Total Reviews 80

Average reviews from all platforms

Average Rating 3.5

Average reviews from all platforms

  • 5.0
    47
  • 4.0
    2
  • 3.0
    2
  • 2.0
    2
  • 1.0
    27
Power NI reviews breakdown:
Google
3.5
80

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80 Power NI reviews on Google

DO
( 1 out of 5 )

Property trespassed, illegal destruction of my property by agents of Power NI. ( Mills), contacted power ni 8hours ago to log complaint and was informed someone would call me back. Hey up, still waiting!! Worst was, Power NI had never even …

PM
Patrick Murphy 4 months ago on Google
( 1 out of 5 )

Absolute dreadful customer service, company app is pointless!, the way they have handled the government voucher scheme had done it for me so as soon as i receive mine I will be changing supplier immediately.I have already phoned the number …

AK
AmberJune Koomson-Neill 4 months ago on Google
( 1 out of 5 )

I tried to access PowerNI’s website for a keypad top up, after numerous attempts it failed to load, no problem I’ll just call them and do it over the phone, which unfortunately also did not work via speaking to an automated call, no problem …

RM
Raymond Mccrory 4 months ago on Google
( 1 out of 5 )

Awful expensive company for electricity.
When leaving them they lifted over £100 from my account without informing me first, only 2 weeks after lifting the direct debit for that months bill.

GO
Gonzalo Olarte-Martin 4 months ago on Google
( 5 out of 5 )

Great company with great customer service.

JJ
Joe Jackpot 4 months ago on Google
( 1 out of 5 )

Just had my monthly direct debit increased from £50 a month to £120. Called up and got it down to £100, but that’s still double. Don’t understand how they can do this even if we are all getting £400 credit. So I’ll be switching

CB
Colin Breen 4 months ago on Google
( 1 out of 5 )

Power NI have hands down been the worst customer service experience I have ever had. Have been trying to changes my “pay as you go” meter to a quarterly bill. I have been given two appointments so far and been told I need to be at the …

LM
Lucy McClements 4 months ago on Google
( 1 out of 5 )

It’s one thing for the price of electricity to shoot up, another when it’s impossible to get onto the App due to “High volumes”! Total joke! I’d say this is only the beginning of things to come. Update your system allowing for more customers to top up at one time, we’re paying enough!

GB
Geraldine Brennan 4 months ago on Google
( 1 out of 5 )

Have been unable to access my power NI app for months now. Says my security question answers are wrong. Now at 67 years of age, I think I know my date of birth and the town I was born in!! I have sent emails etc but no.one to help or get in touch. No support or advice at all…….Very disappointing service

JH
Joanne Hughes 4 months ago on Google
( 5 out of 5 )

Wanted to change to keypad+ there was a bit of an issue with the household account. The lady I spoke with was very helpful and had it sorted out within minutes. It was right at closing time and she could have asked me to call back on Monday …

KB
Kimberley Brolly 4 months ago on Google
( 5 out of 5 )

Had a problem with my bill, called them up, they investigated, got back to me when they said they would and problem was resolved. Staff I spoke with were courteous and overall helpful from start to finish. Very happy with their service. Would definitely recommend. Customer for almost 1 year.

TR
Thomas R 4 months ago on Google
( 5 out of 5 )

I got a new apartment and i was dreading having to find out who the old supplier was or why there was no meter to use. I found out it was power ni and I phoned and stayed with them with very little effort. Waiting times on the phone were …

TM
Trevor McKee 4 months ago on Google
( 1 out of 5 )

Sorry guys, but a customer helpline that keeps you on hold for 40 minutes then drops you cold…..not on

RJ
Ralph Java 4 months ago on Google
( 1 out of 5 )

Worst costumer service ever. I wanted to cancel my account on 12th of December they did not reply until January. I sent a meter reading on the same date and they did not reply straight away if it’s right or wrong. Instead they delayed …

DJ
Darth Joey Jo Jo 4 months ago on Google
( 2 out of 5 )

So, I tried switching to Power NI since they are cheaper than my current provider and don’t have any sneaky daily charges, but they have really made it difficult to switch. …

BH
Ben Hunt (Dr S Kicker) 4 months ago on Google
( 5 out of 5 )

Superior service and a flawless switchover. Nothing like Electric Ireland in making an appointment with for a switchover that ends up not happening after waiting almost a month to complete the switch. Not only wasting a month but having to …

KF
Kelly ferris 4 months ago on Google
( 5 out of 5 )

Until 2 weeks ago I got my electricity from budget who had always been fine until my electricity started to run out really quickly. I’m a single 46 year old disabled woman so 🤷 I don’t use a lot of electric as I wouldn’t have a lot of …

HK
Harry Kerr 4 months ago on Google
( 5 out of 5 )

Excellent company in that the website is very simple and clear to navigate and when I contacted them to close my account for a property that I own the female was extremely helpful and had a very cheery disposition. Sometimes when you go …

AG
Arthur Graham 4 months ago on Google
( 5 out of 5 )

I wanted to increase my monthly direct debit amount and the lady I spoke to could not have been more helpful, polite and efficient. The alteration was completed in a few minutes. I fail to see the advantage of moving to another supplier when I always get very satisfactory service from Power N.I.

PB
Patrick Burke 4 months ago on Google
( 5 out of 5 )

Moving into a new apartment as a first time buyer and thought the process would take a while. Spoke with Steven French who was not only pleasent to deal with but very informative. Excellent customer service and no call holding 👏 …

MM
Mairead Mc Gouran 4 months ago on Google
( 5 out of 5 )

I have been with Power NO for over 20 years. I have had no problems with them. When I have had queries, both lowering and raising my direct debit payment, they were sorted out during one short phone call. Their staff are always pleasant, helpful and professional. I thoroughly recommend them.

WM
Wilma Mcmanus 4 months ago on Google
( 5 out of 5 )

Excellent customer service. Gerard helped me out when I couldn’t get anywhere with other suppliers I switched to power ni because of him. Helpful, pleasant and patient. I couldn’t have asked for better.

HS
Helen Sheriff 4 months ago on Google
( 2 out of 5 )

Normally we get really good service with lovely friendly staff. However today I was sat in my living room when I saw the flash of a fluorescent coat. Thinking they were coming to the door I opened the front door only to hear my side gate …

JM
John morrow 4 months ago on Google
( 5 out of 5 )

Lady was very helpful no long waiting time to answer call

EE
Elaine Enlada 4 months ago on Google
( 1 out of 5 )

The agent asked if my husband was at home because said agent was not familiar with meters displaying both numbers for my import and my solar panels export. Never been more humiliated in my life. I did not know that you need a person with a PhD or a male to *see* the meter readings. I am not switching to Power NI, nor I recommend it.

GC
George Clarke 4 months ago on Google
( 5 out of 5 )

Agent was very helpful in agreeing to and setting up payment plan for small business that received unusually high quarterly bill for electric

LS
lesley shaw 4 months ago on Google
( 4 out of 5 )

Helpful and knowledgeable customer service agent who helped me switch suppliers. I like that as a direct debit paying customer I am not locked into a fixed term.

AS
Alyssa Shaw 4 months ago on Google
( 1 out of 5 )

Absolute shambles, can’t help me with my extremely overpriced bills. Keep saying it’s an estimate but then next bill comes in and it’s extortionate. Didn’t do a meter reading, & anytime I ring to discuss was getting a really nasty rude …

LL
leonora lennon 4 months ago on Google
( 1 out of 5 )

My Extremely Over Priced Letter not a Bill. Keep saying its an estimate Bill arrived extortionate .When discussed Nasty lady Member of your staff. Would Stephen Mccully Managing Director like that or who in charge. Been with company loyal …

AV
Anna Volz 4 months ago on Google
( 4 out of 5 )

Always friendly customer service.
Online account doesn’t always work for submitting rates and they don’t seem to respond to emails but have always had good experience with customer service when calling

GA
gary allen 4 months ago on Google
( 5 out of 5 )

Very helpful member of staff who had excellent product knowledge.
She was able to tell me about the introduction of a car charging rate later in the year.

TB
Tom Brown 4 months ago on Google
( 1 out of 5 )

Shambles of a company, bought a new build house recently, builder passed the electric over to us. We sent PNI a meter reading and all our details mrpn number etc. No response after three months. Been on the phone to them 10+ times trying to …

RH
Ryan Hackett 4 months ago on Google
( 5 out of 5 )

Great customer service, have used them several times, always easy to get set up when I give them a call. Also used their Irish equivalent “Energia” when I lived down south for a while, also great customer service.

SR
sam rose 4 months ago on Google
( 1 out of 5 )

Have home and business with them but hopefully not for long. My 3 month prem son almost died and so we prioritised. They switched off our business supply, refused payment and I had to send photo proof of my prem baby to prove we werent …

RR
Rachel Robinson 4 months ago on Google
( 5 out of 5 )

I had to contact power ni on two occasions today as my Father has passed away. Both times advice, help and attitude were excellent. Thank you Ashley and Sophie for making this difficult task much easier.

FM
Fergal Mccabe 4 months ago on Google
( 5 out of 5 )

Power NI, excellent service via phone, lady on phone explaining details changing over and setup details, honest careful and very natural, asking was I happy and had I any questions which made me with less to worry about.

AP
Anne Page 4 months ago on Google
( 5 out of 5 )

Excellent, helpful and friendly service. I was pleased to be able to actually talk to someone on the phone which is so often not the case these days.

AP
Angela Pakenham 4 months ago on Google
( 5 out of 5 )

Excellent customer service from Kenny at Power NI.Explained exactly why I was having difficulty with Power NI top up and solved issue in minutes.

MC
maggie carson 4 months ago on Google
( 1 out of 5 )

Came to read meter and before I could open door said “put that dog in another room and close the door” then put a leaflet against door glass..not even a please or thank you…in future he can put a card through the door and I will read it myself…dog didn’t know what was happening.

BH
Brian Herron 4 months ago on Google
( 5 out of 5 )

Contacted customer service to close account. Adviser was polite helpful and professional. Well done!

AE
aileen evans 4 months ago on Google
( 3 out of 5 )

Meterman is always very pleasant but every single time I try to log in online it tells me my username and password is incorrect yet I know that it’s right. I have to reset it on every single occasion I log in. Extremely frustrating…!!

S
Sean 4 months ago on Google
( 5 out of 5 )

Moving home and dreading getting in touch, spoke with Dorothy and everything was sorted in less than 10 mins, stress and hassle free service, quality!

JG
Jason Gribben 4 months ago on Google
( 1 out of 5 )

Absolute cowboys. Door to door sales promised the world and almost a year later my account still isn’t set up correctly and they’re trying to charge me almost £400 for the privilege. Do yourself a favour go somewhere else

NK
natalia k 4 months ago on Google
( 3 out of 5 )

They haven’t sent out a card after I changed over to them last Friday and my electricity has ran out

JB
Jake Bob 4 months ago on Google
( 1 out of 5 )

I have over 400 pounds credit with this company as they over charge me near every month, but do they use the credit to help with my bill? No they’d rather I was minus 300 in the bank ….

VP
Varaha Prasad S 4 months ago on Google
( 5 out of 5 )

Customer service was very helpful with very short waiting time. Great service.

RT
Randall Thompson 4 months ago on Google
( 5 out of 5 )

Contacted Powerni to change the details associated with an account. Matter was dealt with in a very friendly and efficient manner.

PM
paul mahon 4 months ago on Google
( 1 out of 5 )

Joke of a company Been in business 30 years . Purchased a property next door power ni wanted 3000 deposit to supply electric. Thank god for electric Ireland

CB
Clarke Banks 4 months ago on Google
( 5 out of 5 )

No hassle. Very professional, very friendly staff. A lovely refreshing change when dealing on phone.

M
MC 4 months ago on Google
( 5 out of 5 )

Staff are great, I have had no problems at all everything has always been sorted very quickly, brilliant service in my opinion.

AO
Alessandro Orlandi 4 months ago on Google
( 5 out of 5 )

Very efficient and pleasant to deal with. They’re really helpful

DC
Dennis Cope 4 months ago on Google
( 5 out of 5 )

Excellent service, extremely helpful and knowledgeable member of staff provided me with all I needed and more!

DS
Dave Strat 4 months ago on Google
( 5 out of 5 )

Friendly helpful and easy to set up with some great apps/ tools to help you with discount on the more you top up.

RE
Ros Espey 4 months ago on Google
( 5 out of 5 )

Customer service was excellent with very short telephone queue

PB
Peter Bailey 4 months ago on Google
( 5 out of 5 )

Had a problem with my bill so ‘phoned ni power today,was dealt with by a guy named Mark.Mark was extremly helpful,couteous and sorted my problem out with extreme efficiency.Thank you.

TH
TheBeast Hutch 4 months ago on Google
( 1 out of 5 )

turn off all your electric goods this is how we stop these robbers

HS
heather scott 4 months ago on Google
( 5 out of 5 )

Had a lovely lady help me yesterday so friendly and very professional

EN
Elusive NI 4 months ago on Google
( 5 out of 5 )

Extremely helpful after the death of the bill payer in our house

DC
Dennis Cope 4 months ago on Google
( 5 out of 5 )

Excellent service with friendly helpful employees. My enquiry was dealt with efficiently!

BM
Bobby McCavana 4 months ago on Google
( 5 out of 5 )

Very efficient and pleasant to deal with…extremely helpful…

JP
James Pollock 4 months ago on Google
( 5 out of 5 )

Friendly Local Staff and a Great customer service 😀

DM
David Murphy 4 months ago on Google
( 1 out of 5 )

Can’t even get on to the website

NE
Nkechi Emesiani 4 months ago on Google
( 5 out of 5 )

Helpful. Thanks

DR
Dawn Roberts 4 months ago on Google
( 5 out of 5 )

Never had less than first class service, highly recommend 👌 …

LS
Lyn shorten 4 months ago on Google
( 5 out of 5 )

Easy to contact, friendly local staff who are more than happy to help with queries.

JW
James Wright 4 months ago on Google
( 5 out of 5 )

Always get a quick response from
Power N I on any questions I have asked

JJ
Jane James 4 months ago on Google
( 5 out of 5 )

Customer service team excellent

HK
Harpreet Kaur 4 months ago on Google
( 5 out of 5 )

Exllent customer service

TC
Terry Cobain 4 months ago on Google
( 1 out of 5 )

Woeful most expensive greedy foreign company who are increasing their prices despite the UK regulator saying they should be reduced nationally

MW
Maisie Welsh 4 months ago on Google
( 5 out of 5 )

Great customer service

S
Solayen 4 months ago on Google
( 5 out of 5 )

Outstanding customer service!

DF
david fawcett 4 months ago on Google
( 1 out of 5 )

Avoid

GC
Geraldine Corryreid 4 months ago on Google
( 5 out of 5 )

The agent was exemplary and kind.

MB
Margaret Brown 4 months ago on Google
( 5 out of 5 )

Very efficient and friendly service

DA
Desmond Andrew 4 months ago on Google
( 1 out of 5 )

The app keeps getting cut off when trying to top the keypad and there is no one answering the phone 📱. …

NG
Neil Grant 4 months ago on Google
( 1 out of 5 )

rude & in your face! extremely unhelpful

YB
Yani Buban 4 months ago on Google
( 5 out of 5 )

Excellent service👍🏼 …

DC
Dave C 4 months ago on Google
( 5 out of 5 )

Very polite and helpful

AM
Adam Mitten 4 months ago on Google
( 1 out of 5 )

Unhelpful staff and poor communication.

JG
Joe Goudie 4 months ago on Google
( 1 out of 5 )

Answering machine service is brutal.

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