Welsh Water reviews

Blocked sewer pipe outside my house leaking onto front lawn. Reported it Saturday afternoon. Fixed Sunday afternoon. The service was faultless from the initial call (really professional helpful guy on the phone) the follow up call from …

I’ve always found Welsh Water customer service representatives polite and helpful. Takes awhile to get through sometimes and the website – online account is quirky and glitchy. Now being asked for over double my usual direct debit, even though I’m a low user?!

Recently bought a property and tried to sort out the water pressure as it was literally nothing, we are in 2 months still under process but I need to pay the £50 every month for the awful service it looks like I need to go deep into my pocket and sort it out by myself, while they enjoying my money! Awful services!

Just got off the phone with Maria who works in the Cardiff office not very helpful at all if im being honest, before she even read my account was only interested in telling me i would have to pay £2500 for a new connection tried explaining …

service is appalling paid nearly £200 extra when someone in billing dept setup another direct debit without authorisation , without profit dont know whos gaining from it then !

5 days no water. Absolute joke. Leaving very junior staff on the phone to take the flak. 2nd most expensive water in Britain despite Wales having more than enough. They boast not for profit. Well considering how much senior management get paid its no wonder they aren’t for profit!

They don’t care about their customers my daughter has had problems with flooding and horrendous smells for years but they don’t care keep on blaming my daughter property when it gets proven it’s not.

Please look at my payment history over the past 8years. I resent being.told to ensure payment reaches us before 26th of Oct, You perhaps should pursue those people who are deeply in arrears. In addition you must be the only organisation …

Absolutely terrible service, if you have another option please take it, abysmal to say the least had ongoing issues which took up a lot of my time and they don’t care, Amanda i think her name was would be better suited to being a traffic warden 🙄 …

We live in a two bedroom apartment and have been charged £750 a year for water and sewage. Having read up about this extortionate price which compares to a six person property I rang a guy called Matthew who was aggressive, rude and would …

I rang Welsh water about a faulty stop tap on the pavement outside a house I was working on I couldn’t turn the water from outside to renew the stop tap inside . there answer was it take 10 days for somebody to have a look and make a …

Since the online system started everything is terrible, payment reminders arrive without ever having received an invoice. This company cannot be contacted by email the chat does not work and there is no form to contact or be contacted. …

Called for a house move, through customer service speaking with Franz, very enthusiastic, easy to talk to, great knowledge and help within his role. Any questions I asked or information I needed he answered quickly with all the information I needed. A real delight to talk to and made everything so smooth.
Thank you.

Terrible company, you call them they keep hanging up on you. you don’t get anything resolved. Always have to wait for a call back that doesn’t happen. I left the property years ago. Told them I was leaving. Then got two debt collectors chasing me for payment of money I don’t owe.

Do not under any circumstances, trust a CS rep after a house move.

Long story short: If you’ve moved house and go through the rigmarole of ringing …

Attempted to submit a form to receive online billing. Their system would not let me come out of the form to obtain a verification code and then return to it to add the code. …

Absolutely unforgivable how they boast about ‘not for profit’ but the infrastructure has not had the investment or development, and the word priority means nothing.

Customer service team are professional, the departments they pass issues onto are not, don’t call or pick up issues the CS team pass on. 2 days lost work so far and into next week now.

Outstanding service! Living with small children and a toilet out of action was my worst nightmare. The staff (Aimee and July) I spoke to online and on the phone were great. A special thanks to Peter who then turned up within the hour, and …

WW agreed a reduction in my DD last month. Two days after adjusting the amount it was returned to the original figure and taken on the next due date. Totally unscrupulous, utterly incompetent and downright rude.

There is something seriously wrong with their autodialler and they need to run round and get this sorted. I don’t know if they’re playing some sort of silly game but they need stop it now! Also, one of your supervisors, Mr. Garrett is a very rude employee calling us mother F’s. It’s absolutely ridiculous!

Absolutely horrendous company. Only 1 star because the review wouldn’t allow me to go any lower.
They have expected me to pay for water, in an abandoned property with no water …

I moved from South Africa to Wales during Sept 2021. I had to conduct everything telephonically. I spoke to Alix, who not was friendly and helpful, but efficient and really solved all my issues and challenges. She is a superstar, and a …

Total waste of customers services.
I was told I would receive my water bill in seven days. Its now nine weeks since I contacted …

No telephone number how do you supposed to phone anybody? This is absolutely ridiculous. If you haven’t got access to a website or Internet how do you supposed to get in contact with them absolute disgrace

I have received an email from Welsh Water today to say my bill is ready and to log in to my account online. Welsh Water have changed their system and will not accept my email to set up a new account. I can not log in to my old account. Ask …

I was having problems linking my account so called them.
There was no delay in picking up the call and the two people I spoke to were knowledgeable and helpful
A rare thing nowadays !

Greg and his colleague came out at 8am this morning.
Excellent service. Polite, prompt and efficient.
Many thanks

Thanks for keeping us updated via text and automated phone call advising of burst pipe, low pressure and to run cold tap when working again. Brilliant service.

dislike this company. 3 times they have remover my online account. over charging. poor customer service all the time i phone, will have no other meany but to report them again to CAB

Would like to thank Kerry Byrne for the detailed attention given to an issue that arose with regard to my father’s water meter. Courteous, helpful, efficient and pro active. Makes such a difference when dealing with a matter.

We’ve just moved into the area and the lady set up our account in literally 10 min. She was very nice and helpful. Keep it up Welsh water! 🙂

After my wife phoned this morning to query on the possibility of fraud on her account well what can I say what an ignorant and rude customer service my wife received with a shocking attitude actually put the phone down mid conversation !!

Trying to stop automated phone calls. Finding it annoying. Where is the help line telephone to speak to a person.

No phone number.

How are people that don’t use online facilities meant to contact you absolutely disgusted

Dumps raw sewage into the rivers and still charges for disposal. Not sure how this is in line with environmental and corporate responsibility.

Their autodialer system is badly broken and they keep phoning me, they really need to run round and get it sorted! -Westlake Communications

This company are a national joke!!!!! You only have to read their reviews to confirm this.

Faultless service, quick response, great communication. Thanks team dwr cymru for sorting our (reoccurring) blocked drains!

Amazing customer care and fantastic, professional work – thank you to Gemma and Jason for taking care of our problems!

Amazing customer care and fantastic, professional work – thank you to Lee and a colleague and Jan Receptson for taking care of our problems!

Had a water leak quickly resolved

Nice location, parking is a pain though! Lots of nearby hotels and easy to get to, even during rush hour

Terrible service, agent does nothing to help.

Very tasty water, water in England tastes awful in comparison.

absolutely disgusting customer service

Amazing