Power NI reviews

Property trespassed, illegal destruction of my property by agents of Power NI. ( Mills), contacted power ni 8hours ago to log complaint and was informed someone would call me back. Hey up, still waiting!! Worst was, Power NI had never even …

Absolute dreadful customer service, company app is pointless!, the way they have handled the government voucher scheme had done it for me so as soon as i receive mine I will be changing supplier immediately.I have already phoned the number …

I tried to access PowerNI’s website for a keypad top up, after numerous attempts it failed to load, no problem I’ll just call them and do it over the phone, which unfortunately also did not work via speaking to an automated call, no problem …

Awful expensive company for electricity.
When leaving them they lifted over £100 from my account without informing me first, only 2 weeks after lifting the direct debit for that months bill.

Great company with great customer service.

Just had my monthly direct debit increased from £50 a month to £120. Called up and got it down to £100, but that’s still double. Don’t understand how they can do this even if we are all getting £400 credit. So I’ll be switching

Power NI have hands down been the worst customer service experience I have ever had. Have been trying to changes my “pay as you go” meter to a quarterly bill. I have been given two appointments so far and been told I need to be at the …

It’s one thing for the price of electricity to shoot up, another when it’s impossible to get onto the App due to “High volumes”! Total joke! I’d say this is only the beginning of things to come. Update your system allowing for more customers to top up at one time, we’re paying enough!

Have been unable to access my power NI app for months now. Says my security question answers are wrong. Now at 67 years of age, I think I know my date of birth and the town I was born in!! I have sent emails etc but no.one to help or get in touch. No support or advice at all…….Very disappointing service

Wanted to change to keypad+ there was a bit of an issue with the household account. The lady I spoke with was very helpful and had it sorted out within minutes. It was right at closing time and she could have asked me to call back on Monday …

Had a problem with my bill, called them up, they investigated, got back to me when they said they would and problem was resolved. Staff I spoke with were courteous and overall helpful from start to finish. Very happy with their service. Would definitely recommend. Customer for almost 1 year.

I got a new apartment and i was dreading having to find out who the old supplier was or why there was no meter to use. I found out it was power ni and I phoned and stayed with them with very little effort. Waiting times on the phone were …

Sorry guys, but a customer helpline that keeps you on hold for 40 minutes then drops you cold…..not on

Worst costumer service ever. I wanted to cancel my account on 12th of December they did not reply until January. I sent a meter reading on the same date and they did not reply straight away if it’s right or wrong. Instead they delayed …

So, I tried switching to Power NI since they are cheaper than my current provider and don’t have any sneaky daily charges, but they have really made it difficult to switch. …

Superior service and a flawless switchover. Nothing like Electric Ireland in making an appointment with for a switchover that ends up not happening after waiting almost a month to complete the switch. Not only wasting a month but having to …

Until 2 weeks ago I got my electricity from budget who had always been fine until my electricity started to run out really quickly. I’m a single 46 year old disabled woman so 🤷 I don’t use a lot of electric as I wouldn’t have a lot of …

Excellent company in that the website is very simple and clear to navigate and when I contacted them to close my account for a property that I own the female was extremely helpful and had a very cheery disposition. Sometimes when you go …

I wanted to increase my monthly direct debit amount and the lady I spoke to could not have been more helpful, polite and efficient. The alteration was completed in a few minutes. I fail to see the advantage of moving to another supplier when I always get very satisfactory service from Power N.I.

Moving into a new apartment as a first time buyer and thought the process would take a while. Spoke with Steven French who was not only pleasent to deal with but very informative. Excellent customer service and no call holding 👏 …

I have been with Power NO for over 20 years. I have had no problems with them. When I have had queries, both lowering and raising my direct debit payment, they were sorted out during one short phone call. Their staff are always pleasant, helpful and professional. I thoroughly recommend them.

Excellent customer service. Gerard helped me out when I couldn’t get anywhere with other suppliers I switched to power ni because of him. Helpful, pleasant and patient. I couldn’t have asked for better.

Normally we get really good service with lovely friendly staff. However today I was sat in my living room when I saw the flash of a fluorescent coat. Thinking they were coming to the door I opened the front door only to hear my side gate …

Lady was very helpful no long waiting time to answer call

The agent asked if my husband was at home because said agent was not familiar with meters displaying both numbers for my import and my solar panels export. Never been more humiliated in my life. I did not know that you need a person with a PhD or a male to *see* the meter readings. I am not switching to Power NI, nor I recommend it.

Agent was very helpful in agreeing to and setting up payment plan for small business that received unusually high quarterly bill for electric

Helpful and knowledgeable customer service agent who helped me switch suppliers. I like that as a direct debit paying customer I am not locked into a fixed term.

Absolute shambles, can’t help me with my extremely overpriced bills. Keep saying it’s an estimate but then next bill comes in and it’s extortionate. Didn’t do a meter reading, & anytime I ring to discuss was getting a really nasty rude …

My Extremely Over Priced Letter not a Bill. Keep saying its an estimate Bill arrived extortionate .When discussed Nasty lady Member of your staff. Would Stephen Mccully Managing Director like that or who in charge. Been with company loyal …

Always friendly customer service.
Online account doesn’t always work for submitting rates and they don’t seem to respond to emails but have always had good experience with customer service when calling

Very helpful member of staff who had excellent product knowledge.
She was able to tell me about the introduction of a car charging rate later in the year.

Shambles of a company, bought a new build house recently, builder passed the electric over to us. We sent PNI a meter reading and all our details mrpn number etc. No response after three months. Been on the phone to them 10+ times trying to …

Great customer service, have used them several times, always easy to get set up when I give them a call. Also used their Irish equivalent “Energia” when I lived down south for a while, also great customer service.

Have home and business with them but hopefully not for long. My 3 month prem son almost died and so we prioritised. They switched off our business supply, refused payment and I had to send photo proof of my prem baby to prove we werent …

I had to contact power ni on two occasions today as my Father has passed away. Both times advice, help and attitude were excellent. Thank you Ashley and Sophie for making this difficult task much easier.

Power NI, excellent service via phone, lady on phone explaining details changing over and setup details, honest careful and very natural, asking was I happy and had I any questions which made me with less to worry about.

Excellent, helpful and friendly service. I was pleased to be able to actually talk to someone on the phone which is so often not the case these days.

Excellent customer service from Kenny at Power NI.Explained exactly why I was having difficulty with Power NI top up and solved issue in minutes.

Came to read meter and before I could open door said “put that dog in another room and close the door” then put a leaflet against door glass..not even a please or thank you…in future he can put a card through the door and I will read it myself…dog didn’t know what was happening.

Contacted customer service to close account. Adviser was polite helpful and professional. Well done!

Meterman is always very pleasant but every single time I try to log in online it tells me my username and password is incorrect yet I know that it’s right. I have to reset it on every single occasion I log in. Extremely frustrating…!!

Moving home and dreading getting in touch, spoke with Dorothy and everything was sorted in less than 10 mins, stress and hassle free service, quality!

Absolute cowboys. Door to door sales promised the world and almost a year later my account still isn’t set up correctly and they’re trying to charge me almost £400 for the privilege. Do yourself a favour go somewhere else

They haven’t sent out a card after I changed over to them last Friday and my electricity has ran out

I have over 400 pounds credit with this company as they over charge me near every month, but do they use the credit to help with my bill? No they’d rather I was minus 300 in the bank ….

Customer service was very helpful with very short waiting time. Great service.

Contacted Powerni to change the details associated with an account. Matter was dealt with in a very friendly and efficient manner.

Joke of a company Been in business 30 years . Purchased a property next door power ni wanted 3000 deposit to supply electric. Thank god for electric Ireland

No hassle. Very professional, very friendly staff. A lovely refreshing change when dealing on phone.

Staff are great, I have had no problems at all everything has always been sorted very quickly, brilliant service in my opinion.

Very efficient and pleasant to deal with. They’re really helpful

Excellent service, extremely helpful and knowledgeable member of staff provided me with all I needed and more!

Friendly helpful and easy to set up with some great apps/ tools to help you with discount on the more you top up.

Customer service was excellent with very short telephone queue

Had a problem with my bill so ‘phoned ni power today,was dealt with by a guy named Mark.Mark was extremly helpful,couteous and sorted my problem out with extreme efficiency.Thank you.

turn off all your electric goods this is how we stop these robbers

Had a lovely lady help me yesterday so friendly and very professional

Extremely helpful after the death of the bill payer in our house

Excellent service with friendly helpful employees. My enquiry was dealt with efficiently!

Very efficient and pleasant to deal with…extremely helpful…

Friendly Local Staff and a Great customer service 😀

Can’t even get on to the website

Helpful. Thanks

Never had less than first class service, highly recommend 👌 …

Easy to contact, friendly local staff who are more than happy to help with queries.

Always get a quick response from
Power N I on any questions I have asked

Customer service team excellent

Exllent customer service

Woeful most expensive greedy foreign company who are increasing their prices despite the UK regulator saying they should be reduced nationally

Great customer service

Outstanding customer service!

Avoid

The agent was exemplary and kind.

Very efficient and friendly service

The app keeps getting cut off when trying to top the keypad and there is no one answering the phone 📱. …

rude & in your face! extremely unhelpful

Excellent service👍🏼 …

Very polite and helpful

Unhelpful staff and poor communication.

Answering machine service is brutal.