Lastminute.com reviews

Absolutely awful company. Would never use them again. Currently going through a small claims court as a last resort for a hotel booking we did. Customer service is non existent with no integrity and they just think by sending you several …

I have the same experience as everyone else here. Booked fight tickets 2 days ago. The booking is not confirmed. The payment is still pending. Unsure if the tickets will be issued or cancelled. There is no phone number to contact Last …

Would be zero if available. These jokers are lucky to get 1 out of 5.

Booked a flight in 7 days time, get an email the next day saying they were …

This company is a scam. How are they still operating??!!! I only have a small issue, but it majorly upset and frustrated me. I booked a return flight to Faro, Portugal. For what ever reason, Lastminutes booking platform would not allow me …

Never never use this company! Booked flights through them and they never sent the confirmation. Their customer service number absolutely usefulness / nobody replied on email. Fraudsters – still haven’t got my money back!

Booked flights, then they changed them by 2 days and then cancelled them without info or warning. Still no refund. On the phone and chat 2 months of discussions with useless robots. Their only goal, how to steal your money. Simply criminals …

Never buy youre ticket here, i had to buy complete new ticket because off fault name, KLM told me Lastminute have to change this, and they never did. I lost more then 800euros because of this.

I just had the best city break with Lastminute I could imagine.
After making a booking was quite concerned about people’s reviews, however in my case I had amazing time with no problems.

Booked flights, they suddenly changed to the next day at 6:00 o’clock which made it impossible to reach the airport. …

They ask me to wait for new ticket after my tickets were cancelled for only god know reason. I waited at the airport since 6AM until now 11AM Japan time. They still give me no progression. Cannot contact them via phone, no responding …

Shocking customer service – Avoid this method of booking your holiday.

Take your money and then don’t have any method of you contacting them. …

Horrific! They changed the flight and claimed that they had sent me an email which is a total lie. I couldn’t not speak to anyone. Chat staff extremely unhelpful. I wanted to see their refund policy and I opened the page. Two minutes later …

Booked flights to the USA. Airline cancelled the flights. Requested a refund. Nothing happens. Contacted the customer service department, which effectively deflects your request. Just completing a small claims court application. Worth every penny. DO NOT buy big ticket flights here.

Worst ever app. Will say with flexi you can reschedule for free but then the real story we need to req and then they will say it will take 4 days and worst customer support and no call support for reschedule. If there is chance i will give -ve rating. 1 rating is too much for them

Terrible customer service ，DO NOT USE THIS WEBSITE BY ANY CHANCE. I called Iberia airline they said I still got time to free cancel my flight, but lastminute cannot process my request immediately,and said they cannot guarantee, this means I …

Yesterday 9/13/2022 9:20pm I made 5 reservations for Venice. It was debited, I received the confirmation email. I went to sleep around 10:30/11:00pm and woke up today 09/14/2022 with an email saying that I requested to cancel the …

SCAM!!!! I booked 839 euro flight and they charged me 1226 on just one flight. I booked other flights and at least 500 euro difference was processed through my account for each flight. I called quite upset and they asked for proof. (They …

Absolutely abhorrent treatment of customers, they IGNORE trading standards and mislead customers, they have no way to escalate claims. They lie to and ignore customers. DO NOT GIVE THEM YOUR MONEY. EVER.
My advice; ALWAYS Book flights direct with the airline.

Worst customer care.

Hand luggage not included after making payment, but on website showed that hand …

Sadly, my experience of poor customer service from Lastminute echoes many other reviews on here. …

They hold the money on the card for 2 days without actually reserving my tickets, I had to send various emails and at last they reversed the transaction. No way to contact them on phone only by emails

AVOID at all costs!!!! They refused to refund our payment of over £1200 for a flight that was cancelled due to Covid and FORCED us to accept a voucher. We are still not able to travel to this destination, they refused to extend the voucher …

Scammers! Flight cancelled and the refund button doesn’t seem to work! Mobile number online doesnt work and the one they revert you to hangs up and nobody replies Emails! Appaling thieves!

This company is a scam. They have still not refunded my cancelled flight from the 26 December. Do not book with them. They will not even give you their email address or head office address to make a complain.
I’d give them zero stars if I could

Will never use again for booking flights. Took several days to confirm if flights were booked and then they sent incorrect age information to one airline . Charge a seriously inflated price to make any changes or add luggage. Much better sites out there including direct with the carrier.

I booked a pair of flights to Bangkok on June 23rd 2020 at the cost of £1040.26. The flights were canceled by KLM due to Covid. 18 months later after numerous emails and phone calls to lastminute.com we have received a refund of £88.67. …

If you ever think about using them – just don’t! They will ruin your holidays!

Me and my wife bought holiday(hotel+flight) for 1600£ but after about two weeks …

7 months after my flight was cancelled and after the airline has confirmed they issued a refund, still failing to transfer money to my bank account. I am calling them everyday and I get the same answer of that they haven’t had anything from …

Worst company I have ever dealt with. Still waiting for them to sort a refund from a holiday that had to be cancelled early January due to covid restrictions. They are still withholding £338 saying this is admin fees! Never answer emails …

The sooner they go out of business the better. They cancelled my flights and charged me 36% “handling fee”. A disgrace

Complete joke. I paid £550 for a ticket plus the expenses for the premium package including free cancellation. After I cancelled, and after a month and several phone calls they only compensated me with £76 travel credit. They also blatantly …

We needed urgent help with flights booked through Lastminute.com on the day we were due to fly. We spoke to 3 different people in their call centres and was given different information each time. Eventually, nothing was done at their end …

Awful service, DO NOT BOOK with them, they changed my flight twice without notice and ruined our family holiday.
You cannot contact them as none of the numbers work, this was a much needed …

Awful service… had an accident to buy a ticket through them. Never again. Had to pay almost double and response time is extremely bad and not helpful at ALL. AVOID AVOID AVOID!

Absolutely reprehensible behaviour from this company – I have been due a refund from a flight that was cancelled in April due to COVID-19 and the status for months have been that they are ‘finalising the refund’ but need the airline to …

This shameful company cancelled my flight, indicating that the flight had been cancelled by the airline. I checked with the airline and the flight was still going ahead. Which means they lied to re-sell the ticket at a higher price. To make …

I don’t know about others, but I am having terrible experience with lastminute.com. I booked my flight through lastminute which was cancelled by airline in April 2021, and I am still waiting for refund. I have called lastminute customer …

deeply disappointed with the lack of communication. Tuesday the 12th of April I booked a trip to Phuket with Hotel. I was going to fly out on Friday the 15th. Price 1450 pounds. I received the Thailand specific confirmation email and it …

cancelled my flight 6 months ago because of covid and stil no way of contacting them. my booking ID and email is not recognized on their website even though they sent me booking confirmation on that same email. its as if they deleted my …

Please don’t use this company to book anything. They are a complete shoddy outfit. We have flights that have been cancelled and they told me I had to confirm it with the airline. They then said that they would check on it and email me that …

They used to be very good but quite recently become no zone
I’m wheelchair user bought for my family to have short break after paramedic guess what happened …

Terrible needed to change a flight by 1 day took them over 4 days. Charged me more but I could book the flights on new date for same price. I paid extra for flexible too. Staff abusive as used to people complaining all the time. Last time. Com for me.

SCAM!! I’m waiting for 2 months for two refunds, one of them the airline actually sent me proof that payment was done 2 months ago to Lastminute but Lastminute said they didn’t even know the flight was cancelled. A few weeks later …

Sold me the wrong hotel room and won’t provide a refund. Terrible company and unsafe practices. Will never use again

Awful agency. Concealed information about my rights and entitlement to a full refund; the airline had to tell me about it. Lightning fast response re fees and penalties but procrastinates for weeks to sort a conversion to flight voucher or …

What’s the worst customer service experience you’ve ever had? THIS!
We have been corresponding for a month, completely useless. Unfortunately we made the mistake of buying airline tickets with them. Never again! Avoid this company.

Avoid like the plague (or Covid-19)
How do you actually speak to a human being? They cancelled my holiday last Monday 10th, very blase about the whole thing, basically we cannot find alternative …

At a time when we all need as much financial help as possible . I have been trying to contact them regarding a credit note refund in line with it’s T&C for the last 2 months . They have disabled their phone lines and are not answering any …

I have been trying to contact them regarding a credit note refund due to my holiday being cancelled due to covid. I would like to be turned to cash as stated in the terms and conditions this was available to do as of Sept 1st. Conveniently they have disabled their phone lines and are not answering emails so I can not get my cash refund.

Never book with these guys. Flight timing got changed that would cause me to miss connection. Informed them well in advance to have changes made. Kept telling me to be patient for a week. Until finally I missed my flight, no refund, no alternative flight nothing. Out of pocket £1500. stay away!!

Still waiting for refund of Covid-cancelled flight that I requested 9 months ago. Never before has a company been more deserving of a minus-star rating. Fortunately there are many other holiday travel operators, so no need to use this unscrupulous and immoral firm ever again. Avoid at all costs.

I booked a holiday for Istanbul in March which costed £507.62. Due to covid-19 our trip was cancelled and we received a voucher of £507.62 + a gift voucher of £50. We decided to go on Holiday to Fuerteventura, Spain, so we chose a hotel. …

Lastminute.com cancelled my Hotel and flight bookings the day before departure without even notifying me. The way I found out was trying to do the outward journey online check-in. I only then discovered that the booking had been cancelled. …

I suffered a heart attack three weeks prior to my departure date and contacted lastminute.com straight away after my release from hospital as I was advised it would not be possible to travel for 4-6 weeks. …

Quoted me £400 for one extra night but when you search the same hotel on their site it’s £155. …

Just stay away from these people, they don’t take responsibility for their service quality and don’t understand the meaning of customer service. I booked a flight plus rental car for our holiday to Madeira, they cancelled my car without …

It’s impossible to contact these people my husband has taken ill and need to cancel flights but can not get a responce from them I have a letter from my Dr. to say he can not fly, does anyone know an email address please

Be very careful of this travel company, not all the bookings on their website is available, if you try to pay with Paypal it will not go through and you will be forced to use your card. They took my money without confirmation from the …

An utterly disgraceful travel portal who offer zero customer service in terms of recovering legitimate refunds to customers who have paid in good faith ,money for services and or a product they have failed to receive. Not accountable in …

0 stars if I could. Avoid avoid avoid!!!! Never received confirmation email for flights (not even in spam folder). Great start. Unable to contact customer services as all options are dead ends on the phone line. Unable to check in online as …

This agency is scam!!
Don’t near with this company.
No refund!! Can’t change flight!! …

Scammers, don’t used them , do not believe on those promises that you’re saving money’s with them as you won’t save nothing.

If i could leave a minus star I would. LastMinute have taken months to provide a refund hiding behind COV19 as an excuse. The airline confirmed cancelled flights and were offering refunds months ago. They confirmed they had updated the …

I won’t give them even one star if we could do that. The worst travel agency I have seen. We booked a flight ticket in bravofly for May 2020. And we are still waiting for the travel credit. No able to mail them or contact them. Please never ever make the same mistake as I did. I lost 1200€ with this agency

I booked a hotel through this site which I then unfortunately had to cancel. Not only did the company not honour the cancellation fee (which I was prepared to pay), they charged me more and then refused to respond to any of my many emails …

Worst overall services than any other provider. Their customer service is a joke – after changing our flights without asking us we couldn’t even get in touch with them to request a refund.

Scammers, do not buy anything via them! If you do you will never get any help, and forget about a refund, they will tell you that you wanted a credit/voucher not cash, and if you complain you will endlessly bounce from one consultant to another without a resolution. Beware!

Read the T&C’s people. I didn’t read all of them and came unstuck with Section 22, Technical Data. This is where they positioned the important clause that if I wanted to change anything I couldn’t. …

Customer service team is so rude, they claim they cant do anything to help. Kept telling me i cant get a refund, even though i never asked for a refund, i asked if the airline i had to personally change my flights through had sent the email …

THE GREATEST THIEVES IN THE WORLD.

Lastminute took ALL my money and they don’t offer any options to travel or give …

Disgusting treatment of customers rights to refunds from cancelled holidays due to Covid. They are holding approx £7million of our money while making ridiculous excuses. I’ll be happy to see this company collapse!
Best advice: Avoid avoid avoid.

For anyone chasing a refund for their holiday being cancelled due to COVID try this number. I managed to get through and got a full refund after a year and a half of chasing. Lastmin number 020 8396 1209 good luck

They have not refunded me my money as promised. They offered me a voucher and then cancelled my trip in July and I am still waiting for a refund. Do not book with these people! I am contacting Consumer Services about this. It lags been going on since March!

Made three booking through lastminute.com. Two of the bookings were overcharged. …

Please don’t try this agency I have a purchase two ticket for two passenger and I have have booked ID reference number they say your ticket one of them not on the system and also I have a proof of my statement bank account they take that amount of money for 2 tickets

DISGUSTING CUSTOMER SERVICE – DO NOT USE – i spoke to SARAH I am appalled by the customer service lastminute apply to there paid customers – my flight was rearranged to another day so i would be losing money for one days worth of travel I …

Atrocious customer service.

They messed up our flight booking to New Zealand (we only found out because we …

PLEASE PLEASE PLEASE..I plead with everyone NOT to use this company. The only time they will be help you is when you book. Beyond that touchpoint it is a complete horror show. If we had regulations, they won’t last a minute.Everytime you …

Abysmal service. Any problems and you are on your own. They deny that there is a problem and then promise to make a refund – in two months’ time – if they ever bother.

NEVER BOOK WITH LAST MINUTE DESPITE THEIR CHEAP PRICE!!!

I’ve never been dealt with such dreadful customer service in my life! and this …