Hertford County Hospital reviews

Went to do a blood test through my University GP and even tho I booked the 03/03/23, the nearest appointment was the 16/03/23 (today), when I arrived at 09:00 AM I was done by 09:10 AM. It was a quick and smooth process.

Receptionist took my details and confirmed approximate waiting time.
Was seen sooner which was great.
Car park is a typical outsourced arrangement. £2.10 per hour via a third party website.

Let’s just say… I’m an enigma wrapped up in a riddle.. it’s a line from a song… You all might have to have studied quantum physics to understand all this but this is a very special hospital and a very special country… In a long long …

My appointment was at Radiology, lovely happy lady on their reception and lovely staff in the department and they were very quick and efficient in seeing me. As you walk through the main doors of the hospital there are signs for department …

Worse hospital I have ever seen in my life! We came from Ukraine. My child has epilepsy. It is not known what happened to the brain during the stress of war. And we can’t find out about this either, because the hospital is not able to …

If you have to go to clinic E for your child / toddlers eye appointment then be prepared to wait for atleast 3 hours. I had no lunch for my toddler just snacks, and she missed her nap. It’s not ok for toddlers to wait that long

My appointment had been forwarded 4 months which was great. This was due to the Dr & nurse came from different areas outside of Hertford. Hence why my appointment was on a sunday. Was informed on letter not to go in until 5mins before appointment time. No one in waiting area. Only waited a short time before being called in

Would not recommend this hospital at all. I was meant to have a blood test here today, only to be told it’s appointment only. Even though my GP sent me there because they do walk in appointments. Booked the day off work so I could come down …

I was apprehensive about my appointment at Hertford Hospital because of all the negative reviews but my experience at a dermatology consultant appointment today was fantastic. Parking was easy with plenty of spaces (expensive but that is …

I do not know why people are employed who have obviously no customer training. I asked receptionist where the clinic I was attending and when I couldn’t hear her and explained I was hard of hearing she glared at me as if I was a nuisance. …

It’s very expensive. Why some one need to pay for 2hr if their appointment takes 30min to 1hr. No card payment option. How elderly people without cash on hand will pay. Do everyone understand how to pay by app. Its hospital, mostly patients will come. Don’t make them even suffer. Dr and Nurse are very helpful.

My visit to the outpatients Geriatric yesterday 14/06/22 was excellent. The staff were courteous and friendly and the doctor explained everything clearly to me. I could not wish for better service from the time I booked in. The car park was very small but there were others nearby.

Awful over-priced parking, then greeted as we walked through the door by an overly aggressive nurse shouting at my wife and pointing at me and shouting ‘is that your partner? – He has to stay in the car’. No ‘please’, ‘thank you’ or polite …

Parked at the multi-storey carpark and simply walked along to the hospital 10 mins walking distance. The hospital is very well organised and I was able to register at reception and was seen for my knee appointment. Face masks must be worn.

Hostile Hospital

In the 9 months my husband has needed treatment we have met many NHS staff. …

Rude staff got told couldn’t have blood test because I had fasted for 16hrs instead of 12hrs? Told to come back to walk in clinic on Saturday morning, turned up saterday told there is no walk in clinic and try another hospital. Will never use this hospital again full of wasters stealing a living.

I have visited Hertford County Hospital a couple if times in the last two months, taking my elderly father to see a haemotologist. Parking was free and easy with his disabled badge. Pay and display for other visitors is also available at …

Staff were lovely and the hospital was clean BUT the parking costs were exorbitant! £4 for the first 2hrs is ridiculous. I was there for 10mins having a blood test. There should be a short stay price for the first half an hour especially when you know you are not going to be there for long! Very disappointing.

Excellent service in the Department of Dermatology for a minor operation.

Parking here is quite challenging in terms of paying for it. The scheme is operated by Saba. One machine was broken, the other was so filthy and out of date that you can hardly read the instructions, it’s coin only (thank God I had change …

My appointment was cancelled but I was not notified; after booking the morning off work and driving all the way there I am told this. How easy is it to call, email or text me that my appointment was cancelled.. unbelievable! The …

No problem with the hospital itself, I am so amazed at the car parking charges especially for disabled. I fell I’ve been robbed with charges like these. The sooner this government finds a way to stop hospitals charging like this, the better!

Update your website to reflect the fact that you no longer have a walk in clinic! …

Great staff
Very Efficient hospital
Very clean and Hygienic

This place masquerades as a hospital facility-wise. No hospital I know of has less than 50 parking spots. And then overcharge you the princely sum of £3.70 to park!!!! Whether you are the for 10 minutes as I was when I came to get my …

Hospital itself is nice, clean and friendly staff. Good luck getting parked – no where near enough spaces, always full, regularly have to wait for a space. I’ve actually missed appointments because of this and even when you get one, it’s …

Worst customer service and helpline of any NHS clinic I’ve ever used.

AWFUL. Twice I turned up to appointments only to be told they had been cancelled but no one had bothered to let me know. No apology. Had an appointment in one clinic but when I turned up they had moved clinics and yet again not bothered to …

Lovely hospital, clean and tidy, welcoming. Little cafe on the middle floor that sells hot/cold drinks and snacks. Lifts and disabled toilets available. Drop off access right at main entrance. About 6 disabled parking bays but they’re like hold dust. Like all hospitals, they need more. Overall 5*.

Came here to pathology, for my daughter to have blood tests. The receptionist was so rude. Not sure why people who have no social skills are employed to be customer facing. It is her job to speak to patients.

I’ve always been very impressed with this hospital – largely due to their super kind and friendly staff – but I recently had an appointment with a sonologist who was one of the rudest and most unprofessional people I’ve encountered within the NHS. Sadly, due to this experience, I don’t feel I can give more than a 2-star rating.

Had an appointment at 12.00 however didn’t get seen until 13.15 as the workers went to lunch and when we did get seen the dr spoke to us like we were stupid. He was sarcastic and rude towards us and didn’t believe us when we told him my …

Currently sitting in the waiting room of clinic C, already 40 mins after my appointment time and haven’t been seen, pretty sure they forgot about me until I mentioned it at reception. Think they forgot about two other patients as well as they just asked their names and wrote it down on a notepad. Rude and no explanation.

Took my wife for her routine blood tests. Few staff seem to be rude, never greet patients with a smile and often dealt with our queries with unprofessional tone. It costs nothing to smile! …

I had a appointment on tuesday 11/1/17 for a midwife booking appointment. I did not get as far as seeing the midwife as my blood pressure was really high the lady who took my bp was great sorry i did not get ur name you and your friend were …

Car park extortionate prices but no other parking options nearby. Staff not very friendly. Car park atendent rude.
This is one place NHS should dispose of

Had my booking appointment at clinic b today and staff was lovely throughout. Hospital is very nice & clean

Fire alarm had gone off and a
Blonde receptionist who was a fire marshall was stood at the bottom of the drive refusing enttry to people and cars in the rudest way, yelling at them ” KEEP …

Terrible, can’t even walk, torn my ligament in my left knee very badly

Can’t walk for weeks …

Car Park near entrance/exit for residents ONLY, there is a sign saying residents only and private property. If told by parking officials you can park in here you cannot.

Started my working life here 27-6-1974,when it was a hospital, is this progress?🤕😷. The only remaining original building is part of the old morgue.🐓 …

10 out of 10
What more can I say.

From a fully functioning hospital to a medical outpost today, what a waste.The only remaining original building is part of the old morgue, a comment on today’s NHS.🦜 …

The hospital cancelled my rheumatology appointment without notifying me, which I had been waiting 18 weeks for.

Small & local. Shame it doesn’t have more clinics but that’s part of the NHS rationalising it’s locations.

Just left after having a procedure and can’t speak highly enough of the staff there today. All very polite, helpful and friendly.

Went for x ray and blood test – 20 minutes total for both – friendly and helpful staff #lovethenhs

Went for blood test covid rules applied for safety of all patients

Brilliant service and great local hospital for out patient care.

Parking is stupidly overpriced, Park on Sele Road and walk.

Very polite and friendly helpful staff

Quick blood test, very clean and nice atmosphere

Your telephone number quoted on your website is disconnected!!! Isn’t it about time this wad amended????

Very kind people in the radiology department

Very nice staff at the hospital

This is a clean, friendly, caring clinic.

Out of hours service very good great help

BAD!!! NO COMMENT! ONLY UNPROFESSIONAL PEOPLE. WEIRD.

PLEASE ANSWER YOUR PHONE.

THE TELEPHONE NUMBER IS INCORRECT AND IMPOSSIBLE TO CONTACT BY!