Walsall Healthcare NHS Trust reviews

This booking a visit on the day is a joke. 40 minutes it takes to get through to be told I need to call back tomorrow. My daughters in hospital and I should be able to turn up. The NHS needs a big shake up …

The prompt care and attention given to my partner throughout his cancer diagnosis was excellent. The medical and nursing teams from the initial walk-in to the urgent care centre, Surgeons, theatre staff,wards 22 and 11 Consultant and all …

Got to A and E to take my fiancee as she had a sprained ankle but it was that painful she could not walk on it. Hence the reason we were there to make sure there was no break. Only to find no wheelchairs available, when I said well that is …

I had to discharge myself, I genuinely felt in fear for my life with the “care” handed to me by this hospital. First they thought I was a different patient, second I needed to have a CT scan on my neck which the doctors said didn’t need …

Took my daughter to the urgent treatment centre today with a suspected broken ankle. Had a faultless experience and was out within hour with just a sprain thankfully. The nurses and doctors are terrific and looked after her with genuine care and professionalism.

Just get passed about from pillar to post. Been on waiting list 13 months to have an operation and I am in agony every night having to take co-codamol every night making me very sleepy when I have a toddler and live with him no one else for …

Went for a scan which was a pain free examination. However a certain secretary of the main cardiologist (Dr Jaumdally) is next to useless and never answers her phone. I had to use the PALS service to get some answers. Apart from this the …

A&E department was terrible. I took my daughter to hospital because she had a rash that looked like meningitis. We waited nearly 12 hours in A&E. The seats and floor were dirty and some of the chairs were broken. In the whole time we were …

This is an older average regional hospital. The information available to patients is very limited, they do not appear to have a timetable for developing a diagnostic plan, or a treatment plan. Communication form nursing staff is all I am …

Had a colonoscopy today under sedation. The team were lovely, i was very nervous and all team members put me at ease.
Thank you to Erika Holford, Rosser Ramos, Shukurat Bello. Also to receptionist (curly hair) nurse preparing me and recovery nurse. Amazing team

New urgent care centre, really nice clean place staff really helpful.

Too many bad experiences at this hospital. The staff are on another planet, putting patients at risk, there should never be any mistakes but it’s easy for them to blame someone else. Disgusting!

Unfortunately I had a terrible experience waited 8 months to be seen and sent away left in I’m pain. Will be taking this further.
The hosptial also needs more to be cleaning done it’s dirty?! …

I arrived with a 3-month-old girl and I waited more than 3 hours, but they keep telling me that she is a priority. I explained to them that I’m breastfeeding and they don’t care, they let adults in who had come after me and they weren’t the only emergency room, it’s the worst hospital. Don’t care about a 3-month-old baby.

10th May 2023 @ 0915. Orthodontic dept.
Went in for dental surgery to remove a awkward tooth. have to say start to finish the dentist was top class. was nervous of going under local anesthetic as …

Primary care for OAPs is ok.Aftercare is dreadful. Pain management non existent. They will virtually discharge your octogenarian parents whilst still on the operating table given half a chance. Communication with family ZERO even if you …

Disgusting. 86 year old mother in law taken by ambulance after fall at home. Discharged same day to us despite immobility and unable to move. Sent home with a commode for us to lift her onto even though we are elderly with health conditions …

Medical care itself was fine. Receptionists in urgent care need a lesson in manners or just generally speaking and acknowledging the person standing in front of them.

I wish i could give a 0 0 0 stars. The worst hospital ever. They take advantage of people who don’t know much. They manipulate the 18 years old child and get him signed for surgery where they say after oh it was an urine infection. …

We would like to thank Dr Rumi Jaumdally for yet again saving the day and going above and beyond in caring for my partner Ian Hassell. If only all the department’s were as good as yours. Thank you for everything.

My step daughter got told to go to the hospital yesterday 15th May and go to ward 22 to get her problem sorted and it’s 10.30 am the next day and she’s still waiting to be seen this is a disgrace and the best bit she isn’t even in a bed …

I’ve just spent a week on ward 12 and then ward 11. Fantastic care from all members of staff but would like to give a special shout out to HCSW Charlotte on ward 12 and HCSW Leigh on ward 11 who both made my hospital stay much more comfortable.

Avoid this hospital at all costs.
Neglect isnt the word that i am going through with these lot.
I have no trust in this hospital whatsoever anymore. …

So much staff yet your waiting ages and the pharmacy is even worse. Waited nearly 1 hour for prescription . The service is not fit for purpose. They keep you longer waiting to make money off car parking charges .crooks nhs needs reforming

The best hospital I’ve ever been to!
I had my daughter at manor 6 years ago where the staff were fantastic from appointments to aftercare! …

NHS is so terrible. I’ve been waiting for 7 hours just to be told my blood test results (which I did on my first hour of waiting) are not there. I was so mad people at the waiting area were fuming as well waiting even more then I did some 9 hours. I don’t know where our taxes go

Very long waiting time at emergency. One toilet for one ward. Unprofessional doctors. Rude nurses and they just want to get rid load and would discharge patient without complete treatment and suggest to contact GP for further investigation. Very poor service

Would need pages to explain just how very scary the manor hospital is. Why oh why isn’t their an investigation. Most of the staff are wonderfull unfortunately thay have to carry the bad.

center and has dementia. Annie tells Jack, who she thinks is his late father Raymond, that she wishes Jack would stop being angry at his father for walking out on them when he was a kid. Realizing this is the relationship that needs the …

What an absolute joke! Would have thought a walk in centre wouldn’t take as long as A & E but sat here now and have been for 3.5hrs!!! Was told 2.5hrs wait and half an hr ago told I would go in after the next 2 people and asked now being …

Cannot fault the care I received from staff on Route 201. From the minute I arrived I was kept informed of everything that was happening. The anaesthetist (Mr Mo?) could see I was very nervous, as could the surgeon, and went out of his way …

Whilst visiting family in the Walsall area my wife had some medical problems. We had traveled down from Blackpool and we know A & E is a nightmare, so when I dialed 111 and they said they were sending an ambulance I thought we were in for …

I am waiting to be discharged from ward 20C after being in Ward 10. I have had a full hip replacement after breaking mine on Sat last. The treatment I have received from every member of staff has been exemplary. They are all caring, …

Went at 2 o’clock in the morning they where so helpful at the A+E they treated me well and were really reassuring about what was going on was told 4 hours wait but got in within half hour and was home by half four. Which from what they have to do and the amount of people they see I feel is pretty good well done Walsall

Very poor service for a number of years was stuck in a&e for 24 hrs twice then sent home in severe pain i’m a 70 yr old disabled amputee of the leg and have one kidney not functioning since a year ago …

Cannot fault the service I got today from the Dr and staff of Cardiac Intervention Suite. I arrived early for my appointment and was treated with respect and good humour all the way through the process of my Angiogram. I can now look …

My husband sent for the ambulance after I had a fall at home. The paramedics were very professional and decided I needed an Xray so took me to hospital. The care I got was second to none. Everyone was very kind and professional. Every step …

Went to the walk in centre to have an infected wound dressed, there was a wait of course due to the incredible demand but once seen i was sent to sacu for an emergency operation. …

I had never been to A&E here so thought as I come under Walsall I would try it on this occasion as I needed to be seen. All was well with me I’m glad to say. But I was shocked with the service as soon as I was moved to assessment unit from …

My adult daughter received cancer treatment. From Clatterbridge hospital in Liverpool 5*+. Also Liverpool women’s hospital 5*+, Liverpool Royal hospital 1*.
Walsall Hospital 5*+. Because she is now on ward Merlin waiting to be …

Having treatment at the hospital three times a week and the nurses I see are really friendly and helpful and make you feel at ease.

Can not believe I’ve been discharged from the cardiologist department despite having a ongoing heart problem. All because 1 I did not want to attend a group call to discuss my personal business. And 2 because I had to cancel an ask to …

Absolutely disgusting!
I had taken my son of 10 months for an on going issue, been in A&E since 5pm finally they came to give him some ibuprofen at 9:30pm and I was told the doctor …

It’s Tracy Mortiboy I came in hospital Wednesday afternoon everyone in a and e was amazing and 12 30 on night went up to ward 22 where you go before op I came in with very bad pain in stomach diabetes key tone levels were very high all …

Since I been in hospital 6 days they have been good to me every time nurses are good to me with great smile

Here we go again had another telephone appointment cancelled
due to drs strike so they say. Avoid going here for any treatment

5 weeks from due date, being told baby is under weight and them wanting regular checks in case baby needs to come early. Only to arrive for a scan to be told that they changed our date of scan and didn’t have time to tell us. Unreal that a …

The worst hospital ever. Left my 8 month old brother and mother unattended for the majority of the 5 hours visit as he was unwell. Shoved a syringe of medicine down brother’s throat because the nurse was getting impatient as my mum was …

I was taken by ambulance, after fantastic care by the two paramedics, to Walsall Manor Ambulatory care on Sunday July 3rd.2022 . I have nothing but praise for EVERYONE who treated. I was scared as I has breathing difficulties , swollen …

So far very good experience with this hospital at antenatal clinic much better than city hospital very good staff and doctors

Went to have my knee checked over after it going on me . For all the nurse to do is squeeze my ligament and say yeah that’s not good . I was going to put you in a splint but I’m not going to asked for the reason she rolled her eyes . Ended …

DIRTY! slow and and rude staff.
I hope I never have to go here again. The waiting room was full of cigarette butts dried leaves and a general sir of neglecte. The wait time was average of 2 …

I have never experienced something so unreal in my life. Having my wife’s waters break we arrived at Walsall manor hospital to be told out baby is not ready to be delivered and was sent home to then my wife being in so much pain and …

Attended today (Saturday) for a CT scan. Lady on reception very polite and helpful, Zain who attended to me with my 1litre of water, very polite and again very helpful. Male who called me in for CT was lovely, chatty and professional. …

Rang 111 yesterday evening and they advised to go straight to the Urgent Treatment Center in the hospital. Yes, there was a wait but that’s to be expected. Saw a lovely Afro-Caribbean nurse who from start to finish of my visit was …

My mum had a ct scan today she is 80 no heating on in any of the waiting areas or wards everyone was dithering with cold no one was really interested when patients complained terrible especially when patients have to remove there clothing

Bad experience with staff when trying to book an appointment left feeling anxious, worried and looking to go private. My experience with Dermatology today. Serious communication issues patients should feel better after speaking to a …

Cannot fault the care my son received at WMH today. We are so grateful to all the Doctors and Nurses who looked after him (and me while I blubbed). From the first assessment in a&e, to seeing the Doctor, having surgery and then recovery, he was treated with kindness and had everything explained to him.

Yesterday I was referred to the SACU unit with glandular fever where I believe I was dealt with mainly by Danielle and Mel. They were so lovely and extremely caring and helpful. I often avoid doctors and hospitals because of past, …

Unforseen visit today.. just been sorted thankfully and going back tomorrow. Good service given the amount of people in UTR

People’s days are often bad already having to go to the hospital. We would at least want some comfort and warm welcoming from the staff, but instead all I got was unpleasant experience going here. …

The secretary for the ENT department is absolutely vile to patients, every single time I have spoke to her she gives nothing but attitude all I was trying to do was return a phone call that I had missed and it only would of been from ENT …

Diabetic eye screening
Waste of time, 3rd world countries have far far better service than this, over 2 hours of waiting and no sign of anyone seeing me yet, why do they give …

One of the worse hospitals ever. The care appears to be getting better but the management appears lacking. I have no idea what strategy they have in place to move from needing improvement but it’s not working. Clean sweep needed. I say …

The staff at walsall Manor is amazing because when I had heart attack and was admitted to hospital first the ambulance staff was really really helpful and caring but when I got admitted to hospital the staff was so caring makes me so proud …

Waiting in ward 15 to take my mother in law home. She was told 2 hours before we arrived that she could come home but had to wait for Pharmacy. We had been here 40min and was told “I will just send for your meds from the pharmacy. So 2 …

The visiting system is ridiculous. 2 visitors for 1 hour a day. Patients are worried and stressed, and relatives are only allowed in for 1 hour, not much time to reassure people. The booking system is difficult to get through to at …

Just overall terrible services off a few departments. Not happy at all basically been left to slowly die, in pain everyday nothing being done and in the past they even lost my hospital documents! Ive had enough hopefully i have better luck at new cross.

Had to spend a couple of days at the AMU. I would like to thank nurses Kim, Gemma, Emily and Sily. Also thanks to student nurse Melissa and the Doctor Molly and nurses Oscar, Megan and Rea from A&E. You were all lovely to me and you treated and looked after me very well.

so far 40 minutes late of an appointment, we arrived 20 minutes before the appointment dhouldve started making it an hour of waiting, uncontrolled kid keeps screaming and its triggering my autism. Please, god, help this hospital

Fantastic service with partner to be seen in A&E for a potential fracture. Thankfully, it was just a sprain. In and out in 3 hours. You can’t ask for more than that, thank you to the excellent team at A&E.

A&E- What a place. – 03/04/22

Went back today 06/04/22 …

I went to the early pregnant unit (ward 23) in 5th week of pregnancy with bleeding. The staff took care of me as soon as I got there. Every time when i called them with any problem they always was helpful and do any examination what needed …

My 87yr old mum was admitted to the Manor following a nasty fall. It took 24hrs for a drink of water and nearly 2 days for a bed pan. They showed no compassion, no care, and no people skills and hardly anyone can communicate or converse in …

This hospitals funding should be revoked with immediate effect, this hospitals A&E is by far the worse in UK. After being involved in an RTA where I injured my head first a doctor tried to tell me by looking at me, I was fine and there …

I had 2 children here with the best possible care but my more recent experience was god awful. Honestly I wouldnt put anyone through the rudness of staff the appalling waiting conditions, lack of care lack of patience. They need to build …

I would love to give this hospital zero stars but that’s not possible so I’ll have to give it one. My Grandma has been there a month and has had nothing but awful care from day 1. The nurses have been rude and disrespectful. No one knows …

First off, I have the utmost respect for our emergency services and NHS. I they have very difficult jobs most of the time thankless. But and it’s a big but. Quite a few of the staff at The Manor I have found really aren’t bothered. A few …

It’s known as one of the worst hospitals in England for a reason. My wife is 39 weeks pregnant,she was feeling unwell and they told her to go in. They sat us on a plastic chair in a random hallway for over 7 hours. In the end we got up and …

I contacted maternity triage regarding my situation and I am truthfully disgusted by their behaviour. Their patient care does not exsit it is shocking to wonder how they became midwives. I will be lodging a formal complaint.