Watches of Switzerland reviews

All staff are friendly, professional, knowledgeable and welcoming. Fantastic group of people who deserve credit where it’s due. …

I recently purchased a luxury watch from Watches of Switzerland and I am extremely pleased with my purchase. The salesperson who assisted me, Dom, was exceptional and went above and beyond to ensure that I was satisfied with my experience. …

Top Class service, Jamie was a font of Knowledge, and gave all his attention to us. Such a friendly shop. Love the Oris limited Edition, and saw two other models I will be going back for . Highly recommend.

I wanted to personally thank Alex for the fantastic help with purchasing my new Rolex. What an amazing genuine guy and will recommend to many friends. Great customer service from start to finish from everyone including the host Martina.

We visited the store last Sunday and was welcomed by Dom who from start to finish was first class. From offering drinks and making us feel welcome and comfortable to finding my preference and budget for my watch and pairing me with the …

All staff are very welcoming and professional from the moment you enter the store. Marina was outstanding on looking after myself and my wife, making us both feel at home and seeing to all our needs. I didn’t pre book an appointment but …

I went to a few shops yesterday to make a purchase and settled in the Watches of Switzerland. …

Always made to feel special at Watches of Switzerland Cardiff. Friendly, knowledgeable and helpful staff at all levels, and you will be treated as a valued customer from the moment you walk in. …

Big thank you to Dominic at Watches of Switzerland!
Dominic always makes me feel valued and special every time I go there. The service I had was out of this world! A day I will never forget!! …

Very happy with my visit to watches of Switzerland. The staff ( Dominic) were polite and courteous at all times and i never felt like i was pressurised into purchasing at any time. Extremely happy.

Excellent service from Cardiff Steven Chu goes above and beyond to look after you as a customer.
On my recent visit my sales person was Dominic, he was professional and made me …

Dominic is extremely friendly and approachable. He has a certain charm to him to connect with people. He made me feel very valued and was really patient in explaining the watches of my choice. The wait was very long but it was very much …

I’ve known Jamie for a few years now and this store’s ethos and principles are second to none. He has always treated me exceptionally well and I couldn’t recommend him, and the store enough. …

Having dealt with Alex, I have nothing but compliments for him and his attention to detail. Always going above and beyond to provide the best experience and also make it personal. Highly recommended!

Really appreciated the relaxed and informal approach of the team. They provide excellent advice and help to ensure I
made the right choice when purchasing my watch.

Outstanding Store – Cardiff
Jamie (sales) Marina (hostess) are totally outstanding in every way possible.
I bought 2 watches on Saturday, my second time at a WoS store, but a first in …

My wife and I made an appointment last week with Leah to discuss Rolex watches for myself. She was very informative and enthusiastic and made what could be a dull appointment for a non enthusiast (my wife) into a lovely one. Staff were welcoming warm and couldn’t help enough. Diolch x

My wife and i had a very enjoyable visit to the Cardiff branch. Great staff, great welcome and made a great purchase. Very happy to be treated in a respectful way. We’ll done everyone.

2nd visit & another excellent experience from Leah & team..
Another beautiful timepiece for my wife this time!
WOS Cardiff highly recommend to anyone looking to purchase a new timepiece!

Brilliant service, just as I like it no overly pushy sales staff, trying to get you to spend more £££,Marina front of house is very charming and I’d recommend that when you go in see Jamie, very pleasant experience!🥂 …

Must say service I received from Dominic and the rest of the team was incredible from start to finish.He was always so happy and extremely helpful. Dominic went the extra mile to make me feel like I was the most valuable customer that has …

Excellent service, time and time again.
Treated like royalty on arrival from the first time I entered the store a few years ago. …

I had a brilliant experience on my recent visit. I dealt with Dominic & Steven who were both excellent. Steven in particular went the extra mile to make my visit a memorable one. Thoroughly recommend paying the team at WOS Cardiff a visit. …

The service I have received from Mike Chapman and the team has been incredible from start to finish. Every single member of staff always takes the time to speak to you and say hello. They’re always so happy and helpful. Mike always goes the …

Dominic , Marina & Jamie
All very helpful and pleasant at the Cardiff store . …

The whole experience from the moment I arrived at the door a few days earlier to consider my purchase choices, to completing my purchase on the 18th, was outstanding. …

Excellent service from knowledgeable staff. Arranged the repair of one of my watches. I am extremely pleased with the quality of the work done and the quick turnaround.

Consistently concise advice from warm and relaxed, but professional staff (Jamie Owens on this occasion) in a pleasant environment.
Jamie expertly answers questions and allow you time and space to make decisions without applying pressure to buy.

I took my wife’s Rado to Watches of Switzerland in Cardiff for a replacement battery and was advised to go to a local shop called In Time. They ruined the watch .. have a look at the picture …

All the staff are very friendly I was greeted with a warm welcome Steven and Mike always deliver the high standards of customer service expected both a credit to the store.

The team were really welcoming. This was a landmark purchase for me and from the hosts to Brodie the team did a great job of making me feel comfortable.

Recently purchased a watch from the Cardiff branch and had the pleasure of dealing with Vinny Rees, really positive experience and made to feel valued as a customer which wasn’t driven by purchase cost rather just driven by excellent …

Always great service from the team, I can’t recommend WOZ Cardiff enough. Thank you guys for all your help. Regards Paul Y

First time I have bought a watch from Watches of Switzerland and the service was brilliant.
A very big thank you to Dominic and Marina for their welcome, help and advice and making the whole process enjoyable

Served by Alex at the Cardiff branch. I was really impressed by the level of service I received. I didn’t feel rushed at all and Alex clearly knew everything there was to know about the watches I was looking at. Would highly recommend going there!

Bought my second Rolex DJ to date, I cannot recommend WofS Cardiff enough, especially Jamie with his warm friendly customer service. Best Rolex Experience…. Keep up the great work Jamie.

Had the pleasure of dealing with Jamie when purchasing my partners watch for his birthday. From start to finish, I had the best customer service from everyone involved, including Michael, Alex and Brodie. …

Dominic it was a real pleasure to meet you yesterday and thanks so much for making the experience so pleasurable l am a bit disappointed l couldn’t purchase my dream watch on the day and take it off my bucket list but thanks so much for …

Jamie in the Cardiff store was great. His knowledge of watches was impeccable and even knew the history of the companies.
Very impressive. Both myself and my fiancée where made very welcome and were well looked after from start to finish. Definitely would recommend

Huge thanks to Alex for everything. Incredible customer service and a true credit to WOS.

Always get a warm welcome from the Cardiff store and big thanks to Dominic, Mike, Steven and Jamie for their help over the years – whether that be a watch repair or securing one of the harder to obtain pieces. Showroom is always impeccably presented and service top notch. Look forward to my next visit! Many thanks.

A big thank you to watches of Switzerland Cardiff, especially two delightful ladies Brodie and Marina, where we always have a warm and friendly welcome, and I was given the opportunity to purchase a beautiful watch. Looking forward to the next time.

Michael looked after me when purchasing my new watch for my wedding, can’t speak highly enough of him and my experience at the shop, thrilled with my new watch

Thanks again

Fantastic customer service again at WOS CARDIFF from Steven Dominic and Marina

My whole experience for start to finish has been amazing. Steven, Dom and team are always welcoming and go above and beyond. …

I am an existing customer who could not be more happy with the level of service and assistance provided to me by Dominic and the full team at WOS Cardiff. They made my dreams come true with the recent purchase and amazing customer service provided to me!!! I am over the moon with everyone there.

I Picked up my new Rolex watch strap last week.
I find dealing with Steven and all the staff at Cardiff WOS friendly and at the same time professional, which make it such an enjoyable experience. All the …

Couldn’t of had better experience! Soon as someone was available they sat me down offered me a beverage. I had an appointment booked with Dominic – Absolutely brilliant service, very informative. He made sure all my questions were answered and was very up front and honest about everything. Would definitely recommend!

Always a pleasure dealing with the Cardiff branch in particular Kate

Amazing customer service, Dominic was an absolute legend from start to finish. Would highly recommend to anyone thinking of purchasing from this store. Very professional, knowledgable and courteous.

I had an appointment this afternoon at the Cardiff WOS store to be registered for my next desirable watch to add to my collection. The shop environment was clean and up to the highest of standards with hand sanitiser stations in place and …

Extremely professional and very polite team of people working at this store. I was served by Jamie over the lockdown period and he was a pleasure to deal with, he got me the watch I wanted sourced in from another store promptly. Highly …

Fantastic experience visiting and purchasing my watch from the Cardiff branch of Watches of Switzerland recently. Alex who dealt with myself and wife was excellent

I had the pleasure of dealing with Brodie. She was extremely polite, well mannered and welcoming.
I recently had to go back in the store to have my watch adjusted and she was …

Absolutely amazing experience. I would highly recommend Vinny from this store. I am like a lot of other people trying to get hold of Rolex’s – I am very impatient to say the least hence why I usually buy off the grey market. I spoke with …

Pleasure to deal with again and great experience when buying my new timepiece. Highly recommend

Visited Watches of Switzerland as I was looking to make a purchase to add to a collection but didn’t have any particular watch in mind. I had made an appointment and was greeted by a very pleasant individual who immediately made me feel …

Absolutely fantastic service. Was seen to by Jamie who was extremely helpful and managed to sort two watches for myself and my brother. He was polite, courteous and provided the perfect experience for purchasing a watch. Would recommend WoS to anyone.

Fantastic experience, Dominic who I have been dealing with is absolutely fantastic and made me feel extremely welcome on my first visit taking his time right at the end of the day to go through options with me and taking note of what I was …

Not normally one to write reviews, I felt compelled to, after having the most wonderful experience at Watches of Switzerland Cardiff. Having bought a couple of Omegas previously, I collected a Rolex GMT Master a few months back. Since …

Great store and location. The staff are extremely helpful and fair on the price – happy to work with you for a deal. …

Popped into store few months ago and met Dominic who was very knowledgeable and really took the time to find out which watches i liked but more importantly he asked about myself and genuinely was interested in my business and family. He …

The buying experience was excellent.

A big thanks to Mike for helping me with the purchase, and to Jamie for the …

Went in to buy an omega watch was told to come back at 4pm
This was at 11 am on a Saturday shocking

Outstanding service today from Gemma. Really made us feel welcome. Great knowledge when selecting my wife’s new watch. Even gave a bottle of bubbly to celebrate the wife’s birthday. Highly recommended.

Can’t recommend the WoS Cardiff store highly enough. I have predominantly dealt with Steven and Dominic and they are fabulous. This store should def be your first stop for a luxury watch purchase.

Great service from WOS Cardiff. Brodie and the team were first class. Made the experience of purchasing a new watch very special.

I contacted the store last Friday and talked to jamie. He was very courteous, polite and very professional. I enquired about purchasing a certain watch as a Birthday present for myself. He informed me that the watch in question was not in …

The service we received was excellent, Bella could not have been more patient with us trying to choose a watch, it was our 30th wedding anniversary and she helped to make it a memorable day. All the staff made us feel very welcome. I would highly recommend this branch based on our experience.

Professional and courteous. Good business model here.

About 20 years ago I bought my first ‘proper’ watch from Watches of Switzerland, here ins Cardiff, I still have it and it serves me well. However today I decided to buy something a bit more modern and was fortunate to be served by Mr …

Outstanding service by Dan, went into the store after having my heart set on a new Rolex. Dan helped me find my watch and got it just in time for the wedding! Will definitely be seeing him again. The team were great and it was a lovely atmosphere. Thank you Dan 👌🏻👌🏻 …

I visited the Watches Of Switzerland Store in Cardiff after lockdown. I was after one specific watch that I couldn’t stop thinking about. Danyal Sadiq served me and was absolutely awesome. He was very welcoming and made it an amazing experience for me. I’ll Definitely be going back to purchase more watches very soon! Thank you!

Gemma in Cardiff store was very professional and helpful. No pressure at all. Vincent was very helpful also prior to the appointment liaising over email and phone

I have visited Watches of Switzerland Cardiff several times over the last year and have always dealt with Danyal. On our last visit Danyal found the perfect watch for my wife, a Breitling Super Ocean, 36mm, with a white dial. She is …

5/5 service from Brodie. Really helpful and very informative. Recommend to contact Brodie to purchase your new timepiece.

If you are looking to buy a Swiss watch, I can certainly recommend the store in Cardiff.
The staff were very helpful and the overall buying experience was very professional.

Dominic was a great help when I was looking at purchasing a watch, not pushy at all and very informative. I would definitely recommend him if you were looking to purchase a watch.

Great service and very welcoming

I had an amazing experience at watches of Switzerland Cardiff, Vincent took the time to talk me through my purchase and made the experience a special one would highly recommend to anybody.