Bells Motor Group Northampton reviews

Just had my new Volvo delivered today from Bells Motor Group and right from the initial order back in February to the handover today it has been an absolute pleasure. Dawn who handled the sale for me was amazing. I did have a local Volvo …

I cannot recommend Bell’s Volvo of Northampton highly enough. From the moment I put my locator request into the What Car website, to the vehicle handover the process was slick, stress free and so comfortable. …

I just received my Volvo delivered today from Bells motor group. Marc Handled so well from the day I ordered to till the delivery, It was almost 9 months very impressive service, Thank you marc. …

After a poor experience at Bells on Friday, when I delivered my car for diagnostics and a possible requirement for a new battery, Emma Bell called me today and resolved the situation. She was very polite and efficient and I am happy that …

I had my car delivered last week. Had an ideal experience from start to finish. Jack Gardener who managed my purchase was very helpful, thorough, and prompt throughout the process. He even called us after the handover to check if everything …

Like many people, we have had a mixed experience of car dealerships in Northampton. However, Volvo was an exception. Our sales guy, Patrick, was crystal clear in all communications, attentive and actually listened to what we were saying – …

Very pleased with our new XC40 plug in hybrid which we have just received. Dawn was fantastic. She is very efficient and helpful. We received our new car very quickly considering the current supply constraints. Jasmine handed the car over to us and explained how things worked. Highly recommend Bells as a dealership.

We took my partners volvo to this dealership due to an engine management light. From the word go, they were fantastic! …

Bought a new car from bells, great experience all round. Friendly, helpful staff. Answered all our questions and helped select the right vehicle and package. Would absolutely recommend. Big thanks to Jack and Clive for the great service.

In the past, a visit to a main dealer was always something to fear. I was very wrong though! What a professional, friendly place and very reasonably priced. I’m actually looking to put my car in here for a full service when it’s due. The …

Car was in for service. Dropped it off everything ok. Told me they would clean it as well. Tried ringing 6 times at 4pm to see if it was ready…no answer. So went down to pick car up, paid and told where it was. Not washed and when I got …

My Partner & I were excited to buy a used Volvo up to £16,000, the V40 being our initial choice. We visited Bells in Northampton, on Tuesday 31st january at 16.45. the sales man we were introduced to seemed unsure whether a V40 was a model …

I purchased a Volvo V60 from Bells Northampton. It was a very good decision. The car was perfectly prepared. Very good contact with the seller. A big thank you to Jack who prepared everything. I highly recommend.

I bought used Volvo XC90 from Bells Volvo Northampton. During this process Patrick helped me and his support was amazing from first conversation to handing over the car. He solved all the outstanding items timely manner. Happy customer. Thanks Patrick and Volvo Bells.

Great customer service from Patrick when we went for a test drive of our XC60. James delivered the car and was extremely knowledgeable showing me how to set the car to my personal preferences! I have much closer Volvo dealerships but they’re not a patch on Bells.

Paddy Parker was extremely knowlegeable, helpful, patient, and thorough. This was very reassuring. We are happy with our purchase and would heartily recommend Bells Motor Group.

Just bought my 3rd Volvo from Bells Motor Group, amazing experience every time, canny recommend enough! Jack Gardener you are an asset to the company!

Terrible communication. Never returned calls on a previous occasion about a year ago. Thought I would give them a try this time. Spoke to service who were to call me back with a date to book my car in. Once again, nothing!!

I bought my XC 60 recharge T8 Phev AWD car from bells motors group Northampton . Today was my delivery. The salesman is Marc Trilling.. I am absolutely delighted and so thankful to Marc for giving a very good deal for my car and he was so …

We recently purchased our second Volvo XC40 from Bells. Marc has been exception on both occasions; professional, knowledgeable and commutative. There was no hard sell, just an honest and open conversation on what …

Easy and smooth purchase. Patrick was incredibly knowledgable and couldn’t do enough! Excellent customer service, would recommend.

This is how easy car buying SHOULD be…

We first started looking for a new car a for my wife a month ago. Everywhere …

The team at Volvo were replaced, knowledgeable, helpful but not pushy.

A test drive was without the sales person, so we had the freedom to do what we …

It was an absolute pleasure dealing with Jasmine who interpreted our requirements perfectly and responded with a fair deal promptly. We arranged for our vehicle to be delivered to our home. This was on time and handover was handled …

A very good experience of buying a car remotely.
I had used the usual channels when looking for a car and even test drove some locally so I knew what I was after. Bells motors had a very nice range of XC40’s …

We were so happy with Bells and especially Marc, who we dealt with predominantly.
We bought a new XC40 and first of all they had the best prices in the whole …

I purchased a V90 and the experience was a thing of beauty. The sales man Jack was very knowledgeable and patient, He explained everything in great detail reassuring myself that I had indeed made the right decision in purchasing a fantastic …

A very welcoming and relaxing experience. The Salesman Andrew, was very professional, but friendly answering every question put to him without issue. He also managed to get me a great offer on my existing vehicle, which made getting a …

Excellent service and attention from the team at the service area. Always very knowledgeable and skilled technicians. Good coffee too!

Was looking around some new cars, not even one sales person bothered to acknowledge me or ask me if I needed any help

Excellent customer service, very clear and specific guidance were needed. Also going the extra mile to accommodate my timelines and sort out last minute issues. Highly recommended. Thanks for everything Marc. You couldn’t be more helpful 🙂 …

Bought a volvo XC40 from Bells Motor group. I live in Glasgow, so the sale was conducted remotely. I was never put under any pressure for the sale and had plenty time to think things over before commiting. I chose for the car to be …

Very impressive service and real customer centric attitude. Patrick was an absolute pleasure to deal with and his communication was quick and proactive. Delivery was prompt and friendly. The best experience I’ve had when buying a car.

I have recently received my third XC90 from Bells. Dawn Souster has provided an exemplary service on each occasion and knowing there is someone you can trust means she is always the first person contacted when I look to change cars. Highly recommended.

Gary does very good service abd I am very happy. He’s the best will tell my friends to buy kia

I have taken delivery of my new car today and I am over the moon! WOW WOW WOW! the car is great and the service supplied by Dawn and Dave has been phenomenal! thank you for keeping in touch all the way from order to delivery.

The process of purchasing my car was effortless and stressless. despite the current wait times for new cars, I kept updated regularly on the status. I never felt beinf in the dark. The staff were professional and helpful. I will definitely recommend

Another good experience of having my XC40 serviced at Bells Volvo. Gary on the Service desk was polite and professional and extremely helpful when I wanted more information about how Apple Car Play works- I’ve had an issue connecting …

I ordered a new XC40 back in July from Andy. To no fault of their own, it was delayed. Bells Volvo kept me mobile in some amazing cars after my previous cars finance finished and was returned. I was kept up to date at all times and picked up my new car yesterday! Great service. Thank you Andy and Michael! 😊 …

The customer service that Jack provided was outstanding! He made the whole buying process of our new car really simple and stress-free! …

Excellent service by Patrick and the team, perfect handover and exactly what I expected from Volvo.

Purchased my new car today and the process has been very professional and thorough throughout. From first order to handover today I have been very impressed.

I picked up my new car two weeks ago, and I cannot fault the service received from Volvo Bells Northampton. …

Clinicaly clean inside, reminds me of IKEA, with its decor and furniture, staff are friendly enough.

Dan from Kia was brilliant and excited for both our new cars

From initial contact with Marc Tilling to taking delivery of my new car, every was dealt with professionally and promptly. He managed to source the exact specification car that I wanted and I took delivery within 2 weeks of ordering rather …

Dawn was incredibly professional and understood everything that was required for my XC90 company car. She kept me informed all the way through the process and had no problems dealing with any amendments that cropped up.

Once again, a great experience with Bells Volvo.
We purchased our previous car from Bells – approx 60 miles away from our home town, thanks to a poor experience with Volvo Leamington Spa. …

Having used Bells Volvo, and specifically Marc Tilling, for a previous lease Volvo, when it came time to replace the car – and this time to buy – we went straight back to Marc. …

Very happy with car and Jasmine worked hard to make sure everything went smoothly.

I’m really impressed with the customer service from Bells Motor group. We found the car we wanted online and Mick was so helpful, from our initial conversation about the vehicle, right through to the purchase and vehicle delivery. …

Took advantage of the current Volvo offer to assess and fix windscreen glass. Rang up. Told that an appointment was not necessary. Arrived. Coffee and biscuits. Car dealt with promptly. From the initial phonecall one hour. First class.

Really happy with our new xc60. A big thank you to Marc Tilling, who helped us throughout and made sure it was a smooth and speedy transaction. His communication with us was excellent and never left us in the dark for one moment. Although …

Just how the car buying experience should be. From my first enquiry, via Autotrader, through to the final handover of keys I was looked after by Jack Gardener, sales exec at Bells Volvo Northampton. Great clear communication, Jack had time …

Excellent service and sales team are not pushy and are quite personable.
Knowledge of their products is second to none. Will recommend.

Excellent customer service from start to finish. Very friendly & professional staff. Would highly recommend.

I have just received the upmost superior level of service when buying a used (well nearly new) Volvo S60. …

I just want to thank Michael, Lee and their teams for a fantastic experience at Bells Volvo, Northampton. Their exceptional customer service shined through from my initial purchase and their first class after sales. It’s more than worth my journey from Lancashire to deal with these people. Thanks again!

Have had a great experience dealing with the team at bells Volvo. Very relaxed and considered approach. They are not pushy and very engaging. Fairly competitive with pricing although not as good in giving top prices for part exchange. …

Patrick was awesome – gave us all the time we needed with no pressure

Purchased a Volvo from Marc this week and would highly recommend. From my first contact I have received excellent customer service, was kept updated on the progress of the sale and was provided with clear information on comparison figures …

BRILLIANT PEOPLE & BRILLIANT SERVICE THANK YOU. Marshall’s Skoda could learn from you guys, professional, helpful, honest & friendly. After a horrific 4 months dealing with Marshall Skoda (Northampton) and still no car !!! It was lovely to …

Excellent customer service. I dealt with Dawn when purchasing my new car. Dawn was a pleasure to deal with. She was very friendly, responded promptly to my questions and was very knowledgeable. She was very understanding of customer needs …

Great service from Andrew, both pre and post sale, when buying a used V90. Highly recommended.

I spotted a Volvo v90 on Bells website and contacted them as it appeared to be exactly what i wanted. They explained the restrictions that were in place and i explained i had a car i wanted to part exchange. Although it was difficult for me …

I would like to commend the staff at Volvo Northampton who were extremely courteous and helpful when I was having problems with my V70.
Reception staff explained everything in great detail and appeared to know a lot …

Always gets a good service at Volvo maintaining our recovery plan. Disappointed that no mention was made of the steering pump that is obviously making a noise. …

Bell’s Volvo were excellent.Good price for my new XC40 and the best price offered for my trade in.A very professional service from start to finish. Bradley was extremely helpful throughout the whole process answering all of my questions promptly.

Purchased A Volvo V40 through Jack and couldn’t be happier. I was hesitant making a purchase so big remotely from Wales, but Jack was extremely helpful and walked me through how it would all pan out. I highly recommend Bells Motor Group …

We recently bought a used Volvo V60 from Bells. We were really pleased with the service we received, we had specific requirements for the car which Bells met and at a great price and package as well. We found the sales staff to be very …

Kornel has been fantastic. I have been searching the market for a new car and Kornel couldn’t have done anymore to support us in our car search. He was extremely proactive, but not ‘ Pushy ‘ in supporting us and managed to provide a few …

Fabulous experience! Collected my brand new XC40 R Design Pro from Bells in Northampton this week. The process was simple and stress free. Now I have had the car for a few days, I think it is a FANTASTIC addition to the Volvo line up! If you want a great deal with a brilliant new car then look no further!!

We had done some research and had decided on the model we wanted and after a day of calling around various branches, we contacted Bell’s Motor Group to book a test drive and a viewing of the chosen car. Max dealt with us from the first …

Approached other Volvo dealerships but the service and response I got from Daniel Cox was exceptional. He went above and beyond to ensure my expectations were surpassed. This is what customer service should all be about. Would highly recommend and use again.

Excellent dealer. Dawn was very professional and efficient. She answered all our questions and arranged a great deal for us. Delivery was also very good.

We visited the showroom for some details about the biggest SUVs on offer and for a walk in showroom enquiry, we received very good information with politness and curtesy and no hard sell.
Many thanks.

you asked why I only gave a three star rating on Google. my wife and I visited the showroom a couple of weeks ago, ready to buy a new car. nobody asked us if they could help, a question was dealt with in a peremptory and offhand manner, we left and spent our money elsewhere an hour later.

Excellent Service from Marc Tilling at Bells Volvo Northampton. A pleasure to deal with from first contact and negotiation right through to handover. Wouldn’t hesitate to recommend. Very happy customer.

My previous experience with a Volvo dealership in Leeds had not gone well! This resulted in me fighting tooth and nail to return the car and get a full refund. The experience at Bells Volvo was a breath of fresh air! …

Purchased a Volvo XC40 R Design Pro through Bells Motor Group, Northampton recently and could not be happier with the service provided. …