Thames Water reviews

Our rivers are in an ecological mess, they have been for some time but since privatisation nothing much has changed. We now have not one of our rivers rated as good by New Scintist, when you include chemical polution – not one in England, …

I had to deal with them after house moving. People who moved in to my old place didn’t change to their name. Thames kept sending me bills to my new address . Emailed quite a few but sent me debt collection letter. Had to call few times for …

Not only was I sent a bill four times too high for a period four times longer than my tenancy, but when I contacted Thames water to correct this I had to deal with an INSANE amount of stupid hurdles. Awful, awful company which contributes …

Just got off the phone with the Meter team..after getting a letter, just addressed to “The Occupier” even though all previous correspondence usually has my name!!! Apparently, I am being TOLD, I will have a water meter, under compulsory …

Excellence in excrement! Thames Water prioritise corporate greed over thriving rivers. As a keen open water swimmer I am left angry and dismayed, every time it rains they delight in dumping large quantities of raw sewage in our river making …

absolutely incompetent. simple detail changes are apparently too difficult, they cant read meters and hide behind excuses. latters sent late, or no contact, or rude staff on the phone. contest every bill, do not set up a direct debit!

I have tried two times today to speak to your team and have been cut off both times. once this morning I eventually spoke to somebody. The lady was transferring me to another team but got cut off. that was 28 minutes of wasted time. …

Been charged incorrectly for nearly 2 years now. Have tried to get this sorted for those 2 years and of course am still paying £100s for water I don’t use. Customer service is absolutely appalling and no one seems to know what they’re doing …

This company made record profits this year yet it continues to dump a disgusting amount of raw sewage into British waters. An absolute disgrace of a company which displays exactly why water in England needs to be taken into public …

Thames Water is carrying out some roadwork on Henley Road in Caversham and have set up a couple of temporary traffic light. Friday 27 January in the morning these lights are not working and causing misery for 1000s or motorists. I phoned TW …

Absolutely shocking company, they take whatever they feel out fo people’s accounts and then take 3 weeks to pay it back. On hold for over an hour to speak to someone every time. Complete disgrace and zero accountability, repeatedly making the same mistakes over and over again. They literally couldn’t run a bath.

Honestly the worst service I’ve ever had – overcharged because they decide how much I have to pay since they “can’t fit a meter” even though I provided my water use from all my last tenancies, which is about 50% less than what they charge me for. Useless monopoly-benefiting company delivery poor service.

Fantastic service from Thames Water.
Reported blockage of sewage in Drain and they were there pronto on Tuesday 24th jan …

Stop putting your shareholders and profits first. Stop polluting our beautiful streams and rivers in Oxfordshire with sewage. Work with farmers and businesses to improve ways to manage waste. Invest now!!

Poor customer service, the telephone line was very poor with a lot of background noise. The explanation given was ‘this is a call centre with other people talking’ which I found quite rude. …

Each month I am unable to set up Direct Debit, the website throw an error message “Sorry, we are unable to complete your request.”
When calling them , after hours of explaining (they find it hard to understand), …

My elderly mother called the emergency line as sewage was backing up through her pipes, after a swift arrival a tanker arrived to sort the blockage which was well received. However, I would highly recommend you send your colleagues on …

Please explain this Thames Water . I too had very bad experience with your van drivers in the roads.

Even 1 star is too much for the appalling customer service.
I submitted the Leak allowance form in March 2022 after the leak has been fixed. For the last 6 months (since Feb’22) I’ve phoned about 20 times to get the …

Capitalism at its worst. I pity TW’s employees. Imagine having to work for these unscrupulous, selfish capitalist zombies?

I’m a priority customer and on 3 occasions this year have had no water, no bottled water provided despite promises. No compensation so far. Submitted 2 complaints and still not bothered to respond. No option to change company 🥲 …

Terrible to deal with when trying to get refunded some of the £500 credit I had built up. Its was the most complicated process to get some of my own money returned, for reasons I will never understand.

More than 20min to wait to speak to someone and no luck!! Gave up after !! Seriously… Horrible!!

Shocking service. Have outsourced most of the service now so the executives can get paid huge amounts no doubt

Will take a minimum of 8 hours for an EMERGENCY callout. Useless.

If I could, I wouldn’t give a single star. I just have a bad experience with them. I wish I could just change providers

I have never ever dealt with an organisation that has such terrible customer relations. No stars from me.

Hello somebody put their debt on my name and the recovery firm is after me how is this possible?and I’m trying to talk to them on the phone and they just go silent and they hang up….

Truly appalling service….attempting to arrange a survey for a meter……so far this has taken months with no success but multiple mistakes

Sat in an empty house from 1pm-5pm waiting for an engineer as agreed. he never showed up or telephoned! When I rang to find out where he was I was told he wasn’t coming – very sorry and would get the engineers to phone me urgently! That was 2 days ago and I am still waiting for the urgent call!!

Just the worst – told them four times what my address is and they keep chasing me for an unpaid bill when it turns out they keep ignoring the change of address! Now turning into harassment.

If thames water decide they know more than you about what is causing your sewage blockage . They pull down the shutters and will not listen to reason. They only keep repeating the same speech , and will not meet on site to discuss the problem.

If Thames Water prove an issue is within their system theres go grantee they will fix it, everyone in our street now knows when I shower as dirty sewage water runs across the road. Because they cant see why this is happening they have …

Impossible to get through to. Multiple options to go through before even getting the chance to speak to someone!

One of the most efficient and friendly place to get some answers to your questions. The staffs are polite and helpful. It must be an excellent place to work I’m sure.

Pretty aweful customer service.

Nice building

Loved it

Helpful and polite people

Good

crap

They are helpful

Nice environment

Excellent 😁 …