Network Housing Group Limited reviews

This review is based on my recent moving in experience.

Wanted to give a big shout out to Lombe who guided me through the whole process …

I would like to provide positive review for the service provided by Neighbourhood Officer Alan Llorente. I have resided in my property for nearly 13 years and he is the best Officer we have had during my time here. He is engaged and very …

The review regarding my recent moving in experience.
Wanted to give a thank you to Lombe who guided me through the whole process and was understanding to my work situation. …

Very very bad company. Ive been a network homes tenant for 19 years. Last year they ended all transfers and the next generation scheme. I asked to submit an application for my son to be homed on the scheme just before it was due to end …

I needed a flat to rent ASAP and considering that i was desperate and Network homes is not an emergency housing service, a very nice person (Lombe) showed me great patience and understanding and reassured me trough the process. I was given great advice and options. Happy to say i am in my new flat now.
Happy days.

Thank you so much to Lombe for her patience, understanding, and kind approach during the rental procedures that we went through while renting our apartment with network home. Her sincerity and reassuring attitude helped us to go through the rental process without stress. We are truly grateful.

Lombe is a fantastic member of the team and has great customer care. She has made my moving in process run so smoothly and has been very supportive along the way. Nothing is ever too much and she needs to be promoted! …

High service charges, no parking permits for residents, they will clean bin areas , lifts & reception area on when they want to. The customer service although is very caring, but they are unfortunately let down by the mgmgt at network homes …

The level of incompetence is astonishing. The customer service in the rental team completely gave me the wrong week to view a property and then I got another email with the wrong month. when I sent an email confirming the date of the …

Ticket issued without any reason.

After paying for renewing my permit I received a letter from you saying to …

What a shambles, network homes Customer service team on the phone are always very nice and polite, however when it comes to anything in relation to repairs, you literally have to wait months. My door has been broken since November, and is …

I really can’t fault the service we received. They really cared about finding us suitable accommodation, were attentive to our needs, and any kinks and hitches that turned up, as they usually do, they helped us navigate and solve. The …

FRAUD. Network Homes are currently processing a fraudulent payment of £1000 from my debit card. I called and spoke to Jill in the payments team. I asked if she could stop the transaction and was told they couldn’t talk to me, she used GDPR …

I have had the pleasure of working with Lombe at Network Homes. She has show amazing professionalism, friendliness and kindness and takes her role with upmost integrity. Lombe has helped with every stage of finding my new home. Always there …

I interacted with Lombe in quest for housing and she was extremely helpful and and patient. She did her best to try to resolve my issue and I am very grateful for her intervention.

The stars I provided are for Adam ToIhurst in complaints team. I would like to thank Adam Tolhurst in complaints team who guided the repairs to being carried out at my home, he helped and made the process so easy And professional.

Zero star review. The service is non existent! I reported a leak in the roof 3 months ago. This is something reoccurring over the last few years allegedly fixed only to start again few months later! In August yes leaking again plus I got …

Network Homes is absolutely terrible; they have no moral compass, no ethics and no empathy. My children and I have dealt with noisy neighbours since 2015 until present day (we moved to our property in 2009). …

The Network Homes Lettings Team are absolutely fantastic…I was facing homelessness and as a key worker in the NHS I contacted Network Homes and everyone bent over …

Unfortunately in the almost 8 years of living in Network Homes property, it has been nothing but problem after problem. Extortionate service charge increase every year that when it is challenged…residents are always due a refund and no …

Network Homes don’t even deserve 1 star! Total incompetence at every level of the organisation. How Helen Evans has managed to remain as CEO is incredible!

Worst housing I’ve ever known. Their properties of falling to pieces, and when you call up for them to do the repairs, they tell you it will get fixed and then don’t fix anything. They have even broken the law in some cases with the repairs and checks that needed doing. I’m disgusted with them.

If there is less than one star I would give it to Network Homes. I received a letter in March saying that the service charge will increase from £649 to £741 which means £92. I sent to the customer service a complaint letter about the …

Unfortunately I can’t give thm less than a star.
I have never seen a worse service than Network Homes before. In the last 4 years, they couldn’t give us the closest to the real cost of service charge and we …

Almost a year ago I emailed Network Homes regarding serious fire hazards in a communal area of my property. I attached photos, explained exactly what the issue was and that scaffolding would be needed on two sides of the property. Two …

Thieves. I waited 17 days to get a response to enquiry and received just meaningless response after several follow ups. Now I waiting again. There charge huge service charge which they keep for themselves rather than investing in maintenance of properties and quality of service. Shameless organization.

I would give a negative star if it’s possible. I reported a roof repairing service for over 6 months now and I have been kept a promise but each time nothing happened. There are two big issues here: …

Network homes is awful never takes liability for anything and have to fight for a long time to get any kind of repairs the people you speak to act like they want to help you telling you they will call you back and never do my flat was …

Live in another network property across the road and bedevilled with broken down lifts, water and heat, lack of maintenance for past 7 years. Pay ground rent and ever increasing service charge for what exactly ? Staff are nice but mgt seems shambolic

Over six months of us experiencing leakes from above flats where its the adjacent flat to the flat directly above ours being the source of the leaks, which is damaging both the flat above and ours and the communal hallway, and Network Homes …