save your self the stress and money… Urge you to get in contact with them “ immediately “ and your waiting to get through for 2 HOURS! Sent me a box which the garage …

Do not use this company for your insurance under any circumstances. They sent me a defective black box and then cancelled the insurance policy stating that I haven’t fitted it. I have even sent them a picture of it fitted !!, leaving me to …

I used to really like wise driving when I first joined they used to give you money off for being a good driver but I’ve worked out they only do this when you first join them when you’ve been with them a while they don’t care if you have any …

Absolutely appalling, if I could give minus stars I would. Complaints procedure is a joke. Pressure you to make all changes online ( they state that they are supposedly FREE) then charge you for it. Charged us £120 three times for a change …

Avoid avoid avoid. Took out this policy as it was cheapest, Tried to tell me I had a fault claim on my no claims discount which was incorrect they was trying to put the premium up by £200. Once we received black box and put it on the car …

Be aware from wise driving, without a reason they threaten me few times they are going to cancel my policy. End of year when I decided to move with other company, they affected my No claim discount with a false reason. Finally they removed …

Absolutely the worst insurers costumer service is terrible I paid £140 first payment and they’ve cancelled my policy before the month has even ran out I don’t understand how they expect you to be able to fit the black box on when you don’t …

You rather drive uninsured then go with these guys. They will rob you and phone line be down and have you for hours on phone to tell you that you ain’t getting your money or cancellation money back. Avoid at all times

Please do think twice before going with them. The issues are:
1. If you are not using your car regularly, obviously, the battery goes flat, and the tracking device stops sending signals. Immediately, they simply cancel the …