Ageas reviews

Car insurance time – Ageas were the cheapest quote last year and after searching around, these still came back the cheapest this year…. so, I called them and it turned out my renewal price was even cheaper! This is the first time I have …

The worst experience ever been with them, most people expect from an insurance company is in the unlikely event of being involved in the accident then your insurance company should deal with everything as long as you provide all the …

Not worth even one start! Worst experience I ever had! Customer service totally joke. Had an accident January 22, call next day for the update my case not registered…after that day every single time has to chase, no response for weeks. …

Terrible! Had my car stolen then they took weeks to get it assessed. So under this defaqto rating of 5 no hire car is provided until it’s assessed. Then when it was they offered me 5k for a car that’s selling for between 9-13k depending on …

Have been with Ageas just over a year. I’ve had to put a claim in after the car was run into while parked up at home. I just want to say thank you to all I spoke to. Everyone was pleasant. The claim was sorted very quickly and efficiently. Even for the car seats that required a replacement. I am really pleased with the service provided.

Went to Ageas as a new car insurance customer.Found a policy I wanted and paid a deposit to get the ball rolling.Two weeks later they call me to claim I effectively lied on the application so, guess what,- a hike in the premium …

Ageas lie about car accidents on no claim certificate. When there was the other driver fault, they put multiple car collision.
They’ve never fully investigated the incident and I have plenty of pictures of …

Absolutely shocking company run by incompetent employees, you have to do all the phoning around chasing things in the event of an accident. A car sticker counts as a modification, they tell you things are modified without even looking at …

Had my car written off. They have undervalued it. They have told me that their engineer has looked at it to determine the value. This was 4 days ago. I’ve just been to the yard where it was taken to and the car is still there. Nobody has contacted them about it. They just lie.

3rd party claim for a small fender bender has taken more than 6 weeks to resolve. The wrong part was ordered TWICE. Literally the same part was incorrectly ordered on more than one occasion. Apparently back order will mean it will be over 3 …

DO NOT BUY THROUGH A BROKER. If your housing company (Redrow for example) try to push you to take out house insurance with this company, do not take it. They are very expensive and offer one of the worst customer services I’ve known. You …

Very poor customer service. I have been waiting over 10 weeks to get a settlement despite providing all evidence. No support, No customer service. Stay away from this company.

I’ve been insured with “ageas” company, and it became evident during the claim process that the “ageas” company does not want to pay out for the claim. …

I must say this is the worsed experience I have ever had with any insurance company. My vehicle was stolen and Ageas offered me less than half of what it is worth. They Continue to argue the cost with me and my wife and even try to manipulate us with questions so they can falsify the claim.

Absolutely shocking service from a lady in the quote department. She was so rude to my elderly father. I am writing a formal complaint. Avoid this company at all costs please! So very rude and quoted double the price we’ve just been quoted elsewhere! Please please please Avoid!!! I wouldn’t even give them a 1 star!

Unbelievably poor. Disgusted at the lack of customer service and care for my elderly, chronically sick parents who are living in an unsafe space while this insurance company does nothing to progress the promised equipment and repairs unless …

This company is a SCAM in every sense of the word. Be very careful, they provide you with the lowest quote to as a catch, then once you purchase their insurance, they go around digging up information on you and using loop holes to charge …

We had a burst water pipe so needed to call the home emergency line on a Saturday afternoon. It took 1 hour 25 minutes of queueing just to speak to someone to report it. I was promised a call back from an emergency plumber within 2 hours. …

Don’t use for home insurance. They cannot answer phone inside 45mins. I tried to claim and the first step is I have to find a company willing to make a report on the cause of damage – which is close to impossible, plus Ageas are not going to pay for it.

Avoid! I have fully comprehensive insurance with this company and I had an accident, I have dash cam footage showing the 3rd party driver was at fault and sent it to them straight away. They wanted to pay me out straight away but the offer …

Insured my classic car with them via 3rd party broker.

Vehicle sustained damage, tried to get the repairs done myself but couldn’t find …

Agead cancelled my car insurance after 3 weeks by email. I only had a few hours to get another car insurance. Cannot recommend

1 star is being too generous. Took premium but because of our location can’t/won’t help. Should have explained situation and refused to take premium but didn’t. Highway robbery.

If I could give no Stars I would! Rubbish Customer Service. Their website appears to have faults – not transferring to appropriate screen, but when (eventually) getting through to Customer ‘Adviser’ (Ha!) I was told to be more patient!! …

Worst company. You can your insurance as you sell your car and send them a recorded delivery and they still say they didn’t get it and charge you! Glad I’m away from them!

Appalling company. Mistake after mistake on their behalf and then threaten me with emails after they failed to send me letters detailing what I allegedly owe them after their mistakes. What a bullying, incompetent company. Never again!!

I don’t think ageas want customers. I sadly recommend them after having car insurance to my parents for home insurance and wish I never. Caused them too much stress. Got a home insurance quote, happy with quote, card payment declined 4 …

Changed my car and was charged a extra £210. But did a new search as a new car and it was £50 less than my previous car. Rip off merchants.

Don’t use them! the free online ‘change your details’ just does not work! it just falls over, you end up trying to get through on the phone, I’m on my second attempt, another 40 minutes of annoying music and still not got through! I can’t …

I am convinced that this company are fraudsters!!! Its impossible to get hold of them , they never do what they are supposed to. They basically just fob you off and you end up going around in circles wasting all your time. Avoid any …

My god I’ve never seen so many made up fees in my life! And when you challenge it they change the name of the fee to try and make it sound more applicable! Avoid like the plague.

Possibly the worst insurance company I was reffered to them via the thrid party when I was involved in an accident and the other driver was at fault, they lied about the whereabouts of my vehicle, left it at the side of the road for 3 …

Awful people, I bought my car in oct 2020 I was with another company before,. I told them I bought car in December 2020 ,, by mistake they kept on Asking me for the exact or a copy of log book ,. I lost my log book ,. So because of that …

Absolutely horrendous. I had to update my policy leading to an additional payment which was no issue…. However they continued to send me emails/texts about my payment and if I didn’t make it my insurance would be void. I have spend days …

Appalling insurance company. Made a claim in July 2022 for my pet, and as of this date of the review they still have failed to pay out. Trying the ‘did your dog have to go to an emergency vet’ line and trying to imply that what my pet had …

Avoid at all costs! They do not help anyone with disabilities if they can’t use a phone yet do not allow you to deal with them any other way. Tried to cancel due to a medical bill meaning I can’t drive anyway and they have charged me over £240. Do not use this company for insurance they are horrendous

Was with ageas for almost a year, in that time I made 1 claim at which I was not at fault, reversed into whilst stationary. It took months and months to and I had to call every week to chase up my claim, and even when the claim had closed …

Very good fair deal on my old car qwick payout can’t complain 👍 …

Pet insurance cover absolutely shocking. We paid for Ultra the highest level of cover and it’s practically a scam! …

Expect to be on hold for minimum 45 minutes before they pick up the phone. Honestly, you have more chance of communicating with the dead than this company. I have attempted to call them several times over the last two months and have had to …

Never known a company like it. Took car insurance then to find it £32 cheaper elsewhere so cancelled within 5 days for my cover to cancel 8 days later!!! They are trying to charge £62 for 13 days cover, £20 for a set up fee & £25 cancellation fee..haha no chance.. straight to the ombudsman because they can’t charge that

Unable to make any type of contact tried every day for a week, spend a total of 4 hours on hold with no answer and Web site not available today 6-3-23 and guess what on hold again for 30 minutes until my phone goes into battery save and ends call

The worst Insurance company in all my 66 years of been on this earth, I have tried to contact them for the last hour and a quarter and still no answer on the phone line, all you get is a message, (were sorry you have had to wait as soon …

quoted £157.00 more than last year like for like, no phone number to ask why the big rip off hike, going elsewhere, adios Agea

Poor customer service, claim for dishwasher replacement payment over a month and counting. Hang on in a queue in excess of an hour no reply, emails at least 10 days to acknowledge. Not good

Making a claim made so difficult. i had a large flood in my open plan hall and lounge i have had insurance for about 8 years and never had cause to claim before now thank God . A burst hot water pipe in the flat above mine caused a lot of …

Avoid. Took money twice, cover was started from wrong date, then randomly get a letter asking for more details than a mortgage company would ask for despite all documents provided at application stage. Eventually gave up and managed to find a reputable company at almost half the price!

Terrible rude service, call handlers just couldn’t care less, your told by documentation to speak out if you need help or has finical issue and then get treated like dirt over the phone, spoken down to and they refuse to help. Complaints …

They are horrible company who charge you over £300 for leaving them horrible way of making money

They are poor to deal with, no update on claim until you ring them.

Really bad experience with them & will be checking if they are the underwriter …

This must be the worst insurance company out there. I have been waiting 78 minutes now to get through. Please do not give them your business. Why should anyone have to wait all this time. I will never ever go near them.

Worst company I’ve ever come across Argos customer service are most useful, spent 5 hours trying to get temp insurance when it should of been sorted in 5 mins still as I type this review I’m still on hold if I could give zero stars then I would gonna be cancelling both my insurance policy’s with them today!

A company happy to take your money but pass the buck when it comes to claims and repair. …

Avoid at all costs, Online is great,prices are great and you think you married the insurance bride of the century…but wait until you make a claim. Heartless, detached, uncaring bunch of people. No payout on car stolen, no cover on car …

I was unfortunate enough to speak to Kevin in accidents after accidentally believing this was the only number for argeas. ‘Kevin’. Told me their line was busy. And only for accidents and put the phone down on me. I rang back. And got …

My policy was auto renewed to ‘Comprehensive essentials'”, a few months later, a crack appeared in my windscreen, and with the cold weather at the time, the crack very quickly spread. I called them…windscreen isn’t covered…isn’t a windscreen an ESSENTIAL? OBVIOUSLY not to Ageas!

Had car insurance with Ageas and bought a new car on a Saturday. Could not get through to change it to a new car purchased. Then for over a week called company and failed to get through as they were very busy. Avoid if you value time as well as high cancellation charges of over 20% of the annual premium.

Brilliant while everything is going ok on a policy, BUT then their cynical approach is to offer a settlement figure, and then not pay out on a no fault accident write off of a guy’s van, essential for his livelihood. Delays, lost files, …

Totallty inadequate. They happen to be an underwriter of my home insurance. Got contacted by their staff and was advised about further steps. Nothing has happened for weeks, no contact, no response. They hope by not responding the claim will go away – nice one !

I would not advise this company to anyone.
They are legalised crooks!
There policies are not worth the paper they are written on …

They take so long answering the phones. I’ve been waiting over 45 mins for my call to be answered and I’m still waiting. You can’t even make a payment online. They need to update their systems. So annoying

An hour twice on hold before giving up, emails taking more than 10 days to respond. Funnily can get through to every other department that don’t deal with processing claims in minutes.

6 months of 40+ mins wait times on the phone just to change payment details, im a chef , you wouldnt wait 40 mins for a sandwich, why should i wait 40 mins for a service im paying for?

compulsory excess on car insurance policy was apparently incorrect (despite being stated on comparison site and via phone) so they increased it without telling me. they did email me a month later in a dodgy looking email saying my original …

Worst Customer Service I have ever experienced. Hit by a reversing car at Tesco car park.They assumed it was my fault and reduced my NCD from 10 to 3 years and my case was dropped without any effort from them to investigate and chase the …

Car insurance renewal was a joke.. couldn’t speak to an actual human about it so cancelled my renewal. Gone with AA at half the price! Just lost my business. Don’t recommend at all.

They offer motorcycle insurance into Ireland exclusively through (one) well known broker setup by a lady in North West England in the mid 1980s. The same broker established in Ireland circa 20 years ago. Ageas have outsourced all aspects of …

night mare of a company from start to finnish to swap over the insurance to another car 160.00 admin fee they might be cheap but be warned you try leaveing them or change your car GO RAC or AA You pay for what you get and you cant ring them after 5pm scammers !!!!

Our personal experience has been excellent. Good customer service throughout the process. Vehicle was written off. Dealt with promptly and claim paid within 24 hours.

My wifes car was in an accident and undriveable. The policy says a car replacement will be with you the following day. Hmmmm, now let me see what does a day actually mean in the Ageas world… I’ll help you – its actually a week and still …

Great company! Have managed to insure all my family members for an un beatable price will definitely be using this company again

What can I say, was a great place to work but it changed over the years and no longer had the family feel of when it was Fortis. Several restructures later, travel claims got outsourced and finally IT Infrastructure and operations got …

Dealing with a guy called Thomas he never replies to your emails called a few times no answer , he will reply once a week if he feels like it .

Avoid! very bad experience like others…SAD

I have moved to another company because they fitted non-genuine catalytic converter to my car without informing me, be careful very bad services and read your policy very carefully specially page 9.

Had to call 3 times to cancel got cut off after 7 mins twice third time on hold for 40 mins

shocking to conact. want to make changes to policy and on hold for an eternity and still no answer. no email reply either

Bad place to work, 12 years service and I can tell you they don’t care about you after however long you’ve been there . I would NOT recommend working for this establishment!¬ I can tell you with their micro management and unfair treatment …

Nightmare trying to get thru. Trying to sort stuff out n cant find policy number so they cang help me..useless

Really terrible company, they tried to brush my storm damage claim under the Carpet
Not happy with the Sevice