Alamo reviews

DON´T RENT A CAR WITH THIS COMPANY !!!!

They are scammers. …

Super easy to super nice employees. Reserve your car online and they will quickly get you set-up. The location is tricky but google will get you right there. There is a navigation system in the car that will get you anywhere you need.

Fast service. The car is new and in excellent condition. The deposit for the car is less than in many other rental cars. Thank you!

We booked a car this summer and at the beginning everything was fine, the car we booked was clean and the information they gave us correct. We returned the car clean and full of fuel in a parking, as the guy in the office tell us. but some …

Great service, great car and super helpful staff.
Booked a car in a short time. Staff was kind enough to call us to confirm cause we were late to pick up the car. …

Do not use Alamo car rental. The female staff who spoke with us (Geogana) was extremely rude and unhelpful. Overall terrible experience

Edit : I went from 1 to 3 stars because after sending a message to the email below I ended up getting a full refund (after almost a year anyway). My advice would be to keep insisting because there are not only incompetent people working …

I have to give a shout-out to Alesandra and Alejandro (I think those are their names) for their incredible understanding and service. I arrived a few minutes past 6pm and I was unaware they closed at 6 (My fault, thought they had the same …

One of the best car rental service I used.
Only small comment is to watch out for crowded times. That said they did offered me coffee and there is a nice lounge for waiting.

Super good experience. When picking up the car, it took max 10min. We got a brand new VW Polo (Automatic) with only 12km. No hidden fees or weird extra costs. We added an additional driver for 6 Eur per person. Also crossing the border to …

I’m warning everybody not to do business with Alamo in the Netherlands. They charged me 1000 EUR for damage incurred during a rental and said they would to the utmost to recover this from the insurance of the person who hit me. Six months …

We were kicked out from the place very impolitely but the employee.
We booked a car from Alamo and turns out they only accept credit cards and not debit cards which is completely fine understandable, I should’ve read the T&Cs …

Understaffed, we booked our car at 9, then we had to wait one hour to get it

My worst experience with Alamo/Enterprise anywhere ever! I arrived earlier than my reservation, so they “kindly” gave me the car earlier, but never told me that I need to return the car earlier as well. When I returned the car in the grace …

High level of professionalism and kindness of the person who assisted us, Gergana.
…and the car she recommended us fitted exactly with our needs. …

Seriously one of the best car rental places of the many I been to – nice interior, clean and super friendly staff, especially Paul and Carlos!

Amazing customer service. Paul went above and beyond on Friday the 29th to assist my needs in order not to lose my booking that had expired and he upgraded me to a much better car without any hustle. Thank you so much Paul, I truly appreciate it!!!

Good morning, we rent a car in Alamo (Amsterdam CS) with the contract that we detail. We had the bad luck of receiving a small impact on the front glass. Our surprise has been that we have deducted an excessive amount of money from our …

READ BEFORE RENTING! (TL;DR at bottom)

Absolutely DO NOT rent from these people. Here’s my story, I order a rental car, …

They scammed me by claiming I hadn’t filled up the petrol tank when I had. Moreover they said I had driven about 50km more than I actually had! I advise all customers to take photos proving the fuel tank is full before exiting the car.

They are partnered with rentalcars, which does dishonest practices to mislead people. We reserved a car though rentalcars with my debit card and everything was ok, but when we showed up at Alamo they told us that a credit card was needed. …

Good service and good cars available. Most of them are new and well taken care of. I give 4 stars due to the location. It is a nightmare to drive in/out from that part of Amsterdam. Very convenient when your accommodation is close by

This company takes ages. We had a appointment at 9 and had to wait with 2 couples. Nobody extra to help, no nice answer way I took so long. So I would say if you rent do it at the airport way, quicker and nicer

Bad treatment by the black employee I was expelled from the shop! I hope this employee is dealt with! I do not recommend this office for rent

Incredible Team, I felt very looked after and all my car requirement needs were met with little fuss! Will recommend 🙂

Very friendly staff and fast service. Car was also new and clean. 10 minutes walk from the central train station.

Extremely slow. I forgot to refill the gas tank, and I expected a surcharge, but I had to pay gas 3 times as much as to a regular Station.

Only a five minute walk from the Amsterdam central station, super convenient, new cars, and awesome people! Also tasty coffee 🙂

Where is the credit card payment information? I was left without transport because I only have a debit card. Not recommended

Brilliant. Quick, simple and easy to use.

We waited in line for an hour even though we pre booked the car online

King stuff and very helpfull…

Great service, not so expensive

Horrible company with disgusting business practice…..

Excellent customer service

Excellent service!

Far far away from center)

Our Mastercard gold payment card was declined at the Amsterdam Central Station counter. We found out the hard way about credit and not debit card requirements. The staff present was of no help to us, even contemptuous in front of our di …

Our experience was very good when renting the car at Álamo/Enterprise Central Station in Amsterdam and despite the fact that we went with mistrust due to seeing some negative comments, Luuk and Carlitos attended us, who patiently ad …

Terrible, booking days in advance, check-in done the day before to save time and then only one desk with 10 people in line who need to rent a car, an hour and a half waiting ……. Avoid it as you are just wasting your time

After booking a vehicle, I was unable to collect it once there due to a known debit card issue. Let’s admit, we didn’t know, and now we do… But:
– the employee literally kicked us out of the agency without even taking …

He did not want to rent the car for us because he did not know his language, nor did he try to understand us. We looked for the translator and he refused. Bad character, bad treatment, unprofessional and 0 empathy on the part of the employe …

65 minutes of waiting to pick up a car rented for the day seems absurd to me ….. considering that you have also checked in online …..
So make your own considerations

I am still waiting for the money from the cancellation of the reservation that they made me on the 8th because the employee did …

We had initially reserved a vehicle for one day, from Friday 5/04/2019 12 p.m. to Saturday 6/04/2019 12 p.m. Having the possibility of taking the vehicle earlier in the day, your sales representative offered us to take a vehicle earlier f …

Good attention, although they do not have much variety of veh …

They refused to issue a car because I had a debit card, not a credit card. Reservation of 30 euros for the car was not …

They charge me with small scratches that were there when I received the vehicle and withhold my deposit. They do not check the vehicle in front of the customer. …

Very good service in the office, fast and without wait …

Good service, nice cars, friendly employees

mmaz

Best car rental company in Amster …

Great car and really nice sta …

Great welcome, ultra professional staff …

Great location and servi …

very good excellent …