Sunderland Royal Hospital reviews

My 90yr old Father was recently admitted to ward D43, whilst on this ward he caught Covid and was put in a sideward, there was no care or compassion shown. Dad was very independent before his fall, however whilst in hospital the staff were …

Don’t deserve a star !Worst hospital in the north east !Unfortunately am in & out of this hospital constantly very few members of staff actually care! 2 year ago they tried to give me tablets for blood pressure & my heart that was My aunts …

I cannot thank the kind patient staff in audiology. I lost my hearing totally in one ear at the age of 19. I am now 70. I received my hearing aids for the first time (one being a cross over hearing aid for my deaf ear)and I am enjoying every single sound I hear thank you so much

Got no problem with staff who have been taking care of my dad on ward e51 but I’m not there all the time and dad sa
ys he can’t understand some of the nurses,he is 84 though so maybe just couldn’t …

What a farce, arrived a half hour before appointment then spent 55 minuets searching for a parking bay. Couldn’t, so had to cancel appointment and return home. A 35 mile round trip for NOTHING what a waste of time and a pensioners valuable money

Got referred to dermatology from my GP only to be humiliated by a doctor who had no compassion. She was very rude from the get go, I just wanted reassurance that it wasn’t skin cancer. She acted in a way that I was stupid and even had the …

I’ve given birth to both of my children at Sunderland’s maternity unit and cannot fault it at all. I’ve had complications with both pregnancies but every member of staff was absolutely fantastic and so reassuring. The private rooms make the …

Three months after my GPs referral to the ENT dept of this hospital for examination of my inner ears, I was rung up by a member of staff and this absurd and farcical telephone conversation has now been statistically recorded as a ‘hospital consultation’ and I have been discharged without ever having been seen! Utter dishonesty.

Had Togo to hospital on Sunday advice of 111 my wife drove iwas met with kindness and politeness had To to emergency day care what a brilliant set of staff. Had to go back on Tuesday for a scan again fantastic and polight staff well done

Great service at urgent treatment centre – very busy so had to wait a little while to be triaged/treated but not as long as I thought and staff really friendly and efficient

Dont believe the reviews on the Royal NHS review page. ONLY glowing recommendations……but theyre moderated and the truth isnt allowed on.
How do you rate chalk and cheese? …

The care I recently received on the SRH maternity unit was outstanding. Every member of staff was so helpful and caring. I felt really well taken care of, they really went the extra mile and made a huge positive impact on my postpartum experience and breastfeed journey.

Managed to go to my appointment on time. But it’s a disgrace when you can’t go to the NHS dentist when you are in pain with a wisdom tooth 🦷 …

The staff have always been efficient and courteous on each of my visits for Coronary Care.

Spent more than 5 hours waiting there I had my bloods done waiting to see if I had a kidney infection, it hurt a lot and I asked for paracetamol 3 times and the desk lady just said she would page the nurse who never came. When I told her I …

Had my mother in law on ward F61, and what i seen was beyond words, the staff were rude and didnt seem to care about the patients, one lady pressed her buzzer and waited over 40 minutes before someone attended to her needs even though i …

Very poor A&E 11hrs wait , Mother was admitted. Saw the usual time wasters , which need not to be in A&E . Less than impressed by care give to mother by hospital been in for over three weeks .

Got parked straight away being a sunday best time for appointments

My experinces at this hospital have improved a lot since I first moved here. The A+E was great today, very efficient and helped me with my Asthma straight away. There are still long delays in clinics etc. but really considering the number …

at different times both my husband and i have been in both have been very well looked after my husband went in again new years eve the staff was just great can not fault them

Just had an appointment at ENT. Very impressed but waiting at Pharmacy for a prescription and people have been waiting for over an hour. People have had to leave the building to put extra money on for parking fees. Surely it shouldn’t take …

My daughter came in with a burst appendix, the staff are wonderful. Everyone I met from trainee to surgeon was fantastic. As she was so poorly, everything was explained and I was allowed to be with her as much as I was able too. …

Absolutely worse care I’ve ever received in my life! They don’t even deserve 1 star. I came in during the wee hours of the morning on Thursday, 29/10, just to be told I had constipation & to go home & drink a couple of satchels. I thought I …

Totally amazing, all the staff from the surgeons to the nurses to the anaesthesiologists were amazing and so comforting. With it being my first surgery and having to do it on my own with no family, I couldn’t appreciate the staff more, …

Needed to visit the hospital yesterday, I’m an asthmatic with covid positive issues. A & E was extremely busy and the staff really needed roller skates to keep up with the pressure. Respect, kindness and empathy was shown by every member …

Rang 111 for help with a dental issue as no dentists open, got an appointment in ENT in Sunderland royal, I’m very very anxious about dentists to start with because of past trauma when i was very young, but from entering I instantly felt at …

I had a total hip replacement end of Sept 21.The staff looking after me before and after my operation were brilliant. Following a physio appointment I was offered hydrotherapy to help my mobility, best thing ever. It has greatly contributed to my recovery and confidence. So glad I was given this opportunity. A big thank you to everyone.

Just had a awful experience at A&E the staff were so unprofessional and uncaring towards me. I was in a lot of immense pain and they treated me like I was nothing. The consultant did not know of my sysmptoms and kept making guesses for my …

Had a severe kidney infection which left me seriously ill, all staff mucked in and basically left no stone left unturned to and what I must say unreservedly saved my life ,welldone all and especially all on B20

Daughter has an ear infection,the drop in centres were unavailable,had a little time to wait, suggest if you take a mobile to play a game on.
The person who examined her was really pleasant and took time to tell what …

Had to go to urology for an appointment, staff very pleasant well looked after, nurses and urologist were great very caring. Also had an ultrasound again they were brilliant. Thank you everyone.x

Horrible experience while giving birth at this hospital. Rushed, 0 compassion or empathy, rolled in a dirty physio ball to sit on without being offered a paper towel to place on it. Head midwife very rude shouting at me while I gave birth …

Hi, I recently booked a stay here for the 1 night, my stay didnt include meals from the a la carte menu, instead I was only allowed to be fed through tubes which I have not experienced in other hotels previously & thought was strange. The …

Worst experience of my life, I have just got home with a canular in my hand as I was so upset by how I spoken to by the staff I had to leave, and 8 hours to be seen? Really!

absolutely disgraceful, my parter has been spewing constantly since monday and is struggling to keep food, water and antibiotics down therefore he isn’t going to get better. no one will refer him to a ward because it’s a saturday, …

My sister is currently in ICU and is receiving excellent treatment. They have saved her life for which I am extremely grateful. However she did have to wait a long time in Casualty before she saw a doctor about 5 hours and she was extremely distressed at that time. Staff were polite, caring and attentive however.

Yesterday 3 Jan 23 attended ENT Clinic & Ultrasound dept and the service was excellent. Well done!

My Dad went into hospital walking. The hospital took it upon themselves to stop his physio without telling us. He came out in a wheelchair!

I was unfortunate enough to be directed to Sunderland Royal A&E by 111 after a monoclonal infusion at the same hospital for Covid the day before. I am visiting in the area due to having an elderly father who is ill and unfortunately tested …

Want to thank all departments on my care whilst an in patient for knee replacement.
All staff in day case admission very polite dealt with my transfer up to …

I had my third baby here last week. After 2 bad experiences at Dryburn hospital i opted for Sunderland this time and I couldn’t fault the maternity services at all. Every member of the staff were amazing. They were all so friendly and …

I was spending a day in delivery ward in Sunderland Royal Hospital. Due to pandemic, my partner couldn’t be with me so I had to delivery the baby alone but the all the staff member in maternity ward were extremely supportive and caring and …

Having covid and having to attend to be put in a waiting room that was not cleaned down the way staff speak to patients is disgusting

My husband was admitted on Sunday morning with a stroke , I want to thank the ambulance service for a very quick response (washington) and the excellent care at Sunderland Royal. I really can’t thank them all for the way he was looked after , so proud of you all you are amazing. My husband has made an amazing recovery..

I was admitted to Ward D41 with a bad ear infection… my first experience of staying in a hospital for more than a few hours. Quite apart from getting back to full health, it was an opportunity to watch the NHS at work first hand. …

Gastroentorology is an absolute shambles…..would not recommend a referral here. Had a colonsocscopy done where the service was excellent, however after waiting 3 months for a phone apt with Gastro deptto follow up (not a problem given …

Hi. I hade very bad experience in royal hospital emergency department. They don’t care about anyone. Very poor customer service, very bad nurser.

I’ve always been looked after very well here whatever I’ve been for. Being epileptic the neurology is always a good department. I’d certainly recommend the hospital to anyone. However, it may be my drugs or natural I’ve lately lost my hearing – anyone tell me why my appointments are by telephone?

I was there to visit my father in law but the ward would only allow 1visitor per day. I have never seen the hospital as quiet as this. The parking charges are quite steep, if you are a minute over the time the charge increases steeply I.e. £2.00 for the first hour and £3.00 for 61 minutes. Staff are helpful. V. clean.

I’d like to thank rheumatology so much for the amazing care I’m getting. A year of desperation I finally got referred, within a couple of weeks I was diagnosed and started on medication to ease it. They’ve turned my life around, I’m still …

I’ve been waiting for more than 4 hours for severe kidney pain. Staff doesn’t even know how to speak English, the place is dirty and disgusting, everyone is rude and it looks like the doctors should be the patients, not vice versa. …

Can’t thank them enough. Mr Hamid my mate. Thank you ward 36 nurses and Bev. Not so happy with Bevs friend she was horid.She should not be allowed to work in a hospital after the way she spoke to people

The staff here are fantastic. We went to children’s a&e with our daughter. From walking through the door at a&e and getting onto ward f63 the care she has had was outstanding. She had never been in hospital before so was very upset and in …

Age 72. Had to have a repair to a femeral artery. Bricking it. No drama, great care from all staff. Like being spoiled by your favourite gran. If you have to go There be assured, you are getting the best. Surgery and aftercare is first class but take a book, your phone with games on and charger. They’re not big on entertainment.

My son went to the walk in waited 4 hours and walked back out with anti biotics. 7 days later he’s taken by ambulance to Darlington Hospital with a serious condition that should’ve been treated here a week earlier. Have the staff here just given up on people?

I am extremely grateful for all the hard work the medical staff do for their patients, more so in this current climate. However trying to get through to find out about a loved one or relative is terrible. My mother was admitted to …

Appointment on time and very caring specialist and nurse.
Highly recommended

Honestly have not experienced a worse hospital it very much feels like they have a lot of targets to meet so try to get people in and out as fast as possible with very little care and a really negative environment. Have never had a pleasant …

My husband recently was taken here by ambulance for emergency treatment. The doctor and nurses in attendance were amazing. We didnt get their names but they were first class.Thank you. You are all a great credit to the NHS .

I’d like to thank the maxillofacial department for the way they treated my dad when he had base of tongue cancer. His consultant told us at first she couldn’t find a surgeon who was prepared to do the risky robotic operation. But she kept …

It’s disgusting the way people treat the staff hear yes yous all want to get home and safe back to your families so do they people need to treat NHS staff with respect or just don’t bother get seeing too makes me angry people having a go at staff in hear on retain things that’s not their job

Had to visit this hospital alit over the last 2 years due to bad health. The chemotherapy ward is amazing the treatment is nothing but world class the doctors and nurses are Fantastic.

Many thanks to the staff of ward F63 for the tremendous help and care given to my great grandson Ashton, and his father Mark.
Superb team, and second to none.

Spent over 4hours without being seen by a doctor. I was given pain reliefs though. I informed one of the staff that I wanted to leave as I was really hungry, there was no offer of food or persuasion to hold on to be seen. She just …

My wife had a really bad incident at the beach. I call the ambulance services and they told me that the next ambulance available is after 5 hours 🤬🤬🤬 There is all our taxes go…to NHS who doesn’t do their job …

I was in ward C31 for 2 days waiting for my husband surgery, and the care was fantastic!! EVERYONE We dealt with was absolutely professional, helpful, polite, pleasant, dedicated simply an incredible bunch of people! This is NOT easy work …

A big thank you to all staff from nurses carers and every one involved on ward c32 from the day of my operation to the 3 days of after care can’t say enough about the care I received was second to no one .. and to the young lass who …

My daughter was admitted to f64 and the staff and doctors were absolutely fab they helped her and it was her birthday the day after so they made it special for her done a banner and gave her some gifts that was rhe nicest thing for her …

Me and My partner were discharged yesterday from the Delivery Suite in Maternity yesterday tea time and I have to say I would highly recommend Sunderland Royal Hospital definitely the midwife Abbey and her Trainee Student Leonora, they went …

My mother had a stroke on 1st April and from the initial 999 call to her discharge from ward E58 6 days later, she had the finest care possible.
The paramedics were there inside 5 minutes, and the staff in the Emergency …

The NHS is a dying failed service. Emergency service is also a field system, structured guidelines which could put patients at risk which also takes forever to connect to an operator, same applies with 111. The staff here at Sunderland …

My beautiful mam passed away 7/6/19.everyone was fantastic from the paramedics through to ward e58 acute stroke ward. Everyone on that ward not only cared for my mam but supported the family so much. I’ll never forget what everyone has done for us.

Thanks so much to the ENT department. Had a tonsillectomy last week and had to come back in due to some issues with my stitches and they were so helpful. Thanks so much once again for being so lovely

Brilliant hospital amazing doctors, nurses and staff.
However the A&E Department is a nightmare some really poor nurses who actively discriminate against my disabled wife such a shame as some couldn’t be more …

The reason I have only have three stars is because the care my mum received on ward E54 was ok most of the staff was great with her but there was one or two members of staff that weren’t so good to her. My mum asked for a certain medication …

My dad, broke his hip at the beginning of the year, he was a patient in ward d34. The staff were amazing! He, unfortunately died, he was very poorly, the staff were caring, compassionate, just amazing, from the specialists right through to the lovely tea ladies, can not praise everyone enough xx

We have been visiting Sunderland Royal since August 2019 when my husband required emergency surgery. After three weeks in hospital he has been home for four months. The staff that have looked after him both in and out of hospital have been …

A friend is currently a patient there after having surgery. They tried to discharge him despite his not being able to walk to the toilet by himself. …

Our daughter give birth to our grandson four days ago in Sunderland maternity unit .
The midwife assigned to her was Amy I just wish i knew Amy’s surname . …

Best experiences, the nurses are caring for the patients and make sure that the patients get well soon. The visitors can concentrate on supporting there loved ones, while always knowing someone is nearby when needed.