Oakley reviews

Went to buy my 2nd pair of sunglasses from Oakley. Had a good experience…helpful staff. The shop is clean and very easy to find. Beside sunglasses you can also buy sport accessories and sportswear. A lot of cafes and restaurants can be found next to Oakley and you can feel the vibrant life of Covent Garden.

I had to get new prescription Oakley transition glasses for cycling and was pleased with the service. I went to the store with my prescription, picked a pair and then saw Mihaela the optometrist to do her bit and place the order. Fast …

Terrible experience, went to buy two pairs of prescription sunglasses, you have to wait from some special assistant on the second floor, super slow every person takes an hour to order! Just to be clear it didn’t involve any optical test – …

I needed a new pair of ski goggles as my existing Oakley ones were well over 10 years old.
The obviously choice was to go to their Flag Ship Store in Covent Garden. I’m …

Went to put prescription lenses for my new sunglasses and this is where I met Janet. She is an absolute gem and along with Mihaela they helped me choose from an amazing colour range my varifocal lenses with Prizm, polarised and all the …

Attendant was friendly but clueless about ski goggles.

Wife has sensitivity to light so needed darker goggles. Attendant didn’t know …

Don’t buy your prescription Oakley’s here. Pricing is inconsistent. Oakley online will have the same models for half the price, others vendors for even less. If you’re visiting to see how frames look on you – do your research as the in …

Oakley are a class company and they are 2nd to no one on customer service . This is an impressive store with a great selection of Sunglasses , Ski Glasses , Street wear …. The Sunglasses are awesome and when I had a small problem it was …

I wanted to buy a pair of sunglasses yesterday and I had a great experience. They have a huge selection of both Oakley and Ray Ban sunglasses. I was given the time and space to try them out and make up my mind but the shop assistant was …

Great store, lots on display including Ray Ban. Easily located right opposite the main Covent Garden area.

Janet in the Optical Dept been so helpful – first in replacing frames I damaged and advising on my lenses, and then on a warranty replacement. So helpful in fact, next time I need a new prescription, will be my first port of call! Great range of frames, nice environment and a very professional lady. Can say no more!

Recently spent a week in London and of course had to give the Oakley store a quick visit. Friendly, helpful staff and great atmosphere, ended up purchasing yet another set of sunglasses. However, my only issue was, hence the 4* review, was …

Spent a good hour looking at different pairs of glasses for cycling — comparing fit and lenses. Oakley’s staff was great and it made for a much better experience than shopping online (I left with 2 pairs 😅). …

Cannot recommend Janet in the prescription glasses department at Oakley Covent Garden enough. She is super knowledgeable, really efficient and really clear at communicating to find out what my needs were and then talking me through the options. Many thanks for your time and expertise. Much appreciated. Kishan

Great store in amazing location. Been there for looking, put my eyes on special edition ojector, it was the last one and in show room. The staff took the time to clean them up so good they were looking better then brand new one! The staff were amazingly polite and helpful. Highly recommended!

I had an issue with the glasses I ordered 3 years ago from Oakley Covent Garden. Despite a long time has passed, Janet still went above and beyond helping me get the issues resolved. I cannot recommend this place more. Thank you so much.

Amazing service by Cedric and his team as I needed help with getting prescription sunglasses. Had many requirements as I needed them for a specific purpose, and Cedric took them all into consideration to offer me the best pair tailored to my needs. He didn’t rush, listened and created a great pair for me. Thanks!

I strongly recommend this lovely place especially the eyewear section, runs by Janet a wonderful, super kind and devoted young lady.
Honestly I am speechless with her dedication, I have never seen any customer …

Sujaeel was amazing at advising on first pair of cycling sunglasses! He was incredibly knowledgable and patient, spending a really long time going through a huge amount of options (frames, lenses, lens technology) with me to find the best …

I have been going to Oakley Covent Garden for a number of years. The customer service is among the best I have ever received, and Cedric should be commended for his flawless advice, impeccable manners and attention to detail. Cedric makes …

Cedric is the best advisor / consultant for prescription glasses u have ever met… If u fail to go this store u made a massive mistake!!!!! BTW his picture is below…. I have now bought multiple glasses from him… He gives great advice …

I play squash and needed a pair of prescription sport light safe glasses that would not curtain my periphery vision. The optician, Cedric, provided top notch advise and service, never rushed or run out of patience, we went over all the …

Was travelling from India and went to buy a pair of prescription Oakley Golf Sun Glasses and all the staff were really friendly and helpful, especially Cedric in the prescription glasses area, who did an amazing job in helping me find the …

Popped in out of chance as my ray-bans were broken. They are an old model so I didn’t have much hope. The technician was fabulous, even though he struggled with parts he was able to fix there and then, he did a great job and they look and feel brand new! Thank you very much 🙏🏻 …

Suj is the absolute best! Remembered me and my boyfriend straight away and is the friendliest, nicest, safest guy. Best customer service that you just don’t expect from central London. Totally sorted us out – thank you! Will be coming back just to see him 😂 …

I visited to the store to try on some Ski goggles and was served by Ruben. He was approachable, friendly and impressed with his knowledge of goggles, accessories and apparel. I ended up purchasing a pair of the goggles and a jacket. I …

Difficult review to write here because I’ve worn oakleys for over 30yrs. I recently lost my Holstons. The problem was I didn’t know they were called Holstons and only pictures of them to go off. I visited three times and spoke to the …

This is the worst customer service I have ever experienced in a store. BEWARE of an italian lady that works there in the afternoons (I did not get her name but she has glasses and lots of piercings). If you happen to need to exchange or …

Amazing costumer service Given By ilde
I would recommend this place to buy your sunglasses 🕶️ …

I find the shoping experience unacceptable for such a global brand in a flagship location. Their staff either do not know anything about their products, or a few who knows about the product specs treats you with an extreme condescending manner when invited by their not-knowing colleague to help you.

I called up Oakley as had a question about the Oakley Airbrake MTB Goggles, but they were useless. I then googled Oakley store London and Covent Garden came up so I called. …

As always, I had a fantastic experience at the Covent Oakley store. I went there looking for new eyeglasses and sunglasses. I’ve been wearing prescription sunglasses since last year and went in to look for my 2nd pair. The team is lovely …

Hi, Yesterday i came to Change Lens for my sunglasses, and the employer said me that the price was 100.. after that a his collegue came with the Lens and on the pack the price was 60.. he said Is strange and he went i don’t know where for …

I wanted to update my Oakleys so made a pilgrimage to the Covent Garden store to be sure of seeing all the combinations of lenses and frames that are available and getting correct information about them all. …

Great customer service! This store itself have a good selection of products along with Ray-Ban. Friendly staff and felt at ease, they offered to fix and apply the ear socks for my glasses. Janet was great, thank you! …

Went to store 2 weeks ago to buy some new prescription glasses, it was by far the best glasses purchasing experience I have ever had. Speedy, effective, and most of all honest in opinions! Got my glasses this week, so happy! Highly recommend.

Good range of sunglasses. But staff very unhelpful. Looking bored at work and when asked a question, they said to me “I have to be honest, I have no idea, I’ve never been told”. This question was about the price of prescription sunglasses.

Great store, excellent selection & amazing customer service!! I needed a new pair of prescription sunglasses & I was assisted by Janet in the prescription department who explained all of the different options & technologies perfectly & gave …

Amazing Customer Service from Janet & Cedric.
I have bought a few pairs of Oakley prescription glasses from the Covent Garden store in London. The service and advice that I have received from Janet and …

Poor customer service. Rang the store with regards to the ordering of replacement sunglass lenses which they had no stock of. The sales staff I spoke to were dismissive and short off, however took my details down, promising to ring me back …

I needed new HDO prescription glasses and saw Janet, she was AMAZING! I genuinely cannot thank her enough for sorting me and my small head out. Despite living in the midlands, I will be going back to this store next time I need new prescription glasses.

I had a fantastic experience at the Covent garden pair. I went in looking for new eyeglasses. I’ve been wearing Oakley prescription glasses for a long time and went in to look for my 3rd pair. First of all I must say how fantastic Cedric …

They have no customer service; many employees were standing around not being helpful when customers were wandering clearly looking for help. I went to Oakley specifically for their XS line since I have a smaller head and asked for help …

Been to the store twice recently and bought 2 pairs of sunglasses, one Oakley and one ray ban. Shop wasn’t busy at all so employees had time to spend with us. They were all wearing face masks and sanitizing the sunglasses before and after. Good customer service. Nice people, nice shop.

Super helpful store team managed to find a much needed spare nose piece for my Oakley Crosshair sunglasses. Forgot to get your name but many thanks; great customer service and made my day!

5 star service from Ruben. Extremely helpful with great knowledge of the products.

Good store and even better customer service. Was the first customer through the door that day, and was allowed to go up to the prescription glasses section upstairs despite it being closed off. Was then attended to by Cedric who did a …

The best in the world. The manager Aaron is exceptional. Every customer deserved to be taken care of by this excellent manager, very friendly and helpful.I had a very special help from Janet, you feel special with the care and attention of …

Really friendly attentive and knowledgeable staff, great selection of all of the range… have visited here many times and is always a pleasant experience, recommended

Great customer service from Natalie in the shop & Janet in the prescription department. Would definitely recommend this shop. They fixed my glasses quickly and made me feel like a valued customer. Other retail establishments could learn a thing from this store. Will be back when I need a new prescription! Thanks ladies.

Excellent customer service from Cedric on my prescription sun glasses. Cedric couldn’t have been more helpful, efficient and professional.

Fantastic customer service from Cedric the optician upstairs: easy and chilled experience, least stressful glasses-buying experience ever. Great choice of Oakley & Ray-Ban frames. Thanks for seeing me during your ‘break’ Cedric!

Great customer service by Cedric for prescription wear. Very knowledgeable and super helpful. Cedric advised me on the right set of glasses to get (I had the frame already) and service was very quick. Highly recommended, thank you Cedric!

Reuben is very professional, helpful and with a very good sense of humour. We can to have a look and got a new snowboard outfit for my daughter’s birthday. Thank you Reuben!

Lovely place and you could get anything as long as it’s related to Oakley (Well some Ray Ban stuff too). I wanted to get a Photochromic lens while I was in the UK. I went there and the staff was friendly, the staff that served us was kind, …

I had broken some legacy Oakleys (Madmans) and brought them to this store on the off chance that they could be fixed. After speaking to Lee, he offered to fix them for me whilst I went nearby for a coffee. Despite me thinking that the …

Amazing customer service by Janet in the prescription sunglasses department. Bought an Oakley Field jacket with prescription lenses. Janet was very helpful with her guidance, knowledge and recommendation for the best frames and lenses that will suit my face and activities. Thank you so much Janet

Best optician service I have ever received. Cedric and Jane know what is best for you. Quality of the glasses were hugher than expected. The only place I will be buying my glasses!

Great staff and first class service, was originally told that my perception sunglasses would take 3 weeks as they would come from the US but took under a week! The staff were so good along with the service that I’m actually thinking about buying a second pair from them.

One of the best customer service ever provide by Mr Cedric that help me with my Oakley prescription glasses until I find my perfect models according to my needs as a cyclist . Great Professional, thanks Cedric!!!

Super helpful,attentive and well informed staff. I felt very happy and confident with the prescription glasses I just received

Went in to purchase a new pair of sunglasses for road bike cycling. A really helpful assistent took me through all my options and I tired on a few styles before settling on the frames and lenses which I wanted. …

I recently stopped into the Oakley Covent Garden Store to see what new items they had. I wanted to look at prescription eyewear in particular. When I went upstairs I was greeted by Cedric. He was by far the most knowledgable individual I …

Amazing customer service by Cedric. Extremely knowledgeable about frames, lenses and which fit suits you better. He even fixed up my old pair of glasses as a compliment, how nice was that?!

I took my beloved Titanium “Judge” watch in to have a strap link repaired thinking it would be repaired on the spot being such a small job but it had to be sent away to Holland. I heard nothing for 11 days so I thought I’d better contact …

Had a fantastic experience with Daniel C. He took me through multiple sunglasses to find the right pair and was super cheery and helpful. Many thanks!

Exceptional customer service and professionalism. I’ve worn glasses for 40+ years; this has been my best experience with an optician, bar none. Thank you *very* much!

Very disappointing customer experience. I went here looking for goggles. After finally finding someone to help, the products were poorly merchandised (surely a flagship shop would at least show the names of the goggle frames) and no stock …

Today was my second visit to oakley covent garden. During the first i received 10/10 service from Cedric in the opticians department. So much so, i decided to take the trip into london again after losing my original pair. …

I went to this store today looking for a specific pair of goggles, but found out it was last season’s and they didn’t have them in stock. The guy that served me first just said “Sorry, can’t help”, but then I spoke to a lady that was a lot …

Super helpful staff, they could not do enough to help me select the right ski helmet and goggles. They were so knowledgeable and engaged, and both were keen skiers. 10/10 all round.

Came in to get some new glasses. I cant praise Janet enough for her help. Extremely knowledgeable and passionate about her job. I had an extremely pleasant time and cant wait for my new glasses to arrive.

During weekend I visited the Oakley store and one of the employees – Borja was amazing! He helped me with my choice of sunglasses and had exceptional knowledge on the oakley technology. The store is lovely and fun with great lively and enthusiastic staff.

Their collection of sport sunglasses for use when running and cycling is excellent. I often see Oakley’s upheld as a model brand which athletes use so i would recommend dropping by here if you’re looking for a premium pair of shades.

The Oakley store in Covent Garden has a beautiful glasses chandelier. The store itself is very unique and there is nothing like it in Covent Garden.

Really gutted with experience this time around, the shop is expensive anyway but I try & give them the custom, not anymore, really unhelpful young lady assistant, pretty patronising.
Won’t use again.

Second visit to the store, I am an oakley loyalty card member, forgot to carry the card, had a discount voucher, forgot to carry that as well. Manager was kind enough to give the required discount anyways. Super service, very happy with the …

Been here a few times. Always superb customer service. Shame they don’t have a greater range in stock

Really great customer service! Janet in the opticians department (upstairs) was very thorough and helpful. Definitely will be using again in the future.

What a great experience I had today. Dil listened and came up with several options. Fast forward 30mins later and walked out a happy customer and look forward to the next time.