Thames Water average reviews all over the web

1.9
Total Reviews 44

Average reviews from all platforms

Average Rating 1.9

Average reviews from all platforms

  • 5.0
    7
  • 4.0
    3
  • 3.0
    0
  • 2.0
    1
  • 1.0
    33
Thames Water reviews breakdown:
Google
1.9
44

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44 Thames Water reviews on Google

MD
Mike Duckett 9 months ago on Google
( 1 out of 5 )

Our rivers are in an ecological mess, they have been for some time but since privatisation nothing much has changed. We now have not one of our rivers rated as good by New Scintist, when you include chemical polution – not one in England, …

NT
N Thorp 9 months ago on Google
( 4 out of 5 )

I had to deal with them after house moving. People who moved in to my old place didn’t change to their name. Thames kept sending me bills to my new address . Emailed quite a few but sent me debt collection letter. Had to call few times for …

CN
Corlett Novis 9 months ago on Google
( 1 out of 5 )

Not only was I sent a bill four times too high for a period four times longer than my tenancy, but when I contacted Thames water to correct this I had to deal with an INSANE amount of stupid hurdles. Awful, awful company which contributes …

YL
Yvonne Lawson 9 months ago on Google
( 1 out of 5 )

Just got off the phone with the Meter team..after getting a letter, just addressed to “The Occupier” even though all previous correspondence usually has my name!!! Apparently, I am being TOLD, I will have a water meter, under compulsory …

JR
Jane Ray 9 months ago on Google
( 1 out of 5 )

Excellence in excrement! Thames Water prioritise corporate greed over thriving rivers. As a keen open water swimmer I am left angry and dismayed, every time it rains they delight in dumping large quantities of raw sewage in our river making …

S
sikestevilmadness 9 months ago on Google
( 1 out of 5 )

absolutely incompetent. simple detail changes are apparently too difficult, they cant read meters and hide behind excuses. latters sent late, or no contact, or rude staff on the phone. contest every bill, do not set up a direct debit!

RP
rosetta petruccio 9 months ago on Google
( 1 out of 5 )

I have tried two times today to speak to your team and have been cut off both times. once this morning I eventually spoke to somebody. The lady was transferring me to another team but got cut off. that was 28 minutes of wasted time. …

CS
Chloë S 9 months ago on Google
( 1 out of 5 )

Been charged incorrectly for nearly 2 years now. Have tried to get this sorted for those 2 years and of course am still paying £100s for water I don’t use. Customer service is absolutely appalling and no one seems to know what they’re doing …

S
Scott 9 months ago on Google
( 1 out of 5 )

This company made record profits this year yet it continues to dump a disgusting amount of raw sewage into British waters. An absolute disgrace of a company which displays exactly why water in England needs to be taken into public …

D
Dino 9 months ago on Google
( 1 out of 5 )

Thames Water is carrying out some roadwork on Henley Road in Caversham and have set up a couple of temporary traffic light. Friday 27 January in the morning these lights are not working and causing misery for 1000s or motorists. I phoned TW …

JW
j w 9 months ago on Google
( 1 out of 5 )

Absolutely shocking company, they take whatever they feel out fo people’s accounts and then take 3 weeks to pay it back. On hold for over an hour to speak to someone every time. Complete disgrace and zero accountability, repeatedly making the same mistakes over and over again. They literally couldn’t run a bath.

JD
Joachim Dias 9 months ago on Google
( 1 out of 5 )

Honestly the worst service I’ve ever had – overcharged because they decide how much I have to pay since they “can’t fit a meter” even though I provided my water use from all my last tenancies, which is about 50% less than what they charge me for. Useless monopoly-benefiting company delivery poor service.

SH
Sean Hartley 9 months ago on Google
( 5 out of 5 )

Fantastic service from Thames Water.
Reported blockage of sewage in Drain and they were there pronto on Tuesday 24th jan …

WS
Wig Sayell 9 months ago on Google
( 1 out of 5 )

Stop putting your shareholders and profits first. Stop polluting our beautiful streams and rivers in Oxfordshire with sewage. Work with farmers and businesses to improve ways to manage waste. Invest now!!

NA
N Ahmad 9 months ago on Google
( 2 out of 5 )

Poor customer service, the telephone line was very poor with a lot of background noise. The explanation given was ‘this is a call centre with other people talking’ which I found quite rude. …

TA
TR4SPY ABLE 9 months ago on Google
( 1 out of 5 )

Each month I am unable to set up Direct Debit, the website throw an error message “Sorry, we are unable to complete your request.”
When calling them , after hours of explaining (they find it hard to understand), …

SH
Sam H 9 months ago on Google
( 1 out of 5 )

My elderly mother called the emergency line as sewage was backing up through her pipes, after a swift arrival a tanker arrived to sort the blockage which was well received. However, I would highly recommend you send your colleagues on …

JB
J B 9 months ago on Google
( 1 out of 5 )

Please explain this Thames Water . I too had very bad experience with your van drivers in the roads.

EE
Elina Evelina 9 months ago on Google
( 1 out of 5 )

Even 1 star is too much for the appalling customer service.
I submitted the Leak allowance form in March 2022 after the leak has been fixed. For the last 6 months (since Feb’22) I’ve phoned about 20 times to get the …

MK
Michael K 9 months ago on Google
( 1 out of 5 )

Capitalism at its worst. I pity TW’s employees. Imagine having to work for these unscrupulous, selfish capitalist zombies?

CB
Caroline Blair 9 months ago on Google
( 1 out of 5 )

I’m a priority customer and on 3 occasions this year have had no water, no bottled water provided despite promises. No compensation so far. Submitted 2 complaints and still not bothered to respond. No option to change company 🥲 …

BP
Beth Preston 9 months ago on Google
( 1 out of 5 )

Terrible to deal with when trying to get refunded some of the £500 credit I had built up. Its was the most complicated process to get some of my own money returned, for reasons I will never understand.

SP
Sheneta Parbatobhai 9 months ago on Google
( 1 out of 5 )

More than 20min to wait to speak to someone and no luck!! Gave up after !! Seriously… Horrible!!

TS
Tim S 9 months ago on Google
( 1 out of 5 )

Shocking service. Have outsourced most of the service now so the executives can get paid huge amounts no doubt

NB
Nooruddeen Beeharry 9 months ago on Google
( 1 out of 5 )

Will take a minimum of 8 hours for an EMERGENCY callout. Useless.

TZ
Tibi Zsiros 9 months ago on Google
( 1 out of 5 )

If I could, I wouldn’t give a single star. I just have a bad experience with them. I wish I could just change providers

DR
David Richards 9 months ago on Google
( 1 out of 5 )

I have never ever dealt with an organisation that has such terrible customer relations. No stars from me.

FM
Florin MCF 9 months ago on Google
( 1 out of 5 )

Hello somebody put their debt on my name and the recovery firm is after me how is this possible?and I’m trying to talk to them on the phone and they just go silent and they hang up….

PY
Philippa Young 9 months ago on Google
( 1 out of 5 )

Truly appalling service….attempting to arrange a survey for a meter……so far this has taken months with no success but multiple mistakes

AL
anne lowes 9 months ago on Google
( 1 out of 5 )

Sat in an empty house from 1pm-5pm waiting for an engineer as agreed. he never showed up or telephoned! When I rang to find out where he was I was told he wasn’t coming – very sorry and would get the engineers to phone me urgently! That was 2 days ago and I am still waiting for the urgent call!!

MF
Matt Francis 9 months ago on Google
( 1 out of 5 )

Just the worst – told them four times what my address is and they keep chasing me for an unpaid bill when it turns out they keep ignoring the change of address! Now turning into harassment.

RP
Ray Price 9 months ago on Google
( 1 out of 5 )

If thames water decide they know more than you about what is causing your sewage blockage . They pull down the shutters and will not listen to reason. They only keep repeating the same speech , and will not meet on site to discuss the problem.

DA
David Armitage 9 months ago on Google
( 1 out of 5 )

If Thames Water prove an issue is within their system theres go grantee they will fix it, everyone in our street now knows when I shower as dirty sewage water runs across the road. Because they cant see why this is happening they have …

MB
Michael Bishop 9 months ago on Google
( 1 out of 5 )

Impossible to get through to. Multiple options to go through before even getting the chance to speak to someone!

MH
Mas Hassan 9 months ago on Google
( 5 out of 5 )

One of the most efficient and friendly place to get some answers to your questions. The staffs are polite and helpful. It must be an excellent place to work I’m sure.

RS
Richard Sheldrake 9 months ago on Google
( 1 out of 5 )

Pretty aweful customer service.

PL
Prashad Lodhia 9 months ago on Google
( 4 out of 5 )

Nice building

C
ChrisMoto 9 months ago on Google
( 5 out of 5 )

Loved it

KD
Kevin Dyson 9 months ago on Google
( 5 out of 5 )

Helpful and polite people

VP
Valq Peneva 9 months ago on Google
( 5 out of 5 )

Good

NS
Neil Stone 9 months ago on Google
( 1 out of 5 )

crap

CB
Colin Blackford 9 months ago on Google
( 4 out of 5 )

They are helpful

JD
John D-Isi Rockefeller 9 months ago on Google
( 5 out of 5 )

Nice environment

EP
Ella PT (Cheshire cat) 9 months ago on Google
( 5 out of 5 )

Excellent 😁 …

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