Total Reviews 80

Average reviews from all platforms

Average Rating 3.1

Average reviews from all platforms

  • 5.0
    39
  • 4.0
    1
  • 3.0
    3
  • 2.0
    2
  • 1.0
    35
Zuto reviews breakdown:
Google
3.1
80

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80 Zuto reviews on Google

RB
richard bidwell 7 months ago on Google
( 5 out of 5 )

I can’t fault the service! I was driving my new car within 5 days from the start of the process! Very simple and straightforward to understand. You won’t find a better service anywhere in my opinion and I wouldn’t hesitate to use them again in the future. Top marks to Zuto

JE
Joash Emmanuel Jao 7 months ago on Google
( 5 out of 5 )

Very skeptical with car finance offers. I initially wanted to buy a particular cheap used car from Autotrader but they showed me some better options. It was more expensive but the price was a bit lower than market value. I took risk and …

KD
Kamil Dyrbus 7 months ago on Google
( 5 out of 5 )

Brilliant team!

I’m glad I’ve decide to use Zuto. Such a pleasant experience. Very professional …

RW
Racheal Williams 7 months ago on Google
( 5 out of 5 )

Dealing with Zuto was a wonderful experience, the customer service is top notch. Bridie really helped me, I saw a car l liked and was driving it away within 4 days! Brilliant and helpful staff. Amazing company- would recommend!!

IN
Izzy Nelson 7 months ago on Google
( 4 out of 5 )

Very good service. Attentive staff. Good level of reassurance. Only issue was some of the online parts of the application process which I found very difficult to navigate and understand but that may well be more down to me than a fault with their systems! Overall I think Zuto provided excellent customer service and highly recommend them.

GB
Georgia Bateson 7 months ago on Google
( 5 out of 5 )

Knowledgeable staff, my billions of questions didn’t annoy them. They helped me find a car within budget and from start to finish I had my new car in three days! Best customer service I’ve experienced in a long time.

KC
Kevin Casey 7 months ago on Google
( 1 out of 5 )

Shocking my father had credit granted and finance company paid zuto no issues however when collecting vehicle was told zuto pulled plug yet finance company has no idea why and were happy to proceed it seems zuto do whatcthey want …

MB
motor boyxx123 (motorboyxx123) 7 months ago on Google
( 5 out of 5 )

It’s my first time ever getting a loan for a car and I’m very satisfied with the company on helping me getting the car I needed. I highly recommend it to anyone else and any problems you have, they will sort it ASAP

DR
Daniel Rogers 7 months ago on Google
( 1 out of 5 )

Probably one of the worst experiences I’ve ever had in my life. Zuto will assure you that when you turn up and are happy with the car and that it’s a very simple process, so with that in mind, I’ve travelled over 3 hours by train with all …

FP
Fotis Pothos 7 months ago on Google
( 5 out of 5 )

Fast and smooth procedure. Zuto helped me to find my new car and there were very honest and detailed with all the aspects of the loan procedure. Highly recommended and I sure I will use Zuto again in the future

D�
Dave “Davey” Stone 7 months ago on Google
( 1 out of 5 )

Great at getting to you buy a car never off the phone. I bought a car in February last year, at the point of mot an issue was found which I have now proved was there at the point of sale. Raised a complaint with my hp company who have been …

SB
Steven Bradley 7 months ago on Google
( 5 out of 5 )

I used Zuto when looking for a new car and the help I received was exceptional. Tahan took the time to call me around me busy work schedule and sent comprehensive lists of cars to find my perfect match. Was not pushy at all, instead was …

JB
John Bobby 7 months ago on Google
( 5 out of 5 )

After searching other finance companies this one is by far the best. After filling in my details within 3-4 days I was driving my new car. So quick with their searching and helping their customers to their needs and funds they can afford.
HIGHLY RECOMMEND!!!

HM
Henry Morgan 7 months ago on Google
( 5 out of 5 )

Great customer service feom Ahmed and the rest of the team. Ahmed kept me posted on every step and also helped me find a better car compared to my choice. I recommend everyone to use Zuto if you are looking for great service and quick response

AF
Andrew Forrest 7 months ago on Google
( 5 out of 5 )

Zuto have provided me with a wonderful service to which end my wife’s new car is sat on my drive ready for her to enjoy driving with the roof down in the Cheshire sunshine! My loan was agreed within minutes, obviously after jumping through …

ZA
Zaineb Al-Najjar 7 months ago on Google
( 1 out of 5 )

DO NOT USE! They pressured me into agreeing into the finance agreement assuring me that when I viewed the car and I didn’t want it that I would not pay anything and they will cancel the finance. I called them to let them know I was not …

CG
Connor Gallagher 7 months ago on Google
( 5 out of 5 )

Offered the most competitive finance rates out of the three companies who gave me quotes. Helped me find the perfect car quickly and most importantly the rep wasn’t hounding me non-stop like the people at CarFinance247. Would highly recommend!

SW
Susan Williams 7 months ago on Google
( 5 out of 5 )

5* everything was easy to do all explained clearly done at my convenience, had my car delivered within the week ,car is great by the way Thank you

VT
Victoria Trudgian 7 months ago on Google
( 5 out of 5 )

Lovely experience very quick and efficient. Shame I’ve had issues with the car day after buying it then 2 weeks after, I brought it’s had to go back to the man who brought it have work done. Put a downer on buying it. Otherwise great service.

AM
Alex McCarthy 7 months ago on Google
( 5 out of 5 )

Incredible service from start to finish with Zuto. I dealt with Dan, from initiating the search to picking up my lovely new car it took about a week; everything was explained clearly, and Dan did everything possible to ensure the journey …

AM
Aimee McKay 7 months ago on Google
( 5 out of 5 )

Huge thanks to Joshua for helping me along the way with my application. It’s my first time buying a vehicle, I had so many questions! But josh was so patient and happy to help whenever needed. …

AP
Adriana Patchton 7 months ago on Google
( 1 out of 5 )

Service is so poor! They agreed for car finance, all documents signed, ready to collect new car, just to be advise that apparently new documents need to be re-signed, when we check documents again we found out that they increased APR …

JH
Jane Harrison 7 months ago on Google
( 1 out of 5 )

Great at the start really helpful and seems genuinely interest in getting you your car. Then when a problem with getting the car from the dealer happened they couldn’t be bothered at all. Then when you say after 3weeks of not receiving your …

AB
Amber Broadwood 7 months ago on Google
( 5 out of 5 )

Alex from Zuto provided 5 star service to me. Alex listened to the spec I was after in my new car whilst baring in mind my budget. He was in constant contact, offering me his time, patience and help. All the things you need when looking for a new car, much appreciated!

HA
Helen Apostolidis 7 months ago on Google
( 1 out of 5 )

Would never go through Zuto again, they harass you daily with calls and texts when picking a car as soon as you have picked your car up and there are any issues customer service are non- existent they will not pick up the phone anymore. …

CC
Chileshe Chanda 7 months ago on Google
( 1 out of 5 )

Great at taking your money. Unhelpful when things go wrong. I bought a van using them that broke down a few days after. Third party garage diagnosed it as needing a new engine. Perfect grounds to reject a vehicle within 14 days. Zuto …

MQ
Mitch Quirk 7 months ago on Google
( 5 out of 5 )

There’s a lot of bad 1 star reviews here, enough to put anyone off exploring Zuto. But my experience was spot on. I enquired about a car I’d seen, applied for the finance, and the next afternoon I was driving the car home. Really quick and really good service. No issues to report.

AP
Aurelian Prisecaru 7 months ago on Google
( 1 out of 5 )

Had a finance exactly 5 weeks ago. Vehicle started having problems, Zuto asked for diagnostic which I did at my own expense. They are telling you that Customer Care team will contact you 24-48 hours which at the date of this review I am …

DH
Diego Hernan 7 months ago on Google
( 3 out of 5 )

In the beginning I had all the support that is whenever I needed some information I received help immediately, absolutely fantastic. After I signed the contract, the service explained disappeared. I was having difficulty accessing my …

DS
Dawn Smalley 7 months ago on Google
( 5 out of 5 )

I applied through Zuto, applied and within minutes got accepted. My agent was simply amazing, start to finish answered all my questions (I am the type to reiterate questions to make sure I understand everything – this didnt matter!), …

D
danielmurray95 7 months ago on Google
( 1 out of 5 )

Avoid this company as they cause nothing but hassle.

I bought a car through them 7th January 2023, the car has been back to the …

SH
stephanie hopkins 7 months ago on Google
( 5 out of 5 )

Can’t praise this company enough. Big shout out to Sam.. my experience was like a Craig David song.. spoke to Sam on Thursday, Chose the car by Friday. Matthew read my t&c by the evening and the finance was agreed with Wendy by Saturday …

JC
Julia Cek 7 months ago on Google
( 5 out of 5 )

Absolutely Superb!
Very quick and easy procedure.
I am very pleased with my car and grateful for Zuto to help me find affordable finance and an incredible car too! I would recommend 100% 😍 …

KK
Keith Kirk 7 months ago on Google
( 1 out of 5 )

Absolutely NO after care help. Bought a car September, before the end of the year we had to put a new clutch in of course this wasn’t covered by the warranty. Then countless calls to the car dealer we bought it from who kept saying bring it …

YS
Yusuf Saraç 7 months ago on Google
( 1 out of 5 )

Definitely stay away. everything until you get the loan. If you have problems with the place where you bought the car, you are completely alone. they are never on your side and they are not helpful. They delay us for 60 days and they say we …

PB
Philip Blundell 7 months ago on Google
( 1 out of 5 )

Always texting, phoning and emailing you everyday . Even when you have picked up the car and its on your drive and paid for you get messages , and emails . Saying you can now collect your car from the dealer . …

CB
Charlene Breadner 7 months ago on Google
( 5 out of 5 )

Can’t recommend enough, great service from the zuto team, finance sorted out quickly and efficiently. Extra thanks to Jay who has the patience of a saint for all the correspondence and helping me get the car I wanted.

MR
Mrs R Jolie 7 months ago on Google
( 5 out of 5 )

Fast and easy process. I can’t believe that I had my car within a week. The staff were supportive, effective, and professional. Hands down the best service

SW
sandira williams 7 months ago on Google
( 5 out of 5 )

Lovely experience, everyone was really helpful. If my agent was not in, anyone the answered the call could assist and keep me updated with the process. The process was also very fast.

MJ
michelle jackson 7 months ago on Google
( 5 out of 5 )

Excellent customer service, Mitch who dealt with my case managed to get me car finance even though I had been refused elsewhere. He kept in touch with me at every stage. Would definitely recommend this company to my friends and family.

NK
N K 7 months ago on Google
( 5 out of 5 )

It was a great experience knowing that you’ve achieved what seemed to be impossible.
Zuto made my life shine again more especially when I lost my first car in the …

LA
Lianne Allwood 7 months ago on Google
( 1 out of 5 )

Absolute frauds and don’t care about customers! Have given car back due to ongoing issue for over 10 months and as advised by financial ombudsman. The dealer took the car back 4 weeks ago and zuto have done nothing! I was told they would …

IS
imogen sullivan 7 months ago on Google
( 1 out of 5 )

Would avoid at all costs. If you have to raise a complaint expect it to take months but be sure to check the complaint has even been logged as mine had not been despite phoning every couple of days. I was sold a car that I’ve had for 10 …

YS
Yusuf Sarac 7 months ago on Google
( 1 out of 5 )

Definitely stay away. everything until you get the loan. If you have problems with the place where you bought the car, you are completely alone. they are never on your side and they are not helpful. They delay us for 60 days and they say we …

LB
Lucy Baker 7 months ago on Google
( 1 out of 5 )

Absolute joke! I part exchanged a perfectly good car to upgrade. I’ve had nothing but problems with the car! not long after I bought it ,the garage I got it from went bust! I had a couple little jobs done on the car it now turns out head …

MM
Martin Meaney 7 months ago on Google
( 5 out of 5 )

I contacted zuto and my customer service assistant Jamie called me back, he promised me that he will find me the best finance available to me and companies would not be able to match the options they provide. Jamie was correct I searched …

R�
Ron “ThatRon” Carney 7 months ago on Google
( 1 out of 5 )

No matter what car I wanted they found a reason to say no and offered a more expensive alternative. After every phone call I felt as if the were on purposely pushing me to use the full amount of credit as possible. As if it was something …

FC
flexi ceey 7 months ago on Google
( 5 out of 5 )

Zuto has one of the best Customer satisfaction policies I have ever received. They are patient in dealing with Clients and their assistance to get the best possible deal for cars is top-notch.

VK
Vijay Kumar 7 months ago on Google
( 1 out of 5 )

Just waist time, say can help, and finally nothing.Just waist my time
and money. And carefully before never no sent deposit if you not get guaranteed what get loan. Because Zuto recommended for seller transfer deposit, and after not shortage loan. Big scamer Zuto

IV
Ioana Vasile 7 months ago on Google
( 5 out of 5 )

I really recommend Zuto. They offering very good a consultance and services. Everything is happening so quick if you know what car are you looking for and have all your documents ready. They answering very promptly to all calls and clarifying everything if you are concerned. Very friendly staff.

J(
Jay (Jay) 7 months ago on Google
( 1 out of 5 )

To Mr Ryan Dignan, Zuto Director and Mr James Wilkinson CEO

I have emailed you a number of times and you don’t have the common decency to …

TP
Terry Page 7 months ago on Google
( 5 out of 5 )

Will. The representative from Zuto is a credit to the organisation.
This guy should be in a managerial role to share his wealth of knowledge and expertise. …

AH
A H 7 months ago on Google
( 5 out of 5 )

Would recommend Zuto! I had no problem, the team were exceptionally professional and knowledgeable in their work. Found me the best quote and finance company and didn’t give up on me helping in every possible way they could. 10/10 for …

RD
Rozar David 7 months ago on Google
( 1 out of 5 )

I would not recommend at all. They will waste your time and money. I have been chasing them since last two weeks. On first instance they approve finance and deposit money in dealers account due to lack of communication dealer sold car and …

RB
Rob Bonfield 7 months ago on Google
( 5 out of 5 )

Brilliant , was a long process with my finance finding the right car to suit , patience and service was very good kept in contact and when right car was found the deal was done in less than 24hrs

DT
D T 7 months ago on Google
( 1 out of 5 )

I purchased a vehicle using Zuto/Blue Motor Finance on 24th October 2022. Zuto Finance promised that all their vehicles were of good quality used stock. The vehicle came with a two month inital warranty from the garage which is Central …

WT
Wogan Terry 7 months ago on Google
( 1 out of 5 )

Bought a car through zuto, car was faulty so took it back to the dealer, who kind of fixed it but says it wasnt 100% , no money off offered, i was told i can take it the way it is or get a refund as the dealership wasnt willing to put a new …

LK
Lara Kingston Stewart 7 months ago on Google
( 1 out of 5 )

Worst customer service I have ever experienced, arranged to finance a car through Zuto. …

ID
Ionela Daniela Gheorghe 7 months ago on Google
( 5 out of 5 )

Very happy about the services and extremely happy about my car. I love it

YS
Yusuf Saraç 7 months ago on Google
( 1 out of 5 )

Definitely stay away. everything until you get the loan. If you have problems with the place where you bought the car, you are completely alone. they are never on your side and they are not helpful. They delay us for 60 days and they say we …

CW
Christopher Wood 7 months ago on Google
( 5 out of 5 )

Your sales lady Lisa groom was amazing all the way from first call to me picking up my new car and she sent the car through to me and jenny to as Lisa was not well absolutely brilliant both of them and I was very surprised when I arrived to pick the veh up it is stunning

JL
Jamie Lee Jr 7 months ago on Google
( 1 out of 5 )

Zuto Sourced a VW Caddy for me, nothing but problems. Injectors issues and now constant smoke coming from the engine bay. Could potentially cost me thousands to sort. Tried to contact Zuto on a number of occasions without no success. Awful

KN
Kelly Nunes 7 months ago on Google
( 5 out of 5 )

Very happy with Daniel Ross and his customer service he helped me find me a new car instantly gave me a lot of helpful suggestions and advice on what was available for me he was also very responsive to my questions via email and phone! Thanks Daniel

SM
Samantha Miller 7 months ago on Google
( 5 out of 5 )

Zuto’s sales (charley) couldn’t do enough to help me find my motor it drives great however, the company that I have picked my vehicle up from isn’t the best. My car has a few issues with it that are being rectified but this shoukd of been …

ES
edward studham 7 months ago on Google
( 1 out of 5 )

Unfortunately not the best experience. Picked a van, signed paperwork, told pickup date. Then delay after delay, renting vans to cover delays. Eventually cancelled. Then picked another van, waiting for them to approve the dealer, told a few …

AS
Anthony Stronge 7 months ago on Google
( 1 out of 5 )

Shockingly poor customer service, not interested in helping customers find cars or even tell them what cars they could finance and what dealers they have approved. All kept secret along with any vehicle info. Until they get the credit …

P
Philip 7 months ago on Google
( 1 out of 5 )

I picked up car from London. The finance company told me if there is any problems with the car to inform them. I messaged Gareth the zuto advisor the day after I collected it and told the person, I bought car of there is a steering wheel …

MC
Monica Costa 7 months ago on Google
( 5 out of 5 )

2nd time that i buy a car with Zuto. Great Customer Service you have your own account manager that makes things much more easy. Thank you Ashleigh for your your help and for make all this process so easy.

DW
Daisy Weston 7 months ago on Google
( 1 out of 5 )

AVOID THIS COMPANY! They are great when wanting to sell to you but any issue after is ignored. I have phoned them 5 or more times, been hung up on and ignored. I had been told if I send a £150 deposit to a ‘trusted garage’ I could easily …

DD
david donaldson 7 months ago on Google
( 1 out of 5 )

Zuto is lucky to have 1 star from me. This company is absolutely atrocious. Today marks the 8th week being left without a car. Everyday for the last 8 weeks I’ve called everyday to get some answers. I was left with an unsafe car and …

AZ
Andy Zhao 7 months ago on Google
( 3 out of 5 )

Average good for finance from my own experience but try to avoid for any other exdend service like exdend warranty service. You could get lot better service for the same money. …

DC
Dylan Carradus 7 months ago on Google
( 2 out of 5 )

Very friendly but awful communication.
My documents kept getting lost and I had to sign the same loan agreement 3 times and I had to wait over a week to get my car …

LH
Leigh Hawkins 7 months ago on Google
( 1 out of 5 )

In may i de used to upgrade my car, Zuto were initially very helpful finding me a money lender & a vehicle. I picked the car up on,the way home the coolant light came on, got it home rang garage they told me to take it to a local garage & …

WE
will edwards 7 months ago on Google
( 3 out of 5 )

Customer service was friendly and helpful…couldn’t find a car on the site, but found a car I liked and they were willing to work with the dealer. I will admit once I’d found the car, thats when everything seemed to go downhill…they knew …

KS
kyle sladden 7 months ago on Google
( 1 out of 5 )

I got pre approved and chose a car.
I was given a representative named Owen to deal with my account.
He asked me for payslips, I sent them. …

GG
Glen Godsmark 7 months ago on Google
( 1 out of 5 )

They were very quick at finding a car for me that i thought was good as i olny had the car 3x weeks and then the problums started now this car was ment to come from a proven trusted car company wiz motors in luton trusted i would.nt trust …

CP
Connor Potter 7 months ago on Google
( 1 out of 5 )

told me i was accepted for a finance so i said i would sell my car i had first and pay off the settlement so i didnt have two cars as my old car was faulty and i needed a working car. i chose a car i liked they said i was fine just as they …

MS
Monty Sullivan 7 months ago on Google
( 2 out of 5 )

Zuto was great, yet the car dealership wasn’t….. got there early and needed to wait due to lunch? But it was Ed so I didn’t know paying and insuring a car I haven’t seen yet

CC
Claudia Ciocalau 7 months ago on Google
( 5 out of 5 )

I had a really good experience, the agents I spoke with have been very helpful and made the process very easy. All the agents were very professional and really friendly. Thank you!

HN
Herman Newell 7 months ago on Google
( 5 out of 5 )

Excellent service , kept me well informed at all stages, error free and smooth process , Josh was exceptional in helping me to obtain the car of me choice, thank you Josh

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