Total Reviews 50

Average reviews from all platforms

Average Rating 3.4

Average reviews from all platforms

  • 5.0
    28
  • 4.0
    1
  • 3.0
    1
  • 2.0
    1
  • 1.0
    19
Lancaster Reading reviews breakdown:
Google
3.4
50

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50 Lancaster Reading reviews on Google

LB
Lee Babbage 7 months ago on Google
( 5 out of 5 )

Absolute impeccable service from Jardine. They made me feel at ease from the time I dropped my car off to the time I collected it. Their staff are very helpful and friendly and make sure I received the best value for money and customer service. Matthew was outstanding in dealing with the service plan company. First Class A+

LH
L Hill 7 months ago on Google
( 5 out of 5 )

I do agree with other reviews- we have had our ups and downs with this dealership. When we bought our car it wasn’t the service we expected but I must say that Matthew in services is just outstanding every time. He really is a credit to …

JB
Justin Brinklow 7 months ago on Google
( 5 out of 5 )

Chloe was fantastic through the whole ordering and receiving process. She gave us regular updates on order progress and was such a joy to deal with. This was our third car purchase from Jardines Reading and this was by far the best experience to date.

NH
Nina Henman 7 months ago on Google
( 5 out of 5 )

Felt we were treated like friends. Exceptional customer service and our desires and needs were fulfilled. Chloe was a pleasure to buy a car from. She is genuine and committed to meeting your needs as a customer. …

SY
Simon Yaxley 7 months ago on Google
( 5 out of 5 )

Excellent experience with the whole team at Reading. Despite the excessive lead time for my new vehicle, the team kept me informed, made sure that I was completely happy with my choices (which can obviously change over time), helped me …

OK
Opinder Kaushal 7 months ago on Google
( 5 out of 5 )

Special mention to the guys at Land Rover Reading ! Excellent service from the team and special mention to Daniel Thompson for looking after us and making sure all our questions were answered in a truly professional and courteous manner. …

H
H 7 months ago on Google
( 1 out of 5 )

An absolute joke of a dealership. I have never experienced such poor customer service in my life.
Placed a deposit for a new vehicle and at the time was told the wait would be 6 …

KB
Keshav Bansal 7 months ago on Google
( 3 out of 5 )

Given the reputation of the brand, this outlet is not keeping up to it. I own a ranger Rover Evoque, couple of times I have booked the appointment both times the experience was not Great. I had a windscreen issue, I was told that I will be …

GH
Gary Harvey 7 months ago on Google
( 1 out of 5 )

Attempted to purchase an approved used Evoque. Found the salesman to be disinterested and misleading regarding condition of the car. Eventually struck a deal after having to call him twice. Paid 90% value of the car in advance. Travelled …

SG
Simon Grimsey 7 months ago on Google
( 5 out of 5 )

Great service, brilliant drive-in check-in system. Efficient ordering and fitting of a brake pipe discovered during MoT. This was a bigger job than it sounds but they found the necessary 4 hours of workshop labour the same week. Please ensure this level of service is reflected in your other branches! Exemplary!

GH
George Hill 7 months ago on Google
( 5 out of 5 )

We test drove a velar and the whole process was excellent. Chloe was informative, not too pushy and would recommend visiting them if you are in the market for a Land Rover.

SC
Sophie Cadec 7 months ago on Google
( 5 out of 5 )

Thank you to Ashleigh, Stuart and Terry at Land Rover for taking care of my Defender. Great communication and dedication to get things sorted after such a disaster with the Slough branch. Faith restored, thank you!

SS
Sunil Sharma 7 months ago on Google
( 5 out of 5 )

This is a good place for Range Rover service. Always friendly staff and a professsional job done on the car. If you need a Range Rover serviced, come here.

BF
benjamin forbes 7 months ago on Google
( 1 out of 5 )

Unfortunately owning a LR has been a nightmare with constant issues. The last visit they couldn’t locate the issue and didn’t call all day throughout the inspection until the end of the day when the car needed picking up. I had to wait 2 …

LB
Linda Baah 7 months ago on Google
( 1 out of 5 )

Very poor customer care. The sales person I dealt with wasn’t knowledgeable about his role. He gave me wrong information but insisted he told me something else and the sad part is his manager defending him as if he was present during our conversations.

SS
Simon Shuttleworth 7 months ago on Google
( 1 out of 5 )

Our Discovery Sport blew up; they are the only garage to work on it for us!
The car juddered then accelerated hard on its own, within 4 minutes of stopping it burst into flames. …

C
C 7 months ago on Google
( 5 out of 5 )

Customer service here is very professional as I expect from a prestige brand such as land rover! Very welcoming and polite staff members from start to finish! This branch has set the high standard of what customer service should be! I would recommend this dealership. Thumbs up! 5 Stars!

MD
Mark Dann 7 months ago on Google
( 4 out of 5 )

Nice facility. Perhaps it was me but I felt an air of snobbery. I accept they probably have far wealthier, regular customers and I was relatively insignificant in comparison.

PS
Philip S 7 months ago on Google
( 1 out of 5 )

Brought the new vogue SE and engine cut out on the M1 heading with kids in the vehicle lost total power & control in the 3rd lane!, I called LR breakdown assist and when the vehicle was finally collect at the scene 3 days later I get a call …

AM
Andy Meighen 7 months ago on Google
( 5 out of 5 )

As efficient as ever. Mind you do pay for it! A great clean of the car as well, and it was dirty.

JP
John Paris 7 months ago on Google
( 5 out of 5 )

Absolutely perfect from start to finish. My family and I were made to feel so welcome by everyone at the dealership. The attention to detail is second to none, Chloe and the sales team even gave me a cake and a card to help me celebrate my 50th birthday. PURE CLASS!

EC
Emma Cleeve 7 months ago on Google
( 5 out of 5 )

Stuart, Chloe and the team were super attentive and understanding to my needs. They ensured the car matched the finance plan I was looking for and accommodated all my requests. Their customer service was exceptional and friendly, whilst …

MC
Matthew Connor 7 months ago on Google
( 1 out of 5 )

Ref parts team. Reserved a drive belt tensioner under registration for a job tomorrow. At point of collection this morning was informed there is no stock and the part I reserved has been assigned to a workshop customer. Absolutely …

AW
Andrew Walley 7 months ago on Google
( 5 out of 5 )

Always excellent sales and after sales service throughout 3 vehicles I’ve owned from Lancaster Reading

AA
Asam Aziz 7 months ago on Google
( 1 out of 5 )

Can’t put into words how disappointed I am with the customer service I’ve received from this dealership. Had a problem with my 21 reg Range Rover sport. Booked it in for a diagnostic test on Monday 28th February 2022. On Tuesday when I went …

JK
Jitesh Kapasi 7 months ago on Google
( 1 out of 5 )

Sorry to say, but am not at all happy with Jardine Motors.
The car was exprcted to be in excellent condition with all checks done. But quite a few things were missed like wipers, car key batteries, navigation maps. …

MD
mayoor dutta 7 months ago on Google
( 5 out of 5 )

I interacted with Richard and how professionally I was dealt with is certainly worth a mention…not only were test drives adequately organised but Richard was always courteous and worked around my requirements and configured the vehicle I …

AB
Anthony Bishop 7 months ago on Google
( 5 out of 5 )

A very positive experience, which is why we keep coming back. It is one thing to have luxury products to sell, but to look after clients in right way, with honesty, charm and warmth is what sets Land Rover Reading apart from its competitors.

AT
Andy Thorne 7 months ago on Google
( 1 out of 5 )

Very slow service, sales people never call you back despite leaving messages, took this company 4 days to raise an Invoice for finance company having to chase all the time, wouldn’t recommend and would never buy from this company again

DJ
David Jackson 7 months ago on Google
( 5 out of 5 )

From the outset with the digital team through to collection day, everyone i came into contact with was polite, friendly, and professional, and the reason I made the 180 mile round trip to buy from there.

NO
Neil Oldham 7 months ago on Google
( 1 out of 5 )

We had a 10/10.30am appointment booked in called to see if we could drop the vehicle in any later, once I finally got to speak to someone after being cut off 3 times I was informed that our booking had been made for 8am and the agreed …

MC
Manjit Cheema 7 months ago on Google
( 1 out of 5 )

terrible service . paid deposit last yr for new range rover vogue slot chased them in november to be told mt slot was no14 and come in january to build my car . phoned in January and was told they can not sell me a vehicle. i went down …

CC
Cristiano Calabrese 7 months ago on Google
( 5 out of 5 )

Arrived first thing and was great by amazing staff. Very attentive and professional. Very slick service process. All the team are on hand to help and kept me informed of my vehicle progress. …

HH
Heather Hendry 7 months ago on Google
( 1 out of 5 )

I have now been to Land Rover Reading 3 times to look at the New Landrover Defender and have not been approached by any of the sales team and even when I requested today to speak to someone I was told that they were too busy and to make an …

KC
Kerri Cunningham 7 months ago on Google
( 1 out of 5 )

I would give it a 0 if I could. I ordered a Jag keyring from parts for my dad’s birthday which was on August the 28th. I ordered it on the 7th. A confirmation came in but I never received any notification that the keyring had been shipped …

RD
Ronald DeBique 7 months ago on Google
( 5 out of 5 )

Service with a smile from a very knowledgeable team. Spoke with Ashley from the sales team and his knowledge & ability to answer my questions were spot on. Will certainly be going back when it’s time to upgrade.

KP
Kem Perera 7 months ago on Google
( 5 out of 5 )

Changed the rating to 5 star up after speaking to Mark – Head of Aftersales on the hope that this is one off incident and hoping the service will improve. …

NP
Nilesh Pansare 7 months ago on Google
( 1 out of 5 )

Although it is a well looked after dealership my experience has always been mixed.
Staff can come across as rude most of the time. If don’t appear minted and your …

MA
Mahrukh Ajmal 7 months ago on Google
( 5 out of 5 )

Our experience at this particular dealership has been outstanding, Rory was exceptional- helped us get the right car that we had in mind.
He was extremely professional and very knowledgeable.
we would definitely recommend their services.

BM
Billy Morris 7 months ago on Google
( 1 out of 5 )

Having spent hundreds of thousands of pounds over the years with Jardine /Lancaster reading i am very disappointed with the lack of customer service. My current range rover is due to be replaced after 3 years so i rang and asked for some …

PH
Paul Harrison 7 months ago on Google
( 5 out of 5 )

Lancaster Reading were absolutely amazing and went above and beyond our expectations. All of the staff we met during our visit looking at and the purchasing of our vehicle were friendly, polite and had genuine smiles on their faces. They …

GP
Garry Peirce 7 months ago on Google
( 5 out of 5 )

Through every step of my used car purchase, the staff at Lancaster Land Rover Reading made the entire process a pleasurable experience.
The idea of purchasing a high value vehicle without having been able to try it …

SG
Simon Goldthorpe 7 months ago on Google
( 5 out of 5 )

I have had some issues with Lancaster in the past, all around customer service. I have had Jaguars, Aston Martins and Land Rovers serviced at Lancaster previously and vowed never to return, so I was reluctant to go back again but thought I …

LB
Lisa Barrett 7 months ago on Google
( 5 out of 5 )

Over the years I have visited many car dealerships and this is the first dealership where I have been made to feel so welcome and comfortable by everyone. I found the whole experience to be very enjoyable. Rory Staunton was the gentleman …

MC
Mike Cameron-Davies 7 months ago on Google
( 2 out of 5 )

My vehicle went into the dealership with 6 issues to be address and a request for full feedback on each. 3 issues were resolved, 3 weren’t and I had very limited feedback. I was inconvenienced for 4 days without my car, and now I have to do …

ST
( 5 out of 5 )

Great people, value for money, safe in their hands, money is safe, quality car, the Evoque is a great car, Chloe and her Manager was the best you can get, everything Chloe said she would do, she did, car was on time ready to pick up on …

TM
Tamerin Martin 7 months ago on Google
( 1 out of 5 )

Terrible service and terrible attitudes.

In September, I took my Land Rover here for a service – despite being called and …

SL
Simon Lunn 7 months ago on Google
( 5 out of 5 )

Our intention was to simply pop in to the dealership, to view colour choices on the new Defender 90, having virtually agreed in principle a deal at another Land Rover Dealership. How wrong I was. Having looked at various colours, we were …

PM
peter marshall 7 months ago on Google
( 1 out of 5 )

I bought an approved used Jaguar F Type from Lancaster Jaguar Reading. I was assured by phone and email that it was a one previous owner vehicle. After buying the car, I found out that this was not true. I agreed to keep the car on the …

AK
A K 7 months ago on Google
( 1 out of 5 )

Terrible service! Luckily for me I received a full refund but lost my part exchange in the process. Despite having written confirmation of the number of previous owners, it turned out that the car had more previous owners than stated. …

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